I find your review pretty unfair and vague. We have no records of you complaining to front desk about anything. We have a lot of repeat customers who stay with us for our clean rooms, free parking, and great location for Universal Studios (3 min drive to Universal Studios). You booked a very inexpensive 2-star hotel but maybe expected a 5-star hotel customer service. Next time, I suggest that you pay up and book a 5-star hotel.

I find your review pretty unfair and inaccurate. We have a lot of repeat customers who stay with us for our clean rooms, free parking, and great location for Universal Studios (3 min drive to Universal Studios). Our rooms were renovated a few years ago and we have photos of the rooms on all sites. You booked a very inexpensive two-star hotel but expected a 5-star hotel. Next time, I suggest that you pay up and book a 5-star hotel.

I find your review extremely unfair and inaccurate. We have a lot of repeat customers who stay with us for our clean rooms, free parking, and great location for Universal Studios (1.5 miles from the park entrance). You booked the hotel via a third party and called us to cancel your reservation on the day of arrival! You never checked into your room and never even saw the room so how are you able to judge the cleanness of the hotel! It appears that you left this review just because you were not able to get a refund! We require a min 3 days advance notice in order to arrange for a free cancellation / modification.

Your review is extremely unfair and inaccurate. Since we could not offer you a free cancellation, you put this unfair review. You checked in and used the room and then asked for a refund! Please keep in mind that you booked a 2 star hotel with very cheap rates, very clean rooms, free parking, free Wi-Fi, and great location for Universal Studios - only a 5 min drive. We have a lot of repeat customers who stay with us for our clean rooms, cheapest rates in Studio City, free parking, and great location. We certainly do not have any roaches in our room. Our hotel is regularly inspected and treated for pests. Next time, I suggest that you pay up 400-500 per night and book Hilton Hotel and maybe they would be able to satisfy your lofty expectations. I wish them luck!

I am surprised by your vague and unfair review. You booked a 2 star hotel in a very expensive area. I do not understand what was terrible about the hotel. We have a lot of repeat guests who come back for our clean rooms, free parking, great service, and great location for Universal Studios Hollywood. The hotel is only 1.5 miles from the park.

I am sorry if you found hair in the shower and on the sheets. We have no record of you complaining to the front desk. If you had brought it up to our attention, we would have cleaned it for you. The sheets are always changed after guests check out. Our front desk clerks always make sure that rooms are completely stripped by our housekeepers and washed in all of our check out rooms. Unfortunately, sometimes hair gets stuck to the laundry in the dryer and housekeepers miss it. That does not mean that we do not change the sheets. WE ALWAYS WASH AND CHANGE THE SHEETS.