8/10 Good
Andrew
Travelled with partner
27 May 2024
The first time I stayed here it was all very good.I got the room that I had booked with a king bed overlooking the garden. Ever since there has always been a problem with the last 4 bookings. This visit we arrived at around 6 pm. The room they gave us had not been cleaned. It did not have a queen bed as booked and was very small up in the attic. Reception seemed unconcerned that the room was dirty but offered me a room on the lower ground floor. I always e mail in advance to ask to not but me in the basement. The rooms are dark and depressing. This was the only room they had so we had to take it. Although offered a full refund looking for a room at 6 pm was after travelling all day was not an option.
The hotel really needs to pay attention to returning guests and improve their methods of allocating rooms to actually give people what they have booked!!
Andrew
Stayed 3 nights in May 2024