Standard Room, 1 King Bed, Non Smoking, Refrigerator | In-room safe, iron/ironing board, rollaway beds, free WiFi

Reviews of Best Western Diamond Bar Hotel & Suites

2.5 out of 5
Best Western Diamond Bar Hotel & Suites
259 Gentle Springs Ln, Diamond Bar, CA

Reviews

7.0

Good

Rating 10 - Excellent. 282 out of 1002 reviews" "
Rating 8 - Good. 285 out of 1002 reviews" "
Rating 6 - Okay. 194 out of 1002 reviews" "
Rating 4 - Poor. 121 out of 1002 reviews" "
Rating 2 - Terrible. 120 out of 1002 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and enough parking. The location is really convenient!
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello J,We are pleased to hear you enjoyed the cleanliness of your room and our ample parking facilities. It's great that you found our location convenient for your stay. Your satisfaction is important to us and we appreciate your feedback.

6/10 Okay

Annie Lynne

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Ac was noisy and property next to the freeway.
Stayed 4 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Annie Lynne,We are sorry to hear that you were bothered by the AC noise and proximity to the freeway during your stay. We value your feedback and will share your comments with our team for further review and improvement. Your comfort is important to us, and we aim to make every guest experience positive. Thank you for bringing this to our attention.

6/10 Okay

Perla

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Perla,We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future for an improved experience.

2/10 Terrible

Carla

Disliked: Property conditions & facilities
Checked out an hour after checking in. Very unsafe area!
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Carla, We're sorry to hear about your experience. Your feedback is important, and we encourage you to reach out to the management team directly to address any concerns regarding the area's safety. Your safety and comfort are our top priorities, and we appreciate you bringing this to our attention.

10/10 Excellent

Raul

Liked: Staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Dec 2023
Response from Manager on 6 Mar 2024
Hello Raul,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

10/10 Excellent

Lita

Liked: Cleanliness, property conditions & facilities
Location is very nice, it's near to everything. The next time I come to the area, I definitely book my stay here again.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Lita,We are thrilled to hear that you enjoyed our convenient location! We look forward to welcoming you back on your next visit to the area.

6/10 Okay

Hong

Travelled with family and small children
I like the hardwood floor. I don't like its location - it is very close to highway and it is noisy at night.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Hong,Thank you for sharing your feedback on our hardwood floors. We regret to hear about the noise disturbance from the nearby highway; we recommend next time considering a room located away from the highway for a more peaceful stay.

6/10 Okay

Troy

Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Troy,We appreciate you choosing to stay with us. Should you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns you may have had during your stay. We hope to welcome you back and provide an improved experience next time.

10/10 Excellent

Florence

Excellent customer service and will recommend to family
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Florence,Thank you for recognizing our excellent customer service! We appreciate your recommendation and hope to welcome your family in the future for an enjoyable stay.

10/10 Excellent

samuel, Yorba Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The quality is beyond our expectation, the room was quieted and cleaned, style is updated, the jacuzzi was working and heated.
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello samuel,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel to be of excellent quality, with a quiet and clean room. It's wonderful that you enjoyed the updated style and that the jacuzzi was in working order and heated. We truly appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

Rosalia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not satisfied with my stay. They didn’t clean the room. We asked for towels never got them. Room was very cold. This place felt more like a motel. Didn’t feel safe.
Stayed 2 nights in Feb 2024
Response from Manager on 7 Feb 2024
Hello Rosalia, We apologize for any inconvenience you experienced during your stay. At our hotel, we prioritize cleanliness and prompt service. We encourage guests to bring any concerns to our attention immediately to ensure a comfortable stay. We appreciate your feedback and will address these issues with our team. Please let us know if there is anything else we can assist you with.

4/10 Poor

Larry

Liked: Cleanliness
The checkin process was unnecessarily lengthy and painfull. Also no hot water in the morning In all four rooms - not acceptable!
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Larry, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced during the check-in process and with the hot water in the morning. We understand the importance of a seamless check-in experience, and we will take your comments into consideration to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Mekayla

Disliked: Staff & service
Front desk clerk rude
Stayed 3 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Mekayla,We are sorry to hear about your experience with our front desk clerk. We strive to provide exceptional service to all our guests and we apologize for any inconvenience caused. Your feedback is important to us and we will address this issue internally to ensure it doesn't happen again. Thank you for bringing it to our attention.

8/10 Good

KAREN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, the bed was comfortable. The thermostat would only cool down so many degrees and only heat up to certain level. The hot cooked breakfast was fantastic! The scrambled eggs were delicious. The hotel is right on the freeway, so we asked for a quiet room. Would definitely stay here again. The swimming pool and jacuzzi looked great, but we didn't get a chance to use them.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello KAREN,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the comfortable bed and the delicious scrambled eggs during breakfast. We apologize for any inconvenience caused by the temperature controls in your room; we will make a note of this for future improvements. It's wonderful to know that you would consider staying with us again and we hope you get the opportunity to enjoy the swimming pool and jacuzzi next time.

