Front of property – evening/night

Reviews of Park Grand Paddington Court

4 out of 5
Park Grand Paddington Court
27 Devonshire Terrace, Paddington, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 616 out of 1762 reviews" "
Rating 8 - Good. 519 out of 1762 reviews" "
Rating 6 - Okay. 303 out of 1762 reviews" "
Rating 4 - Poor. 175 out of 1762 reviews" "
Rating 2 - Terrible. 149 out of 1762 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with partner
The first time I stayed here it was all very good.I got the room that I had booked with a king bed overlooking the garden. Ever since there has always been a problem with the last 4 bookings. This visit we arrived at around 6 pm. The room they gave us had not been cleaned. It did not have a queen bed as booked and was very small up in the attic. Reception seemed unconcerned that the room was dirty but offered me a room on the lower ground floor. I always e mail in advance to ask to not but me in the basement. The rooms are dark and depressing. This was the only room they had so we had to take it. Although offered a full refund looking for a room at 6 pm was after travelling all day was not an option. The hotel really needs to pay attention to returning guests and improve their methods of allocating rooms to actually give people what they have booked!!
Stayed 3 nights in May 2024

8/10 Good

Richard, dunediin

Liked: Cleanliness, staff & service, property conditions & facilities
Shoebox for a room but was clean and functional
Stayed 1 night in May 2024
Response from Vinayak Girgune on 27 May 2024
Dear Richard ,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our room to be clean and functional, despite its compact size.We understand that some of our rooms may be smaller than others, and we apologize if this caused any inconvenience. However, we're proud to offer our guests a clean and comfortable space to rest and relax during their stay.We're always looking for ways to improve our rooms and amenities, and we appreciate your feedback. We'll take your comments into consideration as we continue to work on enhancing our hotel.If there's anything else you'd like to share or any specific areas you'd like to see improved, please don't hesitate to let us know. We value your feedback and would like to invite you to stay with us again in the future.Thank you again for choosing to stay with us.Sincerely,

4/10 Poor

lucy

Liked: Cleanliness
Disliked: Property conditions & facilities
Payed for a “deluxe double room” advised “large double bed” This was not the case. We walked into the room to see 2 single beds, only to find out that you had to push the beds together and clip them to give us the “deluxe” experience
Stayed 1 night in May 2024
Response from Vinayak Girgune on 27 May 2024
Dear lucy,I am writing to apologize for the disappointment and frustration you experienced during your stay with us. We understand that you were expecting a large double bed in your "Deluxe Double Room" and were instead surprised to find two single beds that had to be pushed together and clipped to create a larger sleeping space.I want to assure you that this was not the standard configuration we normally provide for our Deluxe Double Rooms. We take pride in our attention to detail and strive to provide our guests with a comfortable and enjoyable experience. In this case, we fell short of our usual standards, and for that, I apologize.Please know that we are taking immediate action to correct this issue and ensure that our rooms are accurately represented in our descriptions. We will also review our processes to prevent similar misunderstandings in the future.If there's anything we can do to make up for the inconvenience, please don't hesitate to let us know. We value your feedback and would like to invite you to stay with us again, this time in a room that meets your expectations.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in central London about a 5 minute walk from Lancaster Gate tube station and a stones throw from Hyde Park. Conveniently located to access the West End, Park Lane and other parts of central London. The hotel is nice and clean. The room I stayed in was small but well designed with everything you need. It had a fridge, microwave, kettle and lots of complimentary drinks and a box of chocolates. There were a variety of international plug sockets to cater for travellers from all around the globe. The staff were courteous and professional and answered all the questions I had. I'd definitely stay here again.
Stayed 1 night in May 2024
Response from Vinayak Girgune on 27 May 2024
Dear Christopher,Thank you for taking the time to share your wonderful feedback about your recent stay with us. We're thrilled to hear that you found our location to be convenient and accessible, with Lancaster Gate tube station just a 5-minute walk away and Hyde Park right on our doorstep. We're proud of our central location and the fact that it allows our guests to easily explore the best of London.We're also delighted to hear that you enjoyed your room, despite its compact size. We take pride in our attention to detail and strive to provide everything our guests need to feel comfortable and relaxed. It's great to hear that you appreciated the thoughtful touches, such as the fridge, microwave, kettle, and complimentary drinks and chocolates. We know that these little extras can make a big difference during a stay.We're also happy to hear that you found our international plug sockets convenient and appreciated the thought we put into catering to guests from all around the world. We understand that traveling can be stressful, and we want to do everything we can to make our guests feel at ease.Most importantly, we're thrilled to hear that you found our staff to be courteous and professional. We take pride in providing excellent service, and it's great to know that we were able to exceed your expectations.Thank you again for choosing to stay with us and for sharing your feedback. We're delighted to have been able to provide you with a memorable experience, and we look forward to welcoming you back again soon.Sincerely,

