Exterior

Reviews of Four Points by Sheraton Los Angeles International Airport

3.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 1342 out of 5976 reviews" "
Rating 8 - Good. 1083 out of 5976 reviews" "
Rating 6 - Okay. 1136 out of 5976 reviews" "
Rating 4 - Poor. 1040 out of 5976 reviews" "
Rating 2 - Terrible. 1375 out of 5976 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Tyresha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For it to be a Sheraton it’s outdated. Our room wasn’t clean. There was old food left in the room. The ac didn’t work. Stains on the sheets. Parking fee really high and I expected more from the hotel.
Stayed 1 night in May 2024

2/10 Terrible

Zhichao

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy, Daily parking fee, staff was untrustworthy
Stayed 3 nights in May 2024

6/10 Okay

Natalia

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Aakashjot

Travelled with family
Disliked: Staff & service
Limited airport shuttle
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Thank you for sharing your feedback. It's regretful that the airport shuttle service did not meet your expectations. Your input is valuable, and changes are always considered to enhance our services. We appreciate you choosing our hotel and hope to provide a better experience in the future.

8/10 Good

Franz

Travelled with group
Liked: Cleanliness, staff & service
A Little Bit old and Need to be renovated
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Franz, thank you for your feedback. The team acknowledges your comment and is continually working to enhance the property. We hope you enjoyed your stay at Four Points Los Angeles International Airport and look forward to hosting you again in the future.

10/10 Excellent

David

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel stay was perfect. Parking prices were shamefully high.
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Hello Ed,Thank you for the great feedback. We are thrilled your stay at the Four Points Los Angeles International Airport was perfect. Your comment about parking costs has been noted. We're looking forward to welcoming you back.

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 25 May 2024
Eleanor, thank you for your positive rating! The team at Four Points Los Angeles International Airport is glad to know you had a great stay. We're looking forward to welcoming you back soon.

2/10 Terrible

mori

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
terrible staff, disorganized staff, took half an hour to check in. hotel wasn’t very nice either. rooms were barely average. stay away from here. words can’t describe how bad the staff is.
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Mori,It's concerning to hear you had such a challenging experience during your stay. The feedback about your check-in experience and room condition has been noted for review. Our priority is to provide a smooth and comfortable stay for all guests. Your observations about our team will be addressed internally. Thank you for sharing your thoughts.

2/10 Terrible

Khaled

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They fool you into thinking parking is included and then hit you with a $55 daily fee! No traportation, middle of no where
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Khaled, thank you for sharing your feedback. The parking fees are listed in the details of our offerings and we're sorry if they weren't clear. Our location, being close to the airport, aims to provide convenience to our guests. We wish you safe travels.

8/10 Good

Angela

Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Angela, thank you for your positive feedback regarding your recent stay at Four Points Los Angeles International Airport. Our team is pleased you had a good experience. We look forward to welcoming you back soon!

10/10 Excellent

Oralia

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Bed comforting
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Oralia, thank you for sharing your positive feedback. We're thrilled you found the bed comforting at Four Points Los Angeles International Airport. We're looking forward to your next visit!

8/10 Good

PATRICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before my last room was. Much nicer and updated.
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Patrick,Thank you for sharing your experience with us at Four Points Los Angeles International Airport. We appreciate your repeat stay. The hotel is continually updating its facilities, and we hope that your next visit will be even more enjoyable. We're looking forward to welcoming you back soon.

2/10 Terrible

Nebiyu Anso

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dirty room. if you looking clean hotel I don’t suggest this facility.
Stayed 3 nights in May 2024
Response from Customer Service on 23 May 2024
Nebiyu Anso, thank you for sharing your feedback. Cleanliness is a priority, and we will address your concerns with our team. Your comments are important to us as we strive to improve guest experiences.

2/10 Terrible

Nancy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience!! Room itself was dirty,nothing was working.
Stayed 2 nights in May 2024
Response from Customer Service on 23 May 2024
Nancy, it is disheartening to hear about your experience. Cleanliness and functionality of the room are critical, and it appears we missed the mark. Your feedback will be used to improve our services. Thank you for sharing your thoughts.

