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Reviews of Comfort Inn & Suites near Ontario Airport

2.5 out of 5
Comfort Inn & Suites near Ontario Airport
3333 Shelby St, Ontario, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 508 out of 1010 reviews" "
Rating 8 - Good. 206 out of 1010 reviews" "
Rating 6 - Okay. 103 out of 1010 reviews" "
Rating 4 - Poor. 78 out of 1010 reviews" "
Rating 2 - Terrible. 115 out of 1010 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

GEORGE, AURORA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were nice
Stayed 3 nights in May 2024

4/10 Poor

Alan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Two maintenance issues could not be corrected. We chose not to move to a different room because we already unpacked. In the morning, we discovered that the shampoo and conditioner bottles were empty. Really folks, maintaining a hotel room is not hard. You just need to do it. And if your personnel are not competent, train or replace them.
Stayed 1 night in May 2024
Response from FD on 25 May 2024
Thank you for your review. We would like to apologize for the inconvenience you experienced during your stay. We will share your comments to our team to ensure proper procedures are in place. We appreciate the feedback and we hope to see you again soon. We love having you here!

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that you have a small lil frig in room
Stayed 1 night in Mar 2024
Response from FD on 25 May 2024
Thank you for your review. We are glad that you enjoyed your stay. we look forward in seeing you again on your next visit. We love having you here!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great and serves the customers any way they can
Stayed 2 nights in May 2024
Response from FD on 25 May 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with us and great to know that our service we provided was excellent throughout your stay. We hope to see you again soon. We love having you here!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean spacious and comfortable
Stayed 1 night in May 2024
Response from FOM on 23 May 2024
Thank you for your review. We are glad that you enjoyed your stay with us and great to hear that you had a comfortable experience during you stay. We hope to see you again on your next visit. We love having you here!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay
Stayed 1 night in May 2024
Response from FD on 21 May 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with us. we look forward in seeing you again on your next visit. We love having you here!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from FD on 21 May 2024
Thank you for your review. We are glad that you enjoyed your stay. we look forward in seeing you again on your next visit. We love having you here!

10/10 Excellent

MARY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel, rooms are nice and clean, we used the pool and I liked that is heated! Loved the pool area! Is very convenient and literally right there from the LAX airport! I recommend to pay valet parking like we did because they don’t have a parking space for guest, you have to go to one in the back but you have to pay every time you get in to park for example if you wanna go to the store and come back you have to pay again. Valet is more convenient! Definitely staying here next time!
Stayed 3 nights in May 2024
Response from FD on 17 May 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with us and great to see that our service we provided was excellent throughout your stay. We hope to see you again soon. We love having you here!

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tile is on need of updating
Stayed 1 night in May 2024
Response from FD on 12 May 2024
Thank you for your review. We are glad that you enjoyed your stay with us. We will share your comments to our team to ensure proper procedures are in place. We appreciate the feedback and we hope to see you again soon. We love having you here!

6/10 Okay

Jake

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from FD on 7 May 2024
Thank you for your review. We are glad that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our city. We love having you here!

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to concert venues
Stayed 1 night in May 2024

2/10 Terrible

Whisper

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disgusting. Hair everywhere, dirty floors, walls and baseboards. The refrigerator stopped working. Toilet started leaking from the floor. There were people smoking cigarettes everywhere, it stunk so bad our room smelled. I will never stay there again.
Stayed 2 nights in May 2024
Response from FOM on 3 May 2024
Thank you for your review, we do appreciate the feedback. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Tremell

Liked: Cleanliness, amenities
The staff was professional
Stayed 1 night in Apr 2024
Response from FOM on 1 May 2024
Thank you for your review. We are glad that you enjoyed your stay with us and great to hear that our staff provided you with excellent service throughout your stay. We look forward in seeing you again. We love having you here!