8/10 Good

Angela, carlisle

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for access to Paddington Station
Stayed 3 nights in May 2024
Response from Vinayak Girgune on 26 May 2024
Dear Angela,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our location convenient for accessing Paddington Station, one of London's main transportation hubs. We're proud of our central location and the ease of getting around the city from our hotel.We're sorry to hear that you experienced some issues with your room, including the lack of space, no water in the room, and no fruit as shown in the booking pictures. We take these issues seriously and will use your feedback to make improvements to our services and amenities.However, we're glad that you found our location convenient, and we hope that this aspect of your stay was a positive experience for you. If you have any further comments or suggestions, please don't hesitate to reach out to us.Thank you again for choosing to stay with us, and we hope to welcome you back again soon.Best regards,

6/10 Okay

Ada

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated. No direct elevator to rooms. Too many stairs making it difficult to lug luggage. Short of staff so have to wait for someone to help. Walking distance to Paddington station. Room clean but musty smell.
Stayed 1 night in May 2024
Response from Vinayak Girgune on 25 May 2024
Dear Ada,Thank you for sharing your detailed feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the lack of a direct elevator to rooms, the difficulty in lugging luggage up stairs, and the wait time for assistance due to short staffing are duly noted. We will address these issues internally to improve the overall guest experience.We appreciate your feedback on the cleanliness of the room, although we regret to hear about the musty smell. Rest assured, we will investigate this matter further to ensure a more pleasant environment for our guests in the future.We are glad to hear that our location near Paddington station was convenient for you. Your feedback is valuable to us, and we thank you for choosing to stay with us. If there are any additional details you would like to share or if there is anything else we can assist you with, please do not hesitate to reach out. Thank you for your feedback.Best Regards,

6/10 Okay

Mrs Karen

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Vinayak Girgune on 25 May 2024
Dear KarenThank you for sharing your feedback with us. We appreciate your input and will use it to improve our services. If there are any specific areas you feel we could enhance, please let us know so we can address them accordingly. We value your opinion and strive to provide the best experience for all our guests. Thank you for choosing to stay with us.Best Regards,

4/10 Poor

Chadi

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Vinayak Girgune on 25 May 2024
Dear Chadi,Thank you for taking the time to provide us with your feedback. We are sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will take them into consideration as we work to improve our services. If there are any specific issues you would like us to address, please feel free to share them with us. We appreciate your feedback and hope to have the opportunity to better serve you in the future. Thank you for staying with us.Best Regards,

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Didn’t expect the bed in the room to be a Murphy Bed with a terrible mattress otherwise the room and facilities were fine
Stayed 1 night in May 2024
Response from Vinayak Girgune on 22 May 2024
Dear Thomas,Thank you for your feedback. We’re glad to hear that you found the room and facilities satisfactory. However, we apologize for the discomfort caused by the Murphy bed mattress. Your comfort is important to us, and we will address this issue to ensure a better experience for future guests.We hope to welcome you back for an improved stay.Best regards,Vinayak Girgune

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Vinayak Girgune on 25 May 2024
Dear Melissa,Thank you for providing us with a perfect rating! We are delighted to hear that you had a wonderful experience during your stay. Your positive feedback is greatly appreciated, and we are thrilled that you found our services to your satisfaction.If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. We value your opinion and strive to maintain the highest standards of service for all our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for your feedback and for choosing our establishment.Best Regards,

4/10 Poor

Mike

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was trash between the bed and window. The bedding was stained, the electric outlets didn't work properly nor did the AC/Heater.
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 22 May 2024
Dear Mike,We're sincerely sorry to hear about the issues you encountered during your stay. It's disappointing that the cleanliness of your room did not meet our usual standards, and we apologize for any inconvenience caused by the stained bedding and malfunctioning electric outlets and AC/heater.Please know that your feedback is invaluable to us, and we will address these concerns with our housekeeping and maintenance teams to ensure that they are rectified promptly.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best regards,Vinayak Girgune

6/10 Okay

Sudhakar

Liked: Cleanliness
Single person room is too small.
Stayed 1 night in May 2024
Response from Vinayak Girgune on 22 May 2024
Dear Sudhakar ,Thank you for your feedback. We appreciate your comments about the single room size. We understand that space is an important factor in your comfort, and we apologize for any inconvenience this caused.Your feedback is valuable to us as we continually work to improve our guest experience. If you decide to stay with us again, please don't hesitate to reach out so we can find a room that better suits your needs.Best regards,Vinayak Girgune