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, thorough staff who helped us with our mobility issues and gave us a perfect room!
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Kim, the team members at Four Points Los Angeles International Airport are delighted to hear that you found their assistance helpful. It is wonderful to know that the room suited your needs perfectly. We look forward to welcoming you back!

8/10 Good

Samuel, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Samuel, thank you for your positive rating of Four Points Los Angeles International Airport. We're glad to see you enjoyed your stay. We hope to welcome you back soon!

6/10 Okay

Suhas

Travelled with family and small children
Liked: Staff & service
The bathroom was very old and paint chipped. Will not visit again. Walls had asbestos smell. Parking is $57 per night. This is super annoying.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Suhas, thank you for sharing your experience. The feedback regarding the bathroom and parking is valued and will be reviewed internally. Our team is always striving to improve and your insights help us take necessary steps. Safe travels on your future journeys.

10/10 Excellent

Briseida

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & very convenient for flying.
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Briseida, thank you for your kind words! The team at Four Points Los Angeles International Airport is thrilled to hear you found the hotel clean and convenient for your travel needs. We look forward to welcoming you back soon!

2/10 Terrible

Rafael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down, not friendly. Blood stains on sheets and towels, broken table, broken lights, broken tub drain. Only 3 channels to watch on tv. Bed was very uncomfortable. No fridge, no microwave, no free breakfast, no free parking ($55 a day). They had a little store in the lobby that was super marked up. It sucked to be honest. Worst experience I had in a hotel.
Stayed 4 nights in May 2024
Response from Customer Service on 22 May 2024
Rafael,Thank you for your feedback. It's concerning to hear about the inconveniences you experienced. Our team is dedicated to providing a comfortable stay, and your comments are important to us for making improvements. We hope to have another opportunity to better serve you in the future.

2/10 Terrible

Ashton

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet didn’t work. I had to be switched rooms in the process of switching rooms. My card wouldn’t work for the door so I had to walk downstairs and take the elevator. Literally four times. The staff was rude and sleepy. I will never be coming back to this hotel oh, not to mention none of the rooms have microwaves refrigerators in the phone didn’t work in my room
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Ashton, it is very concerning to hear about your experience. Guest satisfaction is a priority, and it appears your stay did not reflect our usual standards. Room issues and uncharacteristic interactions with team members are being addressed seriously. We hope you will reconsider and allow us another chance to provide a better experience in the future.

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 23 May 2024
Madeline, thank you for your review! The team at Four Points Los Angeles International Airport is thrilled to know you had a great experience. We're looking forward to welcoming you back soon. Safe travels!

10/10 Excellent

Krystal

Liked: Cleanliness
.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Krystal, thank you for your review. The team at Four Points Los Angeles International Airport is delighted that you had a great experience. We look forward to welcoming you back on your next visit!

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The wifi was so bad the whole two 2 days I had to use my own personal data because of the poor internet connection at the hotel
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Daniel, the inconvenience with the internet connection during your stay is regrettable. Our team is committed to providing a better experience and will look into the connectivity issues. We appreciate your feedback and hope to improve based on your comments.

6/10 Okay

Algeria

The bed was very uncomfortable.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Algeria, thank you for sharing your thoughts. Comfort is very important, and the hotel will make note of your feedback to enhance future stays. The team is committed to continuous improvement and appreciates your input.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 22 May 2024
Oscar, thank you for your excellent rating! The team at Four Points Los Angeles International Airport is thrilled to know you had a positive experience. We hope to welcome you back soon!

4/10 Poor

Liliana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Customer Service on 22 May 2024
Liliana, thank you for sharing your rating. Your feedback is valuable, and the team is committed to enhancing the guest experience. If you have any specific concerns or suggestions, we would appreciate further details. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Molly

Liked: Cleanliness, staff & service
Older rooms, but it worked for a one night at the airport. Shuttle to hotel wasn’t clear that it was just Four Points shuttle
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Molly, thank you for your feedback. We're glad that our location worked well for your stay near the airport. We will ensure our shuttle service details are communicated more clearly in the future. We hope to welcome you back at Four Points Los Angeles International Airport again soon.

