Breakfast, lunch and dinner served
Check availability

Reviews of DoubleTree by Hilton San Pedro - Port of Los Angeles

4 out of 5
DoubleTree by Hilton San Pedro - Port of Los Angeles
2800 Via Cabrillo Marina, San Pedro, CA

Reviews

7.6

Good

Rating 10 - Excellent. 423 out of 1003 reviews" "
Rating 8 - Good. 222 out of 1003 reviews" "
Rating 6 - Okay. 153 out of 1003 reviews" "
Rating 4 - Poor. 110 out of 1003 reviews" "
Rating 2 - Terrible. 95 out of 1003 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Oluwakemi

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Henry

I was there for two nights and never got a visit from housekeeping, even though I was gone for the whole day.
Stayed 2 nights in May 2024
Response from DoubleTree by Hilton San Pedro on 28 May 2024
Dear Henry,We appreciate you taking the time to share your experience with us. My apologies that you were disappointed with no housekeeping service. We will strongly take note and inform our housekeeping team regarding this. Thank you for staying with us and we hope to see you again.

2/10 Terrible

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a load boycott early in the morning that did not let me sleep at all. Nice area but things of that nature should not happen
Stayed 1 night in May 2024
Response from Hotel Staff on 27 May 2024
Thank you for booking your stay with us . We appreciate your business and do apologize for any inconvenience this may have caused you during your stay with us.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Hotel Staff on 27 May 2024
Thank you for booking your stay with us. We appreciate your business and hope you will visit us again soon

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near the water in San Pedro. There are some restaurants around but you definitely need a car if you want more options. Clean hotel and quiet surroundings. There were 2 weddings held there throughout the weekend and I barely noticed. Had some issues with my remote and the front desk said they’d send someone, no one ever came. Didn’t sleep much the first night because the occupants above me were stomping throughout the night. I’d stay here again.
Stayed 2 nights in May 2024
Response from Hotel Staff on 27 May 2024
Thank you for booking your stay with us. We appreciate your business. We are sorry you didn't fully enjoy your stay with us we hope you will consider us again

8/10 Good

Silvino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in May 2024
Response from Hotel Staff on 27 May 2024
Thank you for booking your stay with us. We appreciate your business and look forward to your visit again with us.

4/10 Poor

Xiao

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Staff on 27 May 2024
Thank you for booking your stay with us. We are sorry you didn't enjoy your stay with us. Please give us a call and let us know if there is anything we can do to help.

10/10 Excellent

Duo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in May 2024
Response from DoubleTree by Hilton San Pedro on 25 May 2024
Dear Duo,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

2/10 Terrible

Lidia

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from DoubleTree by Hilton San Pedro on 25 May 2024
Dear Lidia,Thank you for taking the time to leave us your rating. We are sorry that you did not have an excellent experience.

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy and the staff was very friendly and helpful
Stayed 1 night in May 2024
Response from DoubleTree by Hilton San Pedro on 25 May 2024
Dear Eric,Our associates make sincere hospitality their priority. We appreciate your kind review and we are glad to know you enjoyed your stay. We look forward to seeing you upon your return to the area.

8/10 Good

Cathy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from DoubleTree by Hilton San Pedro on 25 May 2024
Dear Cathy,Thank you for your recent rating regarding your stay with us we hope you will consider staying with us again soon.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff in restaurant, bar and front desk were very customer focused!
Stayed 1 night in May 2024
Response from DoubleTree by Hilton San Pedro on 25 May 2024
Dear Carol,Our associates make sincere hospitality their priority. We appreciate your kind review and we are glad to know you enjoyed your stay. We look forward to seeing you upon your return to the area.

2/10 Terrible

Walter

Property is under Pickett from a union from 7 AM till 5 PM every day and they’re using drums and loudspeakers outside of the property
Stayed 3 nights in May 2024
Response from DoubleTree by Hilton San Pedro on 25 May 2024
Dear Walter,I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you with poor impression. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your experience.

