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Reviews of Courtyard by Marriott Los Angeles Woodland Hills

3 out of 5
Courtyard by Marriott Los Angeles Woodland Hills
21101 Ventura Blvd, Woodland Hills, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 492 out of 875 reviews" "
Rating 8 - Good. 256 out of 875 reviews" "
Rating 6 - Okay. 70 out of 875 reviews" "
Rating 4 - Poor. 28 out of 875 reviews" "
Rating 2 - Terrible. 29 out of 875 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Vince

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Bathroom smelled and I could not turn off the heater , so I baked
Stayed 1 night in May 2024

10/10 Excellent

Jack, Manassas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in staff were terrific. Renovated room super modern and comfortable
Stayed 1 night in May 2024
Response from Management on 16 May 2024
Thank you for your response! We hope to see you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like a mandatory parking fee for overnight…
Stayed 1 night in May 2024
Response from Management on 16 May 2024
Thank you for your response! We hope to see you again soon!

10/10 Excellent

Terence

Travelled with family
Liked: Amenities, property conditions & facilities
The absence of coffee and ice water in rhe lobby make a good hotel look cheap and stingy.
Stayed 2 nights in May 2024
Response from Management on 16 May 2024
Thank you for your response! We hope to see you again soon!

10/10 Excellent

Harpreet

Stayed 2 nights in Apr 2024
Response from Management on 22 May 2024
Thank you for the great review!!!

8/10 Good

Ruoyu, Douglaston

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 27 Apr 2024
Thank you for your review! We hope you have a chance to visit us again in the future.

10/10 Excellent

Saul

Stayed 1 night in Apr 2024
Response from Management on 16 May 2024
Thank you for your response! We hope to see you again soon!

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s easy to talk to the employees. They just ask simple questions and that’s it’s
Stayed 1 night in Apr 2024
Response from Management on 12 Apr 2024
Thank you for you review! We hope to see you again!

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Management on 12 Apr 2024
Thank you for you review! We hope to see you again!

10/10 Excellent

Chelsey, Hermiston

Stayed 1 night in Apr 2024
Response from Management on 7 Apr 2024
Thank you for your review!!!! We hope you have a chance to visit us again soon.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely accommodations
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Hello and thank you for taking the time to provide us with your feedback. We truly appreciate hearing back from our guests. We are so glad to see that you enjoyed your most recent stay with us. Thank you for choosing to stay at our location. We look forward to serving you again soon and safe travels Ms. Michelle. :)

10/10 Excellent

Sandra, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here a few times. It is always clean and comfortable. The staff is very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you for you review! I will pass your feedback to our team! We hope you can visit us again soon!

10/10 Excellent

Sagit, Reseda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice place
Stayed 2 nights in Mar 2024
Response from Managemement on 9 Mar 2024
Thank you for you review! We hope to see you again.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Comfortable and clean
Stayed 1 night in Mar 2024
Response from Management on 9 Mar 2024
Thank you for you review! We hope to see you again.

10/10 Excellent

Reginald

Stayed 3 nights in Feb 2024
Response from Management on 28 Mar 2024
Thank you for you for your response. Please visit us again soon!

10/10 Excellent

calvin A

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Hello and thank you for taking the time to provide us with your feedback. We truly appreciate hearing back from our guests. We are so happy to hear that enjoyed your most recent stay with us. Thank you for choosing to stay at our location and we look forward to serving you again soon. Safe Travels! :)

10/10 Excellent

Michelle

Liked: Amenities
I had MAJOR dental work done so I decided to stay locally and they got me right into my room.
Stayed 1 night in Feb 2024
Response from Management on 21 Feb 2024
I am glad we could accommodate. We hope to see us again soon.

10/10 Excellent

Max

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, extremely helpful staff. Bistro has delicious food options. Highly recommend.
Stayed 2 nights in Feb 2024
Response from Management on 21 Feb 2024
Thank you for your review!

