Property entrance

Reviews of Caesar Hotel

4 out of 5
Caesar Hotel
26-33 Queens Gardens, Hyde Park, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 1004 reviews" "
Rating 8 - Good. 285 out of 1004 reviews" "
Rating 6 - Okay. 62 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great Very nice place
Stayed 3 nights in Apr 2024
Response from Santiago Torres, Operations Manager on 22 Apr 2024
Dear Paul,Thank you very much for this kind review.Our team is heartened by your recognition of their dedication to service excellence. Your experience is a testament to our commitment to providing a stay that is nothing short of great.We take great pride in our hotel and the services we offer, and it's always rewarding to receive such positive feedback from our guests. Rest assured that we will continue to uphold the high standards that you experienced during your stay with us.We eagerly await the opportunity to serve you again.Warm regards,Santiago Torres, Operations Manager

8/10 Good

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with a friend staff were polite and friendly. Hotel room was clean, breakfast was good too. Would stay again and recommend Thanks.
Stayed 2 nights in Apr 2024
Response from Santiago Torres, Operations Manager on 22 Apr 2024
Dear Aaron,Thank you very much for this kind review.We are glad that the high standards we set ourselves met your expectations.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.It’s equally great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.We look forward to seeing you again in the future.Best wishes,Santiago Torres, Operations Manager

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a great position. Far enough away from the station to be quiet but close enough to enjoy all Paddington has to offer,
Stayed 1 night in Apr 2024
Response from Santiago Torres, Operations Manager on 16 Apr 2024
Dear Warren,we are delighted to read your glowing review.It is heartening to know that our location provided the perfect balance of tranquillity and convenience for your stay. The team here takes great pride in maintaining our rooms to the highest standard of cleanliness, ensuring a comfortable and inviting environment for our guests.We eagerly await the opportunity to host you once more.Warm regards,

10/10 Excellent

Bryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed by this hotel. Carmen gave us a very warm welcome and seemed to really care about the hotel guests. All other staff were also very kind and considerate. Rooms were a nice size, clean and had a nice supply of towels. Location is handy for Paddington and Hyde Park (although Bayswater was a handy nearby station to go to). A nice touch was the birthday greetings, cake and decorations left in the room for my mother's birthday, which was much appreciated. Looking forward to returning to this hotel. Thanks to everyone, especially Carmen.
Stayed 2 nights in Feb 2024
Response from Santiago Torres, Operations Manager on 4 Mar 2024
Dear Bryn,Thank you very much for this kind review.We are delighted to hear that Carmen provided you with a warm welcome, as our team always strives to ensure our guests feel cared for during their stay. It's also wonderful to know that the room size, cleanliness, and amenities met your expectations, and that the location proved convenient for your visit to Paddington and Hyde Park. We're especially touched that the birthday surprise for your mother added to the joy of your stay. Our goal is to create memorable experiences for our guests, and your feedback is a heartwarming affirmation of our efforts.We look forward to welcoming you for another pleasant stay. Best wishes,Santiago Torres, Operations Manager

8/10 Good

Bankim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Santiago Torres, Operations Manager on 14 Feb 2024
Dear Guest,Thank you for such a positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on your next trip to London.Kind regards,Santiago Torres, Operations Manager

10/10 Excellent

Jon

Travelled with group
Liked: Staff & service, property conditions & facilities
Easy walk from Paddington, and the staff were very attentive.
Stayed 1 night in Jan 2024
Response from Santiago Torres, Operations Manager on 6 Feb 2024
Dear Jon,Thank you very much for this kind review.We're thrilled to hear that our location provided you with convenient access to Paddington and that our team's attentiveness met your expectations. It's always gratifying to know that our efforts to provide exceptional service are appreciated by our guests.We look forward to seeing you again in the future.Kind regards,Santiago Torres, Operations Manager

8/10 Good

William

Stayed 2 nights in Jan 2024
Response from Santiago Torres, Operations Manager on 20 Jan 2024
Dear William,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable overall.We look forward to welcoming you back in the future.Kind regards,Santiago Torres, Operations Manager

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to Paddington station and underground links to the centre of London
Stayed 2 nights in Jan 2024
Response from Santiago Torres, Operations Manager on 17 Jan 2024
Dear Tony,Thank you very much for this kind review.We're delighted to hear you found our location convenient for accessing Paddington station and the underground, making it easy to explore the heart of London.We look forward to seeing you again.Best regards,Santiago Torres, Operations Manager

