Terminal 4, Swindon Road, London Heathrow Airport, Hounslow, England
Reviews
8.8
Excellent
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It is a lovely looking modern hotel. I have stayed here thrice for short 1 night stays. I usually only spend a few hours as I catch early morning flights. It is a lovely hotel and I plan to just go there and spend a longer period of time one day. The staff are friendly and the hotel is very clean. The parking option is good.
Good airport hotel generally but when you arrive after 10pm it’s impossible to get any food in this T4 area. The hotel itself is pretty good. Breakfast was £20 each plus vat or something which is very expensive - would probably go to a cafe for breakfast next time.
As a stay over for our flight it was great. But in their casual restaurant 2 small bowls of soup and two glasses of wine came to 1/3rd of the room rate. Stay there, but take a sandwich.
Great staff, a little rough on the food service — it’s odd that nothing opens until 5pm or so, especially as the location is a bit isolated at terminal 4. Room service is available, but awkward. Food ordered was hot, prompt and expensive.
Very nice property convenient few minute walk from Heathrow. Plenty of elevators always at the ready. Safe and secure property. Your room key must be used to access elevator. Check in staff was lovely. Nice atmosphere. Smoking section far away from entrances with seating area. Would definitely stay here again
Bwr
Nice hotel but it's an airport hotel and thus necessarily isolated. The paid airport shuttle was a bit much when the airport is right there. Especially at almost 7pounds.
I had a medical emergency during my stay and the staff of the hotel were helpful in getting me the care I needed and made sure the rest of my stay was comfortable. They called multiple times just to make sure I was ok and waived a service fee for the room service I had to use. I really appreciated their care.
The hotel was ok room ok. We arrived late so everything was closed so I can’t make any comment on other facilities.
Room service for 2 glasses of wine £42 I thought that was outrageous!!
Nice staff; consistently professional and efficient. Very helpful in pointing out logistics. This hotel is connected to the Southside of the airport at Terminal 4; there is a Hoppa bus to take you to the other terminals, or you can walk into Term 4 (connected), go down stairs in T4 and take the train to the other terminals
Great location for an airport hotel - convenient to get to. Rooms are very comfortable.
Elizabeth
Stayed 1 night in Apr 2024
6/10 Okay
Claire
11 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No information on room service… I had to go down to reception to get a menu.
TV remote didn’t work… I had to call for new batteries… but please check before guests arrive.
No shampoo or body wash in the shower. No moistening lotion at the sink.
Always a good stay here. Everything is fine and a good location for the airport. Excellent car park but pricey as you'd expect
Very good TV set up in rooms
We booked the club room and we weren’t disappointed. Breakfast and service was excellent. And we had a really good nights sleep.
The only negative was the actual checkin. We had to ask what time breakfast was served and the member of staff didn’t even ask for a swipe of a credit card so it was slightly embarrassing when we walked out the restaurant at dinner time! We never realised! Hence why the staff rating is just a 3*.