Presidential Loft, 1 Queen Bed | Frette Italian sheets, premium bedding, down duvets, in-room safe

Reviews of Century Park Hotel

2.5 out of 5
Century Park Hotel
10330 W Olympic Blvd, Los Angeles, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 424 out of 1006 reviews" "
Rating 8 - Good. 297 out of 1006 reviews" "
Rating 6 - Okay. 144 out of 1006 reviews" "
Rating 4 - Poor. 71 out of 1006 reviews" "
Rating 2 - Terrible. 70 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location are convenient
Stayed 2 nights in May 2024
Response from Guest Relation Management on 21 May 2024
Hi Antonio,We're thrilled to hear that you found our price and location convenient for your needs. Providing value and accessibility to our guests is a top priority for us, and we're glad that we met your expectations in this regard. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 Good

Gabriela Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was whimsical and convenient with the microwave and mini fridge. The room was definitely not the cleanest. We had better customer service from the valet gentlemen than the front desk people. It would have been perfect had the listing been more clear when booked because it said “sleeps 4” and it turned out to just be a queen bed and a sectional sofa for 2 people. An extra twin mattress was an extra cost per night. Essentially the options given to us were to either pay for two extra twin mattresses or pay an exorbitant amount of money for a room with a pull-out couch instead. When requesting supplies at night, we were received with attitude because we forgot to ask for toilet paper and they said “make sure you know everything you need so we don’t have to do any more trips.” The best part of the stay was the layout of the room and location close to everything, but they need to work on their customer service from the part of the front desk team.
Stayed 5 nights in May 2024
Response from Manager on 13 May 2024
Hello Gabriela Michelle, We appreciate your detailed feedback on both the positive aspects and opportunities for improvement during your stay. It's great to hear you enjoyed the convenient amenities in the room and the location. We will share your comments with our team to enhance our customer service. Thank you for choosing our hotel and we hope to welcome you back in the future.

6/10 Okay

Greg

The street traffic noise was horrible. There are no nearby restaurants.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Greg, We regret to hear about your experience with the street noise. Our location may not be ideal for all guests, but we strive to offer a peaceful environment. We recommend reaching out to management directly for any further assistance or feedback.

8/10 Good

Galit

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception looked small and motel like but rooms were nice. I got a 2 story loft that was spacious and clean. Bed was small but cozy. Pillows were not greats staff was very helpful and stored our bags all day. Parking and Ubers are easy in this location
Stayed 1 night in May 2024
Response from Guest Relation Management on 9 May 2024
Hi Galit,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed the spacious and clean two-story loft room during your visit. We appreciate your comments regarding the reception area and the helpfulness of our staff in storing your bags. Ensuring convenience and assistance to our guests is important to us. Your concern is valuable, and we will take it into consideration as we strive to improve our accommodations for our guests. We value your patronage and hope to have the opportunity to welcome you back for another pleasant stay

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Serve food
Stayed 2 nights in May 2024
Response from Guest Relation Management on 7 May 2024
Hi Michael,Thank you for your feedback regarding the food service during your stay with us. We're delighted to hear that you enjoyed the meals provided at our hotel! Our goal is to offer delicious and satisfying dining options to our guests, and we're pleased that you found our food service to your liking. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Norit Dvir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was truly fantastic. Everyone was wonderful. Daniel was incredible minus his football team.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 3 May 2024
Hi Norit,We're thrilled to hear that you had such a positive experience with our staff during your stay! Providing excellent service and a welcoming atmosphere for our guests is a top priority for us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic visit in the future!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the road noise from olympic avenue is loud even n the back rooms - there should be a source of white noise in the rooms
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 2 May 2024
Hi Mary,Thank you for sharing your feedback about the road noise from Olympic Avenue. Your suggestion for providing a source of white noise in the rooms is appreciated. We will take this into consideration as we continually strive to enhance the comfort of our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future.

