Reception

Reviews of Palmers Lodge Swiss Cottage - Hostel

3 out of 5
Palmers Lodge Swiss Cottage - Hostel
40 College Crescent, Swiss Cottage, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 412 out of 1002 reviews" "
Rating 8 - Good. 395 out of 1002 reviews" "
Rating 6 - Okay. 125 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to get to work
Stayed 1 night in May 2024
Response from Nik on 20 May 2024
Dear Charles,Thank you for your feedback. It's great to hear that the location was convenient for getting to work. Looking forward to your next visit!Regards,Nik - Team Palmers

6/10 Okay

Donna Grace

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in a 12-person room, which shared a communal bathroom with the whole floor. The bathroom trashcans were always overflowing, and there were cobwebs near the sinks. The showers were not individual stalls, and the drains were a little bit clogged, so there was always a growing puddle of water on the shower floors if more than one person was showering at once/consecutively. - The beds in the 12-person rooms are bunked three beds high. I was in the top bunk; and when you sit up in bed, you can easily see into other people's bunks because the privacy curtains do not reach to the ceilings, just to the top of the bed post. That extra privacy is an amenity all 8 of the lower bunks get to benefit from, which is disappointing since being so close to the ceiling means I was also exposed to the dust and bugs that congregate up there. The bed itself was clean, but the walls and ceilings were not. I was so concerned about it that I slept with a mask on every night. I understand that staying at a hostel means I am not paying for hotel-level services, but surely the standards can be higher than this. If I return to London, and if I stay at Palmers Lodge, I will not be staying in a communal room again. I will end my review with a positive impression of the staff. The maintenance person was very helpful and willing to lend me his tools to fix the broken zipper on my bookbag.
Stayed 4 nights in Apr 2024
Response from Nik on 20 May 2024
Thank you for your detailed feedback. The historic nature of the building does limit certain improvements, such as bathroom sizes. Housekeeping cleans the toilets multiple times a day, but if there are issues like clogged showers, maintenance can quickly address them if notified. Your concerns about privacy and cleanliness are important, and efforts will be made to improve these areas. It's great to hear the staff were helpful during your stay.Thanks again for choosing Palmers Lodge.

8/10 Good

Pauline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankyou to all the staff for your assistance during my stay. Was goid to be back after lick down. A staff friendly and professional.
Stayed 1 night in May 2024
Response from nik on 20 May 2024
Dear Pauline,Thank you for your kind words about the staff. It's wonderful to hear that their assistance made a positive impact on your stay. Your feedback is appreciated, and we look forward to welcoming you back again.RegardsNik - Team Palmers

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Palmers Lodge in our ensuite bunk bed room. The building is amazing, the staff were friendly, our bunk beds were super comfortable, our belongings were safe in our room, we were close to the tube. Towels and sheets and tea/coffee makings were provided.The bar/restaurant downstairs was super handy , the lounge areas were pleasant and comfortable. We were able to store our luggage after checking out for a small fee.
Stayed 5 nights in Apr 2024
Response from Maria on 10 May 2024
Dear Valerie,Great to hear you enjoyed your stay at Palmers Lodge! Thank you for taking the time to share your positive feedback. We're thrilled to hear that you found our building amazing, our staff friendly, and your bunk beds comfortable. It's wonderful to know that you felt safe with your belongings in your room and that you found the amenities provided, such as towels, sheets, and tea/coffee makings, convenient. We're glad you enjoyed our bar/restaurant and found our lounge areas pleasant and comfortable. We always aim to provide a convenient and enjoyable experience for our guests, and we're delighted that you were able to store your luggage after checking out. We hope to welcome you back again soon for another enjoyable stay!Best regards,

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Maria on 10 May 2024
Dear Derek,Thank you for your feedback and for choosing Palmers Lodge for your stay! We're glad to hear that overall you had a positive experience. If there were any specific areas where you feel we could improve to make your next stay even better, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future for a five-star stay!Best regards,

