Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews of Sheraton Senggigi Beach Resort

4.5 out of 5
Sheraton Senggigi Beach Resort
Jalan Raya Senggigi Km. 8, Senggigi, Lombok

Reviews

8.8

Excellent

Rating 10 - Excellent. 332 out of 620 reviews" "
Rating 8 - Good. 215 out of 620 reviews" "
Rating 6 - Okay. 49 out of 620 reviews" "
Rating 4 - Poor. 16 out of 620 reviews" "
Rating 2 - Terrible. 8 out of 620 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Corrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and staff!
Stayed 7 nights in Jan 2024

8/10 Good

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and service was exceptional. Housekeeping did remove one of our personal belongings, however, when mentioned to staff, they went above and beyond to retrieve said item and had multiple staff check and confirm that we had received our item. Other than that, we had absolutely no issues and had an incredible stay and commend the staff for their service and can-do attitude.
Stayed 4 nights in Nov 2023
Response from I Made Bintara Sunetra on 11 Nov 2023
Dear Gabriela, thank you for taking the time out of your day to write such a thorough review about your recent stay at Sheraton Senggigi Beach Resort. We’re glad to know that you enjoyed staying with us, especially with the service from our staff that you're able to experience. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit. Best regards, I Made Bintara Sunetra - Room Division Manager

10/10 Excellent

Angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Sheraton Senggigi! It is a beautiful resort, very family oriented and the staff are so wonderful!
Stayed 8 nights in Oct 2023
Response from I Made Bintara Sunetra on 3 Nov 2023
Dear Angela, thank you for taking the time to share your experience staying at Sheraton Senggigi Beach Resort. We are pleased to know that you enjoyed your stay with us. We hope we will have the pleasure of welcoming you back in the future. Once again, many thanks. Best regards, I Made Bintara Sunetra - Room Division Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, friendly and professional staff, excellent facilities. Highly recommended!
Stayed 14 nights in Aug 2023
Response from I Made Bintara Sunetra on 26 Sept 2023
Dear Sandra, thank you for the review upon your stay at Sheraton Senggigi Beach Resort. We’re so glad after reading each of your comments about staying with us. Your overall positive feedback is certainly very much appreciated. Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager

8/10 Good

vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very good. We had Tessa drive us to the ferry didn’t rush like the taxi we had to get there. Bathroom could do with updating. Nice room and comfortable bed. Pool and outdoor areas very good. Good breakfast.
Stayed 3 nights in Aug 2023
Response from I Made Bintara Sunetra on 8 Sept 2023
Dear Vernon, thank you for your remarkable review upon your stay at Sheraton Senggigi Beach Resort. We’re glad to know that you enjoyed staying with us. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit. Best regards, I Made Bintara Sunetra - Room Division Manager

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Majority of the staff there are excellent, especially Laura and the recreation supervisor. Unfortunately the rooms arent up to Sheraton standard.It was built in 1991, and the rooms havent been refurbised since then.Everything in the room is old, the curtains, wardrobe doors, furniture is that of a 3 star hotel.Extremely poor. Swimming pool excellent, toilets at pool also excellent, its a shame your room isnt the standard of the pool toilet
Stayed 3 nights in Aug 2023
Response from I Made Bintara Sunetra on 26 Sept 2023
Dear Adam, thank you for staying with us and taking the time to share your review. Our top priority is our guests’ satisfaction, and we do our best to deliver great experiences. We regret to know that your experience didn’t meet your expectations and appreciate your valuable feedback as it helps us identify the areas we can improve. We’ll certainly use your feedback to make us better. Furthermore, we’re happy to know that you enjoyed our staff service as it’s one of the aspects we’re proud of. They’re certainly an asset to our service, and we’ll certainly pass your regards to them. Once again, thank you again for your valuable review. Best regards, I Made Bintara Sunetra - Room Division Manager

