Dear Bob, thank you for sharing your review. We are so glad to hear you and your family enjoyed your stay with us and that you liked our hotel. We look forward to welcome you back soon! Best wishes,

Dear Gabriella, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location, as well as your room. I'm sorry to hear your room was not serviced during your visit, this does not meet our usual high standards and we wish we could have made this right for you during your stay. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

Dear Margaret, thank you for sharing your review. I am saddened to read your comments regarding our team, particularly as our friendly and attentive service often receives the most praise from our guests. I am sorry this was not your experience and will be sure to address this with the relevant team members. I hope that we will have another chance to welcome you, so that we can wow you with our true service in future. Kind regards,

Dear Michael,Thank you for taking the time to share your feedback from your visit to Park Plaza London Riverbank.We are delighted to read from your review that you enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza London Riverbank, I look forward to welcoming you back.Sincerely, Kristine

Dear Dr Kalpana, thank you for your review. We are saddened to learn that your stay with us did not live up to your expectations. We wish we had known that your room did not live up to your expectations so our team would have found a solution on time. Please rest assured your feedback is valuable to us and will be shared with our team accordingly. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to truly wow you. Kind Regards, Irene

Dear Amy, thank you for taking your time to share your review. We are so sorry to hear your room did not meet our high maintenance and cleanliness standards. This does not meet our usual high standards and we wish we could have made this right for you during your stay. Please accept my apologies for any inconvenience caused. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

Dear Frederic, thank you for your review. We are glad to learn that you loved your stay with us. Please do not hesitate to visit our website to join our Radisson loyalty programme to enjoy future discounts and benefits for upcoming stays! We do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Annie, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Eileen, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel and it's excellent location. We look forward to welcome you back soon! Kind Regards,

Dear David, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Irina, thank you for sharing your fabulous review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel. We look forward to welcome you back soon! Best wishes,

Dear Nimfa, thank you for your comment. It was a pleasure having you at our hotel and we hope to see you again soon. Best regards,

Hello Rachel, thank you for sharing your honest review. We are pleased to hear you found the hotel's location convenient and impressed with Christabelle's service. Nonetheless, we are very disappointed to hear about your experience with our housekeeping service and the fire evacuation during our stay. We would like to assure you that the safety and security of our guests and team members remain our utmost priority at all times. We are sorry for the inconvenience or anxiety caused by this incident and would like to assure you evacuation policies and procedures are correctly followed moving forward. We truly hope to exceed your expectations in the future with services that are memorable for all the right reasons. Kind regards

Dear Mike, we appreciate your comment and it's great to see you enjoyed your room upgrade. We hope to see you again soon. Best regards

Dear Maria, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel and your comfortable room. We look forward to welcome you back soon! Best wishes,

Dear Pauline, thank you for your review. We are glad to learn that you loved your stay with us, however, please accept our apologies for the delay experienced with our service on this occasion. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Thank you for your message, Janet,We are delighted your grandchildren enjoyed our swimming pool. Nonetheless, we are sorry that the nearby areas for eating were not well explained to you. We hope, despite this inconvenience we have another chance to welcome you and deliver again a 10/10 experience in the future. Kind regards,