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is pretty tidy and neat. Wish the hostel would clean the toilet more often. I know it's not their fault but sometimes it's just too nasty due to the carelessness of other people. The whole experience was better than what I expected. You've got the laundry room with iron and iron table. Hair dryer with mirrors. Sufficient lockers for your possessions. A self-serve kitchen small yet efficient I mean I literally saw a fellow cooking a steak. A pretty decent dining room. The only downside is when you sleep with a bunch of strangers. A good quality of sleep is the least you could get. But again this has nothing to do with the hostel and in return you might meet your new friends too. The staff are pretty helpful and nice. I think staying for 14 nights pretty much explains everything.
Stayed 5 nights in May 2024
Response from Maria-Palmers Lodge Team on 9 May 2024
Dear Derek,We appreciate you taking the time to provide such thorough feedback about your stay with us. We're glad to hear that you found our hostel to be tidy and neat, and we apologize for any inconvenience caused by the cleanliness of the toilets. We understand the challenges posed by the actions of other guests, but please be assured that we are continuously working to improve our cleaning protocols to ensure a more pleasant experience for everyone.We're thrilled that your overall experience exceeded your expectations! It's great to hear that you found our laundry facilities, self-serve kitchen, dining room, and lockers to be satisfactory. We strive to provide amenities that enhance the comfort and convenience of our guests' stays.We understand that sleeping in a dormitory setting can sometimes be challenging, but we're glad to hear that you recognize the potential for making new friends during your stay. Our staff are dedicated to providing excellent service, and we're delighted that you found them to be helpful and nice.Thank you for choosing to stay with us for 14 nights! Your extended stay is a testament to the positive aspects of our hostel, and we hope to have the pleasure of welcoming you back in the future.Warm regards,

8/10 Good

Silke

Liked: Cleanliness, staff & service, amenities
It was a good location and easy to find. It looked a little outdated, but it was clean enough and worked well for what I needed
Stayed 5 nights in May 2024
Response from Maria C on 7 May 2024
Dear Silke,Thank you for taking the time to share your experience with us. We're pleased to hear that you found our location convenient and easy to find.We appreciate your feedback regarding the appearance of our establishment. While we strive to maintain a comfortable and inviting atmosphere, we understand that tastes can vary. Rest assured, we are always looking for ways to improve and enhance our facilities.We're glad to hear that our cleanliness met your expectations and that our accommodations suited your needs. Should you have any further suggestions or comments, please don't hesitate to reach out.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all friendly and professional. The ambience is very good. I would definitely recommend it to my friends and family.
Stayed 2 nights in Apr 2024
Response from Maria C on 7 May 2024
Dear Samuel,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our friendly and professional staff, as well as the inviting ambience of our establishment.Your recommendation means the world to us, and we truly appreciate your support. We can't wait to welcome you, your friends, and your family back for another enjoyable experience.Warm regards,

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Not many food options nearby or at the hostel. Good stay overall though. Close to public transit, clean rooms and toilets, helpful staff.
Stayed 7 nights in Apr 2024
Response from Maria on 26 Apr 2024
Dear Grace,Thank you for sharing your feedback with us! We're glad to hear that you had a good overall stay with us, and we appreciate your positive comments about our proximity to public transit, clean rooms, and helpful staff.Regarding the food options, we understand the importance of having convenient dining choices available for our guests. While we don't have many food options nearby or at the hostel, we're always looking for ways to improve and enhance our services. Your feedback is valuable to us, and we'll consider how we can better meet the dining needs of our guests in the future.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay.Best regards,

6/10 Okay

rowena

Expensive. I got a private room. Room didnt look remotely as pictured on web site Noisy doors, like very, you def wake with a fright with yoir neighboirs cimings and goings Only one outlet in my room worked
Stayed 1 night in Apr 2024
Response from Denzel on 18 Apr 2024
Hi Rowena, thank you for bringing these issues to our attention. We're sorry to hear about your experience and will look into these matters promptly.Regards, Team Palmers.

10/10 Excellent

Wai Sin

Liked: Cleanliness, amenities, property conditions & facilities
very happy with my stay as it was super convenient to travel to, the shared shower is great as well
Stayed 2 nights in Apr 2024
Response from Jordan on 17 Apr 2024
Hi Wai. Thanks for taking the time to write a review for us. We are glad to hear you have a good stay with us and enjoyed the convenience of location. Hope to see you soon! Palmers Lodge Reception Team!