10/10 Excellent

Owen

Liked: Cleanliness, amenities
All good
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Owen,Thank you for your positive feedback on Four Points Los Angeles International Airport! We're delighted to hear everything met your expectations. We look forward to welcoming you back soon.

10/10 Excellent

Tashina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very nice. We for here really early and we could do early check in
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Tashina, thank you for sharing your wonderful experience at Four Points Los Angeles International Airport. The team is delighted to hear that you enjoyed your stay and appreciated the early check-in. We look forward to welcoming you back soon!

6/10 Okay

Paul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was given a room key to a room that had NOT been cleaned. Poor communication internally.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Paul, thank you for sharing your feedback. It is concerning to hear about the room issue and the communication challenges you experienced. Your comments will help us in our efforts to improve. We hope you'll consider giving us another opportunity in the future.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Julie, thank you for your positive rating of Four Points Los Angeles International Airport. Our team members are delighted you enjoyed your stay. We're looking forward to welcoming you back on your next visit!

4/10 Poor

Krista

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like sewage in the lobby. Bar and restaurant closed in the afternoon. Pool was cold, and no service. Rooms were totally outdated, floor to ceiling. Way too much money for the room for what we got. Not even a microwave or mini fridge in the room. One front desk person claimed they charged $50 for early check in.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Krista, thank you for your feedback. The issues you encountered in the lobby and with the amenities are being reviewed closely. We strive to provide great value and regret that this was not reflected during your stay. Your comments about the room decor and the absence of certain amenities will be taken into consideration. Our team will verify the early check-in information to ensure accurate communication. We hope you consider giving us another chance in the future.

8/10 Good

Leo, Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a little problem with the check-in. I waited quite long with getting my paid reservation confirmed. I don"t know if the glitch was in the expedia system or your system. EITHER way is like who done it and what can be done to eliminate or minimize such occurance will be up to the management for each particular hotel or establishment.
Stayed 1 night in May 2024

4/10 Poor

majid

Disliked: Staff & service, property conditions & facilities
Property condition and room facilities are terrible
Stayed 4 nights in May 2024
Response from Customer Service on 20 May 2024
Majid, thank you for sharing your experience. It is concerning to hear about your perception of the property condition and room facilities. The team continually strives to enhance our guests' experience and will take your feedback seriously.

10/10 Excellent

Jerveta

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 May 2024
Jerveta, thank you for your excellent rating! The team at Four Points Los Angeles International Airport is thrilled that you had a great experience. We're looking forward to welcoming you back on your next visit!

6/10 Okay

Malu

Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Thank you for taking the time to share your feedback, Malu.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

2/10 Terrible

edward

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This room is terrible and looks to be the oldest one they have. It smells terrible like mold and mildew. My card was charged $350 for incidentals and I doubt the uncomfortable mattress in here cost $50 at the swap meet. I checked for bed bugs just to be safe. If this is the room I get through expedia, I will never stay here again.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Edward, thank you for sharing your feedback. It is disappointing to hear that you did not have a pleasant experience. Our goal is to provide a comfortable and welcoming stay for all our guests. Your comments about the room’s condition and the incidental charges have been noted and will be reviewed. We appreciate your input and hope for another opportunity to better serve you in the future.

6/10 Okay

Shane

For how old this hotel is it’s pretty clean. The only thing I did not like was showed up an hour before check-in and they wanted to charge me $50. Did not like that other than that property not bad.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Shane, thank you for your feedback. It's nice to hear you found the property clean. We appreciate your comments and will take them into consideration to improve our guest experience.

2/10 Terrible

Anthony

Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Anthony, thank you for sharing your feedback. It is important to us. If you have any specific concerns or comments about your experience, we would welcome the opportunity to address them. Please feel free to reach out directly. We hope to have another chance to better serve you in the future.

6/10 Okay

boonta, Chatswood

Convenient &location, helpful staffs
Stayed 1 night in May 2024

8/10 Good

Benjamin, SURREY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok could be better
Stayed 4 nights in May 2024
Response from Customer Service on 18 May 2024
Benjamin, thank you for sharing your thoughts. We appreciate your feedback and are always looking for ways to enhance our guests' experience at the Four Points Los Angeles International Airport. We hope to have another chance to welcome you back and provide you with an even better stay in the future.

