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Reviews of Hotel Pacific Manhattan Beach

2 out of 5
Hotel Pacific Manhattan Beach
850 N Sepulveda Blvd, Manhattan Beach, CA

Reviews

7.0

Good

Rating 10 - Excellent. 269 out of 1005 reviews" "
Rating 8 - Good. 298 out of 1005 reviews" "
Rating 6 - Okay. 205 out of 1005 reviews" "
Rating 4 - Poor. 102 out of 1005 reviews" "
Rating 2 - Terrible. 131 out of 1005 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Turesi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all areas: Beach, shopping, amusement parks, museums etc.
Stayed 3 nights in Apr 2024
Response from hotel pacific on 24 Apr 2024
Thank you for taking time and review us.

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2024
Response from hotel pacific on 24 Apr 2024
Thank you for taking time and review us.

2/10 Terrible

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in guy was rude and not accommodating. He wanted $20 to check me in a half hour early. Luckily a manager was nearby so I was able to ask him and he allowed it. Rooms are nice and clean but I don’t like parking in an underground garage and the elevator was scary if you’re alone. Nice area. Starbucks across the street. All in all I won’t be staying here again.
Stayed 1 night in Apr 2024
Response from hotel pacific on 20 Apr 2024
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during the check-in process and are glad to hear that the manager was able to assist you promptly. We appreciate your compliments regarding our clean rooms and the convenient location. Your concerns about the parking garage and elevator safety are duly noted, and we will address them to ensure a more comfortable experience for our guests in the future. We hope you'll consider giving us another chance to exceed your expectations in the future. If you have any further comments or suggestions, please don't hesitate to reach out.

8/10 Good

Jessica

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from hotel pacific on 20 Apr 2024
Thank you for choosing to stay with us!

8/10 Good

Augustin

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from hotel pacific on 20 Apr 2024
Thank you for choosing to stay with us!

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area of Manhattan Beach is beautiful. Parking was good, place was kept clean during our stay, walking distance to restaurants. In overall, the hotel is a great deal but I thought the grand Family Suite was 3 rooms with 4 beds but it is 2 rooms with 2 queen beds each and a full restroom each.
Stayed 2 nights in Apr 2024
Response from hotel pacific on 8 Apr 2024
We apologize for the inconvenience you experienced with the condition of our building and the issue with the bathroom window. Your safety is our priority, and we will address this concern immediately. Thank you for bringing it to our attention.

2/10 Terrible

Monica

Stayed 1 night in Apr 2024
Response from hotel pacific on 26 Apr 2024
Dear Guest,Thank you for taking your valuable time and review us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Walking distance to the beach and Starbucks.
Stayed 3 nights in Mar 2024
Response from hotel pacific on 4 Apr 2024
We're thrilled you enjoyed our excellent staff and convenient location near the beach and Starbucks. We hope to welcome you back for another enjoyable stay.

8/10 Good

Aisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, easy check-in. I would recommend.
Stayed 1 night in Mar 2024
Response from hotel pacific on 4 Apr 2024
We're delighted you found our beds comfortable and check-in process easy. Thank you for recommending us, and we look forward to welcoming you back

6/10 Okay

Chris, Las Vegas

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Old and decrepit
Stayed 1 night in Mar 2024
Response from hotel pacific on 4 Apr 2024
We apologize if our facilities did not meet your expectations. Your feedback is valuable, and we'll use it to improve our accommodations. Thank you for bringing this to our attention.

8/10 Good

Leanne, Merritt

Stayed 2 nights in Mar 2024
Response from hotel pacific on 18 Apr 2024
Dear Guest, Thank you for taking the time to leave a review! We appreciate your honest feedback. and your feedback will be shared with our team for improvement. Thank you for choosing our hotel for your stay.

10/10 Excellent

andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the beach and it’s close to most of the places
Stayed 1 night in Mar 2024
Response from Hotel Pacific on 22 Mar 2024
thank you

6/10 Okay

Tramel

Business traveller
Liked: Cleanliness, staff & service
Decent
Stayed 2 nights in Mar 2024
Response from hotel pacific on 22 Mar 2024
thank you

8/10 Good

Megan

It’s not a 5 Star resort. But was great for a place to sleep where I spent most of my time out site seeing. Would be great if they kept up with maintenance as the scuffs and bums on the walls make it look dingy
Stayed 2 nights in Mar 2024
Response from Hotel Pacific on 22 Mar 2024
thank you

2/10 Terrible

Esmeralda

Stayed 1 night in Mar 2024
Response from Hotel Pacific on 18 Mar 2024
Dear Guest, Thank you for taking the time to leave a review! We appreciate your honest feedback.