8/10 Good

Irena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from DoubleTree by Hilton San Pedro on 25 May 2024
Dear Irena,Thank you for your recent rating regarding your stay with us we hope you will consider staying with us again soon.

2/10 Terrible

Caylee, Eureka

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not happy with being woke up due to protesters. Staff took forever to answer our phone. Also charged our credit card 3x and had no answer as to why! Not impressed and don’t recommend!
Stayed 2 nights in May 2024
Response from DoubleTree by Hilton San Pedro on 25 May 2024
Dear Caylee,I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you with poor impression. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your experience.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from DoubleTree by Hilton San Pedro on 14 May 2024
Dear Ana,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in May 2024
Response from Hotel Staff on 13 May 2024
Thank you for booking your stay with us. We appreciate your business and hope you will consider us again.

2/10 Terrible

Myrna, Oceanside

I am in the medical field and my stay was to get some rest. I was surprised to hear drums and whistles a little after I checked in. I approached a staff member and she stated they would be gone in a bit. It took them almost 3 hours to stop. It was strikers!! I went to bed that night expecting everything to be better…I was waken the next morning at 7am the strikers where praising right below my room. It was impossible to sleep. I emailed Expedia and they directed me to the hotel. I sent them an email complaining about my specific needs to sleep. I decided to check out and rebooked a new hotel. I was not able to rest that day until 4pm when I checked in to my new hotel. Please let people know your hotel situation because there can be a lot that are okay to be woken up by drums at 7am but I sure am not. Hope this situation is resolved by the owners soon. I think it’s unfair to me to have had to loose on such important rest time.
Stayed 3 nights in May 2024
Response from Hotel Staff on 13 May 2024
Hello and thank you for booking your stay with us. We apologize for any inconvenience you experience during your stay with us. We hope you will consider us again at a later time for a better stay experience.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in at 8:30 pm. Lots of parking, $20/night. Room 135, marina view, not too close to ice machine. Clean!
Stayed 1 night in May 2024
Response from Hotel Staff on 13 May 2024
Thank you for booking your stay with us. We are happy to hear you enjoyed your room as well as your stay with us. We hope you will visit us again soon.

8/10 Good

Nahum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall about what I was hoping to expect
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton san Pedro on 1 May 2024
Dear Nahum,Thank you for taking the time to review our hotel. We delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon.

4/10 Poor

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in lady is really nice. But the property is so old, dirty. Staff on strike. No service, no pool towels, when we get in the room, the toilet was not even cleaned. Big Poo stained!!! Fridge is not working, some of electrical outlets on the wall is not working. Call them, no body come, wait forever… overall, terrible customer service for 300per night!
Stayed 2 nights in Apr 2024
Response from DoubleTree by Hilton San Pedro on 1 May 2024
Dear Amy,We are sorry that you experiences issues during your stay. My apologies for disappointing you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Thank you for taking note of our nice front desk staff.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton San Pedro on 1 May 2024
Dear Karla,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton San Pedro on 1 May 2024
Dear Dennis,Thank you for your recent rating regarding your stay with us we hope you will consider staying with us again soon.

4/10 Poor

Denise

Travelled with partner
Liked: Staff & service
Was not impressed at all. We were charge through visa 800 dollars even though our reservation through Expedia was $212. That got sorted out (We hope when we checked out today-ha e to check my visa). The other thing which we were really annoyed about was the fact that there were protests from workers outside the hotel, which Had people walking around blowing horns, banging drums, shouting and screaming, and this is really not something we want to hear during during breakfast time. They were also very loud the night before. This had been going on since July but no advance warning was given and quite frankly we wouldn’t have booked if we knew about this. Room was also not up to standards. It was dated, worn, wallpaper peeling off walls, toilet seat loose and missing hardware and rusty shower fixtures
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton San Pedro on 1 May 2024
Dear Denise,We appreciate you taking the time to share a review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect. Your feedback is welcomed as it encourages change for future stays.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Close location to the Cruise Centre and the hotel shuttle there was a nice surprise
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton San Pedro on 1 May 2024
Dear Russell,Thank you for taking the time to leave us a review. We love to hear that our guests are happy with their experience. It was a pleasure to host you, we hope to welcome you again soon.