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stayed for 8 nights. Great and comfortable. Very near to Bayswater & Queensway tube station, near to food options and huge park. Housekeeping is good
Stayed 8 nights in Dec 2023
Response from Santiago Torres, Operations Manager on 5 Jan 2024
Dear Shirley,Thank you for sharing this review.We're thrilled to hear that our convenient location near Bayswater & Queensway tube stations, as well as the proximity to a variety of food options and the expanse of Hyde Park, contributed positively to your stay. It's also gratifying to know that you found our rooms to be comfortable and our housekeeping standards to your satisfaction, reflecting our dedication to providing a clean and welcoming environment for our guests.We look forward to welcoming you back on future occasions.Best wishes for 2024,Santiago Torres, Operations Manager

10/10 Excellent

D G T

Stayed 1 night in Dec 2023
Response from Santiago Torres, Operations Manager on 26 Dec 2023
Dear Guest,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on your next trip to London.Kind regards,Santiago Torres, Operations Manager

10/10 Excellent

Aimée

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
My stay was brief but highly enjoyable. Staff were very warm and welcoming and the room was immaculate. I also got to use the sauna, which was a welcome bonus. Just one small improvement would make a real difference: the bathroom had one of those terrible half-screened showers, which meant that water went everywhere. It's hard to relax in the shower when you're conscious of potentially flooding the place. A liquid soap dispenser (like the one in the shower) at the handbasin, rather than a small and slippery piece of soap, would also work well. White Company toiletries were delightful! I highly recommend this hotel, it's a real find in central London.
Stayed 1 night in Dec 2023
Response from Santiago Torres, Operations Manager on 21 Dec 2023
Dear Aimée,Thank you for taking the time to provide us with your feedback.We regret that you weren’t entirely satisfied with the shower, and appreciate your suggestion for a liquid soap dispenser. While our bathrooms are designed to provide both comfort and functionality, we take note of your feedback for consideration. However, we are delighted to hear that you found our staff warm and welcoming and that our rooms met your expectations.We're also glad that you enjoyed the convenience of our sauna during your stay. Furthermore, it's wonderful to hear that the White Company toiletries added a delightful touch to your visit.We hope that you will return. Best regards,Santiago Torres, Operations Manager

10/10 Excellent

helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Santiago Torres, Operations Manager on 21 Dec 2023
Dear Helen,Thank you for taking the time to share your experience at our hotel.We're thrilled to hear that you found our rooms to be impeccably clean and comfortable, and that you received excellent service during your stay. It is also rewarding to know that the condition of our hotel met your expectations to the fullest. Our team strives to provide a welcoming and enjoyable environment, and your recognition of our efforts is highly appreciated.We would be delighted to welcome you back for another exceptional stay. Warm regards,Santiago Torres, Operations Manager

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Santiago Torres, Operations Manager on 18 Dec 2023
Dear Guest,Thank you for taking the time to share your experience with us.We're delighted to know that our room cleanliness, hotel condition, and service met your expectations. Our team takes great pride in maintaining a high standard across all aspects of our hotel, ensuring a comfortable and enjoyable stay for our guests. Additionally, your satisfaction with the room comfort is encouraging, as we aim to provide a restful and pleasant environment for all who stay with us. We would love to welcome you back in the future to enjoy our excellent location next to Hyde Park and the variety of amenities we offer.We look forward to the opportunity to host you again.Warm regards,Santiago Torres, Operations Manager

10/10 Excellent

Breeda

Stayed 2 nights in Dec 2023
Response from Santiago Torres, Operations Manager on 4 Jan 2024
Dear Breeda,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on future occasions and wish you a Happy New Year!Best wishes,Santiago Torres, Operations Manager

8/10 Good

lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Santiago Torres, Operations Manager on 17 Dec 2023
Dear Lindsey,Thank you for taking the time to share your experience at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on future occasions.Best wishes,Santiago Torres, Operations Manager

