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The Holiday Inn Express was very clean and comfortable. I liked having the choice of two restaurants on the property. There were also multiple options for transportation to the airport.
Dear Petr,Thank you so much for your valuable feedback.We are please to know that you had a comfortable stay with us and liked the hotel breakfast and the facilities provided by our hotel.Your feedback is highly important to us and will surely be shared with our team members.Thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager
Clean and nice. The only place in 5 countries in Europe that had wash cloths! 😂
Jeff
Stayed 1 night in May 2024
Response from Anurag Bisht on 26 May 2024
Dear Jeff,Thank you so much for your valuable feedback.We are pleased to know that you had an amazing stay with us and liked the services provided by our hotel.Your feedback is highly important to us and will definitely be shared with our team members.Once again thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager
We had problem with fighting in the room across from us at 4 am. Should put long term stays apart from the travellers.
Nancy
Stayed 1 night in May 2024
10/10 Excellent
Steven
12 May 2024
All the staff I came into contact with reception bar restaurant housekeeping excellent
Steven
Stayed 1 night in May 2024
Response from Shalu on 13 May 2024
Dear Steven, Thank you for staying with us and for taking the time to share your valuable feedback. I am thrilled to hear such positive complimentary feedback regarding our teams across the entire Hotel.I will surely be sharing your comments with all.Thank you again for sharing your experience and we look forward to welcoming you again.Kind Regards, Shalu Lobby Manager
Dear Maureen,Thank you so much for your feedback.We are pleased to know that you had a comfortable stay with us and liked the location of our hotel.Your feedback is highly important to us and will surely be shared with our team members.Thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager
This is probably the nicest IHG property I have stayed at for an airport hotel. It was so easy to get there from Terminal 2&3 by regular bus great food options and really nice staff. Sam who checked me in was a gem. I will most definitely be staying there again whenever I need a hotel at Heathrow.
Patricia
Stayed 1 night in Apr 2024
Response from Anurag Bisht on 2 May 2024
Dear Patricia,Thank you so much for your valuable feedback.We are happy to hear that you had an amazing stay with us and liked the location of our hotel.Your feedback is highly important to us and will surely be shared with our employee and our team members in which i believe you have intended to.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager
Dear Margaret,Thank you so much for your feedback.We are happy to hear that you liked the location of our hotel and had a perfect stay with us.Your feedback is highly important to us and will surely be shared with our team members.Thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager
Dear Matthew, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 Excellent
Lorne
28 Apr 2024
Liked: Cleanliness, staff & service
Lorne
Stayed 1 night in Apr 2024
10/10 Excellent
Michelle J., SUNLAND
22 Apr 2024
Liked: Property conditions & facilities
Good stay, clean and staff are friendly
Michelle J.
Stayed 3 nights in Apr 2024
Response from Anurag Bisht on 22 Apr 2024
Dear Michelle,Thank you so much for your valuable feedback.We are happy to hear that you had a great stay with us and liked the cleanliness and the friendliness of our team members.Your feedback is highly important to us and will surely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager
10/10 Excellent
Miguel
Travelled with family and small children, Travelled with partner
18 Apr 2024
Liked: Cleanliness
No stores inside the property
Miguel
Stayed 1 night in Apr 2024
Response from Shalu on 18 Apr 2024
Dear Miguel, Thank you for staying with us and for taking the time to share your valuable feedback. We use feedback such as yours to continuously improve our service to ensure every Guest is well looked after.We very much hope to welcome you back with us soon. Kind Regards, Shalu Lobby Manager
Nice clean spacious room with fabulous buffet breakfast, best I’ve had from Holiday Inn and for our ten days in Europe!
