Lobby
Check availability

Reviews of DoubleTree by Hilton Los Angeles - Rosemead

4 out of 5
DoubleTree by Hilton Los Angeles - Rosemead
888 Montebello Blvd, Montebello, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 482 out of 1001 reviews" "
Rating 8 - Good. 222 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 87 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm cookies across the street from shopping mall decent rooms
Stayed 4 nights in May 2024

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Microwave & mini fridge in room. Always love the warm cookies at check in!
Stayed 1 night in May 2024
Response from Management on 28 May 2024
Thank you for taking the time to fill out our survey.Glad to hear you enjoyed your stay.Thank you.

8/10 Good

Darshan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was decent. It was nothing to brag about.
Stayed 1 night in May 2024
Response from Management on 26 May 2024
Thank you for taking the time to fill out this survey. We hope to see you again in the near future!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management on 26 May 2024
Thank you for taking the time to fill out this survey.I am glad to hear that you enjoyed your stay!

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location was perfect
Stayed 1 night in May 2024
Response from Management on 26 May 2024
Thank you for taking the time to fill out our survey. Glad your stay met your expectations!

8/10 Good

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities
A some uncomfortable smell for first floor room . I am moved 3rd floor after I request it . It is better .
Stayed 2 nights in May 2024
Response from Management on 26 May 2024
Thank you for taking the time to fill out our survey. Glad your stay met your expectations after the first hiccup.

6/10 Okay

Gina

Travelled with family
Liked: Cleanliness, staff & service
Rooms needs to be updated especially carpet in the room and hallway.
Stayed 2 nights in May 2024
Response from Management on 26 May 2024
Thank you for taking the time to fill out our survey. Thank you for your honest feedback. We will work on these hiccups right away.

2/10 Terrible

Melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 26 May 2024
Thank you for taking the time to fill out our survey. We take these surveys very seriously in order to improve in all aspects of our property.

10/10 Excellent

Yahaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean had no issues during my stay
Stayed 1 night in May 2024
Response from Management on 14 May 2024
Thank you for taking the time to respond to our surveys. We appreciate you choosing our location. We are glad you enjoyed your stay with us and hope to see you again in the near future!

6/10 Okay

Norma Elizabeth, Castro Valley

Travelled with family
Liked: Staff & service
You have to request them to clean your room, we stayed for the weekend and breakfast is serve too early and manager is rude.
Stayed 2 nights in May 2024
Response from Management on 14 May 2024
Thank you for taking the time to respond to our surveys. We appreciate you choosing our location. These surveys help us improve our property, service, and customer experience.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great and the chicken was quick and easy
Stayed 1 night in May 2024
Response from Management on 13 May 2024
Thank you for taking the time to share your experience.I will forward your kind words to our staff

4/10 Poor

Shobie

Business traveller
Disliked: Staff & service
They charged me more to my credit card than they were supposed to, till I found out on my credit card bill. After calling them, they couldn’t come up with a better answer as why they did that and offered to reverse the charges.
Stayed 1 night in May 2024
Response from Management on 13 May 2024
Thank you for taking the time to share your experience.I'd like to speak with you regarding your stay with us . Feel free to give us a call at your convenience. You can reach me at dtrosemead@gmail.com

10/10 Excellent

Karen

Stayed 1 night in May 2024
Response from Management on 28 May 2024
Thank you for taking the time to fill out our survey.Glad to hear you enjoyed your stay.Thank you.

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff very clean quiet was key for me .
Stayed 2 nights in Apr 2024
Response from Management on 13 May 2024
Thank you for taking the time to share your experience.I will forward your kind words to our staff

10/10 Excellent

MAURILIO

Liked: Amenities, property conditions & facilities
Perfect location close for stores and the freeway
Stayed 1 night in May 2024
Response from Management on 13 May 2024
Thank you for taking the time to share your experience.Hope to see you here for a future stay again!

10/10 Excellent

MARIA LUIZA

Stayed 1 night in Mar 2024
Response from Management on 26 May 2024
Thank you for taking the time to fill out our survey. Glad your stay met your expectations!

6/10 Okay

Tierra

Stayed 6 nights in Apr 2024
Response from Management on 26 May 2024
Thank you for taking the time to fill out our survey. Glad your stay met your expectations!

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property great brunch buffet.
Stayed 1 night in Apr 2024
Response from Management on 13 May 2024
Thank you for taking the time to share your experience.I will forward your kind words to our staff

6/10 Okay

susana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Building looks nice from the outside but the rooms are dated and not the cleanest. You could tell they didn’t change the bedding there was mascara in one of our pillow case
Stayed 1 night in Apr 2024
Response from Management on 13 May 2024
Thank you for taking the time to share your experience.Reviews like this help us improve the guest experience and overall stay.

