Dear Erin,We're sorry to hear that your experience did not meet your expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and we apologize if the condition of your room and the amenities fell short of what you were expecting. Your feedback regarding the pillows, mattresses, and pool cleanliness is important to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your honesty and will use your feedback to enhance the experience for future guests. If you would like to discuss your concerns further, please feel free to reach out to our management team. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,

Dear Cynthia,We're truly sorry to hear about your disappointing experience during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we apologize for falling short of your expectations. Your feedback regarding the condition of the bathroom, carpet, and overall impression of the hotel is deeply concerning, and we will address these issues with our team to ensure they are rectified promptly.While we're glad to hear that you found the common areas well maintained, we understand that this does not excuse the shortcomings you experienced in your room. We take your feedback seriously and will work diligently to make the necessary improvements to ensure a more pleasant stay for our guests in the future.Thank you for bringing these issues to our attention, and we sincerely apologize for any inconvenience this may have caused you. If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to reach out to our management team. We appreciate your feedback and hope to have the opportunity to regain your trust and welcome you back for a more positive experience.Best Regards,

Dear Owen,Thank you for your feedback. We appreciate your recognition of our staff and service. We strive to provide exceptional service to all our guests. If there are any areas where we can improve to earn a higher rating from you in the future, please feel free to let us know. We value your feedback and hope to welcome you back for an even better experience.Warm regards

Dear Sherri,We apologize for the issues you encountered during your stay. Your feedback is valuable, and we're sorry for any inconvenience caused by the malfunctioning shower and broken lock. We will address these maintenance issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more satisfactory stay.Warm regards,