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Reviews of Point A Hotel London Shoreditch

3.5 out of 5
Point A Hotel London Shoreditch
8-10 Paul Street, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 438 out of 1004 reviews" "
Rating 8 - Good. 373 out of 1004 reviews" "
Rating 6 - Okay. 120 out of 1004 reviews" "
Rating 4 - Poor. 42 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Travelled with family
Our air conditioning wasn’t working properly and leaked a lot of water on to the floor. The maintenance man came very quickly but didn’t fix it. No communication about what was happening. When we left it was still dripping a lot on to the floor.
Stayed 2 nights in May 2024
Response from Point A Hotel Shoreditch on 15 May 2024
Dear Susan, thank you for bringing the air-conditioning issue to our attention. We sincerely apologise for the unpleasant experience you had. We have immediately arranged for air-conditioning engineers to fix the problem, ensuring the room is ready for the next guest. We hope to have another chance to welcome you back for a more positive stay.

6/10 Okay

Yu

Travelled with family
The room is so small and no place to go from one side to another for two people.There is no coffee or tea in room or even didn’t have a bottle of drink water. It is not worth the price paid.
Stayed 2 nights in May 2024
Response from Point A Hotel Shoreditch on 14 May 2024
Dear Yu, thank you for your review. Your feedback on the room size and room amenities is invaluable in helping us to improve our offerings and services. We hope to have another chance to welcome you back for a more positive stay.

6/10 Okay

Ianto

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall not bad. Our room was very cramped though. Not enough space between the wall at the end of the bed and bed itself, also the bathroom area was cramped. An extra foot in the width would make a massive difference. room w
Stayed 1 night in May 2024
Response from Natalia on 14 May 2024
Hello Ianto,Thank you for your review.We are glad to see you enjoyed your overall stay with us.Unfortunately, due to the architecture in London, we had to make our rooms compact. Thanks to that, we can also offer great quality for a competitive price in a prime location.Hopefully, you will visit us again in the future.Kind regards,Natalia

6/10 Okay

Tayla

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
A better pressure on the shower would have been great. Good location and friendly staff.
Stayed 2 nights in Apr 2024
Response from Natalia on 13 May 2024
Hello Tayla,Thank you for your review.We are glad to see you enjoyed your overall stay.Thank you for your feedback about the shower. We will make sure to evaluate it.Hopefully, we will see you soon again!Kind regards,Natalia

6/10 Okay

Asterios

Travelled with family and small children
Disliked: Cleanliness, staff & service
Not the most friendly stuff and the room very poor service
Stayed 5 nights in May 2024
Response from Natalia on 13 May 2024
Hello Asterios,Thank you for your review.We are sad to see your experience has not been as expected.I can assure you that this is not what we strive for, so if you would like to give us more details about your experience, please do not hesitate to get in touch.Hopefully, you can give us another chance in the future.Kind regards,Natalia

2/10 Terrible

Sarah Jane

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Natalia on 10 May 2024
Hello Sarah Jane,Thank you for your review.We are sad to see your experience has not been as expected.If you would like to speak further, please do not hesitate to get in touch.We hope you will give us another chance in the future.Kind regards,Natalia

10/10 Excellent

Ahtziri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, we truly enjoyed it!
Stayed 1 night in May 2024
Response from Author on 8 May 2024
Dear Ahtziri , thank you very much for your lovely review. We are looking forward to welcoming you again soon for another pleasant stay. Kind regards, Point A Hotel Shoreditch

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and easy to access. Service at the hotel are great and the best thing is the staff - very friendly, helpful and efficient. I don't think I waited more than 10 seconds before they were cheerfully offer to help.
Stayed 2 nights in Apr 2024
Response from Author on 8 May 2024
Dear Gregory, thank you so much for your lovely review. We are glad our friendly team made your stay enjoyable. We are looking forward to welcoming you again soon for another pleasant stay. Kind regards, Point A Hotel Shoreditch

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Natalia on 4 May 2024
Hello Audrey,Thank you for your fantastic review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

2/10 Terrible

Debbie

Disliked: Cleanliness, property conditions & facilities
Just not really my vibe, had to leave. Felt like a cheap roadside motel.
Stayed 1 night in Apr 2024
Response from Author on 3 May 2024
Dear Nma, thank you for your review. We are sorry we didn't meet your expectations this time. Your feedback is invaluable to us in improving our services and offerings. We hope to have another chance to welcome you back for a more positive stay. Kind regards, Point A Hotel Shoreditch

