1 bedroom, premium bedding, minibar, in-room safe

Reviews of Pestana Chelsea Bridge Hotel & SPA

4 out of 5
Pestana Chelsea Bridge Hotel & SPA
354 Queenstown Road, Battersea, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1003 reviews" "
Rating 8 - Good. 285 out of 1003 reviews" "
Rating 6 - Okay. 74 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Shaun

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Pestana Hotel in London and was disappointed by the outdated facilities and lack of cleanliness. The hotel corridors had unattended food trays throughout my visit, and the spa’s old, smelly towels along with a poorly maintained pool were a letdown. Additionally, witnessing staff arguments and experiencing indifferent service did not help. Although the room featured a modern TV and the bed was comfortable, these small positives were overshadowed by the overall negatives. I’d advise looking at other options in London.
Stayed 1 night in May 2024

10/10 Excellent

Ahlam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in quite location yet it’s not far from the many public activities such as the shopping mall behind and the main road and the lovely park in front of it. It is always the place I like to stay in during my visits to London.
Stayed 14 nights in Apr 2024

10/10 Excellent

Linda, College Station

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 4 nights in Apr 2024

8/10 Good

Malik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location as we needed to be near the Battersea Power Station. Staff was helpful and took good care of us. Clean simple room, with a nice view.
Stayed 1 night in May 2024

8/10 Good

Vivianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Lorrainne, Bartlett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very posh and upscale. They even gave us an upgrade.
Stayed 1 night in Apr 2024

10/10 Excellent

Joley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jahan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, nice room and comfy bed. Probably wouldn’t stay here again as there are better located options in London.
Stayed 3 nights in Apr 2024
Response from Ash Sarswat - General Manager on 29 Apr 2024
Dear Jahan, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel clean with comfortable accommodations. However, we're sorry to hear that our location did not meet your expectations. We're continuously striving to improve, and your comments will help us to enhance our services in the future.We value your opinion and hope to have the opportunity to welcome you back in the future. Warm regards,

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The room was very large and clean. I would’ve rather had a view to the river instead of another person apartment but still very comfortable. It is a bit out of the way from the city center.
Stayed 1 night in Apr 2024
Response from Ash Sarswat - General Manager on 22 Apr 2024
Dear Julie,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your spacious and clean room. While we understand your preference for a river view, we're pleased to know that you found your accommodation comfortable nonetheless.Regarding the location, we appreciate your feedback. While we're a bit away from the city center, we aim to provide a peaceful retreat for our guests while still offering convenient access to nearby attractions.We hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

Gamal, London

Stayed 5 nights in Apr 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled away in the perfect spot to Battersea Power station and easy 15 min walk to Sloane Square and Chelsea and Kings Road.
Stayed 2 nights in Apr 2024
Response from Ash Sarswat - General Manager on 22 Apr 2024
Dear Wendy,Thank you for taking the time to share your feedback. We're thrilled to hear that you found our hotel conveniently located, providing easy access to Battersea Power Station as other nice locations.We strive to offer our guests a comfortable and convenient stay, and we're delighted that you enjoyed exploring the nearby areas.We hope to have the pleasure of welcoming you back on your next visit to the area.Warm regards,

10/10 Excellent

Asad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came early and the wonderful staff allowed us to check in 6 hours early when check in is at 4 we came at 10 very helpful and friendly staff and a peaceful hotel
Stayed 1 night in Apr 2024
Response from Ash Sarswat - General Manager on 22 Apr 2024
Dear Asad,Thank you for taking the time to share your experience with us. We're thrilled to hear that our staff were able to accommodate your early check-in request and that you found them to be helpful and friendly. Providing a peaceful and welcoming environment is always our goal, and we're glad to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 Excellent

Faisal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing. Rooms are standard
Stayed 1 night in Apr 2024
Response from Ash Sarswat - General Manager on 22 Apr 2024
Dear Faisal,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you appreciated our fantastic location.We're sorry to hear that the rooms did not fully meet your expectations. We appreciate your feedback, and we will use it to continuously improve our services.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Ash Sarswat - General Manager on 23 Apr 2024
Dear Soraya,Thank you for your feedback!We're glad to hear that you had a positive experience with us. We strive to provide excellent service and ensure all our guests have a comfortable stay. We hope to welcome you back again soon!Warm regards,