6/10 Okay

Darryl

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Proper was great. just the noise around and at check-in desk. Strike was making thing uncomfortable.
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton San Pedro on 1 May 2024
Dear Darryl,I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you with poor impression. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your experience.

4/10 Poor

Mary

Travelled with partner
Disliked: Amenities
We arrived to find a labour dispute at the front door with a large group of people with megaphones and drums making so much noise it was unbearable. Evidently it had been going on for months. They finished their dispute at 6:00 pm and started again at 7:00 am the next morning. The hotel is so remote that we could not easily go elsewhere or eat elsewhere. We feel we should have been told about this before we arrived.
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton San Pedro on 25 Apr 2024
Dear Mary,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.

10/10 Excellent

Deborah G.

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!
Stayed 1 night in Apr 2024
Response from Hotel Staff on 22 Apr 2024
Thank you for booking your stay with us. We appreciate your business. We hope you will consider us again for your future stay

4/10 Poor

Veronica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great until we were awakened in the middle of the night to what sounded like a party in the next room. The people were extremely loud and kept us up for a while. When we finally got back to sleep we were awakened again by a very loud picket line just outside the door. The staff was kind and gave us a free breakfast and we were very grateful. Unfortunately upon arriving home we found out we are being charged by the hotel and we don't know for what. We didn't purchase anything and the hotel wouldn't help us figure out what the charges are for. As of now I'm still waiting to hear back from Expedia to clarify these charges.
Stayed 1 night in Apr 2024
Response from Hotel Staff on 20 Apr 2024
Hello and thank you for booking your stay with us. We apologize for any inconvenience this may have caused you with the protesters at our property during your stay. However, we did get a chance to look at your reservation and seen the only charge on your card besides the room +tax which was Prepaid is Parking there are no other charges. I do see we also took care of you and your guests the morning of with breakfast on us. We hope you will consider us again for your future stays. .

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DoubleTree by Hilton San Pedro on 20 Apr 2024
Dear Kevin,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

4/10 Poor

David, Vancouver

Travelled with partner
Disliked: Amenities, property conditions & facilities
Liked: The service from Elizabeth was exceptional (we arrived to find a very noisy protest,103 decibels, with vuvuzelas, drums, megaphones, and reading the reviews, has been going on for 9 months), she found us another room by 12:30pm, amazing! Disliked: The noise starts at 7am, so if you are looking for a relaxing stay, this hotel will not provide this. Disliked: Upon check-in, we asked about parking and reception gave us a parking pass, and did not mention any associated charges. On check-out, we found out there was a $20/day charge for parking, and that it was "on their website". I looked and sure enough, it reads "Secured self parking fee: USD 20 per night (in/out privileges)". This parking lot was not secured, and it was definitely not a privilege to go 'in/out', as anyone can go 'in/out'. Perhaps 'secured' refers to the fee.
Stayed 3 nights in Apr 2024
Response from Hotel Staff on 17 Apr 2024
Our apologies regarding the issues you mentioned. In regard to parking in or lot is secured as to we do have 24hour Security in our Parking lot as well as Port Police do frequent our parking lot very often.

6/10 Okay

SHANNON

Travelled with partner
Liked: Cleanliness, staff & service
Great area to walk around in and the dining was within walking distance. It was raining and our hotel had 7 open draining ceiling areas in the dining room. That state of disrepair really brought down the value. But the staff were friendly and the shuttle service was generous.
Stayed 3 nights in Mar 2024
Response from Hotel Staff on 7 Apr 2024
Hello and thank you for booking your stay with us. We apologize for the inconvenience this may have caused you and we hope to see you again soon.