4/10 Poor

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately, this Hotel didn't match Sheraton standards, rooms date back to the 80s, need full refurbishment, curtains, chairs, cabinets really must go. Majority of staff are very competent, apart from the waiters near the pool, they need guidance, no point standing 35 feet away, just about hiding behind something. Hotel is nearer to the shops compared to other establishments and easy to get around, it does have a nice beach in front of the Hotel, and easy to get the ferry back to mainland. If you have difficulty in walking, do not even consider the Sheraton, there are stairs everywhere, and plenty of them, no elevator in the Hotel at all.
Stayed 1 night in Aug 2023
Response from I Made Bintara Sunetra on 26 Sept 2023
Dear Adam, thank you for staying with us and taking the time to share your review. Our top priority is our guests’ satisfaction, and we do our best to deliver great experiences. We regret to know that your experience didn’t meet your expectations and appreciate your valuable feedback as it helps us identify the areas we can improve. We’ll certainly use your feedback to make us better. Furthermore, we’re happy to know that you enjoyed our staff service as it’s one of the aspects we’re proud of. They’re certainly an asset to our service, and we’ll certainly pass your regards to them. Once again, thank you again for your valuable review. Best regards, I Made Bintara Sunetra - Room Division Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Old furniture and toilet need to upgrade.
Stayed 3 nights in Jul 2023
Response from I Made Bintara Sunetra on 26 Sept 2023
Dear Valued Guest, thank you for the remarkable review upon your stay at Sheraton Senggigi Beach Resort. We regret to know that some aspects from your stay experience didn’t meet your expectations and appreciate your feedback. Please know that we'll certainly note and use this feedback to improve. Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager

10/10 Excellent

Ana-Maria

Stayed 2 nights in May 2023
Response from I Made Bintara Sunetra - Room Division Manager on 5 Jun 2023
Dear Ana-Maria,Thank you very much for your review following your stay at Sheraton Senggigi Beach Resort. We’re glad to know that you enjoyed staying with us. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit.Best reagrds,I Made Bintara Sunetra - Room Division Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room with balcony to view pool and beach. Relax in room for afternoon naps, or play on pool, sit by beach with cool drinks and partake in Indonesian food for dinner by the pool. Staff very kind, especially Ayu and desk staff. Massages were available by beach.
Stayed 9 nights in Apr 2023
Response from I Made Bintara Sunetra - Room Division Manager on 17 Apr 2023
Dear Elizabeth,Thank you for the remarkable review upon your stay at Sheraton Senggigi Beach Resort.We’re in awe after reading your feedback, and it really made us smile wide that your experience at our resort was satisfying and pleasant. From our service, our culinary offering, to our helpful and friendly associates, especially those you mentioned, we couldn’t be more pleased to read each of your remarks from your previous stay. We take a great pride of these aspects, and we’re glad that you’re able to enjoy.Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi.Best regards,I Made Bintara Sunetra - Room Division Manager

4/10 Poor

Frederik, Davie

I was very disappointed when I checked in the Afternoon of March 3rd. The woman who assisted me was not very friendly and provided me with a Room as far away from the Hotel / Lobby / Pool as Possible. I asked this same woman on the Night of March 5th to change my Hotel Transportation pickup time from 6:15AM to 7:15AM, due to a Flight Change. Needless to say in spite of a lot of smiling and head nodding, this simple task could not be completed correctly. It is very unlikely many Tourists will return to this Hotel unless they are able to find and train staff to be pleasant and complete simple tasks.
Response from FT on 10 Mar 2023
Dear Frederik,Thank you for staying with us and taking the time to share your thorough review.We always strive to provide the best experience for our guests, and have received a majority of positive feedback on staff service, so we regret to know that we missed the mark there. We’ve done evaluation on this and shared your feedback with our Front Office associates for improvement opportunities in our service standards.We always feel honored to have elite members staying with us, including you, so upgrading your room to our available suite was done as our token of gratitude. However, we apologize if the suite appointed for you didn’t meet your expectations due to the distance from our lobby and public facilities.Once again, thank you for your valuable review. We hope to serve you whenever your travels bring you back to Senggigi.Best regards,Francisca Thorogood - General Manager

