Standard Room, 1 Double Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace
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Reviews of Holiday Inn Express London Heathrow T4, an IHG Hotel

3.5 out of 5
Holiday Inn Express London Heathrow T4, an IHG Hotel
Terminal 4, 1 Swindon Road, London Heather, Hounslow, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 1439 out of 2397 reviews" "
Rating 8 - Good. 614 out of 2397 reviews" "
Rating 6 - Okay. 197 out of 2397 reviews" "
Rating 4 - Poor. 75 out of 2397 reviews" "
Rating 2 - Terrible. 72 out of 2397 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fei

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time that we stayed in this hotel. The location is surely very conveniently if you need to catch a morning flight. The hotel is very clean and complimentary breakfast is a big plus. Coffee served at the breakfast was very good. It would be perfect if fresh fruit other than apple, orange, or banana are served.
Stayed 3 nights in May 2024

8/10 Good

Rana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being connected to Terminal 4 of Heathrow Airport is a big advantage since you don’t have to take transportation from and to the airport. Property is clean and easy to navigate. Nice breakfast which is included. Reception staff were excellent and extremely friendly which made check in and check out pleasant. No mini fridge or microwave in the room though if that important to you then you should be aware of it. Overall great experience.
Stayed 3 nights in May 2024

8/10 Good

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect if travelling from Terminal 4
Stayed 1 night in May 2024

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service
Perfect location for our flight from Terminal 3 the next day
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location from Terminal 4, stayed after returning from Abu Dhabi, landed at 1pm and in hotel room by 2pm, excellent service, great breakfast, transport to central London so easy and convenient.
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very warm and made it difficult to sleep through but generally no concerns.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Christopher, Hooksett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only quibble was the price, but I suppose excellence is expensive.
Stayed 1 night in May 2024

8/10 Good

Mark

Travelled with partner
The room was nice, very quiet, especially for an airport hotel, and quite comfortable. The included breakfast was outstanding!
Stayed 1 night in May 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

DONGMING

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near airport
Stayed 3 nights in May 2024

10/10 Excellent

Yafit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024

8/10 Good

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Decent for an airport hotel but my room looked over lobby 😑 and no amenities in the room. Shampoo and body wash and nothing else.
Stayed 1 night in May 2024

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is perfectly fine for the purpose of being at airport. Dining options while limited were good. Staff was overly cautious about saying when I needed to depart for my flight
Stayed 1 night in May 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very convenient stay for overnight at Heathrow. Relatively clean, good breakfast included. Prices for supper very expensive, but not unexpected in an airport hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to and from terminal 4 at Heathrow airport. Just ask how to cross over through an indoor bridge. That was huge for me. Large, well equipped room, bit London city prices and very quiet. Nice breakfast.
Stayed 1 night in May 2024

8/10 Good

Joseph Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel; very convenient location; excellent staff/service; I would stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Anne, Rockaway Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Glad hotel is so close to the airport
Stayed 1 night in May 2024

4/10 Poor

Richard

Travelled with partner
Disliked: Property conditions & facilities
Dirty carpets and damaged sofa
Stayed 1 night in May 2024

2/10 Terrible

Wesley, Surprise

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had a problem after check in. Power went out in room. Nobody knew where circuit breaker was to reset. After wife shower we plugged all the I phones and iPads in and circuit popped. After midnight. By the time came to do something management sent one guy up he tried several things and left. 30 minutes later we called again about what are going to do? They send up a lady now and she cannot do anything . Now after 1 am I suggest they bring something with temp lighting. So she comes back with flashlights and tells us they are moving us to another room from the 4 floor to 6th. We are in our sleeping pajamas dragging our opened suitcases in the hallways and elevators. The first rooms we are moving into is occupied. So she goes back down and about 20 minutes later has keys to another room. Finally at 2 am we get to lay down to sleep.
Stayed 1 night in May 2024

4/10 Poor

G

Business traveller
Room was below acceptable standards. Carpet and walls were filthy, kettle not working, and general condition of the furnishings need improvement.
Stayed 1 night in May 2024

