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Reviews of citizenM Los Angeles Downtown

4 out of 5
citizenM Los Angeles Downtown
361 South Spring Street, Los Angeles, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1393 out of 1908 reviews" "
Rating 8 - Good. 324 out of 1908 reviews" "
Rating 6 - Okay. 104 out of 1908 reviews" "
Rating 4 - Poor. 35 out of 1908 reviews" "
Rating 2 - Terrible. 52 out of 1908 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first stay in LA and they made it super easy and helped me with any questions. Check in and check out was super simple too! I definitely recommend them 😌
Stayed 3 nights in May 2024

10/10 Excellent

Guillermo M

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in May 2024

4/10 Poor

Mina

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is very modern with a nice atmosphere and in the middle of everything My only and main problem was the bed! Its like sleeping on concrete!!! I stayed for 5 nights and I literally got NO SLEEP
Stayed 5 nights in May 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely love staying here the staff is great and just overall the ambiance is amazing !
Stayed 1 night in May 2024

4/10 Poor

Maximilian

Business traveller
Liked: Staff & service
Disliked: Amenities
Very weird hotel, unnecessarily complicated rooms, room was dirty, every pillow was insanely thick and uncomfortable. Glitchy check in. Very friendly staff but this is a bad hotel
Stayed 2 nights in May 2024

8/10 Good

Terry

Nice and clean with friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

NYL DOREIGN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tanyelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, cute rooms. Friendly and helpful staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Lyasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in May 2024

10/10 Excellent

ANNA, chio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room and the view of the city. The surrounding areas are not the safest but it’s expected since it’s Downtown LA. We continue to stay at this hotel whenever we’re in DTLA.
Stayed 1 night in May 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Nazsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, very clean and friendly staff
Stayed 11 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for 2 days and staff were so helpful. Parked my car next door and felt completely safe. Will definitely stay again!
Stayed 2 nights in May 2024

10/10 Excellent

Raymon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Tyler M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in May 2024

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was great staff was wonderful I called told my kids we need to come here.. It's the food items drinks outrageous price
Stayed 1 night in May 2024
Response from Amanda Cruz - Hotel Manager on 21 May 2024
Hello Daphne Thank you very much for your review. We appreciate the honesty and hope you had a fantastic time in LA. Wishing you all the best

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the books in the room
Stayed 4 nights in May 2024

10/10 Excellent

Fatima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and cozy hotel in DTLA.
Stayed 4 nights in May 2024
Response from Amanda Cruz - Hotel Manager on 21 May 2024
Hello Fatima Thank you for this review! We hope you had a fantastic time in LA. Wishing you all the best,

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for solo travellers and travelling professionals. The rooms are as they look in the photos; small but have everything you need. Everything in my room was clean and tidy. Would not recommend for couples or travelling with a friend unless you're super comfortable with each other. Bed's huge but the room's small and the washroom's not an enclosed room as you can see in pics! Unique features: smart TV with cable, colour lights in the room, ipad to control everything. Lobby/first floor was also made for working professionals with lots of desks and working spaces.
Stayed 2 nights in May 2024
Response from Amanda Cruz - Hotel Manager on 21 May 2024
Hello Dianne Thank you for your review!We are so happy to hear you loved your stay and enjoyed your time in LA. Wishing you all the best,

10/10 Excellent

Samira

Cleaning was great
Stayed 4 nights in May 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Sonia

Liked: Staff & service, property conditions & facilities
The rooms appeared to be state size rooms like ships have
Stayed 1 night in May 2024
Response from Amanda Cruz Hotel Manager on 20 May 2024
Hello Sonia We absolutely understand that the size of the rooms are not for everyone but we do our best to make them as functional as possible. We hope you had a great stay in LA! All the best

6/10 Okay

Sonia

Liked: Staff & service, amenities
Very clean and cozy. I had an unfortunate power outage incident with my stay at citizen M and I was offered a free breakfast for compensation, not good!
Stayed 1 night in May 2024
Response from Amanda Cruz Hotel Manager on 20 May 2024
Hello Sonia Thank you very much for this valuable feedback. We want to sincerely apologize for the inconveinance caused. We do our best to prevent things like this from happening but this could not be avoided unfortunately. We appreciate your understanding during the downtime. We hope you still had a great time in LA and visit again soon. All the best,

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exceptionally clean, including the room and lobby areas. Staff was super-helpful and kind. I'll be staying here the next time I'm needing to stay in downtown LA.
Stayed 1 night in May 2024
Response from Amanda Cruz - Hotel Manager on 21 May 2024
Hello Enrich Thank you for your review! We are so glad you had a great experience while here with us. Wishing you all the best

10/10 Excellent

Andrew, Carlsbad

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Better than I had expectations going in. Clean, comfortable, bar. Would stay again for short stay.
Stayed 1 night in May 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to explore DTLA
Stayed 2 nights in May 2024
Response from Amanda Cruz - Hotel Manager on 21 May 2024
Hello Kelly Thank you for your review!We are happy to hear you enjoyed your stay. Wishing you all the best,

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A different experience. I loved it .
Stayed 2 nights in Feb 2024

10/10 Excellent

Siavash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second stay and definitely will be back.
Stayed 3 nights in May 2024

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2024

10/10 Excellent

sarai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Darius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything
Stayed 1 night in May 2024

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
FAMILIES BEWARE! There is a statue that greets you that says PORN and a graphic neon sign taking up a large portion of the wall in the lobby. Apparently, this place is known for extensive free porn. Glad I wasn’t traveling with my children.
Stayed 2 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Cool art
Stayed 1 night in May 2024

8/10 Good

Homa

Liked: Cleanliness, property conditions & facilities
Very good hotel To stay and browse the LA Downtown and surroundings . 🤗
Stayed 7 nights in May 2024

10/10 Excellent

Leolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool hotel. Neighborhood kind of sucks and the rooms are really small
Stayed 1 night in May 2024

10/10 Excellent

Timothy

Stayed 1 night in May 2024

10/10 Excellent

Svjetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and amenities were fantastic! Area was ok but did feel unsafe at times as a tourist.
Stayed 2 nights in May 2024

10/10 Excellent

gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! It was easy to check in, perfect room and amenities and great staff. Breakfast was delicious and the bar was a welcome treat. Great weekend stay!! Thank You CitizenM Downtown LA
Stayed 2 nights in May 2024

10/10 Excellent

Concepcion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property always stay here when traveling to the city of Angeles
Stayed 7 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Mar 2024

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was amazing! Awesome culture in the hotel
Stayed 5 nights in Apr 2024

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high tech!!! Food was good! Friendly staff!
Stayed 3 nights in Jan 2024

10/10 Excellent

Naya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

giannina

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. I love this place.
Stayed 3 nights in May 2024