Reception

Reviews of Border Inn and Suites Lloydminster

3.5 out of 5
Border Inn and Suites Lloydminster
5411 44th St, Lloydminster, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 472 out of 1002 reviews" "
Rating 8 - Good. 330 out of 1002 reviews" "
Rating 6 - Okay. 128 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Krysta on 15 May 2024
Hi Brian, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am happy to hear that you enjoyed your stay with us and that you found it clean and accommodating. We really do hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

8/10 Good

Genien

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Krysta on 14 May 2024
Hi Genien, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay with us and hope that you found everything welcoming and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

6/10 Okay

Kevin

Business traveller
Disliked: Cleanliness, staff & service
Never cleaned the room, just made the bed and changed the towels.
Stayed 10 nights in Apr 2024
Response from Krysta on 13 May 2024
Hi Kevin, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so sorry that your room, was attended to as it should be. I will make sure to bring this our housekeeping managers attention. I hope the rest of your stay was comfortable and accommodating. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to & lot's of options for dining in the area.
Stayed 2 nights in May 2024
Response from Krysta on 13 May 2024
Hi Alice, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay with us and hope that you found everything comfortable and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 1 night in May 2024
Response from Krysta on 13 May 2024
Hi Eleanor, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so please to hear that you enjoyed your stay with us and hope that you found everything welcoming and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from staff, nice clean rooms, they have a cool lounge on site with good food and friendly service. Location is great. Plenty of parking space.
Stayed 1 night in May 2024
Response from Krysta on 8 May 2024
Hi Gerardo, Thank you so much for taking the time to review your stay with us, we really appreciate the feedback. I am so thrilled to hear that you enjoyed your stay with us and that you found everything welcoming and accommodating! I will make sure to pass your kind words into the staff, they really work hard to make sure each guest has a memorable stay! We really hope to see you again in any future stays you may have. Cheers! Krysta- Guest Services Manager

8/10 Good

Randolph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. The included breakfast was way above average.
Stayed 2 nights in Apr 2024
Response from Krysta on 7 May 2024
Hi Randolph, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay and found everything welcoming and accommodating. I am also happy that you enjoyed your complimentary hot breakfast. We hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

4/10 Poor

Calvin

Stayed 2 nights in May 2024
Response from Krysta on 7 May 2024
Hi Calvin, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am sorry to hear that you didn't have an enjoyable stay and I would really like to hear more to see what changes we can make to ensure our guests have a comfortable and accommodating stay. Warm Regards. Krysta- Guest Services Manager

6/10 Okay

Margaret

Stayed 1 night in May 2024
Response from Krysta on 7 May 2024
Hi Margaret, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I hope that you found everything comfortable and accommodating. We do hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

8/10 Good

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel clean and quiet good breakfast
Stayed 1 night in May 2024
Response from Krysta on 7 May 2024
Hi Tammy, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay and that you found everything comfortable and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Timothy, Lethbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Krysta on 7 May 2024
Hi Timothy, Thank you so much for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to see that you enjoyed your stay and hope that you found everything welcoming and accommodating. We hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Rejean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 1 night in May 2024
Response from Krysta on 2 May 2024
Hi Rejean, Thank you so much for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay and found everything welcoming and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

6/10 Okay

Mylissa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was freezing, lounge was slow, room wasn’t overly clean, staff were amazing and helpful and friendly. Beds were comfortable.
Stayed 1 night in Apr 2024
Response from Krysta on 1 May 2024
Hi Mylissa, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am happy to hear that you found your stay welcoming and comfortable. I do apologize about the pool, I will make sure to speak with our maintenance department, as it is to be checked multiple times a day to ensure the proper temperature. I will also speak with our housekeeping manager to make sure they are following all protocols when cleaning to ensure the room is cleaned to our standards. We do hope to see you again in any future stays you may have. Cheers! Krysta- Guest Services Manager

8/10 Good

Lisa

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spaciousness of the suite, the staff were all absolutely amazing and the dollar value was good. The property is somewhat dated but was very clean.
Stayed 2 nights in Apr 2024
Response from Krysta on 29 Apr 2024
Hi Lisa, Thank you so much for taking the time to review your stay with us, we really appreciate the feedback. I am so happy to hear that you enjoyed your stay with us and that you found it comfortable and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Todd