8/10 Good

Kenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a comparatively small room but clean and confortable, housekeeper also does a good job everyday. Receptionists are all helpful.
Stayed 3 nights in May 2024
Response from Vinayak Girgune on 22 May 2024
Dear Kenny,Thank you for your kind words! We're pleased to hear that you found the room clean and comfortable, and that our housekeeping team maintained high standards throughout your stay. It's also wonderful to know that our receptionists were helpful and contributed to your positive experience.We appreciate your feedback and hope to have the pleasure of welcoming you back soon.Best regards,Vinayak Girgune

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect size.
Stayed 9 nights in May 2024
Response from Vinayak Girgune on 22 May 2024
Dear Carol,Thank you for your feedback! We're thrilled to hear that the room size was perfect for you.We hope you had a comfortable stay and look forward to welcoming you back in the future.Best regards,Vinayak Girgune

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2024
Response from Vinayak Girgune on 25 May 2024
Dear Madeline,Thank you for providing us with a perfect rating! We are delighted to hear that you had a wonderful experience during your stay. Your positive feedback is greatly appreciated, and we are thrilled that you found our services to your satisfaction.If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. We value your opinion and strive to maintain the highest standards of service for all our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for your feedback and for choosing our establishment.Best Regards,

8/10 Good

Carole

Liked: Property conditions & facilities
We would certainly stay here again. We had a 10 day booking and loved the location and neighborhood, close to Paddington Station, restaurants, and a great walkability factor. The rooms and bathrooms are very small, but clean with comfortable beds. Plumbing works great too, plenty of hot water and modern showers. Staff was friendly and immediately changed our room when we were originally given a room on the lowest level that seemed like a basement. Ask for a room on the upper floors! Our only complaint would be the anemic air conditioning. I’m afraid the room would be way too hot for us in the summer. The thermostat was set at 19 degrees centigrade and we asked staff to lower this but it didn’t happen. We were ok with this although we sure would have liked the room to be cooler. Again, not the cheapest hotel but for the price we’re were very happy and would stay here again on our next visit.
Stayed 10 nights in May 2024
Response from Vinayak Girgune on 20 May 2024
Dear Carole,Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your 10-day stay with us and appreciated our convenient location near Paddington Station and restaurants.We're glad to hear that you found our rooms and bathrooms clean with comfortable beds, and that our plumbing worked well. It's fantastic to hear that our staff promptly addressed your concerns and accommodated your request for a room on the upper floors.We apologize for any inconvenience caused by the air conditioning not meeting your expectations. Your feedback is important to us, and we will address this issue to ensure a more comfortable stay for our guests in the future.We're delighted that you were overall happy with your stay and would choose to stay with us again on your next visit. We look forward to welcoming you back!Warm regards,Vinayak Girgune

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
I’d stay here again
Stayed 3 nights in May 2024
Response from Vinayak Girgune on 20 May 2024
Dear ashley,Thank you for your positive feedback! We're delighted to hear that you would choose to stay with us again.We look forward to welcoming you back for another enjoyable visit.Warm regards,Vinayak Girgune

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff at reception and at breakfast. Clean, tidy and comfortable
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 20 May 2024
Dear MartinThank you for your feedback. We're glad to hear that you enjoyed your room and found our location convenient.We apologize for the difficulty you experienced in controlling the temperature. Your comments are important to us, and we will address this issue to improve our guests' comfort.We hope to have the pleasure of welcoming you back in the future.Warm regards,Vinayak Girgune

6/10 Okay

Sloan, SLC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Vinayak Girgune on 20 May 2024
Dear Sloan,Thank you for your review. We're glad to hear that you found some aspects of your stay satisfactory.We always strive to improve and provide a better experience for our guests. If there are specific areas where you feel we could enhance your stay, please let us know. Your feedback is invaluable to us.We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Warm regards,Vinayak Girgune

6/10 Okay

Jim

Travelled with family
Liked: Cleanliness
Poor WiFi connections. Lots of stairs and difficult with lots of luggage.
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 20 May 2024
Dear Jim,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the WiFi connection and the difficulty with stairs, especially when carrying luggage.Providing a seamless experience for our guests is our top priority, and we regret that we fell short of your expectations in these areas. Your feedback is valuable to us, and we will work diligently to address these issues and improve our services.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Vinayak Girgune