Marsha
Stayed 1 night in Apr 2024
Response from Shalu on 18 Apr 2024
Dear Marsha, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay and thrilled to hear that you thoroughly enjoyed our breakfast buffet selection. Your feedback will be shared with our Food and Beverage team who will be just as happy as I am to hear such positive feedback.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
Shuttle doesn’t have option for terminal 2. Breakfast is good and rooms are clean but long hallways
Balraj
Stayed 1 night in Apr 2024
Response from Shalu on 17 Apr 2024
Dear Balraj, Thank you for staying with us and for taking the time to share your valuable feedback. I am so happy to read that you enjoyed our breakfast buffet selection. I will be sure to pass your comments onto our Food and Beverage team.In regards to your comment about the Hotel Hoppa shuttle bus, it travels to T2 & T3 which is clearly highlighted on the poster in the main lobby. Information regarding this can also be accessed via our Front Desk team who will be more than happy to assist.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
Loved the convenience and the dinner and breakfast was amazing with lots of choices
Courtney
Stayed 1 night in Apr 2024
Response from Anurag Bisht on 12 Apr 2024
Dear Courtney,Thank you so much for your valuable feedback.We are happy to hear that you had an amazing stay with us and liked the food at our restaurant.Your feedback is important to us and will surely be shared with our team members.Thanking you once again and hoping to serve you back again.Regards,Anurag BishtLobby Manager
The stay was comfortable, and what I liked most was the cleanliness. This is important to me, but the worst thing is the room service, as no one answers me. Phone if we needed anything. In addition, when we arrived the room was not ready
Fatima
Stayed 2 nights in Apr 2024
Response from Shalu on 11 Apr 2024
Dear Fatima, Thank you for staying with us and for taking the time to share your valuable feedback. It is great to see that your stay was comfortable, I am disappointed however to hear that our Room Service team did not answer your phone. Your comments have been shared with our Food and Beverage team to ensure that the phone is constantly manned to answer incoming calls.We thank you once again for your valuable feedback and we very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 Excellent
Kamalpreet
Travelled with family
7 Apr 2024
Liked: Amenities
Very comfortable stay. Everything was clean and I would definitely stay here again!
Kamalpreet
Stayed 3 nights in Mar 2024
Response from Anurag Bisht on 9 Apr 2024
Dear Kamalpreet,Thank you so much for your valuable feedback.We are happy to hear that you had a comfortable stay with us and liked the cleanliness of our hotel.Your feedback is important to us and will definitely be shared with our team members.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager
Clean and updated. Family room has plenty of space.
MARICAR
Stayed 1 night in Mar 2024
Response from Shalu on 18 Mar 2024
Dear Maricar, Thank you for staying with us and for taking the time to share your valuable feedback. It is wonderful to read that the room was comfortable and convenient for you and your family.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
Dear Sebastian, Thank you for staying with us and for taking the time to share your valuable feedback. I am pleased to hear that your overall stay was a lovely experience.Your positive feedback will be shared amongst all of our colleagues. We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
Check in and car parking couldn’t have been more difficult. Location great , bar staff very helpful and great service. Check out ok.
Ian
Stayed 1 night in Mar 2024
Response from Shalu on 9 Mar 2024
Dear Ian, Thank you for staying with us and for taking the time to provide your valuable feedback.I am sorry to read that you found the check in experience difficult. Your comments have been shared with our Front Desk team to ensure that all of our Guest's are given a warm welcome upon arrival.Despite this, it is wonderful to see that our teams provided great customer service in the Bar, your compliments will be shared with all.We very much look forward to welcoming you back with us soon should your travels bring you to London Heathrow.Kind regards,ShaluLobby Manager
Staff are always friendly. Great food options, and bar.
Alison
Stayed 1 night in Mar 2024
Response from Shalu on 8 Mar 2024
Dear Alison, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to read that our teams are always friendly, this will be shared with all. Your positive comments regarding the food options will also be shared with our Food and Beverage team.We very much look forward to welcoming you back with us soon.Kind Regards, Shalu Lobby Manager
10/10 Excellent
Mary
Travelled with family
6 Mar 2024
Loved proximity to airport, very clean, friendly staff and nice common spaces (bars, restaurant)
Mary
Stayed 1 night in Mar 2024
Response from Shalu on 7 Mar 2024
Dear Mary, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had an excellent stay and found the location and facilities of our Hotel convenient for your travels.Your compliments regarding our friendly teams will be shared with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
Dear Suzanne, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay. Your compliments regarding our friendly team members will be shared with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
The Hotel was very clean and the staff were amazing.the room was very comfortable and the bathroom was like a spa we will be staying again in 2025
Timothy
Stayed 1 night in Feb 2024
Response from Shalu on 29 Feb 2024
Dear Timothy,Thank you for taking the time to tell us about your experience at Holiday Inn Heathrow Bath Road. I am thrilled to read that everything was excellent during your stay and that the room and facilities of our Hotel were convenient for your travels.Your positive feedback will be shared with all.We very much look forward to welcoming you back with us in 2025.Kind Regards, Shalu Lobby Manager
Dear Amro,Thank you so much for your valuable feedback.We are pleased to know that you enjoyed your trip and had a comfortable stay.Your feedback shall surely be shared with our team. Thank you and hope to welcome you back again.Regards,Anurag BishtLobby Manager
Dear Abdul, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
Very clean and easy access to the airport. Left my cell phone there and the amazing staff helped me ship it home very quickly.
