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Reviews of Savera Hotel South Ruislip

3.5 out of 5
Savera Hotel South Ruislip
Long Drive Station Approach, South Ruislip, Ruislip, England

Reviews

7.8

Good

Rating 10 - Excellent. 291 out of 1004 reviews" "
Rating 8 - Good. 416 out of 1004 reviews" "
Rating 6 - Okay. 170 out of 1004 reviews" "
Rating 4 - Poor. 75 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Joining doors not so good as you can hear people talking
Stayed 1 night in May 2024

10/10 Excellent

Julie

Travelled with partner
Excellent customer service
Stayed 1 night in May 2024

8/10 Good

nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 5 nights in May 2024

4/10 Poor

pratima

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes of course. We stayied in room G02. The things you need to improve - 1.carpet is very old and ugly. 2.mirror lamps aren’t working. 3.its difficult to take the kettle out of the drawer.first needs to bring the whole tray out and then bend the kettle to bring it out. 4.room is not very clean. 5.when I took the kettle out I opened it to fill up some water and I saw a long hair inside. I washed kettle and then soak it with the tissue paper then used it.☹️. 6.there’s only one power connection on double bed side not on the other side. Very annoyed 😒 for not having these things. 7.don’t bother about vegetarian meal.no variety of food in buffet. Overall not happy with the stay
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jeremy

Liked: Staff & service, property conditions & facilities
Slight issue with finding my booking at reception, but it was rectified quite quickly, had a pleasant stay at a reasonable price, and will definitely re-visit
Stayed 1 night in Apr 2024
Response from Savera Guest Service Team on 6 May 2024
Dear Jeremy,Thank you for taking the time to share your feedback with us. We're glad to hear that despite the slight issue with finding your booking at reception, you had a pleasant stay at our hotel and found the price reasonable.We apologize for any inconvenience caused by the initial issue with your booking, but we're pleased that it was rectified quickly. Your satisfaction is important to us, and we're grateful for your understanding.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please feel free to let us know.Best regards,

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Good price, for location. Staff were helpful and friendly. Rooms were dated and had to swap because plug sockets didnt work/fitted close to a top so couldnt be used. Breakfast was only continental option, poor considering most hotels offer all option breakfast. evening food option was very poor, the pub next door had far better food and at a cheaper price! We were using the hotel for work purposes, but have to say with the amount of tourists in the hotel this showed a really poor standard of UK hotel.
Stayed 2 nights in Apr 2024
Response from Savera Guest Service Team on 6 May 2024
Dear John,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff to be helpful and friendly.We apologize for the inconvenience you experienced with the plug sockets in your room and the limited breakfast options. Your comments have been noted, and we will review our offerings to see where improvements can be made.We understand your disappointment with the evening food options, and we appreciate your honesty. We will work to enhance our menu offerings to better cater to the preferences of our guests.We value your input and hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a great price.
Stayed 1 night in Apr 2024
Response from Savera Guest Service Team on 6 May 2024
Dear Shaun,Thank you for your positive feedback! We're delighted to hear that you had a great experience with us.Your satisfaction is our top priority, and we're glad that our hotel and pricing met your expectations. If you have any further comments or suggestions, please feel free to share them with us.We look forward to welcoming you back on your next visit.Best regards,

4/10 Poor

Rio

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great value
Stayed 2 nights in Apr 2024

8/10 Good

Tracy

Stayed 2 nights in Apr 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
West ruislip railway station is unmanned and filthy and then you have to walk from there under a filthy bridge to the hotek
Stayed 1 night in Apr 2024
Response from Savera Guest Service Team on 6 May 2024
Dear Susan,Thank you for taking the time to share your experience with us. We're sorry to hear about the inconvenience you encountered with West Ruislip railway station. Your feedback regarding the cleanliness and accessibility of the station has been noted, and we will pass it along to the relevant authorities.We appreciate your patronage and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Best regards,

6/10 Okay

John, Huddersfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Fantastic location for transport links. On site secure parking and right next door to the tube/train station. In desperate need of a refurbishment overhaul. Feels very tired and dated throughout. Staff were fantastic, especially the breakfast staff. Extremely friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Savera Guest Service Team on 6 May 2024
Dear John,Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient and our staff friendly and helpful.We apologize for any inconvenience you experienced due to the condition of the hotel. Your comments regarding the need for refurbishment have been duly noted, and we will take them into consideration as we strive to improve our facilities.We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