6/10 Okay

Shaun

Travelled with group
Liked: Cleanliness, property conditions & facilities
Hotel is fine for the price. Only issue we had was the staff. We arrived late and ordered food to be delivered and requested a plate and knife and fork and apparently this is impossible. A hotel which serves breakfast which can’t provide some cutlery is just ridiculous.
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear Shaun,Thank you for taking the time to share your feedback about your stay with us. We're glad to hear that you found our hotel to be fine for the price, but we apologize for the inconvenience you experienced with the staff.We're disappointed to hear that we were unable to provide you with a plate and knife and fork despite your request. This is not the level of service we strive to provide, and we fell short of your expectations.You're right that it's not unreasonable to expect a hotel that serves breakfast to be able to provide basic cutlery. We apologize for the oversight and will make sure to address this issue with our staff.We'd like to make things right and ensure that you have a better experience if you were to stay with us again. If you'd like to discuss this further or have any other feedback, please don't hesitate to reach out to us.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in the future.

6/10 Okay

Murat

Stayed 5 nights in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear MuratThank you for taking the time to share your feedback about your stay with us. We appreciate your honest rating of 3 out of 5 and would like to address any concerns you may have had.We're glad to hear that your stay was decent, but we're sorry to hear that we didn't quite meet your expectations. We understand that our hotel is not perfect, but we're always looking for ways to improve.Could you please let us know what we did well and what we could have done better? Your feedback is invaluable to us, and we'll use it to make changes to our hotel and services.If you have any specific concerns or issues, please don't hesitate to reach out to us. We're here to listen and want to make things right.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in the future.

6/10 Okay

Siobhan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was a bit spotty, but otherwise clean, quiet, and easily accessible. Not bad for the price.
Stayed 4 nights in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear GuestThank you for taking the time to share your feedback about your stay with us. We're glad to hear that you found our hotel to be clean, quiet, and easily accessible. We strive to provide a comfortable and convenient stay for all of our guests, and it's great to hear that we met your expectations in these areas.We're sorry to hear that our service was a bit spotty at times. We understand that our team's performance can make a big difference in the overall experience, and we'll work to improve our service standards. We'll review our staff's performance and provide additional training where needed to ensure that we're consistently delivering the level of service our guests expect.We're also grateful for your feedback on the price of our hotel. We understand that budget is an important consideration for many travelers, and we're proud to offer a high-quality stay at a competitive price.Thank you again for your feedback, and we hope to welcome you back to our hotel in the future.

2/10 Terrible

Poupak, North Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service. They pick and choose who to check in first. Our room was across from main hotel. Very tiny hallway with smell of mold and moisture. Shower stall is extremely small. I would not recommend this hotel.
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear GuestThank you for taking the time to share your feedback about your stay with us. We're sorry to hear that you experienced poor service and had a negative experience at our hotel.We apologize for the issue with the check-in process. We strive to provide efficient and courteous service to all of our guests, and it's unacceptable that we fell short in this regard. We'll make sure to review our check-in procedures and provide additional training to our staff to ensure that all guests are treated with the same level of service and respect.We're also sorry to hear that you were not pleased with your room location. We understand that our room across from the main hotel may not be ideal for everyone, but we'll do our best to accommodate guest requests whenever possible. In terms of the room itself, we apologize for any issues with the size of the hallway and the smell of mold and moisture. We'll investigate these issues and take necessary steps to address them.Regarding the shower stall, we understand that size can be a concern for some guests. We'll consider renovations or updates to make our bathrooms more comfortable and functional for all guests.We value your feedback and would like to make things right. If you would like to discuss this further or provide any additional feedback, please don't hesitate to reach out to us.Thank you again for your feedback, and we hope that you will give us another chance to show you the level of service and comfort that you deserve.

8/10 Good

Wai Ting

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel in general is not bad, the location is very convenient indeed. The room is clean and has everything needed. Expect to carry your luggage up in a few steps before reaching the elevator.
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear Wai Ting,Thank you for taking the time to share your feedback about your stay with us. We're glad to hear that you found our hotel to be convenient and that our location met your needs. We're also pleased to hear that your room was clean and well-equipped with everything you needed.We appreciate your honesty about the stairs leading up to the elevator, and we'll make sure to provide this information to future guests who may not be aware of it. We understand that carrying luggage up stairs can be inconvenient, and we'll consider ways to improve the accessibility of our hotel for guests.Thank you again for your feedback, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A spacious room for central London. Convenient location and a very clean room, quiet too. A lovely breakfast. Good left luggage service. Would certainly recommend this hotel. Many thanks
Stayed 1 night in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear Martin,Wow, thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our hotel exceeded your expectations. We're particularly pleased to hear that you found our room to be spacious, which is especially important in a city like London where space can be at a premium.We're also glad to hear that you appreciated our convenient location and quiet room. We understand that a good night's sleep is essential for a great day, and we're happy to have been able to provide that for you.Our breakfast is a highlight of many guests' stays with us, and we're delighted to hear that you enjoyed it. We take pride in providing a delicious and varied selection of options to start your day off right.We're also happy to hear that our left luggage service was helpful to you. We understand that sometimes plans can change, and we're happy to be able to accommodate guests' needs.Thank you again for your kind words and for recommending our hotel to others. We appreciate your business and look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and staff was very friendly and helpful
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear Michael,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our location and that our staff was able to provide you with the friendly and helpful service that we strive for.We're proud of our convenient location in the heart of [neighborhood/city], and we're glad to hear that it made your stay with us more enjoyable. We're also grateful to hear that our staff was able to assist you with any needs or questions you may have had.At [Hotel Name], we believe that our staff is one of our greatest assets, and we're always looking for ways to improve their training and service. Your feedback is invaluable to us, and we're glad to hear that you found them to be friendly and helpful.Thank you again for choosing to stay with us and for taking the time to share your positive experience with others. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Daniel