10/10 Excellent

Rohit

Stayed 1 night in Apr 2024
Response from Guest Relation Management on 21 May 2024
Hi Rohit,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 30 Apr 2024
Hi Ashley,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

10/10 Excellent

BLAIR

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We so enjoyed our stay but have a warning to the manager. The lounge couches and chairs on the outside patio to the lobby are very dangerous. The legs angle and protrude out and create a tripping hazzard. I almost fell and the next morning I saw another woman trip on them also. Luckily she caught herself also. But this is an accident waiting to happen.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello BLAIR,We appreciate your feedback regarding the lounge patio furniture, and we will share your concerns with the appropriate team. The safety of our guests is a top priority, and we will ensure that your comments are taken seriously to prevent any potential incidents in the future.

10/10 Excellent

Jason

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Jason,We appreciate your feedback and will share your thoughts with our team for future improvements. Thank you for staying with us.

10/10 Excellent

Ufuk, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Every accountant, so friendly, helpful, and reasonable person.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 18 Apr 2024
Hi Ufuk,Thank you for your kind words about our staff! We strive to provide exceptional service and a friendly atmosphere for all our guests. It's wonderful to hear that our team members were helpful and accommodating during your stay. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Don, Kaneohe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 18 Apr 2024
Hi Don,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Thoby

Travelled with family
Liked: Cleanliness, staff & service
The room was nicely set up with very comfortable beds, but lots of street noise on the third floor. $30 parking fee. Lobby is tired and the computers were down when we arrived so we had to wait there 15 minutes until the computers got back up.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Thoby, We appreciate your feedback on the comfortable beds and room setup. We regret any inconvenience caused by the street noise and lobby situation. Your comments are valuable and have been noted for our continuous improvement efforts.

8/10 Good

patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient and property is clean
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello patrick,We are delighted to hear that you found our location convenient and the property clean. Your feedback is greatly appreciated as we strive to provide a positive guest experience. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Maxwell, Santa Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly good for a budget hotel. Walking distance Century City mall with lots of really good dining options. My rental car battery died overnight and the attendant went the extra mile to give me a jump and get me on my way at 5AM in the morning.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 11 Apr 2024
Hi Maxwell,Thank you for your wonderful feedback about your recent stay with us. We're thrilled to hear that you had a surprisingly good experience at our budget hotel and that our location near Century City mall was convenient for you. We're especially pleased to hear about the exceptional service provided by our attendant when your rental car battery died. Going the extra mile to assist our guests is a top priority for us, and we're glad that we could help you get on your way promptly, even at 5AM. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

4/10 Poor

Timur

Stayed 4 nights in Apr 2024
Response from Guest Relation Management on 30 Apr 2024
Hi Timur,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Serge

Stayed 1 night in Apr 2024
Response from Guest Relation Management on 26 Apr 2024
Hi Serge,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 Good

Petr, Wolverhampton

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, friendly price hotel to stay for few nights.
Stayed 1 night in Jan 2024
Response from Manager on 9 Apr 2024
Hello Petr,We're glad you found our hotel to be a friendly and affordable option for your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Should you have any further comments or suggestions, please feel free to reach out to us directly.

2/10 Terrible

Mike

This isn’t Europe, the size of the room is too small, the shower didn’t even have hot water, and shower, what is that. The window is nailed shut
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Mike, We appreciate your feedback. Each room size is designed to maximize space efficiency. We constantly monitor water temperatures to ensure a comfortable shower experience. Our windows are secure for guest safety. We encourage you to reach out to management for further assistance.