10/10 Excellent

Halima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was quiet. Our room was cleaned daily with fresh towels and supplies. Very courteous staff and friendly room service and cleaning staff. The property isn’t fancy and room has no microwave or refrigerator which we would have appreciated, otherwise everything else was great. We had a wonderful stay.
Stayed 2 nights in May 2024
Response from Customer Service on 18 May 2024
Halima, thank you for your kind words about Four Points Los Angeles International Airport. The team is delighted to hear that you appreciated the cleanliness and daily fresh supplies in your room. Your feedback regarding the microwave and refrigerator is noted. We are thrilled you had a wonderful stay and look forward to welcoming you back.

2/10 Terrible

JUANIQUA

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The deposit is $350!!! That is a large deposit for a dirty, ran down, need to be upgraded hotel! The parking is $50/night! Like are you serious? They put me on an abandoned side of the hotel by myself. There was literally mattresses and etc., up against glass that looked like a crime scene. They moved me. That new room was horrible… the toilet paper roll was broke, the door you had to ply it open, windows was dirty, tub was dirty and broke. To top it off I paid $50 for 3pm late check out and, two people started knocking on the door at 9 AM and one person came in while I was in the shower. I will admit they did comp one night and gave me my $50 back for the late check out, which they had no choice because I end up leaving at 1pm because of all the interruptions. Horrible. I do not recommend.
Stayed 2 nights in May 2024
Response from Customer Service on 18 May 2024
JUANIQUA, thank you for providing your feedback. The team is committed to ensuring that all areas of the hotel meet guest expectations. The described room conditions and unexpected interruptions are not part of the standard guest experience. Your concerns will be reviewed to enhance future stays.

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE!!!! Do not stay at four points you will regret it. I would’ve rather spent the night in a motel or my car than this hotel. The only nice thing in this hotel is the lobby other than that it’s probably up to the same standards or worse than a motel. Walls super thin you can hear the neighbors banging on the walls at 4 in the morning. Also no complementary parking be prepared to pay $55 each day you stay at that place
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Marco, it's regrettable that your experience did not meet your expectations. Your feedback is valuable and will be reviewed by the team to enhance guest satisfaction. The team constantly strives to provide a comfortable and pleasant stay for all guests.

2/10 Terrible

Carla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel look horrible, everything was damaged. Tv didnt turn on. One of the lights was glitching. The iron was broken Bathroom dirty. Everything was old.
Stayed 4 nights in May 2024
Response from Customer Service on 16 May 2024
Carla,Thank you for providing feedback about your stay. It is noted that your experience did not meet your expectations. Please be assured that our team is committed to addressing these concerns. We appreciate your input as it helps us improve.Regards,The Management Team

6/10 Okay

Zafar

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pros: Goof shuttle service Cons: Not clean, outdated, uncomfortable bed. Overall, good for a night stay...when you are super tired between international flights and just need a bed to rest.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Zafar, thank you for sharing your thoughts. It's great to hear that the shuttle service was convenient for you. Your comments about cleanliness, decor, and bed comfort are noted. We're glad our location was useful for your brief stay between flights.

6/10 Okay

Francisco

Liked: Staff & service, amenities
elevator seemed sketchy. door to room had problem closing.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Francisco, thank you for sharing your feedback. We are committed to providing a pleasant experience and will look into the concerns you mentioned. Your observations are valuable to us, and we're continually striving to improve.

6/10 Okay

JIEYING

Travelled with family and small children
Liked: Cleanliness
I should in the center tower, but I got guide to the east elevator, the housekeeper help me to my room. my tissue box was wet, I called the guest services to get another box, I did ask if he knows my room number, he said yes, but I did not get my box in whole night. the shower switch is not in the correct way to show hot/cold, the room is clean, location is good.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
JIEYING, thank you for sharing your experience. We're glad you found the room clean and appreciated our convenient location. It’s concerning to hear about the oversight with the tissue box and the confusion with the shower switch. Your feedback is valuable as we aim to enhance our guest experience.