8/10 Good

sowjanyakumar

Travelled with family
Liked: Amenities
Room is small but convenient location
Stayed 1 night in Apr 2024
Response from Author on 25 Apr 2024
Dear Sowjanyakumar, thank you for your review. We are glad you enjoyed your stay with us, in particular our convenient location. We appreciate your feedback on the room size. We strive to make our room compact and cozy to offer our guests quality stays in a prime location at decent prices. We look forward to welcoming you again soon. Kind regards, Point A Hotel Shoreditch

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here to be close to a Tube station ( Liverpool St. Station) and enjoyed the ten minute walk to the hotel. When I arrived at the hotel, I was struck by how small the room was for a double bed. I could barely walk around it. I don't stay in hotel rooms to spend time in it, so the room was suitable. It was one of those hotel rooms where you have to step outside it in order to change your mind. Nevertheless, the hotel was clean and had modern minimalist amenities.
Stayed 7 nights in Apr 2024
Response from Natalia on 26 Apr 2024
Hello Robert,Thank you for your great review.We are thrilled to see you enjoyed your stay with us.Our hotel is in a short distance to tube and buses.The housekeeping team makes sure every day to prepare the hotel to the highest standard.Hopefully, we will see you soon again!Kind regards,Natalia

10/10 Excellent

Hannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but to be expected - for the price, it was clean, functional, everything you need for a night in central London. Very happy and will use again!
Stayed 1 night in Apr 2024
Response from Author on 22 Apr 2024
Dear Hannah, thank you very much for your fantastic review. We are thrilled you found your stay enjoyable and value for money. We are looking forward to welcoming you back again soon. Kind regards, Point A Hotel Shoreditch

8/10 Good

Jenniffer, newark

Perfect short stay with all basic needs. Centric and very clean
Stayed 2 nights in Apr 2024
Response from Author on 17 Apr 2024
Dear Jenniffer, thank you for your lovely review. We are delighted you enjoyed your stay with us, particularly our convenient location and cleanliness. We hope to welcome you back very soon. Kind regards, Point A Hotel Shoreditch

8/10 Good

Caroline

Stayed 1 night in Apr 2024
Response from Natalia on 4 May 2024
Hello Caroline,Thank you for your great review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

8/10 Good

Jason

Stayed 1 night in Apr 2024
Response from Natalia on 4 May 2024
Hello Jason,Thank you for your great review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

6/10 Okay

Cristina

Disliked: Cleanliness, staff & service, amenities
Only clean the room if your stay is 4 nights. Relatively far from all London attractions.
Stayed 3 nights in Apr 2024
Response from Natalia on 10 Apr 2024
Hello Cristina,Thank you for your review.We are glad to see you enjoyed your overall stay with us.We clean rooms every 4 days, but our team is happy to provide fresh towels or sheets at the reception if requested.Hopefully, we will see you again soon.Kind regards,Natalia

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Natalia on 7 Apr 2024
Hello Bronwyn,Thank you for your wonderful review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

10/10 Excellent

Patrick

Stayed 1 night in Apr 2024
Response from Natalia on 26 Apr 2024
Hello Patrick,Thank you for your amazing review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brilliantly located hotel with all the amenities I needed for a short stay. Great, friendly staff. Spotlessly clean and very quiet for a good night’s sleep.
Stayed 1 night in Apr 2024
Response from Natalia on 3 Apr 2024
Hello Stephen,Thank you for your wonderful review.We are thrilled to see you enjoyed your stay with us.Our team is always there for our guests to assist them with any queries and our housekeeping team makes sure to prepare the hotel for our guests to the highest standard.Hopefully, we will see you soon again!Kind regards,Natalia

6/10 Okay

Javier

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff were not very helpful
Stayed 3 nights in Mar 2024
Response from Natalia on 3 Apr 2024
Hello Javier,Thank you for your review.We are sad to see your experience was not as expected.If you would like to give us more details, please do not hesitate to get in touch.Hopefully, you will give us another chance in the future.Kind regards,Natalia