10/10 Excellent

Naya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very efficient for whatever we needed!
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on 1 Apr 2024
Hi Naya,Thank you for sharing your positive feedback with us! We're thrilled to hear that our front desk team provided you with efficient service and assistance during your stay. Ensuring prompt and helpful service for our guests is a top priority, and we're delighted that we met your expectations in this regard. We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 29 Mar 2024
Hi Adriana,We're thrilled to hear that you had an excellent stay with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente en todos los aspectos ‘
Response from Guest Relation Management on 29 Mar 2024
Hi Adriana,Thank you very much for your kind words! We're thrilled to hear that you had an excellent experience in all aspects of your stay with us. Providing top-notch service and ensuring our guests' satisfaction is always our goal, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Mark, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and valet parking were all great.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 28 Mar 2024
Hi Mark,Thank you for your feedback! We're delighted to hear that you had a positive experience with our front desk and valet parking services during your stay. Providing exceptional service is our priority, and we're glad that our team members made your stay enjoyable. Your kind words will be shared with them as recognition of their efforts to ensure our guests have a pleasant experience. Thank you for choosing to stay with us. We look forward to welcoming you back for another great stay in the future.

4/10 Poor

MARLAINA

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Hello The overall stay was good. I wasn't to happy about the facility not having free parking so I had no choice but to pay the $33.00 valet fee.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 27 Mar 2024
Hi Marlaina,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that your overall stay was good, although we understand your disappointment regarding the parking situation. We appreciate your feedback, and we'll take it into consideration as we continue to evaluate our services and amenities. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Jeffrey

Liked: Cleanliness
Excellent value!
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi Jeffrey,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be an excellent value. Providing exceptional value for our guests is one of our top priorities, and we're delighted that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Greg

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was neat and quiet.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi Greg,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be neat and quiet during your stay. Ensuring a clean and peaceful environment for our guests is one of our top priorities, and we're glad that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safely hotel, staff is very friendly.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi Jose,Thank you for sharing your feedback with us! We are thrilled to hear that you found our hotel to be quiet, safe, and that our staff provided friendly service throughout your stay. Creating a welcoming and comfortable environment for our guests is our top priority, and we're delighted that we succeeded in providing you with a positive experience. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Okay

Shelby

Stayed 3 nights in Mar 2024
Response from Manager on 15 Apr 2024
Hello Shelby, We value your stay with us. Should you have any feedback to share, please reach out to our team so we can address any concerns.

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was very old and our first room smelled bad. The lady was very nice and moved us to one that we liked. Once there the couch that was supposed to be a sofa bed was not. They brought us a roll out bed and mentioned they might have to charge for the 4th. I stated how I booked a room that sleeps 4 and it’s not my fault the room didn’t have a proper sofa bed, the manager approved for me to get the second roll out bed for free. The staff was nice other than that i didn’t like the hotel at all. The pictures makes it look nice but once there it’s old and even bathroom tile was coming apart.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi Jessica,We appreciate your kind words about our staff and are glad to hear that they were able to assist you promptly and courteously. However, we understand that the issues you experienced, such as the room smelling bad, the lack of a proper sofa bed, and the condition of the bathroom tiles, were disappointing. Please know that we take your comments seriously, and we will address these issues with our team to ensure that they are resolved promptly. Your feedback helps us to identify areas for improvement, and we are committed to making the necessary changes to enhance the guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

tissa

Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Hello tissa,We're delighted you enjoyed your stay with us! Should you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience at our hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Good service
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello David,We're pleased to hear you enjoyed your stay and appreciated our service. Your feedback is truly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

8/10 Good

GINA, STUDIO CITY

Liked: Cleanliness, staff & service, property conditions & facilities
I thought my room with the loft bed was really cool! I wish the lightswitches had been labeled and all worked. It was really difficult to figure out which ones to use. Everything was clean and comfortable though and check in was easy. The parking price is outrageous but typical for the area.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello GINA,Thank you for appreciating the uniqueness of your loft bed room. We appreciate your feedback about the light switches and will share this with the team for improvement. We are glad you found everything clean and comfortable during your stay. We understand your concerns about parking prices, which are in line with the surrounding area's rates.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Kenneth,We are thrilled to hear that you enjoyed your stay with us! Please do not hesitate to contact us if there is anything we can assist you with in the future.