10/10 Excellent

Dominick

Travelled with partner
Liked: Cleanliness, amenities
Loved it
Stayed 2 nights in Jan 2024
Response from Management on 20 Jan 2024
Thank you for you review! We hope to see you again soon!

2/10 Terrible

Leticia

Stayed 1 night in Jan 2024
Response from Managment on 21 Feb 2024
We hope you have a chance to visit us again.

10/10 Excellent

Nina

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from Management on 11 Jan 2024
Thank you for high marks! We hope to see you again!

6/10 Okay

xiaojing

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad front desk
The hotel was fine, but the front desk was terrible. I paid ahead through Hotels APP, but the front desk lady wanted to charge me again, deposit + room charge. I told her that I paid already and she should be able to see that on her side. However she said something really rude. Too bad experience.
Stayed 1 night in Jan 2024
Response from Management on 11 Jan 2024
I apologize for the mistake on our part. We will address the training issues internally.

10/10 Excellent

Carolyn

Stayed 3 nights in Dec 2023
Response from Hotel Manager on 31 Dec 2023
Hello and thank you for taking the time to provide us with your feedback. We truly appreciate when we hear back from our guests. We are so happy to see that you enjoyed your most recent stay with us. Thank you for choosing to stay at our location. We look forward to serving you again soon. Safe Travels and Happy New Year!!!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on 29 Dec 2023
Thank you for your review. We hope to seeyou again!

10/10 Excellent

Lita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Managment on 29 Dec 2023
Thank you for you review!! We hope to see you again soon.

8/10 Good

Arvind, San Jose

Travelled with family
Liked: Cleanliness
Ok for a night stay. Bath fixtures seemed old and weird, no free parking, no free breakfast, but there were nearby places.
Stayed 1 night in Dec 2023
Response from Management on 25 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing your review. We hope to welcome you again soon. Happy Holidays!

10/10 Excellent

James

Stayed 5 nights in Dec 2023
Response from Management on 22 Dec 2023
Thank you for your review. We hope to see you again! Happy Holidays.

8/10 Good

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay but was a little disappointed with the location.
Stayed 1 night in Sep 2023
Response from Management on 22 Dec 2023
Thank you for your review. We hope to see you again! Happy Holidays.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 22 Dec 2023
Thank you for your review. We hope to see you again! Happy Holidays.

10/10 Excellent

Arvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 16 Dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff working front desk and restaurant/bar
Stayed 1 night in Dec 2023
Response from Management on 16 Dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 Excellent

ILDA

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Convenient
Stayed 1 night in Sep 2023
Response from Management on 16 Dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 Excellent

Kathryn, San Clemente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 16 Dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 Excellent

donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and efficient staff at chech in.
Stayed 1 night in Nov 2023
Response from Management on 16 Dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 Excellent

Jim

Stayed 3 nights in Nov 2023
Response from Management on 16 Dec 2023
Thank you for you review! We hope you have a chance to visit us again.

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 11 Nov 2023
Thank you for your review! We hope you can stay with us again soon!

6/10 Okay

Enrique

Liked: Staff & service
Disliked: Cleanliness
Room was ok, hotel
Stayed 2 nights in Nov 2023
Response from Managment on 10 Nov 2023
Thank you for your review!

8/10 Good

Ilana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closet space interestingly small Laundry room should have coins machine New irons should be purchased. Water leaked all over new dress for a wedding, left water stains/ruined dress
Stayed 2 nights in Nov 2023
Response from Management on 10 Nov 2023
Thank you. I have sent you feeback to the appropriate departments.

6/10 Okay

GARY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was quiet, clean and comfortable. However, for longer stays the laundry situation was chaotic and created a negative mindset for longer term customers. I also find the property front desk created concern related to "will my room be cleaned today or not" conflicting information from the front desk varied from "Yes it will" to "No, you had it cleaned yesterday but we now won't clean it for 3 days". Completely contradicts the Expedia website and my impression was no one on the front desk cared what Expedia communicated. I would not stay here again due to these issues unless it was an overnight stay
Stayed 6 nights in Oct 2023
Response from Managment on 3 Nov 2023
Good morning, We spoke a few times during your stay. I apologize for the miscommunication regarding your housekeeping. I hope you found the cleaning we did do up to your standards.