Travelled with partner
Disliked: Staff & service, amenities
Told upon arrival at Park Grand Paddington rooms were not available due to rain damage. Staff was completely disorganized, would not recommend this property.
Stayed 1 night in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear Daniel,I am extremely sorry to hear that you experienced a disappointing stay at our hotel due to the unforeseen circumstances with the room availability. We understand that the rain damage caused us to have to move you to another room, which was not what you were expecting.I want to apologize for the inconvenience and frustration that this caused you, particularly during your initial arrival. We take full responsibility for the disorganization and lack of communication from our staff during this time. It's clear that we fell short of our usual standards, and for that, I am truly sorry.Please know that we are taking immediate action to rectify the situation and ensure that our staff is better equipped to handle unexpected situations like this in the future. We will also be reviewing our internal processes to prevent such incidents from happening again.I would like to offer you a complimentary [breakfast/upgrade/stay] on your next visit, as a gesture of goodwill and apology. We value your business and would like to show you that we are committed to making things right.If you have any further feedback or concerns, please don't hesitate to reach out to me directly. Your feedback is invaluable in helping us improve and provide a better experience for our guests.Once again, I apologize for the disappointment and frustration caused by your stay at our hotel. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Kira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the tube station that could get you anywhere in the city. Staff was friendly. The rooms were small but were just for sleeping so it was not a big deal. It was walkable to many restaurants. Felt very safe.
Stayed 1 night in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear Kira,Thank you for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you appreciated our convenient location, with the tube station just a short walk away. Our proximity to public transportation makes it easy for our guests to get around the city and explore all that London has to offer.We're also glad you found our staff to be friendly and welcoming. We strive to provide exceptional service to all our guests, and it's great to hear that we met your expectations.We understand that our rooms may be on the smaller side, but we're pleased to hear that you didn't find it to be a big deal. Our rooms are designed to be comfortable and cozy, and we're happy to hear that you found them suitable for your needs.We agree that our location is perfect for exploring the local area, with many restaurants and cafes within walking distance. And we're glad you felt safe and secure during your stay. We take pride in providing a welcoming and secure environment for all our guests.Thank you again for your lovely review. We hope to welcome you back again soon!

6/10 Okay

Narda

Travelled with partner
Liked: Amenities
Location The fact we got switched from the property we booked into originally, last minute.
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear Narda,Thank you for taking the time to share your review of our hotel. We're sorry to hear that you were switched from the original property you booked into, and we apologize for any inconvenience or disruption this may have caused.We understand that this change was made last minute, and we appreciate your flexibility and understanding in this matter. We're glad you found our location convenient and that our friendly staff and comfortable rooms made up for the unexpected change.Please know that we're always looking for ways to improve our operations and minimize disruptions to our guests. We'll take your feedback into account as we work to enhance our booking and communication processes.Thank you again for your review, and we hope to have the opportunity to serve you better in the future.

