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Reviews of Hotel Le Rêve Pasadena

2 out of 5
Hotel Le Rêve Pasadena
3321 E Colorado Blvd, Pasadena, CA

Reviews

6.4
Rating 10 - Excellent. 251 out of 1000 reviews" "
Rating 8 - Good. 235 out of 1000 reviews" "
Rating 6 - Okay. 151 out of 1000 reviews" "
Rating 4 - Poor. 118 out of 1000 reviews" "
Rating 2 - Terrible. 245 out of 1000 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Karina, Columbus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old and when I open the room door there was cockroaches in the room and bathroom. Also the bed was sunk in so trying to sleep was very uncomfortable. The floor was very old and sticky
Stayed 2 nights in May 2024

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
FALSELY ADVERTISED this is NOT a renovated cute boutique hotel. It is absolutely filthy, rundown, unsanitary, and unsafe. Broken bathroom roller door- got stuck in the bathroom had to lift the door from the bottom to slide over, broken shower head-lying on the ground, broken shower handle, stained sheets, hair on sheets, sticky/dirty fixtures, TV didn't work, homeless living in cars in the parking lot, paint/fascia peeling off the outside walls, Lobby filled with old furniture stacked on top of each other, broken window. All around terrible experience. Paid $261 for a motel that should never charge more than $50 a night- that's stretching it! I have pictures to back up everything, if only I could post! Pictures online ARE NOT ACCURATE!

4/10 Poor

Susan L

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly, staff seems to think guests are the enemy. Very weird
Stayed 1 night in May 2024

8/10 Good

Kim

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time there was very pleasant only downfall was the hot tub and sauna was under remodeling and the pool was not open the hot tub was the main reason we booked our stay there
Stayed 3 nights in May 2024

2/10 Terrible

Jean

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Heather

Travelled with family, Travelled with partner
Disliked: Cleanliness
Needs to be cleaned better but thank you
Stayed 2 nights in Apr 2024

8/10 Good

Anastasia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was welcoming and friendly, check in was easy. I was attending a convention as a vendor at L.A. convention center and the A-line took me within five minutes walking distance from the venue. Definitely what you'd expect for the price, but the staff was friendly and accommodating. The rooms need some definite TLC, but it's a place to sleep.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024

4/10 Poor

Marisol

Stayed 1 night in Apr 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
It was somewhat upgraded inside rooms- loved the large sh0wer
Stayed 1 night in Apr 2024

2/10 Terrible

Karrie

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Isaiah

Stayed 3 nights in Mar 2024

6/10 Okay

Huangen

Travelled with partner
The conditions were not ideal with ongoing renovations. The office opens only from 9:00 am to 12:00am.
Stayed 1 night in Mar 2024

4/10 Poor

Kwanda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here. The check-in rules are written to eliminate any and every valid complaint as void if not communicated in writing within 20 minutes of check-in. This is obsurd and poor business. Plus, you will never get a refund plus, the desk is not open 24-hours. If you get locked out, good luck to you until the morning. Stay somewhere else!!!
Stayed 2 nights in Mar 2024

2/10 Terrible

Lakeesha

Travelled with family and small children
Disliked: Amenities
This place needs to be shut down, they gave me a room that had roaches and after complaining they gave me a room with mice. My belongings had roaches in it and I found a roach crawling in my car. This place could not pay me to book again, it's disgusting and I took pictures and videos planning to send to the health department. The coffee maker has mold, no phone or wifi it was the worst experience ever.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024

6/10 Okay

Franklin

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was roaches !all over night stand we could not go to sleep we got up roaches all over Our dinner plates
Stayed 1 night in Mar 2024

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Freeway 210 adjacent to hotel traffic noise continually all night; no sleep, individuals in parking lot loudly talking
Stayed 1 night in Feb 2024

4/10 Poor

Ana

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Check in time is 5:00!! No exceptions! Front desk man was very unfriendly. We had a roach visit us all night on the countertop, shower looked so gross, didn’t even use it. They also hold $150 for up to 5 days for a deposit. Definitely will not be coming back here. 5:00 check in is the worst!
Stayed 1 night in Feb 2024

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Apart from the long wait to check it, I must say it was very nice and the heaters worked very nicely, the room was nice an clean and check out was super fast
Stayed 1 night in Feb 2024

8/10 Good

Arvid

Stayed 1 night in Feb 2024

10/10 Excellent

Nathaniel

Stayed 4 nights in Feb 2024

2/10 Terrible

Eliza

Stayed 1 night in Feb 2024

6/10 Okay

Meri

Stayed 1 night in Jan 2024

2/10 Terrible

Craig

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Le Rêve isn't a dream, it's a nightmare
Worst travel experience of my life. Don't stay here. This place is a dump. Old. Tired. The fan in the bathroom is caked with dust. (see photo) Cobwebs in the corner. My son slept fully clothed because he was afraid of bed bugs. Ridiculously overpriced at $400+/night (Rose Parade/Bowl). Avoid at all costs. We arrived shortly before midnight for a 3-night stay and cancelled nights 2 & 3 as soon as we saw the room and sat on the ancient, uncomfortable mattress. This was literally within 6 minutes of checking in. The person working the front desk said we should speak with the regular employee that would be there in the morning. The next morning, a Sunday, we checked out and asked about a refund. We were told they couldn't handle such a transaction without management approval, and management could only be reached via email. And because we booked through a travel agent (Hotels.com) they suggested we have them handle it for us. We left feeling like this was a formality and would be taken care of without a problem. Management refused even a partial refund. Which is criminal given the quality of the product they offer for the price we were charged. You've been warned. Don't stay here. My horrific experience could've been prevented if I had been more diligent in reading the reviews. Le Rêve is French for "the dream." This hotel should be called le cauchemar. I hope this review spares you a painful and expensive experience like the one I had with Hotel Le Rêve.
Ceiling fan in bathroom caked with dust.
Stayed 3 nights in Dec 2023