10/10 Excellent

Sommer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff here, love the privacy and love to stay here whenever I’m traveling or need a hotel in LA. Great price that includes breakfast which is hard to find since Covid-19’s epidemic. If your looking for a calm place to clean up and get a goodnight rest this is for you, and there sister property next door @ the wave is a step up if you want the extra luxurious rooms.
Stayed 1 night in Feb 2024
Response from Hotel Pacific on 14 Mar 2024
Dear Guest, Thank you for taking the time to leave a review!

6/10 Okay

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Pacific on 12 Mar 2024
Thank you for your feedback. we appreciate you taking the time to share your thoughts with us.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have booked many times eithe Pacific or The Wave hotels, very clean, comfortable rooms and very safe area. I will keep booking again at Pacific Hotel.
Stayed 1 night in Mar 2024
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review! We appreciate your honest feedback.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pacific Ocean breeze blowing throughout the halls.
Stayed 1 night in Mar 2024
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review! We appreciate your honest feedback.

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Hotel Pacific on 12 Mar 2024
Thank you so much for your glowing review...

10/10 Excellent

ruby

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Feb 2024
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review!

8/10 Good

Marvin

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
good place
Stayed 1 night in Feb 2024
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review!

10/10 Excellent

Jorge

Stayed 1 night in Feb 2024
Response from Hotel Pacific on 22 Mar 2024
thank you

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely disgusting and I was awake all night to protect my family. Fighting in the middle of the night kept people awake and felt unsafe rooms were so gross bed skirts stained sheets/towels stained no microwaves in the rooms and complimentary breakfast was a joke also hotel is not secured from the public anyone can walk of the street and knock ok your door DO NOT RECOMMEND TO ANYONE WITH KIDS
Stayed 2 nights in Feb 2024
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review! We appreciate your honest feedback, both positive and constructive.

2/10 Terrible

Emerson

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal en mi cama encontre chinches le avise no me cambio de cuarto solo me dio una sabana y ni dormi x estar pensabdo q se subirian en mi
Stayed 1 night in Feb 2024
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review! We appreciate your honest feedback, both positive and constructive.

10/10 Excellent

Sommer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great complimentary breakfast & staff is lovely! Great place to book for a good nights rest or a getaway
Stayed 1 night in Feb 2024
Response from Hotel Pacific on 12 Mar 2024
thank you for your glowing review. We look forward to welcoming you soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It ain't like staying at a high end hotel. However, I have nothing bad to say. Staff is very nice, place is clean, very quite, good breakfast!
Stayed 2 nights in Feb 2024
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review! We appreciate your honest feedback, both positive and constructive.

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel by the beach
Stayed 1 night in Feb 2024
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review! We appreciate your honest feedback.

4/10 Poor

Marco, San Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and sofa cama has blood spots in the bed sheets. We reported this but they claimed they have no additional sheets available.
Stayed 1 night in Feb 2024
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review! We appreciate your honest feedback, both positive and constructive.

6/10 Okay

Armando

Travelled with family
Disliked: Amenities
En general Manhattan Beach es una ciudad muy bonita, estuve alojado por 3 noches con mi familia, en general la zona es muy tranquila, segura y de fácil acceso. Nos hospedamos en la habitación 125, estaba limpia, y ordenada, baño limpio, no hablaban español, ágil check-In, el trato fue poco amable. Lo que no me gustó fue el acceso al internet de WIFI para esa habitación era malo, no llegaba la señal por lo que no pudimos tener acceso a internet (se vuelve un problema cuando tienes hijos adolescentes que siempre quieren estar conectados con sus amigos y celulares), lo reportamos y nos dijeron que todo estaba bien y ni siquiera el chico de la recepción quiso venir a revisarlo a la habitación o quizás tal vez preguntarnos si podía cambiarnos la habitación (faltó servicio al cliente me parece), después había un microondas compartido cerca de la máquina de refrescos, que sinceramente no sé cuando fue la última vez que lo limpiaron, estaba sucio por dentro (todo pringado no quiero imaginar de que era), por cierto la máquina de venta de refrescos no estaba funcionando (seguro la tienen de adorno), en cuanto al desayuno que incluyen, francamente no está mal por el precio que pagas, pero si soy franco en aclarar que es un desayuno muy light al estilo americano, café, jugo de naranja, leche, tostada, waffle, baggle, cereal, mantequilla, jalea, miel de maple y eso es todo, la cocina para el desayuno es un cuarto pequeño, self-services y no hay espacio donde comer será en la habitación.
Response from Hotel Pacific on 12 Mar 2024
Thank you for your glowing review. We're sorry to hear that your experience fell short of expectation. Your feedback is important with us. and we're committed to making things right. we hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Franko

