Garden
Check availability

Reviews of Lancaster Hotel

3 out of 5
Lancaster Hotel
Brunel University London, Kingston Lane, Uxbridge, England

Reviews

8.0

Very good

Rating 10 - Excellent. 171 out of 424 reviews" "
Rating 8 - Good. 143 out of 424 reviews" "
Rating 6 - Okay. 59 out of 424 reviews" "
Rating 4 - Poor. 31 out of 424 reviews" "
Rating 2 - Terrible. 20 out of 424 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient onsite at Brunel Universtiy campus. Reasonable price too.
Stayed 1 night in May 2024

6/10 Okay

Maria Kinga

Travelled with partner
Liked: Staff & service
No AC in rooms, shower was extremely small, mattress really hard, you can feel the springs. The staffs kindness made the stay pleasant but the condition of the room needs to improve and faucets cleaned/updated. The carpet had a couple stains that looked like blood.
Stayed 14 nights in May 2024

10/10 Excellent

Toribio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Lancaster Hotel on 23 May 2024
Thank you for your review :)

10/10 Excellent

Toribio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. Everyone is helpful and friendly. I felt safe and slept well every night.
Stayed 5 nights in May 2024
Response from Lancaster Hotel on 22 May 2024
Thank you for your lovely review :)

10/10 Excellent

Steve

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great value, hotel is on Brunel campus & so a little confusing, but service was great, great value as only really wanted somewhere to sleep after evening out in London. Breakfast was excellent
Stayed 1 night in May 2024
Response from Lancaster Hotel on 22 May 2024
Thank you for your kind review

8/10 Good

Jinan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location inside Brunel Uni makes it the perfect choice for parents visits.
Stayed 9 nights in May 2024
Response from Lancaster hotel on 17 May 2024
Thank you for your review :)

10/10 Excellent

albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great , breakfst reaslnably priced and convenint
Stayed 7 nights in May 2024
Response from Lancaster Hotel on 13 May 2024
Thank you for your review

10/10 Excellent

Jacyara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Lancaster hotel on 13 May 2024
Thank you for your kind review :)

8/10 Good

Wai Yuen

Travelled with family
Liked: Staff & service, amenities
The price is reasonable especially for someone want to stay before flight at Heathrow. It is so convenient to take bus to airport which takes only 15 mins.
Stayed 1 night in May 2024
Response from Lancaster Hotel on 6 May 2024
Thank you for your feedback :)

8/10 Good

Stephan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to stay close to Heathrow if you're mobile. Friendly and very courteous staff. Thank you for a pleasant stay.
Stayed 2 nights in Apr 2024
Response from Lancaster hotel on 29 Apr 2024
Thank you for your lovely feedback

10/10 Excellent

Lathu

Stayed 2 nights in Apr 2024
Response from Lancaster Hotel on 16 May 2024
Thank you for your kind review

10/10 Excellent

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Lancaster Hotel on 24 Apr 2024
Thank you for your feedback :)

8/10 Good

GILLIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but that was not a problem. Very reasonable price and served our needs for an overnight stay. Arrived late (ish) and left early. All clean and comfortable which is all we needed. Very quiet too.
Stayed 1 night in Apr 2024
Response from Lancaster Hotel on 26 Apr 2024
Thank you for your review

8/10 Good

Gurpreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites with two beds is a lot better option than single bed. It is spacious and washroom as well and includes a tub. As can be expected you do pay for these features. It was disappointing that they refused my request to upgrade my one bed suite to a double bed via Expedia. However I was able to get it done while I was onsite. There daily rates are higher than what one gets through Expedia so do use Expedia for your booking. Staff was friendly and accommodating. I found navigation to be a challenge as others have complained as well. However, once you get onto campus, signs do guide you appropriately. Parking is free and good.
Stayed 5 nights in Apr 2024
Response from Lancaster hotel on 16 Apr 2024
Thank you for your kind review

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness
Basic no frills accomodation, we knew what we were getting and got what we needed.
Stayed 1 night in Feb 2024
Response from Lancaster hotel on 1 Apr 2024
Thank you for your review :)

10/10 Excellent

Eric Mireku

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lancaster hotel on 18 Mar 2024
Thank you for your kind review :)

4/10 Poor

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel located near Lancaster uni. Really noisy throughout night, got next to no sleep
Stayed 1 night in Mar 2024
Response from Lancaster hotel on 14 Mar 2024
We are really sorry to hear this, we will look into this problem

10/10 Excellent

Eric Mireku

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 5 nights in Feb 2024
Response from Lancaster hotel on 4 Mar 2024
Thank you for your kind review :)

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lancaster Hotel on 3 Mar 2024
Thank you for your kind review :)

4/10 Poor

Veena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lancaster hotel on 21 Mar 2024
Thank you for your review

8/10 Good

Tatiana

Business traveller
Liked: Staff & service
Great location.
Great location, easy parking. Nice breakfast. Bedrooms and bathrooms need a better cleaning. Toilet too small and dirty curtains.
Stayed 1 night in Feb 2024
Response from Lancaster Hotel on 7 Feb 2024
Thank you for your feedback! Hope to see you stay at Lancaster Hotel again soon :)

8/10 Good

Sreu

Stayed 1 night in Jan 2024
Response from Lancaster hotel on 21 Mar 2024
Thank you for your feedback :)

6/10 Okay

Veena

Liked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Lancaster hotel on 21 Mar 2024
Thank you for your feedback

10/10 Excellent

Veena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stays this week.
Stayed 1 night in Jan 2024
Response from :) on 29 Jan 2024
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lancaster Hotel on 29 Jan 2024
Thank you for your review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and clean but the hotel is noisy.
Stayed 1 night in Dec 2023
Response from :) on 29 Jan 2024
Thank you for your review

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lancaster Hotel on 29 Jan 2024
Thank you for your review

2/10 Terrible

Bamina

Stayed 1 night in Dec 2023
Response from Lancaster Hotel on 3 Feb 2024
Thank you for your feedback, we hope the next time you visit is more pleasant for you

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good. Good parking. Felt safe. Nice staff. Decent shower. Excellent value for money. Only negative is the room smelt a little of tobacco smoke.
Stayed 1 night in Dec 2023
Response from Lancaster Hotel on 29 Jan 2024
Thank you for your review and comment! We will look into this! Hope to see you at Lancaster Hotel again soon :)

10/10 Excellent

Olanrewaju

Stayed 1 night in Dec 2023
Response from :) on 29 Jan 2024
Thank you for your review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lancaster Hotel on 29 Jan 2024
Thank you for your response

10/10 Excellent

Luis sterling

Stayed 1 night in Dec 2023
Response from Lancaster Hotel on 29 Jan 2024
Thank you for your response

8/10 Good

Clement

Liked: Cleanliness
The property is not so elaborate but it has enough amenities for one’s comfort. The rooms are very clean and the environment is very quiet.
Stayed 1 night in Nov 2023

6/10 Okay

Craig

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Tatiana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location, easy parking. Very small bedroom/bathroom.
Stayed 1 night in Nov 2023

6/10 Okay

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but wouldn't eat there!
I stayed last night and decided to have an evening meal. That was a big mistake! It was 21.05 and the kitchen closed at 21.30 I was eventually served by the most miserable person I've ever encountered. I asked for the Lamb Shank but they were out of that which happens so I ordered a steak. She came back from the kitchen to tell me there wasn't enough time to cook it. Ok so what was left to eat? Burger. So I asked for cheese as an extra. Cheese,?? she asked, yes as in a 'cheese' burger. I'll have a roll and butter whilst I wait. Huh! It arrived with the burger! So to the bar to pay for the meal and a lime & soda. I was met by misery guys, I asked for a bottle of water and glass to take to the room and was presented with a small soda water. Unbelievable!!
Stayed 1 night in Nov 2023

4/10 Poor

Veena

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Veena

Stayed 1 night in Oct 2023

10/10 Excellent

Nick

Stayed 1 night in Oct 2023

10/10 Excellent

Lynne

Stayed 1 night in Oct 2023

10/10 Excellent

Leidy Marley Restrepo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and daily breakfast aswell. Bus stop is very close 10/10 recommend
Stayed 3 nights in Oct 2023

8/10 Good

Deborah

Stayed 1 night in Oct 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Situated in a nice area.
Stayed 2 nights in Oct 2023

8/10 Good

Petruta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

WALTER, Chatham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and safe area. The hotel itself and the staff were great. Just a bit out of inner London so keep that in mind.
Stayed 4 nights in Oct 2023

2/10 Terrible

Peter

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is basically like student’s accommodation. Small room, stained walls, dirty carpet. The bar area consists of dirty brown sofas. The staff were polite but that was the only good part. Needs a total upgrade!
Stayed 1 night in Oct 2023

10/10 Excellent

Jovelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate the fact that they are very accommodating.
Stayed 2 nights in Oct 2023

10/10 Excellent

Veena

Stayed 1 night in Oct 2023

10/10 Excellent

Jacqueline Amber, Arlington Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 5 nights in Sep 2023