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Hotel nice enough, free drink voucher , which was appreciated. Fabulous bed ,didn’t use the restaurant
Stayed 1 night in Apr 2024
Response from Ash Sarswat - General Manager on 22 Apr 2024
Dear Paul,Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed our comfortable beds and the complimentary drink voucher. However, we regret that you did not have the chance to experience our restaurant during your stay.Your feedback is important to us, and we appreciate your comments.We hope to have the opportunity to welcome you back in the future for a more complete experience.Warm regards,

6/10 Okay

Saalim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sandra, Nepean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the size of the room and the view. The location is really quite excellent as well and we could walk everywhere with lots of amenities around like a shopping mall and Battersea Park.
Stayed 10 nights in Mar 2024
Response from Ash Sarswat - General Manager on 22 Apr 2024
Dear Sandra,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the size of your room, the view, and the excellent location of our hotel. It's wonderful to know that you found our location convenient for exploring the area and accessing amenities like the shopping mall and Battersea Park.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,

10/10 Excellent

Jean

Stayed 2 nights in Apr 2024

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly at reception when I checked in on Tues 26th March at 6 pm. We got the two drinks vouchers as Gold VIP member and an upgrade to super king room with fantastic views over the river Thames. Had a great stay. Thanks
Stayed 1 night in Mar 2024
Response from Ash Sarswat - General Manager on 4 Apr 2024
Dear Marissa,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great stay and that you enjoyed the fantastic views over the River Thames from your upgraded super king room.It's wonderful to know that our reception staff provided friendly and attentive service during your check-in.We truly appreciate your loyalty and hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards,

10/10 Excellent

Akvile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect location, beautiful area to walk around, close to a beautiful park. Loved the big spacious room with separate bath and shower.
Stayed 2 nights in Mar 2024
Response from Ash Sarswat - General Manager on 4 Apr 2024
Dear Akvile,Thank you for your wonderful review and for choosing to stay with us. We're delighted to hear that you enjoyed our hotel's perfect location and the beautiful area surrounding it, especially the proximity to Battersea Park.It's fantastic to know that you found your room spacious and appreciated the separate bath and shower facilities. Providing a comfortable and relaxing stay for our guests is always our priority.We hope to welcome you back for another enjoyable experience soon. Warm regards,

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great location for Battersea power station
Stayed 1 night in Mar 2024
Response from Ash Sarswat - General Manager on 27 Mar 2024
Dear Oliver,Thank you for choosing to stay at our hotel and for sharing your positive feedback. We are delighted to hear that you enjoyed your experience with us and found our location convenient for visiting Battersea Power Station.We hope to have the pleasure of welcoming you back in the future for another great stay.Warm regards,

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a 20 minute walk from the Sloane Square tube stop and across from the beautiful Battersea Park. The refurbished Battersea Power Station is a short walk away. The hotel itself is both clean and quiet. The bathroom in the room could use an update and having a window into the bathroom is rather odd. I am not sure if they white leather coach was an interesting choice for the room as it was not very comfortable. The bed in the room was very comfortable and the room was very clean.
Stayed 4 nights in Mar 2024
Response from Ash Sarswat - General Manager on 27 Mar 2024
Dear Rob,Thank you for sharing your feedback on your recent stay at our hotel. We are delighted to hear that you found our location convenient and enjoyed the tranquility of our premises.Your feedback is invaluable as we continuously strive to enhance the comfort and satisfaction of our guests. Rest assured, we will take your suggestions into consideration for future improvements.Thank you again for your review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
lovely facilities and responsive and friendly desk staff, especially Stephanie needed better variety and tasting breakfast choices, lunch soup was served late and was the wrong one
Stayed 5 nights in Mar 2024
Response from Ash Sarswat - General Manager on 18 Mar 2024
Dear Harvey,Thank you for taking the time to share your feedback with us. We are delighted that you found our facilities lovely and our front desk staff, especially Stephanie, responsive and friendly. Providing exceptional service is our priority, and it's rewarding to hear that we met your expectations in this regard.We appreciate your constructive feedback regarding the breakfast choices and the timing and selection of lunch soup. Rest assured, we will address these concerns with our team to ensure improvements are made to enhance the overall dining experience for our guests.Your satisfaction is important to us, and we value your input as it helps us to continually improve. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,

