Front of property
Check availability

Reviews of DoubleTree by Hilton Hotel London ExCel

4 out of 5
DoubleTree by Hilton Hotel London ExCel
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 478 out of 1003 reviews" "
Rating 8 - Good. 322 out of 1003 reviews" "
Rating 6 - Okay. 113 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dror, kefar shmuel

Business traveller
Liked: Cleanliness, staff & service, amenities
The surrounding area is dangerous to walk in
Stayed 2 nights in May 2024

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to access the Excel Convention Centre. The hotel offered great service, with friendly staff and Fitness and restaurant amenities. However, the bed we gad was not comfortable, bumpy and squeaky. Thanks
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A Queen River room would have been nice
Stayed 3 nights in May 2024

2/10 Terrible

Jess

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was exceptionally nice and staff were friendly
Stayed 2 nights in Apr 2024
Response from DoubleTree Excel on 1 May 2024
Dear Emmanuel,Thank you very much for taking the time and effort to write a review about DoubleTree by Hilton London Excel. We are so pleased to hear that you enjoyed your stay with us, and we have met and exceeded your expectations.We look forward to welcoming you and your loved ones in the very near future.Kind regards,Chelsey BarrettFront of House Guest Service Manager at DoubleTree by Hilton London Excel

8/10 Good

Gregory

Liked: Staff & service, property conditions & facilities
Everything was very nice except for the pillows. They were probably the worst pillows I’ve ever slept on
Stayed 5 nights in Apr 2024

10/10 Excellent

Haylee-Brooke

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Chika

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location was perfect. However, there should be a fridge in the room, considering a hotel of this class.
Stayed 1 night in Mar 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff always make you welcom
Stayed 13 nights in Jan 2024

10/10 Excellent

Steven

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for my daughter's birthday. Everything was perfect. Staff went above and beyond to make it a special stay. Would definitely stay again. The cookies were lovely and a nice touch! Thank you.
Stayed 1 night in Jan 2024

10/10 Excellent

Tamasine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stay
Stayed 1 night in Feb 2024

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Denise

Stayed 3 nights in Jan 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and super clean.
Our room was exceptionally clean. The air con wouldn’t turn off which was a nuisance and we did report it. They tried to fix it but couldn’t. The coffee machine didn’t work properly either as the pods wouldn’t pierce so it kept giving me cups of water. Fortunately there was a kettle too so I used that instead. The bathroom was spotless!
Stayed 2 nights in Jan 2024

4/10 Poor

Antony

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel friendly and helpful staff
Stayed 1 night in Jan 2024

6/10 Okay

Rehana

Travelled with partner
Liked: Staff & service, amenities
We have stayed at this hotel before and agin today, but this time the the room had dirt in and carpet was ripped, bed was very uncomfortable it was not the normal double bed it was with wheels, squeaked alot. I feel i would need a refund or part of it.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Francesca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for Excel
I chose this hotel for the location as I was going to an event at the O2 Arena. Unfortunately the surrounding area is a bit of a building site at the moment but the public transport links are great and there is very good signage around directing people to the hotel. The hotel itself was really good, lovely bathroom and all very clean. The bar was also very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024

10/10 Excellent

Kelly, Melton Constable

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Dare

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Mahick

Stayed 1 night in Dec 2023

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , clean
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Alison

Travelled with partner
Liked: Staff & service
Very lovely hotel, very quiet, very clean . The only negative is the heating
Stayed 1 night in Dec 2023

10/10 Excellent

Cecilia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
All as expected

2/10 Terrible

Cecilia

Stayed 6 nights in Dec 2023

10/10 Excellent

olamide oladimeji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

M

Business traveller
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were great and very helpful and the hotel as a whole was very nice but our actual room was a bit of a letdown. I booked an accessible room and the first issue was that the AC wasn’t working. It took a couple of calls but after an hour and a bit, someone came up and confirmed that it was blowing out at 21°C despite being on the coldest setting. Ultimately, the only solution was bringing a fan up to our room which helped with some of the heat but not all of it. The staff member who brought the fan up even commented that our room felt humid. The other issue was the bathroom; because it was an accessible room, it was a wet room-style (which made it so much easier with my mobility issues!). Unfortunately, the entire bathroom flooded from my 10-minute shower and none of the water drained. My husband also had to shower so we left it for half an hour, thinking it was just taking it’s time to drain but when he opened the door, it was still full of cold standing water. Luckily this was the morning we checked out because we weren’t able to get back into the bathroom because the water never significantly drained and we didn’t have suitable shoes. Upon checkout, my husband said that he alerted the front desk because I was mortified to leave the bathroom in that state but there was nothing we could do. Overall, the hotel is lovely and the location is fantastic! The breakfast buffet was amazing as well; I couldn’t believe all of the dairy-free options.
Stayed 2 nights in Dec 2023

10/10 Excellent

Frederique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Salma

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

An

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Emma

Stayed 1 night in Dec 2023

8/10 Good

Thien-nga

Liked: Cleanliness, staff & service, property conditions & facilities
I love the view and how cleaniness it is.
Stayed 2 nights in Nov 2023

2/10 Terrible

h

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We checked it late they has issue with it. We ordered vegetarian breakfast and served us meat .they don’t understand English
Stayed 1 night in Nov 2023

6/10 Okay

Ivandito

Liked: Staff & service
Room sub standard
Stayed 3 nights in Nov 2023

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Our room was quite noisy with the ventilation going all night and was really hot in the room. Did sleep pretty well though. Over is a good place to stay. Breakfast is really good, plenty of selection. Is really handy for the skyliner to the o2 and close to the DLR.
Stayed 4 nights in Nov 2023

10/10 Excellent

Marek

Stayed 4 nights in Nov 2023