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice affordable option near enough St Pancras station. The staff, Clare, was super sweet and good. Oh and it was a delicious breakfast oh my gosh they make there own Greek yogurt it was truly the best I have ever had, and I've had a lot. Plain was great and the fresh fruit was really nice. Breakfast was not fancy but was really good.
Stayed 1 night in Mar 2024
Response from Natalia on 3 Apr 2024
Hello Sabrina,Thank you for your great review.We are thrilled to see you enjoyed your stay with us.Clara will be delighted by your appreciation of her hard work.We hope to see you soon again!Kind regards,Natalia

4/10 Poor

Jessica

Travelled with partner
Disliked: Staff & service, amenities
Thr staff were rude. When we asked for ice, we got an eyeroll and 9 cubes of ice. The rooms are super tiny and our room smelled like a dirty bathroom.
Stayed 1 night in Mar 2024
Response from Natalia on 3 Apr 2024
Hello Jessica,Thank you for your review.We are sad to see your experience has not been as expected.We will make sure to address this with our team.Hopefully, you will give us another chance in the future.Kind regards,Natalia

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small but comfortable. Check-in was quick and efficient. When we checked out we asked to store our bags for a couple of hours. The hotel charges £3 per bag. This left a slightly bitter note to a nice stay.
Stayed 1 night in Mar 2024
Response from Natalia on 24 Mar 2024
Hello John,Thank you for your great review.We are glad you enjoyed your stay with us and our self-check-in system.We will pass your feedback to the management.Hopefully, we will see you soon again!Kind regards,Natalia

10/10 Excellent

Jean Paul

Stayed 1 night in Mar 2024
Response from Natalia on 7 Apr 2024
Hello Jean Paul,Thank you for your wonderful review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

10/10 Excellent

Gayle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here and it won’t be our last , enjoyed our stay here, friendly and efficient staff, great room
Stayed 2 nights in Mar 2024
Response from Natalia on 17 Mar 2024
Hello Gayle,Thank you for your fantastic review.We are thrilled to see you enjoyed your stay with us.Our team is always ready to go the extra mile for our guests and make their experience the best possible.We cannot wait to see you again soon!Kind regards,Natalia

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just what I was looking for - a clean, comfortable, small space within walking distance of the office.
Stayed 1 night in Mar 2024
Response from Natalia on 17 Mar 2024
Hello Peter,Thank you for your fabulous review.We are thrilled to see you enjoyed your stay and that we met your expectations.Hopefully, we will see you again soon!Kind regards,Natalia

4/10 Poor

Peter

Stayed 1 night in Mar 2024
Response from Natalia on 17 Mar 2024
Hello Peter,Thank you for your review.We are sad to see your experience hasn't been as expected.If you would like to give us more details, please do not hesitate to get in touch.Kind regards,Natalia

6/10 Okay

Nicholas, Clitheroe

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from natalia on 17 Mar 2024
Hello Nicholas,Thank you for your review.We are glad to see you enjoyed your overall stay with us.We hope to see you soon again!Kind regards,Natalia

6/10 Okay

Barry, Billericay

Travelled with partner
Disliked: Staff & service
Good location for London City, staff doesn’t really engage as everything is system generated.
Stayed 1 night in Mar 2024
Response from Natalia on 13 Mar 2024
Hello Barry,Thank you for your review.We are glad you enjoyed your overall stay with us.We will make sure to address your comment with our team. I can assure you, that they are always happy to chat with our guests at the reception and give recommendations of places to see.We hope to see you soon again!Kind regards,Natalia

8/10 Good

Kim

Travelled with partner
Good. Clean. Adequate
Stayed 2 nights in Mar 2024
Response from Natalia on 10 Mar 2024
Hello Kim,Thank you for your great review.We are happy to see you enjoyed your stay.Our housekeeping team is putting in extra effort every day to make sure the hotel is prepared for the arrival of our guests.We hope to see you soon!Kind regards,Natalia

10/10 Excellent

Kaushal

Stayed 1 night in Mar 2024
Response from Natalia on 3 Apr 2024
Hello Kaushal,Thank you for your fantastic review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

6/10 Okay

Chaerin

Stayed 1 night in Feb 2024
Response from Natalia on 18 Feb 2024
Hello,Thank you for your review.Weare glad to see you enjoyed your stay with us.Hopefully, we will see you soon again.Kind regards,Natalia

8/10 Good

Adelakun

Liked: Staff & service, property conditions & facilities, room comfort
Had a nice experience and also a very beautiful room
Stayed 2 nights in Feb 2024
Response from Natalia on 14 Feb 2024
Hello Adelakun,Thank you for your great review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

