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Reviews of Hilton Garden Inn Los Angeles Montebello

3 out of 5
Hilton Garden Inn Los Angeles Montebello
801 N Via San Clemente, Montebello, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 574 out of 1002 reviews" "
Rating 8 - Good. 258 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sumita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people!
Stayed 1 night in May 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and Service are all always great!
Stayed 1 night in May 2024

6/10 Okay

Lorena

Liked: Cleanliness
Stayed 2 nights in May 2024

6/10 Okay

Anna

Liked: Cleanliness, property conditions & facilities
Overal, it was good. The housekeeping staff need to learn how to be more conscious of guest. Arrived to our room at midnigh. Got woken up by housekeeping at 8am laughing and gossiping in the halway. At 8:15am they knocked at the door very aggressively and tried coming in. Then they knocked again at 9:30am to see if we were ready. Seriously??!! Check-out is at 12p.m so not sure what they're deal is.
Stayed 1 night in Apr 2024

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, me and my mom stayed for two nights we had a pleasant time!
Stayed 2 nights in Apr 2024

10/10 Excellent

HEI KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jacob, san diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will only be staying at Hiltons from now on when I got to Los Angeles. It was so nice not having to dread the condition of the room / hotel like my recent stay at the Bevonshire Lodge which was a dump and under construction. I paid the same price for the Hilton that I did at that trash hole of a motel.
Stayed 1 night in Apr 2024

8/10 Good

Hoi Ieng

Travelled with family and small children
Liked: Staff & service, amenities
The property is definitely dated and needed a lift. Limited staff on site. The outdoor premises is beautiful.
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Stayed 1 night in Apr 2024

8/10 Good

Michael

Business traveller
Nice place
Stayed 4 nights in Mar 2024

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very and feels safe. The Hotel is up on a hill. Very clean.
Stayed 1 night in Mar 2024
Response from Cindy Suchite, Assistant General Manager on 29 Mar 2024
Hello Yesenia, thank you for taking the time to share your feedback. We are pleased to hear you enjoyed your stay with us and felt safe! We look forward to welcoming you back!

10/10 Excellent

Raul

Stayed 2 nights in Mar 2024

10/10 Excellent

ISAU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff
Stayed 1 night in Mar 2024
Response from Cindy Suchite, Assistant General Manager on 29 Mar 2024
Greeting Isau, thank you for taking the time to share your experience. We hope to welcome you back in the near future!

10/10 Excellent

Sergio G.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cindy Suchite, Assistant General Manager on 29 Mar 2024
Hello Sergio, thank you for the 5/5! We look forward to welcoming you back soon.

10/10 Excellent

Janesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more security out by the cars
Stayed 1 night in Mar 2024

4/10 Poor

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too much for asking deposit
Stayed 1 night in Mar 2024

10/10 Excellent

Miriam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jo Anne, San Francisco

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect! The rooms were spacious and comfortable. Nice public space and very cool pool area. I’m planning to go back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was a little hard I didn't sleep well!
Stayed 1 night in Mar 2024

6/10 Okay

Claribel

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel lacked maintenance, for example room 127 the restroom door doesn’t lock, the shower door rolls open on its own so you have to stick a towel to keep it close. Unlike the other Hilton hotel’s I’ve stayed at, they do not provide complimentary breakfast and charge 10 dollars a person for bread and spread. If you’re going to book at a Hilton, I suggest the Hilton suites in Downey. This location is just not great.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great scenery! The room was tidy and the tv seemed brand new.
Stayed 1 night in Mar 2024
Response from Cindy Suchite, Assistant General Manager on 8 Mar 2024
Hello Joshua, we're pleased to hear you had a great experience with us! We look forward to welcoming you again.

10/10 Excellent

Helen

Business traveller
Liked: Staff & service, property conditions & facilities
Wonderful and quite
Stayed 1 night in Feb 2024
Response from Cindy Suchite, Assistant General Manager on 8 Mar 2024
Hello Helen, we appreciate you taking the time to share your experience with us. We hope to welcome you back again the next time you are in the area!

2/10 Terrible

Britney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

zuleyma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cindy Suchite, Assistant General Manager on 8 Mar 2024
Hello Zuleyma, thank you for the 10/10! We're pleased to hear you had a wonderful experience with us.

8/10 Good

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room next door kept their adjoining door open and had the TV on all night. Kept hearing loud people walking down the hallway. The heater was making noise, had to put something against it to make it stop rattling.
Stayed 1 night in Feb 2024
Response from Cindy Suchite, Assistant General Manager on 8 Mar 2024
Hello Janette, thank you for taking the time to share your comments with us. Your feedback helps us with our continued efforts in enhancing the guest experience. We hope you consider staying with us again in the near future.

10/10 Excellent

Jose

Stayed 5 nights in Feb 2024
Response from Cindy Suchite, Assistant General Manager on 8 Mar 2024
Hello Jose, we are pleased to hear you had a 10/10 experience with us! We hope to welcome you back soon.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cindy Suchite, Assistant General Manager on 8 Mar 2024
Greetings Helen, thank you for the 10/10 rating. We're pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Leonel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Feb 2024

6/10 Okay

Lawrence

Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Cory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The Hotel was very clean and the staff was very friendly.
Stayed 5 nights in Jan 2024

10/10 Excellent

Claudia

Stayed 2 nights in Dec 2023

10/10 Excellent

Ethan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were so hot, AC did not go on at all. Had maintenance come up & check it out, worked on it and made no difference which was so unfortunate as we were getting ready there for our wedding Even talked to people in the elevator who were on their way down to complain about that as well. Also one cabinet drawer would not stay closed which was annoying as it was the one closest to the door and had to be mindful to not trip on it. Not a very good experience especially before our wedding.
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

LUIS

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023

8/10 Good

JORGE

Liked: Amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Steven

Stayed 1 night in Dec 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Great night
Stayed 1 night in Dec 2023

10/10 Excellent

Norvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

LLOYD, ATLANTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf course is closed for renovation. I'll have to play it when it reopens!
Stayed 1 night in Dec 2023

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cindy Suchite, Assistant General Manager on 20 Dec 2023
Hello Jazmin, thank you for the 5/5 rating! We are happy to hear you were satisfied with your stay.

4/10 Poor

Tawnee

Disliked: Cleanliness, amenities, property conditions & facilities
Lighting in bathroom and overall is terrible. No fans in bathroom. No robes in room, or atleast not the one I was in. The floor also had a weird creaking noise. I was very unsatisfied with my stay.
Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on 20 Dec 2023
Hello Tawnee, we appreciate you taking the time to share your feedback. Our guest rooms were recently renovated but we regret to hear you are not satisfied with the design. We hope you consider staying with us again in the future. We would love the opportunity to welcome you back.

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
It was great just that fire place did not work for an upgraded room should have worked
Stayed 1 night in Dec 2023
Response from Cindy Suchite, Assistant General Manager on 20 Dec 2023
Hello Christopher, thank you for taking the time to share your feedback. We were able to resolve the fireplace issue you described thanks to your comments. We are pleased to hear you had a 10/10 experience!