10/10 Excellent

Baylie and Bri

Liked: Cleanliness, staff & service
Amazing!
Stayed 1 night in Apr 2024
Response from Hotel Staff on 7 Apr 2024
Hello and thank you booking your stay with us. We are glad you enjoyed your stay with us. We hope to see you again soon

6/10 Okay

Echo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
the beds needs to be upgraded. The staff at the front desk was not helpful at all. Rooms were clean but it is not very close to tourist attractions unless you have a car, would not stay again
Stayed 2 nights in Mar 2024
Response from Hotel Staff on 4 Apr 2024
Thank you for booking your stay with us. We appreciate your business and hope you will reconsider us again in the not too distant future.

8/10 Good

Jeffrey

Travelled with partner
Nice check-in experience. Unfortunately, after check-in it took 20 minutes and two more trips to the front desk to enter the room due to an inoperative door lock.
Stayed 1 night in Apr 2024
Response from Hotel Staff on 4 Apr 2024
Hello and thank you for booking your stay with us. We appreciate your review and have addressed these issues with our Maintenance team. Also we hope you will consider us again for your future stay.

10/10 Excellent

Lucila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The mattress and pillows were super comfortable. I wish we would've been able to get a room with water view.
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton San Pedro on 25 Mar 2024
Dear Lucila,We are glad you enjoyed your visit. Thank you for leaving a review and noting our high cleanliness standards. We appreciate you choosing us and look forward to welcoming you again.

2/10 Terrible

David A

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strike going on made a bad impression way too loud to make guests walk through. Then the room we booked was not available due to maintenance issue. The lamp shade in between beds had something all over it. Finally the toilet paper wasn’t on a holder just on the bathroom counter and looked like it had rust on it. We called for replacement that never came. The restraint had no service so we had to spend more to get food. Overall very disappointed.
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton San Pedro on 26 Mar 2024
Dear David,We appreciate you taking the time to share a review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect. Your feedback is welcomed as it encourages change for future stays.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property next to a huge marina. Clean rooms and facility. Sidewalks near the property that provided for lovely morning walks. My only compliant was that I was not made aware of the worker's strike upon arrival. So after a late check in, after arriving from the East Coast, I was abruptly awaken by drum beats, blowing horns and shouting at the most ungodly hour! Which continued throughout the day. Dining was limited to breakfast which i was never told in advance.
Stayed 3 nights in Mar 2024
Response from DoubleTree by Hilton San Pedro on 26 Mar 2024
Dear Joseph,We're happy to hear from you! Thank you for leaving a review and noting our high cleanliness standards and lovely property. Our apologies that you had to experience the circumstances that is out of our control. We appreciate your understanding and patience during this challenging time. We hope to see you again on your next visit.

6/10 Okay

Grigorios

Business traveller
Liked: Property conditions & facilities
The wait for the reception staff to receive the breakfast bill so I can check out.
Stayed 1 night in Mar 2024
Response from Hotel Staff on 22 Mar 2024
Our apologies regarding the issue you mentioned we hope you visit us again soon.

8/10 Good

Vivian, La Marque

Travelled with partner
Liked: Cleanliness, staff & service
Close to cruise port and has a shuttle. Hotel overall is dated and feels old but it was clean and the restaurant had yummy tacos.Bed was hard and very uncomfortable, just stayed 1 night so it was adequate.
Stayed 1 night in Mar 2024
Response from Hotel Staff on 22 Mar 2024
Thank you for booking your stay with us we appreciate your business and look forward to you visiting us again soon in the not-so-distant future..

