Outdoor pool
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Reviews of Holiday Inn Express Van Nuys, an IHG Hotel

2.5 out of 5
Holiday Inn Express Van Nuys, an IHG Hotel
8244 Orion Ave, Van Nuys, CA

Reviews

7.6

Good

Rating 10 - Excellent. 361 out of 1005 reviews" "
Rating 8 - Good. 304 out of 1005 reviews" "
Rating 6 - Okay. 159 out of 1005 reviews" "
Rating 4 - Poor. 85 out of 1005 reviews" "
Rating 2 - Terrible. 96 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Michael, Long Beach

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It was difficult to have the hot water for the shower turn on. I'm not sure if it was because of the floor we were on but it took awhile for the water to heat up.
Stayed 1 night in May 2024

6/10 Okay

Angelika, Yucaipa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Adriana

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Julius

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Berigood
Stayed 1 night in Apr 2024

2/10 Terrible

Vernice

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Found a big cockroach in the shower told the front desk they did not care
Stayed 1 night in Apr 2024

8/10 Good

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and comfortable. Parking was adequate, area was clean, not upscale, but ok. Unfortunately, the pool is NOT heated. That might be fine in July, but not in April. I wish it had clearly stated that fact, we chose this hotel partly because of the pool, that we then could NOT use. Breakfast was great, a nice surprise.
Stayed 1 night in Apr 2024

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I dont like that they tow cars if you have guest after 9pm.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ricardo

Stayed 1 night in Apr 2024

6/10 Okay

Cherish

Travelled with partner
Disliked: Amenities
I didn’t like how now we need to pay for car parking ? This is outrageous
Stayed 1 night in Apr 2024

10/10 Excellent

Isac

Stayed 1 night in Apr 2024

10/10 Excellent

Gerson

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome possum
Stayed 1 night in Apr 2024

10/10 Excellent

warren

Stayed 4 nights in Mar 2024

4/10 Poor

Sumanth

Travelled with partner
Liked: Cleanliness, amenities
Hotel is under renovation and the staff did not provide any info on the sounds that i will hear in the morning from 9 to 6pm everyday. Its very noisy during the day and would not recommend this hotel for now otherwise its a vert good hotel to stay. The staff did said that they will provide me some points for the inconveniences but they never added points in my IHG account which is the hotel group that come under.

8/10 Good

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Keys were not working properly, kept getting locked out my room.
Stayed 2 nights in Feb 2024

2/10 Terrible

Noemi Paredes

Stayed 1 night in Mar 2024

4/10 Poor

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
poor condition
Stayed 3 nights in Feb 2024

2/10 Terrible

Alex

Stayed 1 night in Mar 2024

8/10 Good

Parwan

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Pool was freezing cold and no jacuzzi but breakfast was great and room was solid
Stayed 1 night in Mar 2024

8/10 Good

Michel, Las Cruces

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Bogart

Travelled with family
Didn't like. Had to pay to stay on this hotel. My shower leaks underneath bathtubs. And not a microwave. I think as a member shouldn't have charged to park my car 2 night and 1 day.
Stayed 2 nights in Mar 2024

2/10 Terrible

Johanna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did not have cold water in bathroom sink.
Stayed 1 night in Mar 2024

2/10 Terrible

Olman

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
All around good stay.
Stayed 6 nights in Mar 2024

8/10 Good

Helen

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Micah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Laura

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It looked dirty! Room smelled like a wet moldy carpet. For being a IHG Holiday Hotel it sure didn’t feel or look like it! Expensive for it location and condition of it! I have stayed in other places for less and better!
Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was amazed at how clean this hotel was. Our room was beautiful and I could eat off the floors if I wanted.
Stayed 2 nights in Mar 2024

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024

4/10 Poor

Martina

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Esvin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found a bed bugs in our bed worse experience ever
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay with holiday inn was great.
Stayed 1 night in Feb 2024

2/10 Terrible

Xiaoyan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

T

Stayed 1 night in Feb 2024

10/10 Excellent

RoVonnia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The front desk personnel was very nice. The room was dated but clean. Also, one of the lamps did not work.
Stayed 1 night in Feb 2024

10/10 Excellent

Marvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvin C
Wonderful stay , great staff and wonderful facilities , love the Breakfast and the confort in our bed , very clean and spacious room
Stayed 2 nights in Feb 2024

8/10 Good

Margarita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel needs to be updated.
Stayed 1 night in Feb 2024

6/10 Okay

Mary

Travelled with family
Stayed 1 night in Feb 2024

8/10 Good

Ketrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent and i loved that you could get tea or coffee 247 in the dining area
Stayed 3 nights in Feb 2024

6/10 Okay

Kendall

Liked: Cleanliness
Disliked: Property conditions & facilities
The shower would clog every shower. Full like a bath tub. After the shower was off the ceiling would be so wet that everything in the restroom was wet.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ping

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in. Good hotel.
Stayed 1 night in Feb 2024

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite
Stayed 1 night in Feb 2024

8/10 Good

Julio

Stayed 1 night in Feb 2024

10/10 Excellent

ELIZABETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2024

2/10 Terrible

Tatiana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worker was rude
Stayed 1 night in Feb 2024

6/10 Okay

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Feb 2024

6/10 Okay

John

Business traveller
Stayed 3 nights in Jan 2024

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Staff was very friendly and courteous
Stayed 1 night in Feb 2024