4/10 Poor

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The biggest issue we had with this hotel was the location of our room. While the room itself was well appointed and a good size it was located off the lounge area next to public washrooms and the kitchen/employee entrance, making it a VERY noisy/high traffic area. We found it particularly noisy starting at 5:30 am. To the credit of the staff they found us a different room for our next night, however it was incredibly small. I had to place my suitcase on the floor in front of the door and step over to get to the bathroom as there was no where to put it. I wanted so much to give this place a good review because it’s a very quaint hotel with lovely staff and a great location but the room situation could not be overlooked. Considering the cost I was expecting better.
Stayed 2 nights in Nov 2023
Response from Santiago Torres, Operations Manager on 8 Dec 2023
Dear Judy,Thank you for taking the time to share your feedback.We understand that the initial room location presented a challenge, and we apologise for the inconvenience caused by the noise. Our team were glad to accommodate your request for a room change, although we regret that the alternative room did not meet your space expectations. For future stays, we might recommend our Deluxe rooms, which offer separate lounging areas and are known for their spaciousness, though we do have a variety of room types to suit different needs and preferences. Nevertheless, we're pleased to hear that you found our hotel to be quaint and our staff lovely, and we appreciate your positive remarks about our prime location, which is indeed a stone's throw away from London's top attractions.We hope we can provide you with an improved stay in the future.Kind regards,

8/10 Good

troney

Liked: Cleanliness, staff & service, amenities
Overall enjoyed my stay. There was construction going on outside the building; I could hear the noise when I was trying to sleep. The hotel is older, the room had a slight mildow smell.
Stayed 5 nights in Nov 2023
Response from Santiago Torres, Operations Manager on 2 Dec 2023
Dear Troney,Thank you so much for taking the time to share such a positive review.We understand that external construction noise can be disruptive, and we apologize for any inconvenience this may have caused. Our hotel offers quieter rooms upon request and provides earplugs to enhance our guests' comfort. Regarding the smell you mentioned, we will certainly investigate this as it is not indicative of the experience we aim to provide. Our housekeeping team is dedicated to ensuring the freshness and cleanliness of all our rooms.We're continuously working on enhancing our guest experience, and we value your feedback as it helps us to improve.We're delighted to hear that you were satisfied with the cleanliness and service during your stay, as our team strives to maintain high standards. We also appreciate your recognition of the room amenities provided for your comfort.We very much hope that we may be able to welcome you back in the future. With very best wishes,

10/10 Excellent

Tandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful small hotel, mosaics from the 5th century on the walls, hardwood floors in the rooms -- truly charming. And so incredibly close to Hyde Park, and specifically about 5 minutes walk to the Italian Gardens. I liked it so much I cancelled the hotel reservation I had somewhere else for my next trip to London, and rebooked at this hotel.
Stayed 4 nights in Nov 2023
Response from Santiago Torres, Operations Manager on 30 Nov 2023
Dear Tandy,It was a pleasure to receive this great review.Thank you for appreciating the unique charm of our historic mosaics and modern amenities. We're also glad to hear our prime location, just a short walk from the Italian Gardens in Hyde Park, added value to your stay. It's wonderful to know that you found our hotel to be a preferable choice for your future visits to London.We look forward to welcoming you back on future occasions.Best wishes,Santiago Torres, Operations Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very good and the room was very clean
Stayed 1 night in Nov 2023
Response from Santiago Torres, Operations Manager on 28 Nov 2023
Dear James,Thank you very much for this kind review.We're delighted to hear that our staff's dedication to service met your expectations and that you found our rooms to be impeccably clean. Our team takes great pride in maintaining a high standard of cleanliness and comfort for our guests.We hope to have the pleasure of welcoming you back. With kind regards,Santiago Torres, Operations Manager

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Santiago Torres, Operations Manager on 8 Nov 2023
Dear David,Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to welcoming you back for a future visit.Kind regards,Santiago Torres, Operations Manager

8/10 Good

I E

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Santiago Torres, Operations Manager on 4 Nov 2023
Dear Guest,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on your next trip to London.Kind regards,Santiago Torres, Operations Manager

10/10 Excellent

Nicholas, Huntington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again when in London
Stayed 2 nights in Oct 2023
Response from Santiago Torres, Operations Manager on 3 Nov 2023
Dear Nicholas,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to know that you found our rooms clean and comfortable, and that our hotel's condition and service exceeded your expectations. Our team works hard to ensure that our guests have a pleasant stay, and it's great to see that their efforts have paid off.We look forward to welcoming you back on your next visit to London. Kind regards,Santiago Torres, Operations Manager