4/10 Poor

Matthew

Travelled with partner
Disliked: Cleanliness, amenities
Stayed in Room B01, You need to clean under the Bed, its horrendous...the Room was Tiny, no way that is a Deluxe Room, and the Bed is so uncomfortable, and all we could here where Doors Banging in the Basement, as you where in and out of Cupboards...The Breakfast, looked like it had been there Hours, hence we went for Toast, but your Bread was still Frozen....ask reception for extra Milk on Saturday night, they never had any...overall not good, and would not stay again..
Stayed 1 night in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear Matthew,Thank you for taking the time to share your review of your stay with us. We apologize for the disappointing experience you had in Room B01, and we're truly sorry that it didn't meet your expectations.We take all feedback seriously and are committed to providing a high-quality experience for all our guests. We've taken note of the specific issues you mentioned, including the cleanliness under the bed, the size of the room, the comfort of the bed, and the noise from the basement. We'll address these issues immediately and make sure that our housekeeping team is more thorough in their cleaning duties.We're also sorry to hear that you were disappointed with the breakfast options. We understand that our buffet may not have been as fresh as you expected, and we apologize for any inconvenience this caused. We'll review our breakfast service to ensure that we're providing a better experience for our guests.Regarding the request for extra milk on Saturday night, we apologize for the mistake. We should have been able to provide you with this amenity, and we'll make sure that our staff is better equipped to handle such requests in the future.Lastly, we're sorry to hear that you wouldn't stay with us again. We value your feedback and would like to invite you to stay with us again and experience the improvements we've made. We hope you'll give us another chance to show you what we're capable of.Thank you again for your review. We appreciate your honesty and will do our best to address your concerns.

8/10 Good

Daniel, Portland

Liked: Cleanliness, staff & service
Added already
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear DanielThank you for taking the time to share your review of your stay with us. We're thrilled to hear that you enjoyed your stay with us and gave us a rating of 4 out of 5!We're glad that you found our hotel to be comfortable and convenient, and we appreciate your feedback on our amenities and services. We're constantly working to improve our offerings and make sure that our guests have a great experience, so we're glad to hear that we're on the right track.If you have any suggestions or recommendations for how we can improve, we'd love to hear them! We're always looking for ways to make our guests' stays more enjoyable and memorable.Thanks again for your review, and we hope to welcome you back to our hotel soon!

4/10 Poor

Daniel, Portland

Travelled with partner
Liked: Staff & service
The location near Paddington and restaurants was great. The staff was also excellent. Unfortunately the room in the annex of this was hotel was inferior to lodging in the main building. We found many things did not work properly. Could not get hot water in the shower on occasion.
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear Daniel,Thank you for taking the time to share your review of our hotel. We're thrilled to hear that you enjoyed our location near Paddington and appreciated the excellent service from our staff. We're also glad that you found our restaurants to be a highlight of your stay.However, we apologize for any inconvenience or disappointment caused by the room in the annex. We understand that it didn't meet your expectations, and we're sorry that you experienced issues with the amenities and facilities. We take all feedback seriously and are looking into the issues you experienced with the hot water in the shower.We want to assure you that we're committed to providing a high-quality experience for all our guests, and we'll take your feedback into account as we work to improve our facilities and services. We appreciate your honesty and would like to invite you to share more details about your experience so that we can better understand what went wrong.Thank you again for your review, and we hope to have the opportunity to serve you better in the future

2/10 Terrible

Daniel

Travelled with partner
Disliked: Staff & service, amenities
Upon arrival we were told that there were no rooms available due to damage resulting from rain. The hotel had made arrangements for us at another hotel and would provide transportation. After approximately forty-five minutes the promised transport had not arrived. I had asked the hotel staff several times what the status was on our transport and was told it was just down the street. I had also overheard other potential guests told their rooms were not available but for various reasons. We had never received any correspondence from the hotel or Expedia as to the situation at the hotel. Front desk staff were totally lost.
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear Daniel,I am extremely sorry to hear that you had a disappointing experience at our hotel. We understand that your arrival was met with unexpected news about the room availability, and we apologize for the inconvenience and frustration this caused.We take full responsibility for not being able to provide you with the necessary information and support during your stay. We should have communicated more clearly with you about the situation and provided a more accurate update on the transportation arrangements. We also apologize for the delay in providing the transportation, which was unacceptable.Additionally, we regret that you felt that our front desk staff were "totally lost" during your stay. We understand that this is not the level of service we strive to provide, and we will address this issue with our staff.We want to assure you that we are taking steps to prevent such incidents from happening in the future. We are reviewing our procedures for handling unexpected events, such as damage caused by rain, and we will ensure that our staff are better equipped to handle these situations.We would like to offer you a gesture of goodwill for the inconvenience you experienced during your stay. Please contact us at [hotel email] so that we can discuss this further with you.Once again, we apologize for the poor experience you had at our hotel. We value your feedback and would like to invite you to give us another chance to show you what we're capable of.

8/10 Good

Hirantha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Vinayak Girgune on 16 May 2024
Dear HiranthaThank you for taking the time to share your review of our hotel! We're thrilled to hear that you enjoyed your stay with us and gave us a score of 4 out of 5.We're glad you appreciated our convenient location, friendly staff, and comfortable rooms. We're always looking for ways to improve and exceed our guests' expectations, so we're grateful for your feedback.We're sorry to hear that we didn't quite meet your expectations in one area, but we'd love to know more about what we could have done better. If you have any specific comments or suggestions, please don't hesitate to share them with us.Thank you again for your review, and we hope to welcome you back again soon!