10/10 Excellent

Binh

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Management on 13 May 2024
Thank you for taking the time to share your experience.Glad you enjoyed your stay.

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 13 May 2024
Thank you for taking the time to share your experience.Glad you enjoyed your stay.

4/10 Poor

Sylvia

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Our bathroom had mold in it. Bathroom looked like they did a quick cheap upgrade to it. Hair still on walls and toilet. food crumbs on desk table and chair.
Stayed 2 nights in Apr 2024
Response from Ricardo Vazquez on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey. We ask that you give us the opportunity to make it right for your next stay. Please contact Ricardo Vazquez.

8/10 Good

juan manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Its safe and very easy parking
Stayed 3 nights in Jan 2024
Response from Ricardo Vazquez on 25 Apr 2024
Thank you for taking the time to fill out this survey.

10/10 Excellent

Jocelyn

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable rooms
Stayed 1 night in Apr 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

8/10 Good

Joseph

Stayed 1 night in Apr 2024
Response from Management on 13 May 2024
Thank you for taking the time to share your experience.Glad you enjoyed your stay.

2/10 Terrible

Placido

Dirty room. Bad. Bad. Bad.
Stayed 2 nights in Apr 2024
Response from Management on 25 Apr 2024
Thank you for taking the time to respond to our survey. We're terribly sorry about your recent experience with us. Feedback is always appreciated as we look at is as a learning opportunity to improve the hotel. Please contact us directly and we hope you can give us another chance in the future!

2/10 Terrible

Kassandra

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wost double tree iv ever stayed in
Stayed 2 nights in Apr 2024
Response from Management on 25 Apr 2024
Thank you for taking the time to share your feedback. I'm sorry to hear we felt short of your expectations. We are committed to improving our guests' experiences and look forward to an opportunity to demonstrate our improvement.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that I was able to check in via the app and use the digital key, that saved time. I also appreciated that I was able to request extra pillows and towels to be put in my room before my arrival!
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

6/10 Okay

Brian

Liked: Staff & service, amenities
Nothing bad to say, great location for my itinerary. Not quite a 4 star hotel although the name and branding suggest your getting a deal. Could use some updating but nothing really spectacular. Easy access from express way, mall very close by food in area is mid. Homeless population near by in underpass wash.
Stayed 2 nights in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Miguel

Liked: Staff & service, property conditions & facilities
Nice location, friendly people excellent customer service
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean felt safe
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time here and my experience was a pleasant one. My friend was having a large party in the ballroom, so I decided to book a one-night stay! The hotel is conveniently right off the 60 Freeway and is located directly across the street from The Shops at Montebello which has many places to eat-BJ's Brewhouse, Olive Garden and a Lucilles Smokehouse! My check-in process was easy (thank you Billy) and he gave me two freshly baked chocolate chip cookies :) The rooms were very clean and very well kept, bed was super comfy. The ballroom was very nice and the hotel employees provided excellent service to all of the guest's. I Hope to stay at another DoubleTree by Hilton Hotel in the near future.
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities
The parking lot was pretty full in the evening
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

PATRICIA, SAN LEANDRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is ample in size and the bed very comfy.
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and hopefully stuff
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Silvia

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The service at Doubletree is always great, friendly staff, and great customer service. Never again will I book from Expedia ( 3rd party) again The way it was booked made it difficult for staff at Doubletree to check us in.
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey. We apologize about the inconvenience.

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was really nice and the beds were comfortable. I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Karla

Stayed 2 nights in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

2/10 Terrible

Dajana

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was terrible ! Sink was clogged and wouldn’t drain . Had to call someone to fix . Bathroom door was broken and would not lock . Shower had a mystery “brown stain” . Would never stay at this property again!
Stayed 1 night in Mar 2024
Response from Management on 25 Apr 2024
Thank you for taking the time to share your feedback. I'm sorry to hear we felt short of your expectations. We are committed to improving our guests' experiences and look forward to an opportunity to demonstrate our improvement.

6/10 Okay

Junjun

Travelled with family
Liked: Staff & service
Our stay is okay. The hotel serves its purpose. There was a reservation mistake, but no big deal. We changed rooms once, and realized how different rooms can be. The first one is noisy, smelly, outdated shower. The second one is quieter, newer shower. I would say you should choose this hotel based on location, not the hotel itself.
Stayed 5 nights in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Krystle

Travelled with family, Business traveller
Very quick check in service
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

8/10 Good

corrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Nikolina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property close to mc donalds and jack in the box. Macy's and somet other shopping centers
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are incredibly helpful and kind. The rooms are nice and clean.
Stayed 1 night in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luz Ortega on 25 Apr 2024
We appreciate your business and taking your time to fill out this survey.