8/10 Good

Manpreet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The drinking water should be complementary.
Stayed 2 nights in Oct 2023
Response from Santiago Torres, Operations Manager on 27 Oct 2023
Dear Manpreet,Thank you for taking the time to share your experience at our hotel.We are thrilled to hear that you appreciated the cleanliness of our hotel, its condition, and the service provided by our team. Your kind words mean a lot to us.Regarding the drinking water, we would like to clarify that complimentary bottled water is provided in our Executive and Deluxe room categories upon arrival. We apologize for any inconvenience this may have caused during your stay. We appreciate your feedback and will take it into consideration for future improvements.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,Santiago Torres, Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant spot in central London
The Caesar is an elegant-feeling hotel in a pleasant, central part of London. The desk staff were outstanding--friendly and helpful. We especially enjoyed Anna, but everyone at the desk was great, and I simply can't remember the others' names. Our room itself--a standard double, I believe--was quite small, with little room to maneuver around the bed or store luggage and clothing, and no refrigerator. (However the staff allowed us to keep food in their refrigerator, which was very nice.) There was construction going on immediately next door to our room, which made quite a bit of noise during the day. Overall, I recommend the Caesar and would stay there again, but it is a bit pricey given these limitations.
Stayed 3 nights in Oct 2023
Response from Santiago Torres, Operations Manager on 19 Oct 2023
Dear Guest,Thank you so much for taking the time to share such a positive review.We are delighted to hear that you found our location to be convenient and our staff, especially Anna, to be outstanding and helpful. We take pride in providing excellent service to our guests, and your kind words are truly appreciated.We apologize for any inconvenience caused by the size of your room and the construction noise during your stay. Our hotel offers a variety of room types and sizes to cater to different preferences, and we would be more than happy to assist you in finding a more suitable room for your next visit. We also understand that the absence of a refrigerator in the room may have been inconvenient, but we are glad that our staff was able to accommodate your needs by storing your food in our refrigerator. As for the construction noise, we are continuously working to improve our facilities and ensure a comfortable stay for our guests.We hope to welcome you again in the future. Best wishes,

6/10 Okay

Stephanie Jane

Stayed 1 night in Oct 2023
Response from Santiago Torres, Operations Manager on 18 Oct 2023
Dear Stephanie Jane,Thank you for taking the time to share your review.We regret that all your expectations were not met.We would welcome your suggestions on how we could have improved your experience.We hope to welcome you back. Best wishes,Santiago Torres, Operations Manager

10/10 Excellent

Jahkeya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and very helpful the breakfast was good and a variety aswell the front desk staff were very helpful they answered every question and nothing was a problem to them .very good service
Stayed 5 nights in Sep 2023
Response from Santiago Torres, Operations Manager on 14 Oct 2023
Dear Jahkeya,Thank you for such a positive review.We are thrilled to hear that our team made a great impression on you with their helpfulness and professionalism. It's always our goal to provide exceptional service to our guests. We're also glad that you enjoyed our breakfast variety and found it to your liking.We look forward to welcoming you back on your next trip to London.Kind regards,

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is really friendly. Property was under renovation but even then it was a lovely stay
Stayed 4 nights in Oct 2023
Response from Santiago Torres, Operations Manager on 11 Oct 2023
Dear Gabriela,Thank you for your kind review.We apologize for any inconvenience caused by the renovations and appreciate your understanding. Our team is working diligently to ensure that the upgrades are completed as quickly and efficiently as possible, so that our guests can continue to enjoy the high-quality accommodations and services they expect from us.Nevertheless, we are delighted to hear that you found our team to be friendly and that you enjoyed your stay despite the ongoing renovations. We strive to provide a comfortable and pleasant atmosphere for our guests, even during periods of improvement.We look forward to welcoming you back on future occasions.Best wishes,

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Santiago Torres, Operations Manager on 4 Oct 2023
Dear Patsy,Thank you for sharing your opinion of your stay with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on future occasions.Best wishes,Santiago Torres, Operations Manager

10/10 Excellent

Phil

Stayed 1 night in Sep 2023
Response from Santiago Torres, Operations Manager on 29 Sept 2023
Dear Phil,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,Santiago Torres, Operations Manager

