Property amenity

Reviews of Element Ontario Rancho Cucamonga

3 out of 5
Element Ontario Rancho Cucamonga
900 Via Piemonte, Ontario, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 439 out of 620 reviews" "
Rating 8 - Good. 99 out of 620 reviews" "
Rating 6 - Okay. 32 out of 620 reviews" "
Rating 4 - Poor. 22 out of 620 reviews" "
Rating 2 - Terrible. 28 out of 620 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Isabella

Travelled with family
Liked: Property conditions & facilities
Staff was friendly, room was clean however I requested room service for the 3 days we were there and that was not satisfied. A bit loud from the nearby Toyota center.
Stayed 3 nights in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Patricia, thank you for your enthusiastic feedback! The team at Element Ontario (California) is delighted you had a wonderful stay. We're looking forward to welcoming you back for another great visit.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Customer Service on 20 May 2024
Barry, thank you for sharing your feedback! We're glad you had a good experience at Element Ontario (California). We hope to welcome you back again soon.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attend a concert at Toyota arena it was so convenient to walk across the street it also have a nice bar in the hotel and everyone was so nice, clean and staff was friendly!
Stayed 3 nights in May 2024
Response from Customer Service on 19 May 2024
Jennifer, thank you for sharing your positive experience at Element Ontario (California). We're pleased you found the location convenient for attending the concert at Toyota Arena. It’s wonderful to hear you enjoyed the bar and that our team members contributed to a pleasant stay. We look forward to welcoming you back!

10/10 Excellent

jung yun

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and nice hotel :) convenient location as well. I stayed for 2 nights. I wasnt aware that the room gets cleaned every two other days. (It would been nice if staff advised when i checked in) other than this i enjoyed the stay. Very nice breakfast provided :)
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Jung Yun, thank you for your kind words about Element Ontario (California). We're glad you appreciated the cleanliness, convenience, and breakfast. Your feedback regarding room cleaning is noted, and we will work on improving communication at check-in. We hope to welcome you back soon!

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything I needed for a simple night stay.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Peter, the team at Element Ontario (California) is delighted that you found everything you needed for your stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Cristian, it's wonderful to hear that your stay at Element Ontario was satisfying. Our main aim is to provide exceptional experiences for all our guests and it seems like we've reached our goal with you! We look forward to welcoming you back in the near future. Safe travels!

10/10 Excellent

Emily, Torrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Emily, thank you for your positive feedback. We're thrilled to hear you appreciated the tranquil environment at Element Ontario. We cherish providing a serene ambience for our valued guests and hope to welcome you back soon.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our king suite. 2 separate rooms and a small kitchen was so nice. Tv in the bedroom and living room. Coffee pot and free coffee in room. Dishes and coffee mugs in the room also. Breakfast was included as well as free parking. We ate scrambled eggs, potatoes, toast, muffins, cereal…much more. Free coffee at breakfast also.
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Mary, it's wonderful to hear that you enjoyed your stay in the king suite at Element Ontario. We're glad you found the separate rooms and kitchen comforting, as well as the provided amenities. It's fantastic that you enjoyed our inclusive breakfast and appreciated the complimentary parking. We hope to see you again soon for another delightful experience.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Front desk was friendly and talkative, making you feel at ease.
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Sarah, thank you for your uplifting review. It's fabulous to hear that at Element Ontario, our welcoming reception team put you at ease with their friendliness and conversation. We believe that it's the smaller details and interactions that truly make a difference. Looking forward to your next stay!

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Dora, thank you for your wonderful rating of Element Ontario. We're thrilled that your experience with us was enjoyable. Looking forward to having you back soon.

10/10 Excellent

Evan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Evan, it's rewarding to know that your stay at Element Ontario was a stellar one. We're grateful for your rating and hope to serve you again on your next visit to California. Safe travels!

10/10 Excellent

JAZMIN

Liked: Cleanliness, staff & service, property conditions & facilities
I Love This Hotel. Rooms are amazing and so vlose to our venue!
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Jazmin, thank you for sharing your positive experience at Element Ontario. We are delighted to hear about your enjoyment of our wonderful rooms and convenient location to your venue. We appreciate your review and look forward to welcoming you back soon.

10/10 Excellent

Zacharia, Saint Laurent

Stayed 4 nights in Apr 2024
Response from Customer Service on 16 May 2024
Zacharia, thank you for the wonderful rating! The team at Element Ontario (California) is thrilled to know you enjoyed your stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights. Couldn’t be happier with our choice! Super clean! Nice facility. Worth every penney!
Stayed 6 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Jeffrey, it’s wonderful to hear you cherished your lengthy stay at Element Ontario. We're thrilled that the cleanliness and amenities surpassed your expectations. Thank you for sharing your experience and considering our establishment to be worth every penny. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Stephen, thank you for giving us top marks on your stay at Element Ontario! We're thrilled you had an excellent experience and look forward to welcoming you back on your next visit to California. Safe travels!

