6/10 Okay
Hubert Von
Travelled with partner
12 May 2024
Worst part was a member of housekeeping asking us to leave at 10:20AM because it was “time” but the real check out time is 12:00PM. In the email it was 12:00PM. I even called reception to confirm and they did say it was 12. It was just so unpleasant.
Also, the concierge on the night of 9th of May at around 11:30pm was also very rude. I politely asked a simple question and she was talking down on me lecturing about how things worked in the UK, Oh my God. I live in the UK too and I know how things work, and I am a professional. She wasn’t even British!
Perhaps, it reflects poor staff training? Or it could have just been the color of my skin (brown), but hey-ho.
Hubert Von
Stayed 2 nights in May 2024