10/10 Excellent

rudy

Stayed 3 nights in Feb 2023

8/10 Good

Gayl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a really lovely stay for 5 nights. The location was great (close to town, right on the beach), absolutely loved the gardens and pool, the food was beautiful (great breakfast buffet with changing menu), restaurants (typical hotel/resort prices) and staff were super friendly, polite, helpful and attentive. While the rooms were nice with clean sheets, comfy bed and good layout I think the bathrooms let them down. Tired and old and not super clean. This hotel has been around since the 90’s and it shows. Senggigi as a whole needs a refresh. Overall, a great hotel for families and relaxing comfy place to spend some time.
Stayed 7 nights in Dec 2022
Response from I Made Bintara Sunetra - Room Division Manager on 10 Jan 2023
Dear Gayl,Thank you for taking the time to share your experience at the Sheraton Senggigi Beach Resort.Despite your feedback about the bathrooms, we’re pleased to hear that you had a pleasant stay with us, especially with our facilities and services that you're able to enjoy. We're glad to know that you enjoyed our gardens, our attentive and helpful associates, as well as our culinary offering that you're able to enjoy.Again, many thanks for the kind feedback, and we look forward to welcoming you back to Senggigi.Sincerely,I Made Bintara Sunetra - Room Division Manager

8/10 Good

Barry

Liked: Cleanliness, staff & service, room comfort
A real treasure of an Hotel.
I love this hotel and have been staying there for 22 years. The garden is beautiful as are the staff , always helpful and happy to go out of their way to be helpful. The rooms though a bit dated are big and comfortable. The food is very good and reasonably priced. Pool and beach are lovely. I do think there needs to be work done with the pool area newer beach lounges and provide waiter service. One thing that was a concern was the number of outside conference groups . Overall a lovely place to stay and will be definitely going back again.
Stayed 12 nights in Dec 2022
Response from I Made Bintara Sunetra - Room Division Manager on 5 Jan 2023
Dear Barry,Thank you for making Sheraton Senggigi Beach Resort as part of your holidays for the past 22 years . Your valuable review about your stay here is very much appreciated.Despite your feedback about the renovation of our pool area and additional waiter service, we’re pleased to hear that you had a pleasant experience with us. We hope that Senggigi will attract you soon for another visit. Please do contact us directly when you wish to return, so that we may personally look after your visit.Best regards,I Made Bintara Sunetra - Room Division Manager

10/10 Excellent

Kell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 days with my Girlfriend, and we had a great time. The room was great, the bed was comfy, plenty of space! Easy to find bike rental near by and the food from the stalls nearby was amazing. The breakfast was great too, huge selection of foods catering for any dietary requirement. But the true hero's are the staff, they are all so friendly and attentive, helpful and genuinely nice. I had actually made a mistake on the dates i booked, booking 1 month later than intended by accident amd the staff where patient and helped us fix the error promptly. Id like to special mention for Ayu Darman (sorry for the spelling), she was one of the morning hosts at breakfast (i think maybe a manager) but she was really lovely and nice to talk, though admittedly it was mostly my gf speaking in bahasa with her rather than me in English, but still she was very helpful and kind. Thank you.
Stayed 10 nights in Nov 2022
Response from I Made Bintara Sunetra - Room Division Manager on 16 Nov 2022
Dear Kell,Thank you for taking the time to share your experience at the Sheraton Senggigi Beach Resort.we’re delighted to know that you enjoyed staying with us, especially your comments about our friendly associates. We’re really happy to know that they're able to make your stay more pleasant.We're looking forward to your return as we believe that our lovely island has attracted you for another visit. Please do contact us directly when you wish to return, so that we may personally look after your visit.Sincerely,I Made Bintara Sunetra - Room Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from I Made Bintara Sunetra - Room Division Manager on 20 Sept 2022
Dear valued guest,Thank you for taking the time to rate your stay with us on Hotels.com.We appreciate your support of our beachfront resort, and hope we will have the pleasure of welcoming you back when you are next visiting Lombok.Best regards,I Made Bintara Sunetra - Room Division Manager