10/10 Excellent

Guillermo

Stayed 3 nights in Apr 2024
Response from Customer Service on 14 May 2024
Guillermo, thank you so much for choosing the Element Ontario for your stay and your stellar Expedia rating. We're thrilled to see we lived up to your expectations and hope to welcome you back in the future.

10/10 Excellent

Ailed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing!
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Ailed, thank you for your words of accolade. We're delighted to know your stay at Element Ontario was phenomenal. The team here strives to create exceptional experiences for our guests and it's wonderful to hear we achieved this with you. We look forward to welcoming you back in the future.

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family had a great time. Thank you element hotel.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Priscilla, it's wonderful to hear that you and your family had a fantastic time with us at Element Ontario. We appreciate your positive feedback and our team is thrilled that we could make your stay enjoyable. We look forward to welcoming you back in the near future.

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Liked easy drive to Ontario Airport. Restaurant food very good.
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Karen, thank you for taking the time to share your experience. It's pleasing to hear you enjoyed our convenient location close to Ontario Airport and appreciated the quality of our restaurant offerings. We appreciate your feedback and hope to see you again in the future.

6/10 Okay

Kyoo

Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
The property was safe and convenient.
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Apr 2024
Anne, it's great to hear that your stay at the Element Ontario was highlighted by both security and convenience. These are indeed important aspects of a comfortable hotel experience. Do join us again whenever your travels bring you our way.

10/10 Excellent

Pj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was awesome. Everything was top notch from booking to their customer service.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Pj, thank you for sharing this glowing feedback about your stay at Element Ontario! We're absolutely delighted to hear that everything, from the booking process to our customer service, reached the high standards we're constantly striving to maintain. We look forward to having the pleasure of hosting you again soon.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location convenient to walk to nearby venue
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Apr 2024
Cesar, it's fantastic to hear you found Element Ontario's location both peaceful and ideally situated for your needs. We appreciate your positive remarks and hope to see you again on your next visit to the area.

10/10 Excellent

Malcolm

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Apr 2024
Malcolm, thank you for choosing to stay at the Element Ontario, California. We're delighted to hear about your positive experience. It would be our pleasure to welcome you back on your next visit to the area!

10/10 Excellent

JORDAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean hotel. A lot of parking and nearby food and stores. Ev charging.
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Jordan, it's terrific to hear that you appreciated the cleanliness of Element Ontario, the abundance of parking, and the proximity to dining and shopping options. We're particularly pleased you made use of our environmentally-friendly EV charging points. We can't wait to welcome you back for another wonderful visit!

10/10 Excellent

Melanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service everything very comfy and quiet super clean
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Melanie, we're thrilled to hear your stay at Element Ontario was comfortable and peaceful, with cleanliness meeting your high expectations. Thank you for recognizing our team's efforts to deliver superb service. We look forward to welcoming you back in the near future for another 5-star stay.

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the hotel itself was great..very roomy, clean and convenient. the staff was clueless and unhelpful
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Melanie, it's excellent to hear that you appreciated the spaciousness, cleanliness, and convenience of Element Ontario. We're sorry to hear that your interaction with our team members wasn't as expected. We assure you that guest satisfaction is our top priority, and we'd hold regular training to ensure top-notch service from our colleagues. We hope to have you with us again and aim to exceed your expectations in all areas.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, good aminities.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Maria, it's heartening to hear you enjoyed your stay at Element Ontario. We're thrilled you appreciated our wonderful amenities. Looking ahead, we can't wait to welcome you back for another memorable experience.

8/10 Good

Liora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very good aria
Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Liora, it delights us to see that you enjoyed your stay at Element Ontario. We're overjoyed to hear that you found our location to your liking. We hope to welcome you back in the not too distant future. Safe travels!

10/10 Excellent

Alexis

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Alexis, it's so wonderful to see that you had a 5-star experience at Element Ontario! We're grateful for your support and hope to welcome you back the next time you're in California.

10/10 Excellent

Megumi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how the room we got has a full kitchen and a large bathroom! Everything was clean. Lobby was clean, staff was friendly and the free breakfast was very convenient. Also walkable distance from DSW, target and Big Al’s which is like a Dave & Busters. We had an awesome weekend here!
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Megumi, your mentions of the fully-equipped kitchen and ample bathroom in your room at Element Ontario bring a smile to our faces. We are thrilled to hear that you appreciated the cleanliness of our premises, the hospitality of our team members, and the convenience of the complimentary breakfast. It sounds like the proximity to local attractions added to your awesome weekend. We eagerly look forward to your next stay.