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Krysta on 29 Apr 2024
Hi Todd, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am pleased to hear that you enjoyed your stay with us and hope you found everything comfortable and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Adam, Vegreville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a dance competition great breakfast for the kids
Stayed 3 nights in Apr 2024
Response from Krysta on 29 Apr 2024
Hi Adam, Thank you for taking the time to review your stay with us, I am so pleased to see that you enjoyed your stay and that you were happy with our complimentary hot breakfast. We really hope to see you again in any future stays you may have. Cheers! Krysta- Guest Services Manager

8/10 Good

Alysha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have gave it a 5/5 but the pool was very small and cold but other than that it was excellent!!
Stayed 1 night in Apr 2024
Response from Krysta on 29 Apr 2024
Hi Alysha, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay and that you found with comfortable and accommodating. I will make sure to check with our maintenance department on the temperature of the pool, as it's supposed to be set a specific temperature to ensure its warm. We do hope to see you again in any future stays you may have. Cheers! Krysta- Guest Services Manager

10/10 Excellent

Jena

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Krysta on 29 Apr 2024
Hi Jena, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay with us and that you found everything comfortable and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 3 nights in Apr 2024
Response from Krysta on 29 Apr 2024
Hi Shannon, Thank you so much for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased that you enjoyed your stay and that you found everything welcoming and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

4/10 Poor

Crystal

Travelled with family and small children
Rooms were very dated with heavily stained carpets. Almost seemed like they were pumping air fresheners through the vents.
Stayed 2 nights in Apr 2024
Response from Krysta on 29 Apr 2024
Hi Crystal, Thank you for taking the time to review your stay with us. I am sorry to hear that you didn't enjoy your stay. I apologize about the carpets, and I will speak with the housekeeping department to see what is going on and have them cleaned. I am sorry you felt the air freshener is too strong as well, it is not going through the vents, but will also mention to housekeeping to maybe spray a little less during cleans. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room made daily, great Continental breakfast. Quiet, nice little pub inside with good food.
Stayed 9 nights in Apr 2024
Response from Krysta on 25 Apr 2024
Hi Philip, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay with us and found everything comfortable and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

8/10 Good

Jody

Business traveller
Liked: Cleanliness, staff & service, amenities
It was an older hotel that needed a renovation.
Stayed 1 night in Apr 2024
Response from Krysta on 22 Apr 2024
Hi Jody, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am happy to hear that you enjoyed your stay and hope you found everything welcoming and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

8/10 Good

Vernon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for us. Sprio's nice and close.
Stayed 1 night in Apr 2024
Response from Krysta on 19 Apr 2024
Hi Vernon, Thank you for taking the time to review your stay with us and I hope that you found everything welcoming and accommodating. We really hope to see you again in any future stays you may have. Cheers! Krysta- Guest Services Manager

8/10 Good

Seth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP room in the lounge was amazing, room was nice. Staff was great. Highly reccomend
Stayed 2 nights in Apr 2024
Response from Krysta on 15 Apr 2024
Hi Seth, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay with us and that you found everything welcoming and accommodating. I am also happy you were able to take some time and enjoy your VIP Lounge area, absolutely has some fun games up there to enjoy. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

8/10 Good

Kendall

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Krysta on 16 Apr 2024
Hi Kendall, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am pleased to hear that you enjoyed your stay with us, and hope that you found everything comfortable and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

6/10 Okay

Brittany, Prince Albert

Travelled with family
The free breakfast was delicious and the hotel was very close to some good resturants. The lady staff member checking us in was very good, however the staff checking out, in my opinion were not very professional, she wasn't at the desk, I waiting for 5 minutes and finally called out "hello" and was met with a very sarcastic "hello" follwed by a very disgruntled worker checking me out. The pool looked great online, however once we were swimming we noticed the pool is in the center of the hotel surrounded by the banquet/conference rooms, which were ongoing. We felt like we were on display in the pool with people waving from conference room windows and there was lot of foot traffic through the pool area because of this, it was the most uncomfortable swimming experiance i have personally experienced.
Stayed 2 nights in Mar 2024
Response from Krysta on 15 Apr 2024
Hi Brittany, Thank you for taking the time to review your stay with us, we really appreciate all feedback. I am pleased to hear that you enjoyed your stay and enjoyed our complimentary breakfast, and the location is very accommodating for most. I do apologize about your check out experience, I will be looking into this and speaking to this employee as we never want our guests leaving on a bad note. We do hope to see you again in any future stays you may have. Cheers! Krysta- Guest Services Manager