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Maria on 23 Apr 2024
Dear Maya,Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had an excellent experience with us. We look forward to hosting you again on your next visit to London!Best regards,

10/10 Excellent

Patricia

Stayed 6 nights in Mar 2024
Response from Maria on 26 Apr 2024
Dear Patricia,Thank you for the perfect score! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction means the world to us, and we're grateful for your kindness and support. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. Best regards,

10/10 Excellent

Laxmish, Sagar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Maria-Palmers Lodge Team on 2 Apr 2024
Hi there,Thank you so much for taking the time to leave such a kind review! We're really happy to see that you enjoyed your stay with us and that our facilities met your expectations. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in making your time with us memorable. We truly appreciate your feedback and look forward to welcoming you back on your next visit. Best regards,

2/10 Terrible

Progress

Stayed 1 night in Mar 2024
Response from Maria on 23 Apr 2024
Hi there,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and would appreciate the opportunity to discuss your concerns further to understand how we can improve. Please feel free to reach out to us directly .Again, we apologize for any inconvenience caused and hope to have the opportunity to make it right.Warm regards,

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Maria C on 7 Mar 2024
Dear Yuri,Thank you for your response, we appreciate your time taken into leaving this review, Glad to hear you had a great stay with us. We hope you choose Palmers Lodge once again in the future. Warm Regards. Reception Team

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, stayed in a double with shared bathroom facilities. Couldn’t have been better
Stayed 1 night in Feb 2024
Response from Sarah on 26 Feb 2024
Hi Oliver,Thanks for leaving us such a lovely review! We're thrilled to hear you had a 10/10 experience with us. We hope to see you again in the future!

10/10 Excellent

Jose Manuel, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place, is located in one of the best neighborhoods in London! Totally recommend.
Stayed 5 nights in Feb 2024
Response from Sarah on 26 Feb 2024
Hi Jose,Thanks for leaving us a review! It's wonderful to hear you had such a good experience staying with us. It looks like you made the most out of our location! All the best, and we hope to see you again.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and brightly decorated space, versatile communal areas, 24 hours security at the front desk, kind staff, many services and conveniences at an affordable price!
Stayed 4 nights in Feb 2024
Response from Lizzie on 21 Feb 2024
Hi Emily, thank you for taking the time to leave a review. We are so pleased you had an enjoyable stay and were able to enjoy the variety of services we provide. We hope to see you again soon. Kind regards, Lizzie - Team Palmers

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Maria-Palmers Lodge Team on 20 Feb 2024
Dear Jason,Thank you for your feedback! We're glad to hear that you enjoyed the atmosphere and service during your visit. We strive to provide a pleasant experience for our guests. We hope to welcome you back again soon! Best regards,

8/10 Good

Nicol, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms could have a little more space but everything else was the expected. They could rent locks instead of selling it and be more helpful with early check in. I would rate my experience as 7.5/10
Stayed 5 nights in Dec 2023
Response from Maria C -Palmers Lodge Team on 8 Feb 2024
Dear Nicole,Thank you for your feedback. We apologize for any confusion. We would like to clarify that we do offer rented lockers for our guests. These lockers are available in the basement area, providing a secure storage option for guests who prefer not to purchase a padlock for the locker under their bed. We understand the importance of offering convenient and flexible options for our guests, and we appreciate your suggestion.We appreciate your review and your overall positive experience. Your feedback helps us improve our services and ensure a more enjoyable stay for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

4/10 Poor

Waepril Kimberly

Disliked: Cleanliness, amenities, property conditions & facilities
I kept getting insect bites during my 4 night stay at this hostel. I complained to the reception and they had cleaners cleaned the area and changed the sheets.. unfortunately, I still kept getting insect bites.. I am hoping there is no infestation.. also slightly dusty and some of the power plugs/ electrical outlets don’t work.. I have to use someone else’s outlet to charge my phone.
Stayed 4 nights in Dec 2023

6/10 Okay

Soheir

Stayed 3 nights in Dec 2023
Response from Lizzie on 22 Jan 2024
Hi, thank you for choosing Palmers and for taking the time to leave a review. We hope to see you again soon. Kind regards, Team Palmers