6/10 Okay

Ian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Basic and obsolete, needs more
It was very much OK. Old amenities and appliances, stained bathroom and carpet, very limited amounts of things like towels, toilet paper, pillows. Definite lack of modern upgrades like plugs and charging ports. We paid SO much for this room because it was near the Rose Parade - not worth it.
Stayed 1 night in Dec 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures looked pretty good, but this location is sketchy and property is not in good condition. There was a homeless guy in the elevator claiming to be cleaning it...
Stayed 2 nights in Dec 2023

8/10 Good

Patricia

Stayed 2 nights in Dec 2023

6/10 Okay

Wendy

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was not clean.
Stayed 2 nights in Dec 2023

8/10 Good

Katherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nasty nasty nasty
This was horrific one of the worst stay just like the norwalk inn in norwalk filthy nasty and no room service who does this no towels use the same as previous day this place should be shut down nasty nasty nasty
Stayed 3 nights in Dec 2023

4/10 Poor

Fatima

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not enough potential to stay
Not not a place to stay. There was a lipstick stain on my pillow case. Woke up to roaches on the night stand, towels were stained, and the tv stations barely worked. Very disappointing
Stayed 1 night in Dec 2023

10/10 Excellent

Jimmy

Stayed 1 night in Nov 2023

6/10 Okay

Thierry

Business traveller
Refrigerator, small kitchenette area with sink, but no microwave. Bathroom is old, & needs to be updated. Phone in room doesn't work, no clock in room, & no daily maid services. They come after you check out, but you can ask for towel changes during your stay. Exterior of building is old, so lights are flashing, pool area is small with a 4 1/2' dipping pool with old patio furnitures.
Stayed 4 nights in Nov 2023

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service
Stayed 6 nights in Nov 2023

2/10 Terrible

Nancy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I always look for them to offer breakfast and when I booked it said that I had breakfast, when I checked in and they told me that due to COVID they still didn't offer it but it didn't say there. Also the bed that touched me made a lot of noise every time you moved, I didn't have a microwave, the truth is I didn't like it apart from being very expensive for the hotel that was.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Ok stay
It was fine for 2 men going to breeder’s cup. I wouldn’t take my family/kids there. Roaches, lights don’t work, they won’t address issues 20 minutes after u check in per their policy, cable coaxial does not even screw together, “kitchenette” sink is the hand washing sink, no second layer curtain to let light in but keep wandering eyes away, no safe.
Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2023

6/10 Okay

Brenda

Travelled with partner
Disliked: Amenities, property conditions & facilities
Great location for where we planned to go. Lots of noise at night. Bathroom sink had no stopper. Towels were thin, worn, and rough.
Stayed 4 nights in Nov 2023

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities
I booked this room for a convention in the area. The room was nice and clean, the bathroom was spacious, and the area was quiet. There are a few grocery stores in the area and one is in walking distance which was great. There’s an Amazon Fresh right across the street. The hotel doesn’t offer housekeeping which was fine by me cause it allowed me to sleep in without worrying about being woken up. I would definitely stay here again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Amie Villanueva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for budget travelers, safe area and good location
Stayed 3 nights in Nov 2023

6/10 Okay

Alberto

Travelled with group
Liked: Staff & service
This hotel has cockroaches and mosquitoes. Well I got bitten by a small mosquitoe while staying. The bathroom well it needed to fix somehow. The room is clean and the staffs is friendly. Also the deposit fee please use cash because credit or debit card will refund by 5 or 7 business days.
Stayed 2 nights in Nov 2023

6/10 Okay

Jennifer

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Benjamin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam and customer service does not help
Horrible because I paid online and when I went to go check my reservation, they wanted to charge me an extra 150 and on the app, Hotels.com did not inform me that I had to pay 150 just to stay at the hotel and issue me a refund and I know you can spend one night at the hotel or you can touch the door. What a waste of money in with my time I do hope they give me a refund soon as possible
Stayed 1 night in Nov 2023

2/10 Terrible

Randolph, San Jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom toilet was loose and coming off its floor base!! Disgusting shower & walls.....
Stayed 1 night in Nov 2023

2/10 Terrible

Erika

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was roches all over
Stayed 1 night in Nov 2023

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Photos misleading
The pictures online and on this rating do not match what this hotel is like in real life. Cleanilness is questionable at best, hotel has an aggressive list of "policies" and many things state in the listing are no longer offered. Any renonations done to the hotel room look like bad DIY jobs. Weird people in the parking lot and people come abd go at all hours of the night. Hotel is not staffed between 1am and 9am in the morning. Left a day early because I couldnt stand another night.
Stayed 4 nights in Oct 2023