2/10 Terrible

Kelly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
VERY disappointed. Check in staff lady was slow, not competent & should not be in customer service. She lied to my colleague traveling with saying his room was not in the basement when in fact it was. I was handed 2 blank key cards that were scratched & filthy dirty. Disgusting. If you happen to stay in the same closet I did (room 139) it will take you at least 15 min going up & down small stairways to realize there is NOT one sign leading you to this room. Signage in each hall ranges from 105-108, 105-121, 122-128, 129-138, 142-145. I had to walk all the way back & be escorted & he acted like this happens all the time. The room was extremely small with a single bed. Bed was fine. Very low quality everything here. Shower was a nightmare. You can't turn water on without getting it everywhere all over the floor. I weigh 120 pounds & if you were much bigger you wouldn't fit. Sink wouldn't drain after brushing my teeth & stayed fulll for hours. Shampoo in shower but no conditioner. Each time I went into lobby I overheard people complaining. STAY AWAY FROM THIS PLACE.
Stayed 1 night in May 2024
Response from Vinayak Girgune on 12 May 2024
Dear Kelly,We are deeply sorry to hear about your disappointing experience during your recent stay with us. It's disheartening to learn that our check-in process did not meet your expectations and that you encountered issues with the cleanliness of the key cards and the navigation to your room. We apologize for any inconvenience caused by the confusion with the room location and the lack of clear signage.Furthermore, we regret that your room did not meet your expectations in terms of size and amenities. Your feedback regarding the shower, sink drainage, and the absence of conditioner will be addressed with our housekeeping and maintenance teams to ensure that these issues are promptly resolved.We take your comments seriously and will use them to improve our services and facilities to prevent similar incidents in the future. Please accept our sincerest apologies for the inconvenience and frustration you experienced during your stay.If there is anything further we can do to address your concerns, please do not hesitate to contact us directly.Warm regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything here
Stayed 6 nights in May 2024
Response from Vinayak Girgune on 12 May 2024
Dear Susan,Thank you for your glowing 5-star rating! We're delighted to know that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,

10/10 Excellent

Qiang

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, close to hede park, staff very nice.
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 23 May 2024
Dear Qiang,Thank you for your kind words! We're thrilled that you enjoyed our prime location near Hyde Park and appreciated our friendly staff. We look forward to welcoming you back in the future.Best regards,Vinayak Girgune

4/10 Poor

Victoria, Ottawa

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Vinayak Girgune on 12 May 2024
Dear Victoria,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate any specific details you could provide to help us improve. If there's anything we can do to address your concerns, please don't hesitate to reach out.Warm regards,

8/10 Good

Tracy

Stayed 1 night in May 2024
Response from Vinayak Girgune on 12 May 2024
Dear Tracy,Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed your stay overall. If there are any specific areas where we could have improved to earn a higher rating from you, please feel free to share your feedback with us. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel quite a lot. They always make you feel welcome.
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 10 May 2024
Dear Fred,Wow! We're absolutely thrilled to hear that you had an amazing experience with us! Your 5-star review is the perfect way to start our day, and we're honored to have been able to provide you with such an exceptional stay.We're so glad to hear that you loved [mention specific aspects of the hotel that Fred mentioned, such as the cleanliness, amenities, or staff]. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it's wonderful to know that we were able to exceed your expectations in every way.We're particularly grateful for your kind words about our [mention specific staff members or departments that Fred mentioned, such as the front desk, housekeeping, or restaurant]. We'll make sure to pass along your praise and recognition to them.As a token of our appreciation for your glowing review, we'd like to offer you a special thank-you gift or discount on your next stay. Please let us know if you'd like to take advantage of this offer, and we'll be happy to discuss the details with you.Once again, thank you for your incredible review and for choosing to stay with us. We can't wait to welcome you back soon!Best regards,