10/10 Excellent

Tory

Liked: Amenities
Stayed 6 nights in Dec 2023
Response from Lizzie on 22 Jan 2024
Hi Tory, thank you for choosing Palmers and for sharing your experience with us. We are pleased you had such a great stay and hope you choose us again for your next trip to London. Kind regards, Team Palmers

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lizzie on 22 Jan 2024
Hi Barbara, thank you for taking the time to share your experience with us at Palmers. We are happy to hear you enjoyed your stay, and we hope you come back soon. Kind regards, Team Palmers

10/10 Excellent

Wing Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lizzie on 22 Jan 2024
Hi Wing, thank you for taking the time to share your feedback. We are pleased to hear you had a great stay with us! We hope that you choose us again in the future. Kind regards, Team Palmers

10/10 Excellent

Penelope

Stayed 1 night in Nov 2023
Response from Lizzie on 22 Jan 2024
Hi Penelope, thank you for leaving a rating for your recent stay with us. We are happy to see you had a great stay. Please do come again if you ever return to London. Kind regards, Team Palmers

10/10 Excellent

Kieran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay. Friendly staff, safe, and modern shared spaces.
Response from Nik - Reception on 16 Nov 2023
Dear Kieran,Thank you for sharing your positive experience with us! We are thrilled to hear that you had an excellent stay at our property. Our friendly staff takes great pride in providing exceptional service and ensuring the safety of our guests. We are also delighted that you enjoyed our modern shared spaces. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay!Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023

10/10 Excellent

Thushyanthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Bathrooms were clean, which was extremely important to me. Close to a tube station. Worth it for the value.
Stayed 4 nights in Oct 2023
Response from Maria C on 3 Nov 2023
Dear Thushyanthi,Thank you very much for your lovely review, we are glad to hear that you enjoyed your time in our hostel and we hope to have the opportunity to host you again in the future.

10/10 Excellent

MOHAMED AMINE

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Oct 2023
Response from Sarah on 20 Oct 2023
Thank you very much! We hope to see you again next time you travel to London. Take care.

10/10 Excellent

Taimoor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sarah on 20 Oct 2023
Thank you for your review! We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling Review
My Trip was solo and just catching up with friends a close site to stay and accommodating for my needs the staff very helpful and friendly took my care personally made sure everything was there for my need and comfort a good place to stay
Stayed 3 nights in Oct 2023
Response from Sarah on 20 Oct 2023
Hi there! Thanks for taking the time to leave us a review. We are very glad to hear you enjoyed your stay, and found our staff accommodating. We hope to see you again on your future travels to London!

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from isis on 7 Oct 2023
Thank you for your rating we are glad to see that you had a wonderful time at Palmers Lodge and would love to welcome you back in any future visits to London!Safe travels,Isis - Reception Team

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impeccable location
a very good welcome from the staff when i needed accommodation with car parking whilst my husband was in hospital. excellent breakfast. impeccable room/bedsheets and showers/wc. very good transport links to all the major sites in london. nice safe area.
Stayed 2 nights in Sep 2023
Response from Sarah on 23 Sept 2023
Thank you for taking the time to leave us such a lovely review! We are very glad to hear you enjoyed your stay, and that our staff were helpful during this time. We hope to see you again in the future.

8/10 Good

Ya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and clean, good value for a temporary stay. The staff is helpful. However, the breakfast is not good. I will recommend buying groceries outside.
Stayed 3 nights in Sep 2023
Response from Kearunn - Team Palmers on 19 Sept 2023
Hi there,Thank you for taking the time to write us reviews, we always value feedback from our guests. We are glad to hear that you had a pleasant experience during our stay with us, and that the customer service and the building were to your liking. We will take your comments into consideration regarding the breakfast to see how we can improve it in the future. We hope to see you again soon!Kind regards,

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good experience
very good experience overall and the perfect location for visiting my husband in hospital nearby
Stayed 3 nights in Sep 2023
Response from Sarah on 16 Sept 2023
Hi, thank you for taking the time to leave us a review. We're glad to hear that you had a good stay. We hope to see you again!