10/10 Excellent

christa, Alameda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3rd visit to the Caesar in the past 5 years so clearly it's maintained standards that are important to me--lovely spacious room, very clean & quiet and very friendly & helpful staff. Perfect location for Paddington as well as 2 Underground stations on Queensway with plenty of dining & shopping nearby.
Stayed 4 nights in Sep 2023
Response from Santiago Torres, Operations Manager on 27 Sept 2023
Dear Christa,Thank you for sharing your review.It’s always a pleasure to welcome a returning guest. We are delighted to hear that you enjoyed your third stay with us and appreciated our spacious rooms, cleanliness, and friendly staff.Furthermore, our central location near Paddington and Queensway stations, as well as various dining and shopping options, is indeed a great advantage for our guests.We are committed to maintaining the high standards you have come to expect from us and look forward to welcoming you back for your future visits to London.We hope to see you again soon.Best wishes,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Excellent, quiet location, walking distance to the fantastic London public transportation network.
Stayed 5 nights in Sep 2023
Response from Santiago Torres, Operations Manager on 27 Sept 2023
Dear Grzegorz,Thank you very much for this kind review.We are delighted to hear that you found our team to be friendly and helpful. Our team strives to provide excellent service to all our guests, and it is always rewarding to know that we have succeeded in making your stay enjoyable. It is also great to know that you appreciated our quiet location, which is indeed within walking distance of London's fantastic public transportation network, making it convenient for exploring the city.We hope that you had a chance to enjoy some of our other amenities, such as our gym and sauna, during your stay.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,

10/10 Excellent

Samreen

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Santiago Torres, Operations Manager on 18 Sept 2023
Dear Guest,Thank you for such a positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on your next trip to London.Kind regards,Santiago Torres, Operations Manager

10/10 Excellent

Jenai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Santiago Torres, Operations Manager on 4 Sept 2023
Dear Jenai,Thank you for such a positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on your next trip to London.Kind regards,Santiago Torres, Operations Manager

10/10 Excellent

Christine

Stayed 1 night in Aug 2023
Response from Santiago Torres, Operations Manager on 18 Sept 2023
Dear Christine,Thank you for positively reviewing your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions.Best wishes,Santiago Torres, Operations Manager

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room and clean and bright and modern.
Stayed 2 nights in Aug 2023
Response from Santiago Torres, Operations Manager on 26 Aug 2023
Dear Liz,Thank you very much for your kind review.We are delighted to hear that you found your room to be lovely, clean, bright, and modern. Our recently refurbished guest bedrooms are designed to provide a warm and comfortable atmosphere for our guests.We appreciate your high ratings on room cleanliness, hotel condition, and service. Our dedicated team works hard to ensure that our guests have a pleasant stay, and your kind words are a testament to their efforts.We hope to have the opportunity to welcome you back in the future. Best regards,Santiago Torres, Operations Manager

6/10 Okay

Andrea

Travelled with family
Disliked: Property conditions & facilities
Major noisy refurbishment which we weren’t informed of when booking . Bed was nice , air con good but the rest of room very average and not clean . Bathroom door has rot on it . Ordered and paid for 2 drinks which took 25 minutes to get , there were only 6 other people in the bar so can’t blame it on being busy . Reception staff were nice and moved my son to a different room when the overpowering smell of incense burning affected his asthma. Location is good short walk from Paddington Station and close to Kensington Palace . Would not book there again .
Stayed 1 night in Aug 2023
Response from Santiago Torres, Operations Manager on 26 Aug 2023
Dear Andrea,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you appreciated our comfortable beds, efficient air conditioning, and convenient location near Paddington Station and Kensington Palace.We apologize for any inconvenience caused by the refurbishment during your stay. We are continuously working on improving our facilities to provide a better experience for our guests. We appreciate your feedback on the cleanliness of the room and the bathroom door, and we will address these issues with our housekeeping team. Regarding the delay in receiving your drinks at the bar, we will look into this matter to ensure timely service in the future. We are pleased that our reception staff were able to assist with your son's room change due to the incense in the lobby area, and we will take your feedback into consideration for future improvements.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,Santiago Torres, Operations Manager

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was an amazing stay. I would certainly stay there again.
Stayed 6 nights in Aug 2023
Response from Santiago Torres, Operations Manager on 12 Aug 2023
Dear Marcus,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We hope to welcome you back.Best wishes,Santiago Torres, Operations Manager