6/10 Okay

Selina

Disliked: Staff & service
The property is very nice. However the room was very small for the price I paid. The tv stopped working half way through the night, and no one was available to fix it. It was okay but not enough for me to come back.
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Selina, we appreciate your feedback on your recent stay with us. As you have noted, there may have been some areas that were not completely up to your expectations - including the dimensions of the room and a temporary issue with the television. We regret these inconveniences and assure you it's unusual for us to see such difficulties. We strive to ensure our Pricing aligns with the value we provide, and we will certainly take your feedback under advisement. As for your experience of not being assisted promptly, we will address this with our team members to avoid a repetition in future stays. We hope you'll consider giving us another chance to impress you with our improvements in the future.

10/10 Excellent

Dora A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this Hotel this is our second stay with them. The only complain I have is that the ice from the ice maker tastes like laundry detergent.
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Dora, it's wonderful to hear that you enjoyed your second stay at Element Ontario. It's concerning to learn about your experience with the ice, and we appreciate your feedback as we continuously strive to maintain the highest standards. We look forward to the opportunity to make your stay flawless during your next visit.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was wonderful parking was easy can see your car from the parking lot breakfast was really good the room was sooo good clean and have many shows on tv
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Cynthia, it's fantastic to hear that you had a wonderful stay at Element Ontario! We're pleased that you found our parking convenient and the breakfast delicious. It's also great to learn that you appreciated our pristine rooms and extensive TV show selection. Your positive feedback is much appreciated, and we look forward to your next stay with us!

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience would defiantly come back
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Kimberly, it's delightful to hear that your experience at Element Ontario surpassed expectations! We genuinely appreciate your positive comments and hope to serve you again for another equally enjoyable stay.

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Thanks for the perfect rating, Vanessa! We can't wait to see you again soon for another amazing experience at Element Ontario (California).

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Thanks for sharing this perfect rating, Maribel!We're thrilled to hear you enjoyed your stay at Element Ontario (California)! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Lateisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is amazing
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Mar 2024
Lateisha, it's delightful to hear you found the room at Element Ontario remarkable. Thank you for sharing your positive experience and we look forward to having you as our guest again in the future.

10/10 Excellent

ELLEN

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Ellen, it's great to see your high rating for Element Ontario! We truly appreciate your feedback and are thrilled you enjoyed your stay. Our team hopes to welcome you back in the near future for another positive experience. Safe travels!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Ronald, thank you for choosing Element Ontario during your recent trip to California. We're delighted to see that your stay exceeded your expectations. It's always a pleasure to hear positive feedback and we appreciate you taking the time to rate your experience. We look forward to having the opportunity to welcome you back soon!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a lot around it
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Feb 2024
Ryan, it's great to hear you appreciated the prime location of Element Ontario. We're pleased to offer convenience along with our quality service and amenities. We hope to welcome you back for another enjoyable stay.

10/10 Excellent

Debra

Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Thank you for the perfect rating, Debra!We are very pleased to hear that you had a wonderful stay at Element Ontario (California). Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Ernest, it's delightful to hear that you appreciated the excellent customer service at the Element Ontario. Our team members constantly strive to provide exceptional experiences for our guests. We cannot wait to welcome you back in the future.

10/10 Excellent

Darren

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Darren, your perfect rating for Element Ontario truly brightens our day. Our entire team is thrilled to hear that your experience was exceptional. We hope you'll choose our charming hotel once again when your travels bring you back to Ontario, California. Safe travels!

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Thomas, it's great to see such a high rating for Element Ontario! We're thrilled you had an enjoyable stay. We aim to consistently provide stellar experiences and your rating indicates we met that goal with you. We eagerly await the opportunity to serve you again in the future.

10/10 Excellent

Karen

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed here for an event at the Toyota Center. It's literally right there. Staff was friendly and helpful. I stayed in a suite which is set up perfectly to share with a buddy. There's privacy for both people. Kitchen well equipped. Bathroom was fine..it was fun to have a sports bar on premises that stays open late.,
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Karen, thank you for sharing your experience at Element Ontario. We're delighted that you found our location convenient for your event at the Toyota Center and appreciated the setup of your suite. It's great to hear that our team members were friendly and you found the kitchen to be well-equipped. Finally, it seems the on-site sports bar added an enjoyable element to your stay. We look forward to serving you again.

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Neal, thank you for choosing Element Ontario in California as your destination. We're thrilled to see your high rating and anticipate your return to continue providing you with excellent service. We hope your next visit is just around the corner.

8/10 Good

Charles

Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Charles, thank you for choosing to stay at Element Ontario and for taking the time to rate us. We're pleased to see a positive rating and trust that you enjoyed your visit. We hope to welcome you back in the future for another great experience.

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk is very helpful and very kind would definitely recommend this hotel to stay at
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Feb 2024
Ruben, it's wonderful to hear that you had a favorable experience at Element Ontario. Your kind words about our front desk team members are greatly appreciated. We're thrilled to know that you'd recommend our establishment and look forward to welcoming you back in the future.