4/10 Poor

caroline

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Looks old inside. Walls worn and sterile looking. Worn looking. Bathroom shower leaked on floor. Had to clean this up daily. Stay for a week but told it was not standard to have room cleaned and this would need to be requested. If customer staying for that long, it should be a given the room would be cleaned.
Stayed 4 nights in Apr 2024
Response from FOM on 27 Apr 2024
Thank you for your review. We would like to apologize for the inconvenience you experienced during your stay; especially, for not having any housekeeping service throughout your stay. We will share your comments to our team to ensure proper procedures are in place. We appreciate the feedback and we hope to see you again soon. We love having you here!

8/10 Good

Ginger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean rooms and surroundings. Need transportation to get to restaurants. Breakfast was nice.
Stayed 1 night in Apr 2024
Response from FOM on 26 Apr 2024
Thank you for your review, we do appreciate the feedback. We are glad to hear that enjoyed your stay with us and great to hear that our service and accommodations you experienced were excellent throughout your stay. We hope to see you again soon. We love having you here!

2/10 Terrible

Felipe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner in the room did not work Nor did the light switch for the lights. Also the tank lid for the toilet was not the right size as you can see the inside of the tank
Stayed 1 night in Apr 2024
Response from FOM on 24 Apr 2024
Thank you for your review, we do appreciate the feedback. We would like to apologize for the inconvenience you experienced during your stay with us; especially, with the condition of the room. We will share your comments to our maintenance team to ensure proper inspection. We hope the next time you visit us, this incident does not occur again. We love having you here!

10/10 Excellent

Sandy, Huntington Park

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Apr 2024
Response from FD on 21 Apr 2024
Thank you for your review, we do appreciate your feedback. We are glad to hear that enjoyed your stay with us. We hope to see you again on your next visit. We love having you here!

10/10 Excellent

RANDY

Liked: Property conditions & facilities
Alway stay here
Stayed 2 nights in Apr 2024
Response from FD on 19 Apr 2024
Thank you for your review, we do appreciate your feedback. We are glad to hear that enjoyed your stay with us. We hope to see you again on your next visit. We love having you here!

10/10 Excellent

desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Room size, quietness, staff quickness.
Stayed 1 night in Apr 2024
Response from FOM on 19 Apr 2024
Thank you for your review, we do appreciate your feedback. We are glad to hear that enjoyed your stay with us and great to hear that our accommodations and our staff were excellent. We hope to see you again on your next visit. We love having you here!

2/10 Terrible

Suzette

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommend this inn. The restroom is dim no exhaust fan it has but not working. When we check in there’s alot of excuses the room is not ready yet. It needs to be approve by the supervisor first, so forth and so on..to much alibi. The front desk is not accommodating.
Stayed 1 night in Apr 2024
Response from FD on 14 Apr 2024
Thank you for your review, your feedback is very important to us. We would like to apologize for the inconvenience you experienced during your stay; especially with your room not being ready upon arrival. We have shared your comments with our team to better handle these types of situations differently in the future. We hope the next time you stay with us, this incident does not occur again. We love having you here!

10/10 Excellent

SHADI

Stayed 1 night in Apr 2024
Response from FOM on 3 May 2024
Thank you for your review. We are glad that you enjoyed your stay with us and we look forward in welcoming you back on your next visit. We love having you here!

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely appreciate how clean everything was. It was a very comfortable stay.
Stayed 1 night in Apr 2024
Response from FD on 12 Apr 2024
Thank you for your review. We are glad to know you had a comfortable stay with. We look forward in seeing again on your next visit. We love having you here!

8/10 Good

David

Travelled with family
Liked: Staff & service, amenities
Good location close to airport. Bed was great and slept well. Could use a renovation, especially the bathroom.
Stayed 3 nights in Apr 2024
Response from FD on 9 Apr 2024
Thank you for your review. We are glad that you enjoyed your stay with us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We look forward in seeing you again on your next visit. We love having you here!