10/10 Excellent

helen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Quiet location, windows that open & fabulous staff
This is a lovely hotel on a quiet side street, I always try to use it for business trips to London, but would also consider it for trips with friends and family. Rooms are quiet, clean and have all that is needed. The staff are all excellent. They welcome my return visits and on one occasion found jewelry I'd lost and returned it to me.
Stayed 1 night in Aug 2023
Response from Manager on 12 Aug 2023
Dear Helen.Thank you very much for sharing your positive review.We are delighted to hear that you find our location quiet and convenient for your business trips, as well as for leisure stays with friends and family. Our team takes pride in providing excellent service, and it is wonderful to know that you appreciate their efforts.We are glad that you enjoyed the cleanliness and comfort of our rooms. Thank you for your kind words regarding our staff, and we are especially pleased that they were able to locate and return your lost jewelry.We look forward to welcoming you back on future occasions.Best wishes,

8/10 Good

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked helpful staff going extra mile to help print tickets ,arrange for room to be made up a bit late and arrange cab.Only downside was small room size and lack of closet space.Breakfast was delicious , fresh and plentiful.
Stayed 8 nights in Jul 2023
Response from Manager on 12 Aug 2023
Dear Kristopher,Thank you so much for taking the time to share your positive review.We are delighted to hear that our staff went the extra mile to assist you with printing tickets, arranging late housekeeping, and organizing a taxi for you. Our team is always ready to help and ensure a pleasant stay for our guests.Our hotel offers various room types and sizes to cater to different guest preferences. In the future, we recommend booking one of our larger room categories, such as the Executive or Deluxe rooms, for a more spacious experience.It is great to know that you enjoyed our delicious, fresh, and plentiful breakfast. We take pride in offering a wide variety of options for our guests to start their day on a positive note.We hope to welcome you again for another memorable stay. All the best.

10/10 Excellent

Val

Travelled with family
Liked: Amenities
I have stayed here many times. Great staff, comfortable and quiet area centrally located. Currently being renovated. Nice breakfast and lounge. Will definitely stay there again.
Stayed 2 nights in Aug 2023
Response from Manager on 9 Aug 2023
Dear Val,Thank you for your review.We are delighted to hear that you have stayed with us multiple times and appreciate our great staff, comfortable rooms, and quiet location. It's wonderful to know that you enjoyed our breakfast and lounge area as well. We are currently undergoing renovations to further enhance our facilities and provide an even better experience for our guests.Thank you for your kind words and we look forward to welcoming you back on your next visit.We look forward to welcoming you back.Kind regards,

4/10 Poor

Kerry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Santiago Torres, Operations Manager on 3 Aug 2023
Dear Kerry,Thank you for taking the time to review your stay.We are sorry that your stay did not meet all your expectations. While we do carry out maintenance whenever necessary to keep our rooms up to date and in good condition, we have noted your feedback for consideration.The whole team hope to have the pleasure of seeing you again. Best wishes,Santiago Torres, Operations Manager

10/10 Excellent

David

Travelled with group
Well-maintained hotel within walking distance to Hyde Park. Rooms are small but clean.
Stayed 3 nights in Jul 2023
Response from Santiago Torres, Operations Manager on 25 Jul 2023
Dear David,Thank you so much for taking the time to share your positive review.We are very happy that you enjoyed your time at our hotel and appreciated our location and high standards.However, please do let us know prior to your next stay as we do have larger rooms available and our team would be pleased to assist you in finding the one best suited to your requirements.We hope to have the opportunity to welcome you back in the future. Kind regards,Santiago Torres, Operations Manager

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2023
Response from Santiago Torres, Operations Manager on 22 Jul 2023
Dear Lynn,Thank you very much for this kind review of your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on future occasions.Best wishes,Santiago Torres, Operations Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel walking distance froma number of tube stations and Hyde Park. It still has the touches we all miss from hotels in the new post covid era, such as slippers and amenities in the bathroom. Simply loved it and the staff were all extremely friendly.
Stayed 1 night in Jul 2023
Response from Santiago Torres, Operations Manager on 12 Jul 2023
Dear Elizabeth,Thank you for taking the time to share your wonderful experience at our hotel.We are delighted to hear that you enjoyed our convenient location near Hyde Park and various tube stations. It's great to know that you appreciated the amenities and slippers provided, as we strive to offer a comfortable stay for our guests. Our team will be thrilled to hear your kind words about their friendliness, as they work hard to ensure a pleasant experience for all our guests.We hope to have the pleasure of welcoming you back in the future for another memorable stay. Warm regards,Santiago Torres, Operations Manager