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location but rooms smell bad and have humidity. Air conditioning is not the best
Stayed 5 nights in Jan 2024
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review!

2/10 Terrible

Troy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My plans changed just before due to weather but the hotel would not entertain even a partial credit or refund. I will never stay here again and actively advocate boycotting this hotel.
Stayed 2 nights in Jan 2024
Response from Hotel Pacific on 12 Mar 2024
we're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and We're committed to making things right. We hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Guywalter, Rocklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Pacific on 12 Mar 2024
Thank you for your glowing review.

6/10 Okay

Gustavo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
King bed with queen sofa
For the size of the room the price was worth it, I rented the King bed with queen sofa, but the pillow were so flat I requested more but never showed up
Stayed 1 night in Jan 2024
Response from Hotel Pacific on 12 Mar 2024
we're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and We're committed to making things right. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

John Stanley Mosley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice vibe here
Stayed 3 nights in Jan 2024
Response from Hotel Pacific on 12 Mar 2024
Thank you for your glowing review. we look forward to welcoming you soon.

6/10 Okay

Kenneth A

Liked: Cleanliness, property conditions & facilities
What I did not like is : they won't phone a taxi for you, the guy at the front desk said they don't do it use the QR code over there I am in my late 60 and don't have a QR code on my phone.
Stayed 1 night in Jan 2024
Response from Hotel Pacific on 12 Mar 2024
we're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and We're committed to making things right. We hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Allison

Stayed 1 night in Jan 2024
Response from Hotel Pacific on 12 Mar 2024
Thank you for your glowing review. We look forward to welcoming you soon.

6/10 Okay

Judy, Nanaimo

Travelled with family
Liked: Cleanliness, amenities
Breakfast okay. Big room but not well organized. Plastic utensils. Beds Ard. Breakfast seating outside and limited.
Stayed 1 night in Jan 2024
Response from Hotel Pacific on 12 Mar 2024
we're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and We're committed to making things right. We hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Isabel

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Pacific on 12 Mar 2024
we're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and We're committed to making things right. We hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Yesenia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was horrible, lots of odd people hanging around. Felt unsafe, locks on doors were broken, someone was trying to luck in theories new door. Not only was it my mistake to double book a room here but over the bad experience istill wasn’t refunded at leastonehotel stay
Stayed 2 nights in Dec 2023

6/10 Okay

Pricila

Stayed 1 night in Dec 2023
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review! We appreciate your honest feedback.

8/10 Good

Pete

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed for 1 night after long flight before heading to next destination. Did the job. Breakfast choice simple, but nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and management are very cordial and attentive. I have seen them handle situations with difficult people with kindness, professional and respect. The property is consistently welcoming.
Stayed 1 night in Jan 2024

10/10 Excellent

Heebum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and quick. The room was clean and worth the price. Don’t think twice. Commute to and from LAX was comfortable and less time consuming. Go for it if you’re looking for an affordable place to spend the night.
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Travelled with family
Liked: Staff & service, room comfort
Good place to stay
Stayed 1 night in Dec 2023

10/10 Excellent

Madalaine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Alyssea

Travelled with group
Disliked: Amenities
Conveniently close to the airport. Shower curtain was a little bit too short in length for the shower, room and hallway areas smelled heavily of bleach constantly, breakfast was really lacking. Tiny room with a waffle maker and some coffee, a mini fridge with a few things basically and very cramped.
Response from Hotel Pacific on 9 Mar 2024
Dear Guest, Thank you for taking the time to leave a review! We appreciate your honest feedback, both positive and constructive.