8/10 Good

Boy Hidayat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Environment n view is soo beautiful
Stayed 4 nights in Jul 2022
Response from I Made Bintara Sunetra - Front Office Manager on 27 Jul 2022
Dear Boy Hidayat, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, I Made Bintara Sunetra Front Office Manager

10/10 Excellent

Jeremy

Stayed 1 night in Jun 2022
Response from I Made Bintara Sunetra - Front Office Manager on 27 Jul 2022
Dear Jeremy, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, I Made Bintara Sunetra Front Office Manager

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021
Response from I Made Bintara Sunetra - Front Office Manager on 28 Jul 2022
Dear Kristina, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, I Made Bintara Sunetra - Front Office Manager

10/10 Excellent

Elizabeth Copley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay friendly staff..great all over
Sheraton Senggigi beautiful and quiet Hotel. Right on the beach. Staff extremely friendly and nothing is a bother. Meals and drinks slightly expensive but tolerable. My only small suggestion is the bathrooms are rather dated
Stayed 5 nights in Feb 2020

10/10 Excellent

JC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool is amazing.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything faultless really. Great pool area to occupy 2 kids who loved it. Amazing choice for breakfast. Great that you could wander close by to shops, restaurants bars etc. wonderful staff.
Stayed 7 nights in Jan 2020

4/10 Poor

Dave, Perth

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beach was polluted with so much plastic and rubbish in the water. Disgusting.
Stayed 7 nights in Jan 2020

8/10 Good

Kate, Maroochydore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent breakfast with pits of variety. Very good guest service. Rooms could definitely do with an upgrade. Great gym!
Stayed 4 nights in Jan 2020

4/10 Poor

Nicole

Travelled with family
Disliked: Property conditions & facilities, room comfort
Junk
Awful dated hotel. And the fact that this a Sheraton hotel is very disappointing. The hotel desperately needs a reno.
Stayed 4 nights in Jan 2020

6/10 Okay

Maggie, Jakarta

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed 4 nights before the new year. The staff are nice and friendly. Swimming pool and beach by the hotel is nice and child friendly. Food and drinks are ok in general. However this hotel is very old. There is no elevator, not friendly with family traveling with stroller or need assistance. The room is so outdated. It’s like 2 star motel. There is no fridge when we check in and they sent a dusty one later on after we requested and what’s worst it doesn’t even work. The kettle is so old and dirty. The door lock dropped the first day we check in. The switch of the lights didnt work, so we were unable to switch off the lights. The tv didnt work on the 3rd day and we tried to call the receptionist from the room and realized the phone was not working.....Have to go to lobby ourself to make request. It was not very comfortable stay. Hotel needs major updated big time !
Stayed 4 nights in Dec 2019
Response from Made Arnawa on 8 Jan 2020
Dear Guest, Thank you for choosing to stay at Sheraton Senggigi Beach Resort and providing your honest feedback on the Expedia review. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with appropriate hotel team to ensure the necessary guidelines are in place to prevent any other guest being similarly experience in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Lombok. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds. Great pool. Great breakfast. Close to local restaurants and bars
Stayed 3 nights in Jan 2020

8/10 Good

Asiatraveler

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location wise the hotel and its beach are fantastic. Food is average but it’s in the middle of restaurants area in Senggigi Lombok as an island is beautiful and we would like to go again Sheraton has been partly renovated but bathrooms needs extra attention Pool is amazing Staff are really helpful and polite- five star
Stayed 13 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a grand old style resort. the drinks from the pool bar were expensive. The sales tax and service tax were a trap. Our room and pillows smelt musty.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Website says free airport transfers but not if book through Expedia or hotels . Com
Stayed 7 nights in Nov 2019