6/10 Okay

Jemima

Stayed 2 nights in Jul 2023
Response from Santiago Torres, Operations Manager on 31 Jul 2023
Dear Jemima,Thank you for taking the time to leave a review of your recent stay.We are sorry your stay was not as enjoyable as we would have liked.We would like to know how we could improve your experience with us.We hope to welcome you back in the future. All the best.Santiago Torres, Operations Manager

10/10 Excellent

Hannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a delightful hotel on a lovely Street about 10-12 minute walk from Paddington Station. Alsoclose toThe staff are friendly, very helpful and very responsive to guests' needs. I will definitely return to the Caesar if I require lodging in this part of London in the future.
Stayed 2 nights in Jun 2023
Response from Santiago Torres, Operations Manager on 2 Jul 2023
Dear Hannah,Thank you for this positive review of your stay.We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts.We are pleased that our convenient location with transport options close by met your requirements perfectly.We look forward to welcoming you back on future occasions.Best wishes,Santiago Torres, Operations Manager

8/10 Good

Lydell

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is located in the Hyde Park section City of London, great location and the staff were beyond exceptional!
Stayed 5 nights in Jun 2023
Response from Claudia - Reception Manager on 29 Jun 2023
Dear Lydell,Thank you very much for taking the time to share your great feedback, our aim is to go beyond exceptional to make our guest experience a memorable one! We are looking forward to welcoming you back at The Caesar Hotel during your next trip to London! Thank you again for your wonderful comment, we will pass your feedback to our team

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but Mixed Reviews
The hotel was in a great walkable location. We enjoyed being close to Kensington Gardens and many small restaurants. The hotel is small. We had standard rooms on a below ground level. One room was nicely appointed but the second one was very small, windowless, and cramped and the shower didn't work. Rooms on the upper floors may have been more welcoming. We didn't try the restaurant. We thought the breakfast option was too expensive and found nice places to eat nearby.
Stayed 2 nights in Jun 2023
Response from Santiago Torres, Operations Manager on 7 Jun 2023
Dear Elizabeth,Thank you for your recent stay and for taking the time to leave a review.We apologize for the inconvenience you faced with the room size and the shower in one of the rooms. Please do not hesitate to bring any concerns to us at the time, so that we may find a comfortable solution. Our hotel offers a range of room sizes and types to cater to different preferences, and we would have been more than happy to assist you in finding a more suitable room if availability allowed. We also appreciate your feedback on the breakfast pricing, and we are glad that you were able to find alternative options nearby. Please rest assured that we will take your comments into consideration as we continuously strive to improve our guest experience.Nevertheless, we are delighted to hear that you enjoyed our prime location near Kensington Gardens and the variety of small restaurants in the area. Our hotel is indeed situated in a convenient and walkable area, making it easy for our guests to explore London's attractions.We do hope that we have the pleasure of welcoming you back in the future. Kindest regards,

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely small hotel, located on a quiet street near Paddington Station. Very Clean and Comfortable with Air Conditioning for those hot nights in London.
Stayed 2 nights in May 2023
Response from Santiago Torres, Operations Manager on 31 May 2023
Dear Kim,Thank you for sharing your review.We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location with easy access to transport options.Your kind words about our high standards are much appreciated.We look forward to welcoming you back on future occasions.Best wishes,Santiago Torres, Operations Manager

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great Location. Basic clean rooms
Great location. The hotel is great as a base for the city. It’s clean and room cleaned daily. The room was basic and the furniture ready for replacing. Fine as a place to sleep ready for the next day of adventures.
Stayed 2 nights in May 2023
Response from Santiago Torres, Operations Manager on 23 May 2023
Dear Kathryn,Thank you for your feedback.We are delighted to hear that you appreciated our great location and found our hotel to be a convenient base for exploring the city. It's also great to know that you found your room clean and well-maintained during your stay.However, we understand that you felt your room was basic, we do have varying categories of rooms offering a more luxurious stay, please let us know your preference on your next visit. We have also noted your comment regarding the furniture in your room and would like to inform you that we are constantly working on updating our hotel to provide the best experience for our guests. Your feedback is valuable to us, and we will take it into consideration for future improvements.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,Santiago Torres, Operations Manager