10/10 Excellent

Olatunji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place close to everything
Typical of the Palmers Lodge standard. Welcome back after the lockdown.
Stayed 1 night in Sep 2023
Response from Maria - Palmers Lodge Team on 13 Sept 2023
Dear Olatunji,Thank you very much for your lovely review. We are really happy to hear that your stay at Palmers Lodge met your expectations and hopefully, we will have the opportunity to host you again in the future.Best regards,Maria - Palmers Lodge Team

8/10 Good

Juliana

Liked: Cleanliness, staff & service
Stayed 9 nights in Sep 2023
Response from Maria - Palmers Lodge Team on 13 Sept 2023
Dear Juliana,Thank you very much for your lovely review and hopefully we will have the opportunity to host you again in the future.Best regards,Maria and Palmers Lodge Team

10/10 Excellent

Ashok

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Maria- Team Palmers on 31 Aug 2022
Hi there,Thank you very much for your lovely feedback. We are really happy to hear that you enjoyed your time in our hostel and we hope to have the opportunity on hosting you again in the future.Best regards,

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
If it was not for the old mattress, I would say they have the best price for the service in London. It’s cozy, very friendly staff, enough space and comfy rooms, always cleaned, close to subway. But sleeping was hard because of very thin old mattress.
Stayed 7 nights in Aug 2022
Response from Kearunn - Team Palmers on 17 Aug 2022
Hi there, Thank you for taking the time to write us a review, we always appreciate hearing back from our guests. We are glad to hear that your stay with us was an enjoyable one, and that the customer service and facilites were to your liking. With regards to the mattress, we will take it into consideration to see how we can improve in the future. We hope to see you again soon! Kind regards

8/10 Good

Farah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the place has everything I need. It is very clean too.
Stayed 2 nights in Jul 2022
Response from Kearunn - Team Palmers on 7 Aug 2022
Hi Farah, Thank you for taking the time to write us a review, we are happy to hear that your stay was such a pleasant one, and that the customer service and cleanliness were to your liking. We hope to see you again soon! Kind regards,

8/10 Good

Louise

Stayed 1 night in Aug 2022
Response from Kearunn - Team Palmers on 7 Aug 2022
Hi Louise, Thank you for leaving us a rating, we are glad to hear that your stay with us was an enjoyable one. We hope to see you again soon! Kind regards,

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean beds, amazing staff!
Stayed 1 night in Jul 2022
Response from Kearunn - Team Palmers on 1 Aug 2022
Hi Jimmy, Thank you for the kind words, we are thrilled to hear that your stay was enjoyable, and that the customer service was to your liking. We hope to see you again soon! Kind regards,

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Mykola - Team Palmers on 30 Jul 2022
Hey Stuart, Thank you for leaving us such an amazing review. We hope to see you on your next visit to London. Regards, Mykola, Team Palmers.

6/10 Okay

Jireh

Disliked: Staff & service, amenities, property conditions & facilities
Great location but terrible customer service. Staffs don’t really care about the people staying and unhappy to help
Stayed 3 nights in Jul 2022
Response from Maria- Team Palmers on 27 Jul 2022
Dear Jireh, Thank you very much for your feedback. We are glad that you chose Palmers Lodge for your stay in London and happy to hear that you liked our location. We will like to apologize if you felt that our customer service was lacking. We will pass this feedback to management and we hope to see you again sometime. Best regards, Maria

4/10 Poor

Rinkal

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was too hot
Stayed 3 nights in Jul 2022
Response from Kearunn - Team Palmers on 24 Jul 2022
Hi Rinkal, We are sorry that your stay didn't meet your expectations, and that the heat inside the room was too much for you. As this was a heatwave, we tried our best to solve the heat issue as it was something that the whole of England was unprepared for. We hope you return and that you have a better experience next time. Kind regards,

6/10 Okay

Taha

Stayed 1 night in Jul 2022

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Maria- Team Palmers on 6 Jul 2022
Dear Christopher, Thank you for leaving us feedback, we are always grateful to hear back from our guests. We are glad that your stay was a pleasant one, and we hope to see you again! Best regards, Maria and Palmers Lodge Team

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022