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in
Stayed 1 night in Mar 2024
Response from Hotel Staff on 22 Mar 2024
Thank you for booking your stay with us we appreciate your business and hope you will consider us again for your future stays

2/10 Terrible

Bruce

Business traveller
Liked: Amenities
I was placed in a room next to the air conditioning unit that had a cycle of 3 minutes of silence and the 8 minutes of what I’d describe as a helicopter landing in my room, with walls shaking on a continuous loops. The view was of the car park with a canopy hiding the trash, I will not be back.
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton San Pedro on 26 Mar 2024
Dear Bruce,We appreciate you taking the time to leave us your rating. My apologies for disappointing you with your accommodations. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Thank you for staying with us.

6/10 Okay

Marilyn, Apache Junction

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Queen bed was the size of a double. Right outside our window, room 249 corner, there were vendors set up under tarps blasting music and honking an airhorn at traffic to get their attention. This went on 'til 8pm. Then they started right up again at 8am.... way too early to hear Macarena! And, lastly, I know the Doubletree has no control over the Union picketing outside.. But they were banging several drums, blowing horns, and yelling their heads off...... We will Not stay here again... the Hotel or Expedia should have notified us of this by email... we should have had the option to change to another hotel. Housekeeping was at a mimnum and the restaurant was closed due to staff on strike. Nearest retaurant was a mile walk. Good things... very nice staff at checkin and the great shuttles to the cruise ship.
Stayed 1 night in Mar 2024
Response from Hotel Staff on 22 Mar 2024
On behalf of our hotel, we sincerely apologize for the inconvenience this has caused you. We hope you will consider us for your future stays at a better time.

10/10 Excellent

Joanna

Stayed 1 night in Jan 2024
Response from Hotel Staff on 22 Mar 2024
Thank you for booking your stay with us we are happy to hear you enjoyed your stay please visit us again soon.

2/10 Terrible

Jasmine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hallways either smelled stale or like it had some water damage. the hotel cleaning staff spent their days boycotting the actual hotel and would start their picket line as early as 7am. they would be right outside the hotel with bullhorns, drums and horns requesting a new contract and that would last all day long. it was a terrible stay
Stayed 3 nights in Feb 2024
Response from DoubleTree by Hilton San Pedro on 1 Mar 2024
Dear Jasmine,Thank you for taking time to leave us your rating. We are very sorry that you had to experience the circumstances that is out of our control during your stay. We appreciate your understanding during this challenging time. Please accept our apologies and consider staying with us again soon in the not-so-distant future.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton San Pedro on 5 Mar 2024
Dear Margaret,It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again on your next visit.

8/10 Good

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it some type of noise like the air exhaust or some type of air clean ventilation, at night this sound is constant, we personally don't experience in other hotels.
Stayed 1 night in Feb 2024
Response from Hotel Staff on 13 Mar 2024
Our Apologies regarding the Noise you heard. We hope you will consider us again for future stays. I have addressed your issues with our Maintenance team and again our Apology for any inconvenience.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything I needed and more.
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton San Pedro on 1 Mar 2024
Dear Jessica,It's fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was not too bad but the bed was like sleeping on hardwood floors and we were woken up by protesters by the front door echoing up to our room at 7 AM. We were checked in at 11 PM. When we ordered bagel and cream cheese to go they gave us a bagel with jam and it took almost 10 minutes to get to us and cost $6. The man upfront told us that we could park our car while we we t on our cruise for $20 a day and the place at the cruise dock was way more but it is the same price. He also tried telling us that leaving at 1 from the hotel was fine to get us on the ship and checked in with baggage drop off before 230. I stayed at a different Double Tree a few months ago and will never stay at another one. That was equally a bad stay.
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton San Pedro on 1 Mar 2024
Dear Anonymous,We appreciate you taking the time to share a review. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect. Your feedback is welcomed as it encourages change for future stays.

8/10 Good

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing, despite the picketing going on outside. They ALL deserve raises, their jobs are dirty, rough, endless, and unappreciated! I would recommend better food options, and also try harder to keep food hot!
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton San Pedro on 24 Feb 2024
Dear Lisa,Thank you for taking the time to write a review. We appreciate the feedback. Thank you for recognizing our amazing staff and we hope to welcome you again soon.