8/10 Good

Onyekachi

Liked: Cleanliness, staff & service, amenities
The first room i stayed , room 232 had no intercom, its central air condiner has no functional control from the room and also , it appears as if the shower too was funny. The second room i stayed when i returned back from my trip within, room 206 was excellent, clean and had everything in good functional order.
Stayed 1 night in Mar 2024
Response from Savera Guest Service Team on 6 May 2024
Dear Onyekachi,Thank you for taking the time to share your feedback with us. We're glad to hear that your second room met your expectations and provided a comfortable stay.We apologize for any inconvenience you experienced with the first room, and we appreciate your understanding. Your comments have been noted, and we will address these issues to ensure they are rectified for future guests.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

10/10 Excellent

Asim

Travelled with family
Liked: Amenities
Awesome
Stayed 1 night in Mar 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities
Good value. Excellent location
Stayed 1 night in Mar 2024
Response from Savera Guest Service Team on 6 May 2024
Dear Claire,Thank you for sharing your feedback with us. We're delighted to hear that you found good value in your stay with us and that you appreciated our excellent location.We hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this hotel is a great base to explore London attractions. 5 mins from the M40 junction, safe onsite parking (chargeable) next door to South Ruislip station which is both a Tube and National Rail line. 2 stops from Wembley stadium and 3 stops from London Marylebone. The other next door neighbour is a Greene King pub. Sainsbury's is opposite and the "Old Dairy" retail complex is a couple of minutes walk along a pedestrian path to be at Asda Superstore, Nandos, McDonald's and other stores and restaurants. The hotel itself is fairly old fashioned and probably needs a refresh but that is reflected in the reasonable prices . But it is fair to say, everything is clean, the included breakfast was a nice bonus with premium Croissants and cold meats, cheeses, juice and toasts. You can pay extra for hot food but from my experience today, nobody took that option. The room itself was fine, small with a standard double bed, drawers and wardrobe, electronic safe, hairdryer, kettle and a plug in heater. There was some sort of built in climate control but i pressed all the buttons and it didn't seem to change anything. The bathroom was old and very tired but again it was clean, the water was hot, the towels fluffy. I would suggest they invest in a refillable pump container for shower gel and shampoo etc rather than the tiny plastic bottles. All in all the hotel is good value for money and the location is great and well serviced by many amenities you would need in a stay.
Stayed 1 night in Mar 2024
Response from Savera Guest Service Team on 6 May 2024
Dear Phillip,Thank you for taking the time to share such a detailed and positive review of your recent stay with us. We're delighted to hear that you found our hotel to be a great base for exploring London attractions and that you appreciated our convenient location near the M40 junction and South Ruislip station.It's fantastic to know that you enjoyed our included breakfast and found everything to be clean and well-maintained despite the hotel's older-fashioned decor. Your feedback about the bathroom amenities is noted, and we will certainly consider your suggestion for refillable pump containers.We truly appreciate your kind words about our value for money and the amenities nearby, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Dominic M T, Southend-on-Sea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this hotel are excellent, always busy doing something , from cleaning to checking if people need anything , never had to try and get someones attention, they were always checking themselves outstanding. Could have more vegan options although the vegan burger was really nice 😊
Stayed 2 nights in Mar 2024
Response from Savera Guest Service Team on 6 May 2024
Dear Dominic,Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our staff and that they were attentive to your needs throughout your stay.We appreciate your feedback regarding vegan options, and we'll certainly take this into consideration as we strive to enhance our offerings to cater to all dietary preferences.We look forward to welcoming you back for another outstanding stay in the future.Best regards,

10/10 Excellent

Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is exactly what you’d expect for round about £100 a night. It’s no frills, but for the amount of time you’ll likely spend in the hotel room it’s excellent. Staff were incredibly friendly and helpful. We arrived late at 1.30am and there was an attendant still there at the secured parking area, so no problems even at that time. Tube station is less than 1 minute away and only 40 mins into central London. This place is the way forward for us- cheap and cheerful with great staff, links and location.
Stayed 4 nights in Mar 2024
Response from Savera Guest Service Team on 6 May 2024
Dear Gordon,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be excellent value for money and that our staff were friendly and helpful throughout your stay.It's great to know that our convenient location near the tube station and secured parking area added to your overall experience.We truly appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future.Best regards,

10/10 Excellent

Vinayak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay worth it to spend money there Excellent service they provide
Stayed 1 night in Mar 2024

6/10 Okay

Somasundaram

Must give complementary water. Or mini fridge
Stayed 2 nights in Mar 2024

6/10 Okay

B

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast
Stayed 1 night in Mar 2024