2/10 Terrible

Steve

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello Steve,We're sorry to hear that your recent stay with us wasn't up to your expectations. We would appreciate if you could reach out to us directly to provide more details about your experience, so we can address any issues you may have encountered. We value your feedback and want to ensure that we improve our services for all our guests. Please contact us at your earliest convenience.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
My room was spotless and I was very impressed.
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Emma,Thank you for your kind words regarding the cleanliness of your room. We strive to provide exceptional service and it's rewarding to know that we met your expectations. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Thai

Travelled with family
Liked: Staff & service, amenities
I almost always stayed at BW but seems like not all BW are the same, like other provides water bottles and this one is not…anyway it’s good
Stayed 3 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Thai,Thank you for your loyalty to the Best Western brand. We appreciate your feedback and are glad to hear that you had an overall positive experience at our hotel. While we don't provide water bottles, we offer a range of amenities and services to ensure a comfortable stay. We hope to welcome you back on your next visit.

10/10 Excellent

Haji

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Haji,Thank you for staying with us and for your perfect rating! We're thrilled to hear that you had a fantastic experience at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Stewart

Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Stewart,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or need assistance in the future, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.

10/10 Excellent

Yvette, HOLLISTER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location on/off the freeway
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Yvette,Thank you for choosing our hotel and taking the time to share your feedback. We're delighted to hear that our convenient location near the freeway was beneficial for your stay. We strive to provide excellent service and we hope to welcome you back again in the future.

4/10 Poor

Rudy, Pico Rivera

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property owners are rude. We had an issue checking in and instead of trying to help with the situation this lady yelled at us and proceeded to shame her employee since she had clicked something that she shouldn't have while checking us in. I felt so bad for the employee, I've stay here quite often and was didsapointed on how this lady treats the customers and employee.
Stayed 2 nights in Dec 2023
Response from Manager on 6 Dec 2023
Hello Rudy, Thank you for bringing this to our attention. We sincerely apologize for the negative experience you had at our property. We understand the importance of excellent customer service and will address this matter with our staff. We appreciate your loyalty and hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

wendy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the management is so rude and disrespectful, very unprofessional to staff and others. I had stayed here a couple of times but the management is just horrible. Not worth the money. Never again!!!
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Hello wendy, We apologize if your experience with our management was not up to your expectations. We always strive to provide professional and respectful service to our guests. If there is anything specific you would like to address, please contact our management directly as they would be more than happy to assist you. Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was nice. Only issue was I was accidentally overcharged for a room I already paid for.
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Hello Jamie, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the overcharged amount. We recommend contacting our management directly regarding this matter, as they will be able to assist you further in resolving this issue.

10/10 Excellent

Maria, DIAMOND BAR

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Maria,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet comfortable place with good dining option in the area. Easy freeway access and close to our reason for being there.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello grant,Thank you for sharing your positive experience at our hotel! We're delighted to hear that you found our property to be quiet and comfortable, and that our dining options met your expectations. We also pride ourselves on our convenient freeway access, which we're glad was beneficial to you. We hope to welcome you back in the future!

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello TONY,Thank you for taking the time to leave a positive review of your recent stay with us. We are thrilled to hear that you had a great experience. Our team works hard to provide exceptional service to all of our guests. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Abe

Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Hello Abe,We appreciate you choosing our hotel for your stay. We value your experience and would love to hear more about your stay. Please feel free to reach out to us directly with any feedback you may have. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

cyndi, Coarsegold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been updated and is very nice
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello cyndi,Thank you for your kind feedback! We're thrilled to hear that you found our recently updated property to be very nice. We take great pride in providing our guests with a comfortable and enjoyable stay. We appreciate your support and hope to welcome you back in the future.

8/10 Good

Blair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 7 nights in Nov 2023
Response from Manager on 12 Nov 2023
Hello Blair,Thank you for your feedback on your recent stay with us! We are pleased to hear that you had a good experience during your stay. If you have any further comments or suggestions, please do not hesitate to reach out to our management team. We appreciate your business and hope to welcome you back in the future!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have stayed in. Beds were extremely uncomfortable, Under the bed was filthy with dirt and dust looked like it had been forgotten about by the cleaner. Front office not polite very rude. When asked for an extra towel front office male said no
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable environment for all our guests and will address the issues you mentioned with our housekeeping and front office teams. We appreciate your input and will take it into consideration for future improvements to enhance the guest experience. We encourage you to reach out to our management directly to discuss any further concerns you may have.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
do not stay
The room we stayed in was NOT fully cleaned and the linens looked like they were not changed. The staff especially the indian guy at this hotel was not friendly and helpful. There was no toilet paper and when asked he was being very rude . Bad experience
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. Our housekeeping team strives to maintain a high standard of cleanliness and we are sorry that we fell short on this occasion. We will address this issue and ensure it does not happen again in the future. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Patti, Glendora

Business traveller
Liked: Cleanliness, staff & service, amenities
They are doing some much needed construction I rented 2 rooms for clients, 1 room was okay, the other had non working tv remote, alarm clock and phone and weak water pressure maintenance came in and took care of issues. Freeway has order and noise, choose non freeway side
Stayed 3 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Patti,Thank you for choosing our hotel for your clients' stay. We apologize for the inconvenience and appreciate your feedback regarding the room. We're glad our maintenance team resolved the issues promptly. Please feel free to request a room on the non-freeway side during future visits for a quieter experience. We value your business and hope to have the opportunity to welcome you back.

8/10 Good

Ave Mericia

Stayed 1 night in Oct 2023
Response from Manager on 25 Nov 2023
Hello Ave Mericia,Thank you for choosing our hotel for your stay. We are glad to hear that you had a positive experience. If there is anything specific that you would like to highlight or any feedback you would like to share, please feel free to reach out to us directly. We value your input and look forward to hosting you again in the future.

10/10 Excellent

Ryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent atmosphere, staff was very friendly and helpful.
Stayed 5 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello Ryan,Thank you for your valuable feedback! We strive to create a welcoming atmosphere and our friendly staff is always ready to assist. We appreciate your kind words and hope to welcome you back in the future for another delightful stay.

10/10 Excellent

Leslie

Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hello Leslie, Thank you for taking the time to share your feedback. We apologize for any inconveniences you may have encountered during your stay. Your feedback is important to us, and we appreciate your input. We look forward to welcoming you back in the future and providing you with an exceptional experience.

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice renovated hotel, with a great pool, a safe place, and walkable to a plaza that includes a market, coffee store, and other interesting places. The staff are great too.
Stayed 2 nights in Oct 2023
Response from Manager on 26 Oct 2023
Hello Ahmed,Thank you for your feedback! We are thrilled to hear that you enjoyed our renovated hotel, great pool, and convenient location. Our staff takes pride in providing excellent service. We hope to welcome you back soon!

8/10 Good

Michael

Stayed 2 nights in Oct 2023
Response from Manager on 14 Nov 2023
Hello Michael,Thank you for taking the time to share your rating with us. Should you have any further questions or concerns, please feel free to reach out to our management team.

8/10 Good

Hnin

Stayed 3 nights in Oct 2023
Response from Manager on 12 Nov 2023
Hello Hnin,Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide a positive guest experience and will certainly share your comments with our team for improvement. We value your patronage and hope to have the opportunity to welcome you back in the future.

8/10 Good

Virginia, Diamond Bar

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.
Stayed 2 nights in Oct 2023
Response from Manager on 22 Oct 2023
Hello Virginia,Thank you for your kind words! We're glad to hear that our staff provided friendly service during your stay.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Hello Raul,Thank you for your exceptional rating! We are thrilled to know that we exceeded your expectations. We look forward to welcoming you back soon!

8/10 Good

Elena

Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Elena,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you enjoyed your time with us overall. We apologize for any inconvenience you experienced during your visit and have taken note of your comments for future improvements. We strive to provide the best service possible and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Derek

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
No microwave and creeky beds
The room was clean and fairly new but had two major problems. The first is neither the room nor the entire hotel had a microwave. I find this egregious as when travelling we eat out all the time and have leftovers. Secondly, the frame of the bed was a creeky metal that made loud creeky sounds if you move at all. Very annoying and disruptive at night. Otherwise, the room was spacious and clean, and staff were friendly. But what i would consider two big blemishes.
Stayed 4 nights in Sep 2023
Response from Manager on 7 Oct 2023
Hello Derek,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and also our bed. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

hee

No good
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello hee ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

8/10 Good

Sandy, Diamond Bar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big
Stayed 2 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Sandy,Know that your voice is of tremendous importance to us and we value your comments about our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 21 Sept 2023
Hello Steven,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Erwin, Taipei

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 21 Sept 2023
Hello Erwin, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Viktor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located next to a highway but somehow you can hear no noise at all. Very cozy, relaxing and even meditative place with outside pools. Big size modern style rooms. Plenty of nice cuisines around with average price about $30 per person.
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Viktor,Thank you for sharing your experience with us. We appreciate the input referring to our price. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Weilin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is very clean, and the staff is friendly when we check in and out. The breakfast is good enough for us to have a quick bite before heading out. The swimming pool looks clean, but we didn't get a chance to use it this trip.
Stayed 2 nights in Sep 2023
Response from Manager on 9 Sept 2023
Hi Weilin,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 Excellent

Judy, Highland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, the A/C unit was quiet, and no carpeting! Vinyl flooring is so much cleaner and easier to clean.
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hi Judy,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Marsha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fast, friendly check-in. Room was spacious and clean. It was quiet.
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Marsha,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our room. We hope you'll return to see how we continue to improve our service and hospitality.