Carlos
Stayed 1 night in Jan 2024
Response from Shalu on 10 Feb 2024
Dear Carlos, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay and that our teams could be of help in returning your mobile phone to you. I will be sharing your feedback with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
The staff was very courteous. The room was clean and the bed was very comfortable. The premises was very clean and inviting. The restaurant's menu offered variety. The shuttle to the airport was very convenient.
LA-KEISHA
Stayed 1 night in Dec 2023
Response from Shalu on 29 Jan 2024
Dear La-Keisha, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to see that the room was to your liking and comfortable.Your kind feedback will surely be shared with the entire team.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
The staff was very helpful. Close to the airport, good if you have an early flight.
Cindy
Stayed 2 nights in Jan 2024
Response from Shalu on 26 Jan 2024
Dear Cindy, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay.Your compliments regarding the teams being very helpful will be shared with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
Good location to the airport. Clean , good view, can see the plane taking off from our room , spacious room. With sofa bed, good service . With Dove shampoo and body wash, need to bring your own conditioner. Bathroom trash can very small.
Good restaurants on the site.
Marilou
Stayed 1 night in Jan 2024
Response from Shalu on 22 Jan 2024
Dear Marilou, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to read that the room was to your liking and you found the location of our Hotel convenient for your travels.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
Friendly and quick checkin from professional front desk staff, pretty good restaurant, very good breakfast. Room was pretty bad with a lingering bad odor, no amenities, no hairdryer. Room wasn't particularly clean. Good location for early flight out of Heathrow.
Ellen
Stayed 1 night in Jan 2024
Response from Shalu on 22 Jan 2024
Dear Ellen, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to read that our Front Desk team was professional and friendly with a quick check in experience. I will surely share your positive feedback with the entire team.I am sorry to see that you room was not up to your standards. I will be sharing your comments with our Housekeeping team to ensure that the team are thoroughly checking the rooms before being allocated to arriving Guests. Please note the hairdryer is kept in the wardrobe in a pouch.We thank you once again for your feedback and we hope to welcome you back with us soon. Kind Regards, Shalu Lobby Manager
Dear Duncan, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had a great stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
2/10 Terrible
SI
10 Jan 2024
SI
Stayed 1 night in Jan 2024
10/10 Excellent
Di
8 Jan 2024
Liked: Amenities
Beds were comfortable but never did understand the heating/cooling system
Di
Stayed 1 night in Jan 2024
Response from Shalu on 9 Jan 2024
Dear Di, Thank you for staying with us and for taking the time to share your valuable feedback. I am pleased to read that you found the bed comfortable.I am sorry to hear that you found our heating/cooling system difficult to use. Please be assured that our Maintenance team are always on hand to be of assistance if required.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
My husband and i enjoyed our stay at the Holiday Inn very much. We found all the staff extremely kind and helpful. It has been the second time we have stayed there and we would stay there again and recommend it to anyone.
Olive
Stayed 1 night in Dec 2023
Response from Shalu on 9 Jan 2024
Dear Olive, Thank you for staying with us and for taking the time to share your valuable feedback. I am pleased to read that you and your husband enjoyed your stay and that you would recommend our Hotel to others.Your kind feedback regarding our teams being kind and helpful will be shared with all of our colleagues.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
The hotel is very clean! The staff in food and beverage as well as check in are incredible ! So friendly ! Lost my hat and they actually found it ! A lot of hotels with past experiences never recovered a lost item! Great hotel !
Anthony
Stayed 1 night in Jan 2024
Response from Shalu on 8 Jan 2024
Dear Anthony, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay and that our teams were very helpful in recovering your lost hat. I will be sharing your kind feedback with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager