Dear Irina, thank you for sharing your fabulous review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel. We look forward to welcome you back soon! Best wishes,

Dear Nimfa, thank you for your comment. It was a pleasure having you at our hotel and we hope to see you again soon. Best regards,

Hello Rachel, thank you for sharing your honest review. We are pleased to hear you found the hotel's location convenient and impressed with Christabelle's service. Nonetheless, we are very disappointed to hear about your experience with our housekeeping service and the fire evacuation during our stay. We would like to assure you that the safety and security of our guests and team members remain our utmost priority at all times. We are sorry for the inconvenience or anxiety caused by this incident and would like to assure you evacuation policies and procedures are correctly followed moving forward. We truly hope to exceed your expectations in the future with services that are memorable for all the right reasons. Kind regards

Dear Mike, we appreciate your comment and it's great to see you enjoyed your room upgrade. We hope to see you again soon. Best regards

Dear Maria, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel and your comfortable room. We look forward to welcome you back soon! Best wishes,

Dear Pauline, thank you for your review. We are glad to learn that you loved your stay with us, however, please accept our apologies for the delay experienced with our service on this occasion. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Thank you for your message, Janet,We are delighted your grandchildren enjoyed our swimming pool. Nonetheless, we are sorry that the nearby areas for eating were not well explained to you. We hope, despite this inconvenience we have another chance to welcome you and deliver again a 10/10 experience in the future. Kind regards,

Dear Patrick,Thank you for your recent stay with us at Park Plaza London Riverbank.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,Hotel ManagementPark Plaza London Riverbank

Dear Herlina, thank you for choosing our hotel and taking the time to share your positive experience. We hope to see you again soon. Kind Regards, Solari

Dear Jarby, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel and it's fantastic location. We look forward to welcome you back soon! Best wishes,

Dear Chad Andrew,Thank you for taking the time to share your feedback from your visit to Park Plaza London Riverbank.We are delighted to read from your review that you enjoyed the location. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza London Riverbank, I look forward to welcoming you back.Sincerely, Kristine

Dear Krishna, thank you for your feedback. We are delighted you enjoyed your stay with us. We aim to offer the best service possible to our guests, and we are pleased that we exceeded your expectations. We look forward to your next stay. Kind Regards, Alina

Dear Katrina, thank you for sharing your review. Whilst we are glad to hear that you liked our hotel, I'm sorry to hear that your room did not meet our high cleanliness and maintenance standards and negatively impacted your stay. This does not meet our usual high standards and we wish we could have made this right for you during your stay. We hope you give us a new opportunity to improve your experience and make your next one more enjoyable. Kind Regards,

Dear Julie, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene