Where to begin! Check in and check out slow with surely staff. Asked twice for twin room before stay and they issued a double. Ordered taxis which they forgot to order. Had to ask 4 times for tea at breakfast. Cooked breakfast very poor quality and cold. Still sorting out invoice as they have double charged for breakfasts. The service at this hotel has sadly declined since I last stayed there a few years ago. The concierge staff and parking staff were excellent. Their reception and waiting staff could learn a lot from them as regards quality service.