6/10 Okay

Angelia, Clovis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked because I thought it would be close to the airport, but actually terminal 4 is not that close to terminal 5. We were given options of a bus or train that required changing before getting there. Difficult with lots of luggage either way. We ended up scheduling a taxi. It cost more. I think breakfast should run til 11am every day, not just wkends. No fridge in room. I booked two nights, but should have just done the one. There’s not much around there to do & traveling into city takes a while
Stayed 2 nights in May 2024

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for travel and yummy, reasonably priced food for being in the airport. Super helpful and friendly staff too.
Stayed 1 night in May 2024

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was very small and the sink wouldn’t drain properly. The beds were comfortable and the decor is fresh. It was convenient to have a restaurant on site and connectes to the airport
Stayed 1 night in May 2024

6/10 Okay

jacqueline, Airdrie

Liked: Cleanliness, staff & service, property conditions & facilities
Issues with my room card then the parking pass had to go back and forth to check in to sort this out Otherwise decent room Breakfast was adequate
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Property conditions & facilities
We chose this hotel because we had an overnight layover. It was a great option. We decided to take a free train from Terminal 3 to Terminal 4 and take the walking bridge to the hotel. It’s about a 10-15 min walk. So it you have luggage it will be a hard walk. Maybe the bus is a butter way for you. It drops you right at the door of the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in May 2024

8/10 Good

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay! Loved how easy it was to get to the airport terminals. Free transportation available from the hotel to terminal 3. Short 10 minute walk indoors to the rails. Total of around 20 minutes from hotel to terminal 3 check in. Breakfast included was a plus. Would stay again.
Stayed 1 night in Apr 2024

4/10 Poor

Vivian

Travelled with partner
Liked: Cleanliness
Horribly expensive food, and it isnt even good food.
Stayed 1 night in May 2024

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for overnight stop at Heathrow.
Stayed 1 night in May 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Things in the common areas were a bit past their prime (stained/worn chair cushions, tables on need of cleaning). Room has need of a little TLC, e.g., handles on door and sink plug that didn’t work.
Stayed 1 night in May 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Virtually on airport property. Convenient shuttle, but not free. €6.80 per person. Good dining options as both hotel and the Crown Plaza share the same building. Only 2 usb outlets in room and no electric plugs available for an adapter.
Stayed 1 night in May 2024

6/10 Okay

Adriana

Disliked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Lakana, Banning

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like it. One night stay was perfect, Breakfast was great, lots of varieties. The front desk staffs were excellent, very polite & courteous. A restaurant personnel (order taker) needs to crack a little smile, it won’t hurt and you might get a tip!
Stayed 1 night in May 2024

8/10 Good

margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for airport, clean and comfortable
Stayed 1 night in May 2024

8/10 Good

Lionel S

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hot water in the shower kept changing time from cold to hot.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gordon, woodstock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to the airport
Stayed 1 night in May 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wallet friendly stay within walking distance/shuttle distance of main terminals. Clean rooms and everything you need for an overnight pre-holiday stay
Stayed 1 night in May 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally right next to the airport. I’ve stayed at some airport hotels and they are a few miles away but it was a less than 5 min walk away from the check in desk.
Stayed 1 night in May 2024

10/10 Excellent

xiaosui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good for everything
Stayed 1 night in May 2024

10/10 Excellent

Carol B Hernandez

Travelled with family
Liked: Amenities, property conditions & facilities
Staff was very welcoming and helpful. They were eager to answer our questions and assist us.
Stayed 1 night in May 2024

10/10 Excellent

Caitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay before a long-haul flight, had the most perfect sleep, place was super quiet despite being right next to a busy airport. Was surprised at how good of a nights sleep I had! Staff were so friendly and helpful and the breakfast was excellent, will definitely be coming back!
Stayed 1 night in Apr 2024

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Always great service here
Stayed 1 night in May 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Late fast check in quiet hotel, modern, spacious room. Breakfast as lovely.
Stayed 1 night in May 2024

10/10 Excellent

barry

Liked: Cleanliness, staff & service, property conditions & facilities
Near heathrow and car rental
Stayed 1 night in May 2024

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for airport overnight, room was quite and very clean. Bed super comfy.
Stayed 1 night in May 2024

10/10 Excellent

Judy

Travelled with family, Travelled with partner
Liked: Amenities
Plus and negative right next to the airport. Nothing nearby
Stayed 1 night in Apr 2024