Unfortunately, we had a terrible stay at this hotel. We walked into an outdated room with an unpleasant smell and broken facilities. This included damaged sockets and plugs, a faulty microwave and broken safety handle in the bathtub. There was black mould on the ceiling in the bathroom and on the curtains in the bedroom. Additionally, the hair dryer emitted a horrific burning smell which made us to afraid to use it, though we desperately needed to. Despite being cleaned supposedly, the bathroom sink still appeared to have a dirty appearance. On the third night of our stay, we requested the housekeeping service as we were informed that this is by request only but staff were not sent to our room. We requested new towels and were told that we would need to make our own way to the front desk for this, which is appalling customer service and very different from the norm. Overall, I am strongly dissatisfied with my stay at the Clarion Hotel and was highly embarrassed as I traveled here with family from London, UK. There is serious work to be done at this hotel. I absolutely do not recommend that anybody stays here.