6/10 Okay

Ataur

Travelled with partner
Liked: Cleanliness, amenities
carpets and fittings are very old. Not convenient locations from Heathrow or major attractions. But it is located by the south Ruislip underground station.
Stayed 1 night in Mar 2024
Response from Savera Guest Service Team on 6 May 2024
Dear Ataur,Thank you for taking the time to share your feedback. We appreciate your comments regarding the condition of our carpets and fittings.We apologize if our location was not as convenient for you as you had hoped, especially in terms of accessing Heathrow or major attractions. However, we're glad to hear that our proximity to the South Ruislip underground station was convenient for you.Your feedback is valuable to us, and we will use it to improve the experience for our guests.We hope to have the opportunity to welcome you back in the future and provide a better experience.Best regards,

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Janakan

Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast is good, rest of the service is very poor 😢
Stayed 2 nights in Mar 2024

6/10 Okay

martin

Stayed 1 night in Feb 2024

8/10 Good

joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to the central tube line. Front desk very helpful and nice.
Stayed 1 night in Feb 2024

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel directly next to Tube station. Really good value for money. The hotel is clean, good rooms.
Stayed 1 night in Feb 2024

8/10 Good

ron

Stayed 3 nights in Feb 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Decor was a bit dated , I wasn’t there long enough as had a busy day and night , otherwise very nice staff polite
Stayed 1 night in Feb 2024

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Jan 2024
Response from Team Savera on 29 Jan 2024
Dear Guest, We appreciate that you took the time to review your recent stay. We are delighted to hear that you liked our hotel and rated it 5. We look -forward to welcoming you back for another memorable stay soon. Kind regards, Savera Guest Service Team

8/10 Good

Mohammed Waqar

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Team Savera on 29 Jan 2024
Dear Guest, We appreciate that you took the time to review your recent stay and rated us 8. We are delighted that you liked our hotel and it is always a pleasure to receive such positive feedback. We look -forward to welcoming you back for another memorable stay soon. Kind regards, Savera Guest Service Team.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Well worth a visit
Stayed 1 night in Jan 2024
Response from Team Savera on 23 Jan 2024
Dear Guest, Thank you for taking the time to post your review and rating us 4. It was our great pleasure to have you stay with us and we hope to welcome you soon in the future. Kind regards, Savera Guest Service Team.

6/10 Okay

Paul

Stayed 1 night in Jan 2024
Response from Team Savera on 23 Jan 2024
Dear Guest, We appreciate that you took the time to rate your recent stay. However, we are sorry to hear that we did not meet all your expectations on this occasion. We hope that you will give us the chance to welcome you back for a more comfortable and enjoyable stay in the future and look forward to hearing from you. Kind Regards, Savera Guest Service Team

6/10 Okay

Garry Andrew Patrick

Stayed 1 night in Jan 2024
Response from Team Savera on 13 Jan 2024
Dear Guest, We appreciate that you took the time to rate your recent stay. However, we are sorry to hear that we did not meet all your expectations on this occasion, We look forward to welcoming you back in the future and our team will make sure you have an amazing stay, as our guest satisfaction is our privilege. Kind Regards, Savera Guest Service Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Business trip - would stay again
Hotel was great for business trip. Room has basic amenities which is all I needed. Bed not bad but pillows were interesting. One was rock hard and one that sunk as soon as you put your head on it. Bathroom needs a bit of an update but shower and everything else worked ok Staff really friendly , breakfast filled me up (have to pay extra for cooked breakfast). Also have to pay extra for parking at rear, only £10, so cheaper than anywhere else. Would stay again though if had to
Stayed 2 nights in Jan 2024
Response from Team Savera on 13 Jan 2024
Dear Guest, We appreciate that you took the time to review your recent stay. We are delighted to hear that you liked our hotel and it is always a pleasure to receive such positive feedback. We look -forward to welcoming you back for another memorable stay soon. Kind regards, Savera Guest Service Team. Kind regards, Savera Guest Service Team

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Team Savera on 13 Jan 2024
Dear Guest, Thank you for taking the time to post your review. We are pleased that overall we met your expectations. It was our great pleasure to have you stay with us and we hope to welcome you soon in the future. Kind regards, Savera Guest Service Team.

10/10 Excellent

nazira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic
Stayed 5 nights in Jan 2024
Response from Team Savera on 13 Jan 2024
Dear Guest, Thank you for taking the time to post your review. We are pleased that overall we met your expectations. It was our great pleasure to have you stay with us and we hope to welcome you soon in the future. Kind regards, Savera Guest Service Team.