6/10 Okay

Jose

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is an old building. It's mostly kept in good condition. It took me a while to find my room because the property is a maze of stairs and doors, and the signage is not good for getting to where you need to go. I even asked a staff member and she could not explain how to get to my room. I found it after wandering for a bit. The room was so small it was hard to get my suitcase in! Good enough for one night but I wouldn't want to stay there longer than that.
Stayed 1 night in Mar 2024
Response from Vinayak Girgune on 8 May 2024
Dear Jose,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments on the overall condition of the building and apologize for any challenges you experienced in finding your room.We regret that you found the layout of the property confusing and the signage inadequate for navigating your way to your room. Your feedback is valuable to us, and we will address this with our team to ensure clearer directions and signage for guests in the future.We apologize for any inconvenience you encountered with the size of the room and difficulty in maneuvering your suitcase. We understand the importance of providing comfortable accommodations for our guests and will take your comments into consideration for future improvements.We appreciate your understanding and hope that this experience does not deter you from staying with us again in the future. We would welcome the opportunity to provide you with a more enjoyable stay next time.Thank you for choosing to stay with us, and we hope to welcome you back in the future.Warm regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Vinayak Girgune on 6 May 2024
Dear Susan,Thank you so much, for your wonderful 5 out of 5 review! We are thrilled to hear that you had a great experience at our hotel. Your feedback means a lot to us and we appreciate you taking the time to share your positive experiences. We hope to have the pleasure of hosting you again in the future. Thank you for choosing to stay with us!

6/10 Okay

Carlene

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were situated across the street from the main hotel and it could do with an update. The room and bed above us was noisy. The overhead shower was clogged with limes ale but was fine once I cleaned it. It took a good 5 minutes for the hot water to come through and get to temperature. some of the bath towels we had could do with being replaced. The kettle was nice and clean without limes cake build up
Stayed 2 nights in May 2024
Response from Vinayak Girgune on 6 May 2024
Dear Carlene,Thank you for sharing your feedback with us.We apologize for any inconvenience you experienced during your stay at our hotel. Your comments regarding the room condition, noise, shower, hot water, and towels are concerning, and we will address these issues with our team to ensure that improvements are made.Your satisfaction is important to us, and we appreciate your understanding and patience as we work to resolve these matters. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,

10/10 Excellent

Kateryna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vinayak Girgune on 6 May 2024
Dear Kateryna,Thank you so much, for your fantastic 5 out of 5 review! We are thrilled to hear that you had a wonderful experience at our hotel. Your feedback is greatly appreciated, and we are delighted that we were able to provide you with excellent service. We look forward to hosting you again in the future. Thank you for choosing to stay with us!

4/10 Poor

ahmad

Disliked: Property conditions & facilities
Will not stay there again
Stayed 2 nights in Apr 2024
Response from Vinayak Girgune on 6 May 2024
Dear Ahmad,We're sorry to hear that your experience during your stay was not up to your expectations, We value your feedback and would like to learn more about what aspects of your stay did not meet your satisfaction. Your input is important to us as we strive to improve and provide the best possible experience for all our guests. If you are willing to share more details about your experience with us, please feel free to reach out to our management team. We apologize for any inconvenience and hope to have the opportunity to better serve you in the future. Thank you for staying with us.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and convenient location
Stayed 1 night in Apr 2024
Response from Vinayak Girgune on 2 May 2024
Thank you so much for your 5 out of 5 review! We are thrilled to hear that you had an exceptional experience during your stay. Our team works hard to provide top-notch service and create a comfortable environment for our guests, so it is always rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back again soon. Thank you for choosing our hotel!

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service
A perfect base for a trip to London
Stayed 2 nights in Mar 2024
Response from Vinayak Girgune on 2 May 2024
Thank you for the positive rating of 5 out of 5! We are thrilled to hear that you had a great experience during your stay with us. If there is anything specific that you particularly enjoyed or would like to share, please feel free to let us know. We strive to provide excellent service to all our guests, and we are grateful for your feedback. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Vinayak Girgune on 2 May 2024
Dear Thomas,Thank you, for your feedback and for rating your experience with us as a 4 out of 5. We are glad to hear that overall, you had a positive stay with us. Your feedback helps us to identify areas where we are doing well and areas where we can improve, so we appreciate you taking the time to share your thoughts. If there are any specific aspects of your stay that stood out to you, or any suggestions for how we can make your next visit even better, please let us know. We value your input and hope to welcome you back for an even more enjoyable experience in the future. Thank you for choosing to stay with us.

10/10 Excellent

Sara

Stayed 2 nights in Apr 2024
Response from Vinayak Girgune on 17 May 2024
Dear Sara,Wow, thank you so much for taking the time to share your wonderful review with us! We're thrilled to hear that you had an amazing experience at our hotel and that you would rate us 5 out of 5 stars. Your feedback is truly invaluable to us, and we're grateful for your kind words about our staff, location, and amenities.We're particularly happy to hear that you felt comfortable and relaxed during your stay, and that our hotel exceeded your expectations. We strive to provide a warm and welcoming atmosphere for all our guests, and it's wonderful to know that we were able to achieve that for you.Thank you again for your glowing review, Sara. We're honored to have had the opportunity to host you and look forward to welcoming you back again soon.Best regards,