10/10 Excellent

kathleen l

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 2 nights in Oct 2023
Response from Management on 3 Nov 2023
Thank you for kind review. Please come see us again!

4/10 Poor

david

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not worth the money
The room was small and looking over courtyard , asked to change and no go even during the week. Very disappointed in hotel. Area was ok. Had to add a night and that wasnt an easy process either.
Stayed 4 nights in Oct 2023
Response from Management on 29 Oct 2023
Thank you for review. All of rooms are mostly the same square footage except for our 11 Executive rooms which much larger. These are in high demand and sell fast. Extending when booked with Marriott can be done over the phone and is quite simple since it is in house. If you choose to book with Expedia or a 3rd. party, you will need book a new reservation with them. I hope you have a chance to stay with us in the future.

2/10 Terrible

Courtney

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The sink was clogged upon arrival and there is no one here to fix it or any other room available.
Stayed 1 night in Oct 2023
Response from Management on 29 Oct 2023
I apologize for the room condition. I will work with Expedia to send you a discount off their room rate. I hope you have a chance to visit us again soon.

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 26 Oct 2023
Thank you for the kind review!

10/10 Excellent

Ellowene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 24 Oct 2023
Hello and thank you for taking the time to leave us with your feedback. We truly appreciate when we hear back from our guests. We are so happy to see that you enjoyed your most recent stay with us. Thank you for choosing to stay at our location and we look forward to serving you again soon. Safe Travels! :)

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 24 Oct 2023
Hello and thank you for taking the time to leave us with your feedback. We truly appreciate when we hear back from our guests. We are so happy to see that you enjoyed your most recent stay with us. Thank you for choosing to stay at our location and we look forward to serving you again soon. Safe Travels! :)

10/10 Excellent

DIOSDADO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023
Response from Management on 22 Oct 2023
Thank you for your review! We hope to see you again.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent work keep going!
Stayed 1 night in Oct 2023
Response from Management on 22 Oct 2023
Thank you for your review! We hope to see you again.

2/10 Terrible

Breanne

Travelled with partner
Disliked: Amenities
I was not able to access my room that I already pre-paid for. The Marriott at this location did not do all there efforts to make sure there customers are satisfied. I booked my room through a third party, and the third party and Marriott forgot to mention that a “valid” debit card (not chime… not cash app… not Apple Pay) needs to be valid in order to hold a 50 dollar security fee. Might I mention I’m paying 300 for one night already. I’m just so disappointed in the customer service this Marriott did not provide. So now the room I booked three days in advance; already passing my free cancellation time was refused to me.
Stayed 1 night in Oct 2023
Response from Management on 29 Oct 2023
Thank you for you feedback. Yes, Marriott does require a major credit card or bank card. Pre-loadable cards are not compatible with our merchant services. Every hotel will require a security deposit per night on top of you nightly rate. Fees will very per per property.

8/10 Good

Pamela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property came up on my Bring Fido app. Very pet accommodating! Important when one travels with one’s fur babies!
Stayed 1 night in Oct 2023
Response from Management on 22 Oct 2023
Thank you for your review! We hope to see you again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
If you want a good night's sleep, don't stay here!
This is your basic Courtyard, although the lobby is very nice and set up well for lounging. They have a tiny bar and an even tinier marketplace, so bring your own. However, there is a Trader Joes next door, and we grabbed food there and ate it back at the hotel. The biggest problem was the lack of sleep! It's RIGHT on Ventura Blvd, so the road noise is very loud. Be sure to ask for a room towards the back of the hotel (wish I would have known this). Also, the air conditioning makes an awful racket, stopping and starting, and then screeching. We basically didn't sleep at all. There are lots of other options nearby to choose from. Oh, and they charge you $20 to park in their lot...
Stayed 1 night in Oct 2023
Response from Management on 22 Oct 2023
Thank you for your review! We hope you have a better stay next time.