8/10 Good

Sandy, Oakland, California

Travelled with group
Liked: Staff & service
The grounds are nice, including restaurants and bars that face the beach. The property does not live up to what’s typically expected of a Sheraton. I’ve stayed at other Sheraton Hotels in the U.S. and in Argentina (Iguazu). The lobby and entrance of the hotel needs a makeover. Plants are not groomed and looks dried up in front of the hotel. The lobby looks like something from the ‘70s. My hotel room was oceanview and faces the ocean directly. Even so, the bathroom had issues. I had to call maintenance to drain the sink twice. The paint and caulking in the bathroom looked so poorly done. The buffet was okay, large variety to choose from. This explains why The Sheraton was priced so low. I only stayed here one night to go to TiliG. If you’re looking for a luxurious hotel to stay fir a few days, this is not it. If you’re looking to stay one night en route to another location, then it’s ok.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, friendly staff and reasonable prices. We were not very happy with the check out and I also mentioned the reason at Marriott for improvement but, I consider it was just a bad moment for that member of staff at the reception and we would definitely choose Sheraton Hotel again in the future!
Stayed 3 nights in Oct 2019

10/10 Excellent

Alpa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing holiday in Lombok
Amazing holiday in Lombok - Thanks to all the staff @ Sheraton Lombok who go out of their way to keep all the guests happy & their stay comfortable. We had one of the most memorable holiday.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Paul, Ocean Reef WA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff very friendly with excellent customer service.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful at the Sheraton and I would highly recommend the Resort to anyone looking for a relaxing holiday. All the staff are warm, friendly and very accommodating. The breakfast was great and we would like to give a special mention to Gani, he is the best Barista ever. He remembered our coffee order and every morning he would see us sit down in the courtyard and would make us our Cappuccino with a smile and a wave. We have a really great time at the Sheraton and would gladly return to Lombok and the Sheraton.
Stayed 4 nights in Oct 2019

8/10 Good

Lorraine, Brighton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very well situated. Most of the staff were excellent, but some needed more training and not able to communicate very well, especially when ordering drinks, etc. Breakfast buffet plenty to choose from, though for a 5 star hotel not so impressive compared with other hotels around the world.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right on the beach and near shops and cafes. Totally amazing buffet breakfast with a huge range of foods but in particular daily changes in s range of delectable Indonesian foods. Super friendly and cheerful staff, always keen to help and make you happy. Beautiful grounds
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Helpful and friendly staff, good location, nice views. Definately a great choice for staying in Lombok.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms clean and villa was was amazing! And the swimming pool area is beautiful.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice garden and room and food. Very value price. We will chose this hotel for next holiday again 😊👍
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, magnificent resort, on the beach! An absolutely wonderful place to stay for peace, quiet and the best Margaritas ever!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Craig, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and location in the heart of Sengigi
Loved the hotel and location in the heart of Sengiggi. 4th visit and always good. Comfortable rooms, great breakfast. Love the pool and beach. Talented pianoist played during breakfast each day. Good restaurants at hotel and nearby. Will be back for sure.
Stayed 2 nights in Sep 2019

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday and top hotel just to short.
The hotel was superb. The people were delightful so helpful. The food was outstanding. Loved every minute. We had a balcony view where we could see the ocean. We so easily relaxed enjoying the pool and restaurants. We visited the restaurants and cafes close by prices and food were good. Did lots of tours which were wonderful just wished we had more time. Excellent time at this hotel couldn't have asked for more.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
like- friendly staff dislike _ limited amount of western type food at buffet breakfast
Stayed 10 nights in Aug 2019

2/10 Terrible

TK

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t know where to start but I’ll say never stay here. Property was not as advertised whatsoever. Run down. Old. Moldy bathrooms. Had to leave our week (prepaid) stay after only one day and find another hotel. Of course Expedia AND Sheraton refuse to give any refund. Do not EVER stay here. It’s a lie. Food is terrible.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent the property is some what getting old but other than it is well located and the staff are more the helpful I would definetly stay here again
Stayed 9 nights in Aug 2019