All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Reginia: sorry we disappointed you. If you have the chance we would love to hear how we could have made things better for you. Regards,Rick Jones
10/10 Excellent
Jose
15 May 2024
I liked the cleanest it was
Jose
Stayed 1 night in May 2024
Response from r on 21 May 2024
Thank you Jose. I will share your comments with our housekeeping team. Regards,Rick Jones
Great place to stay at LA. It is very hard to find such a place with this decent price and location. Parking is not free but it is directly in the hotel basement and seems like a pretty safe place. The breakfast is very good and rooms are clean and neat. Great location, great price, and great stay experience.
Yida
Stayed 2 nights in May 2024
Response from r on 21 May 2024
Hello Yida: Thank you for your detailed review and great score. Regards,Rick Jones
While the location of this "property" was conveniently located for my purposes, it wasn't the best hotel I've ever stayed at.
In Chinatown with nothing really around it.
Shower was very small and water pressure was non-existent.
Breakfast choices were limited with the pancake making machine out of order.
Front desk staff was extremely helpful in accommodating my requests.
Sandra
Stayed 1 night in May 2024
Response from r on 21 May 2024
Thank you Sandra for the great review. I will share your comments with our staff. They all take great pride in providing excellent customer care. Regards,Rick Jones
Thank you Pam. Glad you enjoyed your time with us. Regards and safe travels,Rick Jones
4/10 Poor
teena
7 May 2024
Disliked: Cleanliness, staff & service
teena
Stayed 1 night in May 2024
Response from r on 21 May 2024
Hello Teena: Sorry to disappoint your time with us. If you get the chance we would love to hear how we can do better job to make the next guests stay more comfortable.Regards,Rick Jones
10/10 Excellent
Miyuki
7 May 2024
Miyuki
Stayed 1 night in May 2024
Response from r on 27 May 2024
Hello Miyuki: Thank you for choosing to stay with us. We appreciate your business. Regards,Rick Jones
10/10 Excellent
Shylaine
Business traveller
5 May 2024
Liked: Cleanliness, staff & service, amenities
Ok
Shylaine
Stayed 1 night in May 2024
Response from r on 21 May 2024
Hello Shylaine: Thank you for the great score. Regards,Rick Jones
The two guys at the front counter were great! The manager was very friendly also!
Sally
Stayed 1 night in May 2024
Response from r on 21 May 2024
Hello Sally: So glad our staff performed at the moment of truth. I know the two guys you are speaking of. Did you like their Godzilla uniforms? lol...Best regards and safe travels,Rick Jones
10/10 Excellent
Alberto
3 May 2024
Liked: Cleanliness
Alberto
Stayed 1 night in Apr 2024
Response from r on 21 May 2024
Thank you Alberto for the great score. Regards,Rick Jones
10/10 Excellent
Kristin
30 Apr 2024
Liked: Cleanliness, amenities
Very good . Nice . Clean . Good service
Kristin
Stayed 1 night in Apr 2024
Response from r on 30 Apr 2024
Hello Kristin: Thank you for the great score and comments. We appreciate your business. Regards and safe travels,Rick Jones
Staff was great, from arrival to the night clerk and check out! The room was clean and beds were super comfy! Had a great experience, seems like the renovation are ongoing which means I’ll be staying here again whenever I have another concert near by.
Darlene
Stayed 1 night in Apr 2024
Response from r on 30 Apr 2024
Hello Darlene: Thank you for your kind words. Glad you enjoyed your time with us. We look forward to serving your lodging needs again. Regards,Rick Jones
Sorry Sajithkumar you had this experience with our housekeeping team. Many of them English is their 2nd language. So they tend to be shy about speaking with the guest. So this might seem standoffish. I hope you understand. Regards,Rick Jones
8/10 Good
DEEPAK
20 Apr 2024
Liked: Cleanliness, staff & service
DEEPAK
Stayed 1 night in Apr 2024
Response from r on 22 Apr 2024
Thank you Deepak for the great score. We appreciate your business. Best,Rick Jones
6/10 Okay
Sajithkumar, College Park
20 Apr 2024
Liked: Cleanliness
Sajithkumar
Stayed 1 night in Apr 2024
Response from r on 22 Apr 2024
Thank you for choosing to stay with us.
6/10 Okay
emanuel
15 Apr 2024
emanuel
Stayed 2 nights in Apr 2024
Response from r on 19 Apr 2024
Hello Emanuel: Sorr we disappointed you. If you have time perhaps you can send us a note on how we can improve our product and services.?Best,Rick Jones
Thank you Steven: Glad you enjoyed your time with us. We appreciate your business. Best,Rick Jones
6/10 Okay
James
Travelled with family, Business traveller
21 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Lady behind counter rude accused us trying to stealing peanuts never will come back
James
Stayed 1 night in Mar 2024
Response from r on 23 Mar 2024
Hello James: Unfortunately for you the entire incident was recorded on our video cameras. You even pulled the snacks out of your jacket and returned them to the agent. You eventually paid the security deposit. That was a good thing, because you tried to leave without paying for parking. So the parking charge was deducted from the security deposit. Our desk agent did everything correctly. Rick Jones
2/10 Terrible
Maria
Travelled with family, Travelled with family and small children, Business traveller
Elevator broke and I had my baby with me in a stroller such hassle to use stairs and I asked for help because the stair door was locked and was told to just walk down the ramp with my baby and all belongings horrible I would like a refund
Maria
Stayed 1 night in Mar 2024
Response from r on 20 Mar 2024
Hello Maria: Sorry you had this experience with us. There are things like elevators that we cannot control. The reason the agent told you go take the ramp is because you could put your baby in the stroller and roll down the ramp. Again, sorry we cannot control everything on the property. Best,Rick Jones
Was using the restroom and a cockroach came out the shower had hair on the walls
Juan
Stayed 1 night in Mar 2024
Response from r on 15 Mar 2024
Hello Juan: I'm sorry you had this experience at our property. Please call down to the front desk when this happens and we will help find you a different room to your liking. We will be speaking with our pest control company regarding this issue. Thank you for advising us. Best regards,Rick Jones
4/10 Poor
Michael
12 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Michael
Stayed 1 night in Mar 2024
Response from r on 14 Mar 2024
Hello Michael: Sorry we disappointed you. If you have time please let us know how we can improve to make things better. Best,Rick Jones