8/10 Good

Ereca

Stayed 1 night in Mar 2024
Response from FD on 22 Apr 2024
Thank you for your review, we do appreciate your feedback. We are glad to hear that enjoyed your stay with us. We hope to see you again on your next visit. We love having you here!

6/10 Okay

Jacqueline

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Place could have been more cleaner definitely more updates are needed but overall not to bad it’s a good stay for a quick weekend
Stayed 3 nights in Mar 2024
Response from FD on 31 Mar 2024
Thank you for your review, your feedback is very important to us. We would like to apologize for the inconvenience you experienced during your stay; especially with the condition of the room. We have shared your comments with our team to better handle these types of situations differently in the future. We hope the next time you stay with us, this incident does not occur again. We love having you here!

10/10 Excellent

Attila

Business traveller
Friendly staff Clean room All around great place
Stayed 1 night in Mar 2024
Response from FD on 30 Mar 2024
Thank you for your review; we do appreciate the feedback. We are glad that you enjoyed your stay with us. We hope to see you again soon. We love having you here!

8/10 Good

Jose Adan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like everything
Stayed 4 nights in Mar 2024
Response from FOM on 28 Mar 2024
Thank you for your review; we do appreciate the feedback. We are glad that you enjoyed your stay with us and great to hear that the service you received was excellent. We hope to see you again soon. We love having you here!

4/10 Poor

KURT

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was not very nice. I had a hole in my closet door looked like someone punched it. my room would flood from the shower so I would have to build a towel damn to prevent it. bed was okay.
Stayed 2 nights in Mar 2024
Response from FOM on 22 Mar 2024
Thank you for your review, your feedback is very important to us. We would like to apologize for the inconvenience you experienced during your stay; especially, the hole on the closet door and the overflooding. We will share your comments to our maintenance team to ensure proper preventative maintenance is in place to ensure all mentioned items are being inspected prior to arrival. We hope the next time you stay with us, this incident does not occur again. We love having you here!

2/10 Terrible

Zelda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean, wifi didn't work.
Stayed 1 night in Mar 2024
Response from FD on 19 Mar 2024
Thank you for your review. We apologize to hear you had issues with our Wifi service during your stay, We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. we look forward in seeing you again on your next visit.

10/10 Excellent

HEC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quite, safe and peaceful
Stayed 2 nights in Mar 2024
Response from FD on 18 Mar 2024
Thank you for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our say everything was clean. It was very quiet, and we would come here again.
Stayed 2 nights in Mar 2024
Response from FD on 18 Mar 2024
Thank you Shani, for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms extended stay
Stayed 2 nights in Mar 2024
Response from FD on 14 Mar 2024
Thank you for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 Excellent

RANDY

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I come in town about every five or six weeks love staying there close to where my business is and just convenient always clean wonderful beds
Stayed 2 nights in Mar 2024
Response from FOM on 7 Mar 2024
Thank you for your review; we do appreciate the feedback. We are glad that you enjoyed your stay with us and great to see you again; we do value your continuous loyalty with us. We look forward in seeing you again soon. We love having you here!

6/10 Okay

BILLIE, Kapolei

Stayed 1 night in Feb 2024
Response from FD on 23 Mar 2024
Thank you for your review, we are glad to hear you enjoyed your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

2/10 Terrible

Cristina

Travelled with family
Disliked: Staff & service, property conditions & facilities
Front desk was rude, I didn’t realize check in was at 3pm, when I went to check in at around 1:30pm the young woman at the front desk said she didn’t know what time a room like mine would become available with no additional information I asked - ok, but there will be one close to bed time?? She said check in is at 3pm, I thanked her and left. Thats all she should have said from the beginning.
Stayed 1 night in Feb 2024
Response from FD on 2 Mar 2024
Thank you Cristina, for your review and feedback.Allow me to apologize on behalf of our hotel for failing to accommodate your early check in. Please know we value your time and effort, and that we'll do our best to ensure a smooth check in process on your next visit with us. Thank you for your review we hope to see you soon!