8/10 Good

Walid

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, transportation all around 5-10 min walks max. Would definitely recommend it:)
Stayed 6 nights in Mar 2024
Response from Ash Sarswat - General Manager on 15 Mar 2024
Dear Walid,Thank you for your kind recommendation and positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that you enjoyed your overall experience at our hotel.Your satisfaction is our top priority, and we are thrilled to know that we could meet your expectations. Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,

10/10 Excellent

Harold, Worthing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always first class and superb breakfast buffet
Stayed 2 nights in Mar 2024
Response from Ash Sarswat - General Manager on 13 Mar 2024
Dear Harold,Thank you so much for your kind words and for choosing to stay with us at Pestana Chelsea Bridge Hotel. We're thrilled to hear that you had a first-class experience and enjoyed our superb breakfast buffet.Ensuring that our guests have an exceptional stay is always our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service
Staff were helpful . On other hand some details need to be taken like not providing tissue box in room , breakfast menu fixed all days with few options
Stayed 5 nights in Feb 2024
Response from Ash Sarswat - General Manager on 13 Mar 2024
Dear Mohammed Thank you for sharing your feedback from your recent stay with us. We're pleased to hear that you found our staff to be helpful during your time with us.We appreciate your comments regarding the absence of a tissue box in your room and the limited breakfast menu options. Rest assured, we will address these concerns internally to ensure a better experience for our future guests.Your feedback is valuable to us as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

Manjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Carlos Renan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location right beside the new Battersea Power Station development. Hotel was nice. Big rooms and clean.
Stayed 3 nights in Feb 2024
Response from Ash Sarswat - General Manager on 23 Feb 2024
Dear Scott,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you enjoyed your recent stay with us and that our hotel's location, room size, and cleanliness met your expectations.We are pleased that you found our hotel to be well-maintained and spacious, providing you with a comfortable and enjoyable stay.Your positive comments are truly appreciated by our team, as we strive to ensure that every guest has a memorable and pleasant experience with us. Thank you once again for your review we look forward to hosting you again soon.Warm regards,

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Very safe and modern. Lots of restaurants near by within walking distance. Close to the tube.
Stayed 3 nights in Feb 2024
Response from Ash Sarswat - General Manager on 12 Feb 2024
Dear Paige,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a wonderful experience during your stay at our hotel and that you found our location to be amazing, safe, and modern.Ensuring our guests' comfort, convenience, and safety is our utmost priority, and we are delighted that we were able to meet your expectations in these aspects. We are also pleased to know that you enjoyed the proximity to restaurants and the convenience of being close to the tube.We look forward to welcoming you back for another enjoyable stay in the future. Thank you once again for choosing to stay with us.Warm regards,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, we got upgraded to a suite which was wonderful.
Stayed 2 nights in Feb 2024
Response from Ash Sarswat - General Manager on 12 Feb 2024
Dear Peter,Thank you for sharing your feedback with us. We are delighted to hear that you had an excellent experience during your stay at our hotel and that you were pleased with the suite upgrade.Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are thrilled that we were able to exceed your expectations.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. Thank you once again for choosing to stay with us.Warm regards,

8/10 Good

Catalin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for the price
Concierge were top quality, very lovely and engaging. Hotel was nice although I didn’t get much time to spend in it! I would say the bedrooms are massive but my bathroom was a little small. I would prefer a larger shower. The beds could be comfier but I’m being fussy. It was clean and I’d stay there again.
Stayed 1 night in Feb 2024
Response from Ash Sarswat - General Manager on 12 Feb 2024
Dear Victoria,Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your kind words about our concierge team and are delighted to hear that they provided you with top-quality service.We strive to provide comfortable accommodations for all our guests, and we regret any inconvenience caused by the size of the bathroom and the comfort of the beds. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our facilities and services.We are pleased to hear that you found the hotel to be clean and that you would consider staying with us again. We look forward to welcoming you back and ensuring that you have an even more enjoyable experience during your next visit.Warm regards,