2/10 Terrible

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and location
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello chris,We are pleased to hear that you enjoyed our room and convenient location! We appreciate your feedback and hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 15 Mar 2024
Hi Marek,We're thrilled to hear that you had a perfect stay with us! Providing an exceptional experience for our guests is what we strive for, and we're delighted that we could meet your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
This was a clean, spacious room with a very comfortable bed, which is what I deem most important in a hotel room. It is a no frills lower cost option compared to most of the hotels. Decor is upbeat and modern. I was hoping to soak in the tub, but there was no stopper, so I showered instead.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 14 Mar 2024
Hi David,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our room clean, spacious, and comfortable. Providing a comfortable and inviting environment for our guests is our top priority, and we're glad that we met your expectations in this regard. Your feedback regarding the tub is noted, and we will address this issue promptly to ensure that all necessary amenities are provided for our guests' comfort. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Lura

Stayed 1 night in Mar 2024
Response from Guest Relation Management on 28 Mar 2024
Hi Lura,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chris from the Front Desk on 7 Mar 2024
Thank you for staying with us. We look forward to your next visit.

10/10 Excellent

Lura

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. No nearby restaurants within walking distance but a Ralph’s across the street where I pick up dinner.
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on 7 Mar 2024
Hi Lura,We're pleased to hear that you found our property very nice! While we don't have nearby restaurants within walking distance, we're glad to know that you found a convenient option at Ralph's across the street for picking up dinner. We appreciate your positive comments and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Victor

Stayed 1 night in Feb 2024
Response from Manager on 24 Mar 2024
Hello Victor,We're delighted to hear that you had an outstanding experience with us! We look forward to welcoming you back on your next visit.

10/10 Excellent

Dallas C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, they have covered SECURE parking with a guard ! There is a Ralph’s grocery store across the street and a microwave in they room, that helps to save money of food.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 29 Feb 2024
Hi Dallas,We're thrilled to hear that you enjoyed the location and amenities during your stay with us! Providing secure parking and convenient amenities like a nearby grocery store and in-room microwave are just some of the ways we strive to make our guests' stays as comfortable and convenient as possible. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on 29 Feb 2024
Hi Katie,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

6/10 Okay

Tessa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is a little run down but the people were very friendly and the room was a decent size. It did the trick but wasn't fancy by any means. Note that parking is $30 which wasn't disclosed when I made the reservation.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 28 Feb 2024
Hi Tessa,Thank you for sharing your feedback with us. We're glad to hear that you found our staff very friendly and that the room size met your needs. We understand the importance of transparency in pricing, and we'll review our reservation process to ensure that all fees are clearly disclosed upfront to prevent any surprises for our guests. Regarding the condition of the property, we'll take your feedback into consideration and explore ways to address any areas that may need improvement to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing time at the Century Park Hotel. I highly recommend it!
Stayed 1 night in Feb 2024
Response from Manager on 25 Feb 2024
Hello Angie,We are delighted to hear that you had an amazing time at Century Park Hotel! Thank you for recommending us and we look forward to welcoming you back in the future.

6/10 Okay

Katayoun

Business traveller
Liked: Cleanliness, staff & service, amenities
The street noise is a lot
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Katayoun,We apologize for any inconvenience the street noise caused during your stay. Guest feedback is valuable for us to improve our services. We recommend contacting our management directly to discuss your experience in more detail.

6/10 Okay

Sara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
The hotel was cool and clean. Pillows were super sized (too big for me) and the electricity went out sometime in the night. The front desk didn’t even acknowledge the pain that it was getting ready with no light. I get the power outage wasn’t their fault…but a “I’m so sorry” would have been nice.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 21 Feb 2024
Hi Sara,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the hotel cool and clean. We understand the importance of providing excellent service, even in challenging situations like power outages. I will address this matter with our team to ensure that proper communication and empathy are extended to our guests during such incidents in the future. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 21 Feb 2024
Hi Alberto,'We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on 19 Feb 2024
Hi Susan,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

8/10 Good

Warren

Stayed 2 nights in Feb 2024
Response from Guest Relation Management on 21 Mar 2024
Hi Warren,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.