8/10 Good

greg

Stayed 1 night in Jan 2024
Response from Team Savera on 13 Jan 2024
Dear Guest, Thank you for taking the time to post your review and rating us 8. It was our great pleasure to have you stay with us and we hope to welcome you soon in the future. Kind regards, Savera Guest Service Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Team Savera on 13 Jan 2024
Dear Guest, Thank you for taking the time to post your review and rating us 8. It was our great pleasure to have you stay with us and we hope to welcome you soon in the future. Kind regards, Savera Guest Service Team.

6/10 Okay

Marina

Travelled with family
Liked: Cleanliness
Xmas stay
Room was clean, however, room service did not replace tea bag used so no tea in the morning. Cup was not cleaned from previous day and dirty wine glasses left! Also on the website it says free parking and I was charged £5 a night for this!! The chap in teception when I arrived was unfriendly and surly.
Stayed 2 nights in Dec 2023
Response from Team Savera on 13 Jan 2024
Dear Guest, We appreciate that you took the time to rate your recent stay. However, we are sorry to hear that we did not meet all your expectations on this occasion. We thank you for your additional comments and please accept our apologies for the inconvenience. We do note your comment about the cleaning, which will be followed by our team for improvements. We hope that you will give us the chance to welcome you back for a more comfortable and enjoyable stay in the future and look forward to hearing from you. Kind Regards, Savera Guest Service Team

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Team Savera on 25 Dec 2023
Dear Guest, We appreciate that you took the time to review your recent stay. We are delighted to hear that you liked our hotel, and it is always a pleasure to receive such positive feedback. We look -forward to welcoming you back for another memorable stay soon. Kind regards, Savera Guest Service Team. Kind regards, Savera Guest Service Team

6/10 Okay

Nigel

Travelled with partner
Liked: Staff & service, amenities
While the rooms could do with a refurbishment, there was a constant sound of running water, and frequent trains passing within 100 metres of the hotel, which impacts on your sleep. The continental breakfast was good and the staff were very helpful. When all considered, this budget hotel is costed appropriately.
Stayed 1 night in Dec 2023
Response from Savera Guest Service Team on 11 Jan 2024
Dear Nigel,Thank you for taking the time to provide your feedback. We appreciate your understanding of the budget nature of our hotel and are pleased to hear you enjoyed the continental breakfast and found our staff helpful. We apologize for any disturbances caused. Your insights are valuable, and we will promptly look into ways to address these concerns for a more comfortable stay in the future.Warm regards,

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed in Room 125. It was very tired. Curtain hooks missing, bathroom sanitary ware needing repair and/or up replacement and a general decor update. Corridors, reception, bar and breakfast area were all neat and tidy.
Stayed 1 night in Dec 2023
Response from Team Savera on 25 Dec 2023
Dear Guest, We appreciate that you took the time to review your recent stay. We are delighted to hear that you enjoyed so many aspects of your stay. Our team takes great pride in providing a great experience for our guests, and it is always a pleasure to receive such positive feedback, please be assured that we have noted your concerns and will address these with our team as we continue to improve our services. We look -forward to welcoming you back for another memorable stay soon. Kind regards, Savera Guest Service Team.

10/10 Excellent

Tammy

Stayed 2 nights in Dec 2023
Response from Team Savera on 25 Dec 2023
Dear Guest, We appreciate that you took the time to review your recent stay. We are delighted to hear that you liked our hotel's location, and it is always a pleasure to receive such positive feedback. We look -forward to welcoming you back for another memorable stay soon. Kind regards, Savera Guest Service Team. Kind regards, Savera Guest Service Team

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a stopover for a family function. Fitted the bill nicely (including a nice evening meal).
Stayed 1 night in Dec 2023
Response from Team Savera on 17 Dec 2023
Dear Guest, We appreciate that you took the time to review your recent stay.We are delighted to hear that you enjoyed so many aspects of your stay and rated us 5.We look forward to welcoming you back in the future and our team will make sure you have an amazing stay, as our guest satisfaction is our privilege. Kind Regards, Savera Guest Service Team

8/10 Good

Wendy

Stayed 1 night in Dec 2023
Response from Team Savera on 13 Jan 2024
Dear Guest, Thank you for taking the time to post your review and rating us 4. It was our great pleasure to have you stay with us and we hope to welcome you soon in the future. Kind regards, Savera Guest Service Team.