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel , rooms if a very good standard. Beds very comfortable .
Stayed 1 night in Feb 2024
Response from Ash Sarswat - General Manager on 12 Feb 2024
Dear Marie ,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel to be really nice and that you enjoyed the high standard of our rooms, as well as the comfortable beds.Ensuring our guests' comfort and satisfaction is our utmost priority, and we are delighted that we were able to provide you with a pleasant stay.We look forward to welcoming you back for another wonderful experience in the future. Thank you once again for choosing to stay with us.Best regards,

10/10 Excellent

P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
The TV's in the room were not working, and the hotel has a general strange smell in public spaces. Shame the spa is still closed.
Stayed 1 night in Jan 2024
Response from Ash Sarswat - General Manager on 12 Feb 2024
Dear guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the TV issues in your room and any unpleasant odors you encountered in our public spaces.Please know that we take such matters seriously, and we are actively working to address these issues to ensure a more enjoyable experience for our guests in the future. Our maintenance team is investigating the TV problems to ensure all equipment is in proper working order, and we are taking measures to address any lingering odors in our public areas.Regarding the spa closure, we understand your disappointment, and we apologize for any inconvenience this may have caused. We appreciate your understanding and patience as we work to improve. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Peter Day

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Ahmed

Stayed 5 nights in Jan 2024

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always super friendly
Stayed 3 nights in Jan 2024
Response from Ash Sarswat - General Manager on 12 Feb 2024
Dear Ron,Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.It brings us immense joy to hear that our staff's friendliness made a positive impression on you during your stay. We look forward to welcoming you back for another delightful stay in the future. Thank you once again for choosing to stay with us.Best regards,

10/10 Excellent

Melissa

Very nice and clean
Stayed 2 nights in Jan 2024
Response from Ash Sarswat - General Manager on 12 Feb 2024
Dear Melissa,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice and clean during your recent stay.We are thrilled that our efforts were noticeable and appreciated by you.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you once again for choosing to stay with us.Best regards,

10/10 Excellent

Myuran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel to enjoy Battersea power station and walk into Chelsea
Stayed 2 nights in Jan 2024
Response from Ash Sarswat - General Manager on 12 Feb 2024
Dear Myuran,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and found it to be the perfect choice for enjoying Battersea Power Station and exploring Chelsea.It is our goal to provide our guests with a comfortable and convenient experience, and we are thrilled that we were able to meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you once again for choosing to stay with us.Best regards,

8/10 Good

Matt

Liked: Cleanliness, staff & service
The mens 'changing room' in the spa is quite beaten up, floor needs repairing, stains on the walls, sinks etc
Stayed 2 nights in Jan 2024
Response from Ash Sarswat - General Manager on 12 Feb 2024
Dear Matt ,Thank you for providing feedback about your recent experience at our hotel spa. We sincerely apologize for any inconvenience caused by the condition of the men's changing room.We take such feedback seriously, and we are actively working to address these issues to ensure a more pleasant experience for our guests in the future.We appreciate your understanding and patience as we strive to improve.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable spa experience.Best regards,

10/10 Excellent

fergal

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Surya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Joel

Stayed 5 nights in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Jason

Business traveller
Liked: Cleanliness, room comfort
Travelodge but with a different name … not good.
After a shaky check in when they didn’t know if I had paid or not, the room was relatively comfortable but with a work out looking leather couch. The iron they provided had certainly seen better days, with some type of anti theft chain on it allowing you to only use the iron a small area. The shower was terrible / a mixture of awful temperature control followed by a weird misting rather than waterfall. It really felt a like a no thrills hotel.
Stayed 1 night in Jan 2024
Response from Ash Sarswat - General Manager on 16 Jan 2024
Dear Mr. Jason,Thank you for taking the time to share your feedback following your recent stay with us. I appreciate your review and would like to extend my apologies for the inconveniences you experienced.We strive to provide a comfortable and enjoyable experience for all our guests, and it's disheartening to hear that we fell short during your stay. Please rest assured that your feedback is taken seriously, and we will use it to make necessary improvements.We hope that you would consider giving us another opportunity to exceed your expectations in the future. Thank you for choosing to stay with us, and we look forward to the possibility of welcoming you back for a more positive experience.Warm regards,Ash Sarswat - General Manager