8/10 Good

Karl

Stayed 1 night in Feb 2024
Response from Natalia on 18 Feb 2024
Hello,Thank you for your great review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

8/10 Good

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. V small room.
Receptionist lovely as were all the staff. Breakfast was excellent, very very good quality. Room was clean and had everything you need but the bed and bathroom door were squeaky so if you moved it made a noise. The room was also very small, so fine for sleeping but not great for walking around the bed.
Stayed 2 nights in Feb 2024
Response from Aysha on 13 Feb 2024
Dear Lucinda,Thank you for your wonderful review. Our prime motive was to let our guests start their day with a wonderful breakfast with great quality. Our rooms are designed to be compact with a quality mattress to have an excellent sleep after a busy day. We're sorry about the squeaky door and we ask our maintenance team to have a look at this. I'll convey your appraisal to our reception team and they will be very happy to hear that. We would love to welcome you again!Kind regardsAysha

10/10 Excellent

Miss D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natalia on 14 Feb 2024
Hello Miss D,Thank you for your great review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from natalia on 14 Feb 2024
Hello Catherine,Thank you for your great review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, pleasant stay
Staff were really nice to my nine year old. I think one was called Clara? Super friendly, she needs a raise.
Stayed 2 nights in Feb 2024
Response from Hillary on 14 Feb 2024
Hello Chris,Thank you for taking the time to leave this amazing review.We are very pleased to hear that our services made your stay pleasant and you enjoyed your stay with us.We will let Clara know about your comment, we are sure she will be thrilled.Kind regards,Hillary

6/10 Okay

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good idea but.......
These seem to be among the newer breed of city hotels offering small, windowless bedrooms at lower prices. I understand the approach - the organisation I work for will only fund a hotel up to £110 per night in London for example - to enable people to stay at lower rates. However, sometimes the compromises are a little too much. In this one, to do any kind of work in the bedroom, one had to sit on the end of the bed with a little "back of an airline economy seat" pull down table for a laptop. Not really practical for anything more than checking a couple of emails. The biggest issue though was the toilet. It was so tight against a wall that the only way one could sit on it was at a diagonal as it was impossible to get one's leg down the other side. This for me is a compromise too far and I won't be returning.
Stayed 1 night in Feb 2024
Response from Natalia on 14 Feb 2024
Hello,Thank you for your review.Our guests' feedback is incredibly important to us because we believe there is always a space for improvement.We will pass your feedback on to our management.Hopefully, you will give us another chance in the future.Kind regards,Natalia

8/10 Good

Nathanial

Stayed 1 night in Jan 2024
Response from Natalia on 11 Feb 2024
Hello Nathanial,Thank you for your great review.We are thrilled to see you enjoyed your experience with us.We hope to see you soon again!Kind regards,Natalia

10/10 Excellent

azhar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Natalia on 7 Feb 2024
Hello Azhar,Thank you for your lovely review.We are happy to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

8/10 Good

Cristel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and cossy. Staff very friendly. The fan in the bathroom was not working. But great experience.
Response from Natalia on 7 Feb 2024
Hello Cristel,Thank you for your lovely review.We are happy to see you enjoyed your experience with us.Our team does their best to make every guest's stay the best possible.Thank you for letting us know about the fan, we will pass the message to our maintenance.We hope to see you soon again!Kind regards,Natalia

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Natalia on 7 Feb 2024
Hello Edward,Thank you for your lovely review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Natalia on 7 Feb 2024
Hello Edward,Thank you for your lovely review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

2/10 Terrible

Thom

Stayed 1 night in Feb 2024
Response from Natalia on 7 Feb 2024
Hello Thom,Thank you for your review.We are sad to see your experience was not as expected.We hope you will give us another chance in the future.Kind regards,Natalia

8/10 Good

Muruganandan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one in primary location
Stayed 1 night in Jan 2024
Response from Natalia on 7 Feb 2024
Hello Muruganandan,Thank you for your lovely review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Natalia on 7 Feb 2024
Hello Mark,Thank you for your lovely review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

8/10 Good

Fazle Abbas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from N on 7 Feb 2024
Hello Fazle Abbas,Thank you for your lovely review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia

10/10 Excellent

António

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from N on 7 Feb 2024
Hello Antonio,Thank you for your lovely review.We are thrilled to see you enjoyed your stay with us.We hope to see you soon again!Kind regards,Natalia