6/10 Okay

Chelsea

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed two nights in two rooms. One room the toilet bowl was leaking a consistent drip and the other room the toilet wouldn't flush. Pool was not heated but the hot tub was hot.
Stayed 2 nights in Feb 2024
Response from FD on 27 Feb 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit. We have shared your comments with our maintenance team to better handle these types of situations differently in the future. We hope to see you back soon!

10/10 Excellent

Florence

Stayed 4 nights in Feb 2024
Response from FD on 22 Mar 2024
Thank you for your review. We hope that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

10/10 Excellent

Bernice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from FD on 26 Feb 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with and we look forward in seeing you again on your next visit. We love having you here!

8/10 Good

Tailynn, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Large rooms that would be amazing with some updating. We were able to spread out and not be on top of each other. Room could use remodeling especially the couch in the livingroom, it was a disgrace! For the price it served it's purpose. Parking late night was not ideal. Not enough parking spaces for the amount of rooms and you are told to "just park in the yellow" right in fromt of the lobby doors. If we don't want to wake up early to move the vehicle then what happens? They would be knocking on our door so we waited around for 15 minutes as someone left and took that space. The area is nice and quiet. We would stay again for a short trip with the kids.
Stayed 3 nights in Feb 2024
Response from FD on 24 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Near Ontario Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. we look forward in seeing you again on your next visit. We love having you here!

4/10 Poor

Eduardo

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Not clean and halls had a mad odor .
Stayed 3 nights in Feb 2024
Response from FD on 24 Feb 2024
Thank you Eduardo, for your review and feedback. We are sorry to hear we failed to meet your expectations. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We hope to see you soon!

10/10 Excellent

Ilene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of tucked away from the traffic very quiet
Stayed 4 nights in Feb 2024
Response from FOM on 22 Feb 2024
Thank you for your review. We are glad to hear that you enjoyed your stay with and we look forward in seeing you again on your next visit. We love having you here!

6/10 Okay

Darcy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was in disrepair. Shower head broke off mid shower. Messy, gross, loud. The peephole was permanently obscured.
Stayed 1 night in Feb 2024
Response from FD on 19 Feb 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit. I have shared your feedback with maintenance to better handle these types of situations differently in the future. We hope to see you back soon!

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on 18 Feb 2024
Thank you Sylvia, for your review. We are glad to know that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

6/10 Okay

Rebecca

Stayed 4 nights in Feb 2024
Response from FD on 18 Feb 2024
Thank you for your review. We hope that you enjoyed your stay with us and we look forward in seeing you again soon. We love having you here!

6/10 Okay

yuritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from FD on 18 Feb 2024
Thank you for your review. We hope that you enjoyed your stay with us and we look forward in seeing you again soon. We love having you here!

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much! My boyfriend and I really enjoyed our stay.
Stayed 1 night in Feb 2024
Response from FOM on 16 Feb 2024
Thank you for your review, we do appreciate the feedback. We are glad that you and you your boyfriend enjoyed your stay with us and great to hear that we provide you with excellent service. We hope to see you again soon. We love having you here!

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Stay again
There was a little confusion on check in. The person who worked with us was new and not sure what to do. She was absolutely willing and very pleasant. She got us into a room. All the staff I interacted with were polite and pleasant. Will absolutely stay here again.
Stayed 2 nights in Feb 2024
Response from FD on 13 Feb 2024
Thank you Elizabeth for your review, We are glad that you enjoyed your stay with us and great to hear that we provided with excellent service. It was a pleasure having your here we hope to see you again soon!

10/10 Excellent

yuself

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean.
Stayed 2 nights in Feb 2024
Response from FD on 13 Feb 2024
Thank you for your review. We are glad to know that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here

10/10 Excellent

Elizabeth

Stayed 4 nights in Feb 2024
Response from FOM on 15 Feb 2024
Thank you for your review. We hope that you enjoyed your stay with us and we look forward in seeing you again soon. We love having you here!