10/10 Excellent

Rhiannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, friendly staff
Stayed 1 night in Apr 2024
Response from Krysta on 15 Apr 2024
Hi Rhiannon, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay and that you found everything welcoming and accommodating. We really hope to see you again in any future stays you may have. Cheers! Krysta- Guest Services Manager

10/10 Excellent

Ashley, Saskatoon

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spent so much time here over the last few months! Beds are comfy and the staff is lovely!
Stayed 4 nights in Apr 2024
Response from Krysta on 12 Apr 2024
Hi Ashley, Thank you so much for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoy each of your stays with us! I am also happy you found it comfortable and welcoming! We look forward to your next stay! Cheers! Krysta- Guest Services Manager

8/10 Good

Dale

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Krysta on 10 Apr 2024
Hi Dale, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay and hope you found everything comfortable and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Todd

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that we could eat in the lounge rather than going out
Stayed 1 night in Apr 2024
Response from Krysta on 8 Apr 2024
Hi Todd, Thank you for taking the time review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay with us and hope you found everything welcoming and accommodating. I am also pleased to hear that you were able to take some time to take in a nice meal at our lounge. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that would have been better is if minors were able to eat at the lounge in the hotel. It’s posted as no minors .
Stayed 2 nights in Apr 2024
Response from Krysta on 8 Apr 2024
Hi Warren, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay with us, and hope that you found everything comfortable and accommodating. I do apologize for the inconvenience of not being able to have children eat in the lounge. Warm Regards. Krysta- Guest Services Manager

2/10 Terrible

nicole

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and stunk. The front staff were rude. Random people getting escorted out of lobby.
Stayed 1 night in Apr 2024
Response from Krysta on 8 Apr 2024
Hi Nicole, Thank you for taking the time to review your stay with us, we really appreciate all feedback. I am sorry that your stay wasn't comfortable or accommodating. I will absolutely be speaking with housekeeping department, as well as front desk. We never want to hear that guest didn't have an enjoyable stay. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Good price good property
Stayed 2 nights in Apr 2024
Response from Krysta on 8 Apr 2024
Hi Crystal, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay with us and that you found everything comfortable and accommodating. We really hope to see you again in any future stays you may have. Cheers! Krysta- Guest Services Manager

6/10 Okay

Thanh

Was ok
Stayed 1 night in Apr 2024
Response from Krysta on 8 Apr 2024
Hi Thanh, Thank you for taking the time to review you stay with us, we really appreciate the feedback. I am sorry to hear that your stay was just ok, we really like each of our guests to have a comfortable and accommodating stay. I would like to hear more about your stay to see if there are ways we can improve. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, comfortable and clean room
Stayed 1 night in Apr 2024
Response from Krysta on 8 Apr 2024
Hi Daniel, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so thrilled to hear that you enjoyed you stay with us and that you found everything comfortable and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

8/10 Good

Noreen

Business traveller, Travelled with group
Liked: Staff & service
Parking lot is in very rough shape and could not unload at the front door. We had to carry so much due to construction gates.
Stayed 1 night in Apr 2024
Response from Krysta on 8 Apr 2024
Hi Noreen, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am pleased to hear that you enjoyed your stay and hope you found everything comfortable and accommodating. I do apologize about the construction fence at the front of the building, we are in the process of getting the canopy fixed. Warm Regards. Krysta- Guest Services Manager

8/10 Good

Annabelle

Travelled with partner
Liked: Staff & service
Meals in lounge were excellent
Stayed 1 night in Apr 2024
Response from Krysta on 5 Apr 2024
Hi Annabelle, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay with us and hope you found everything comfortable and accommodating. I am also pleased to hear that you took some time to take in our lounge and have a good meal. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

2/10 Terrible

Amanda

Travelled with family
Disliked: Property conditions & facilities
Booked a queen room and was put in a double
Stayed 2 nights in Mar 2024
Response from Krysta on 3 Apr 2024
Hi Amanda, Thank you for taking the time to review your stay with us, I am sorry to hear that you didn't have an enjoyable experience when you stayed with us, but just to let you know that you were not placed in a room with a double bed, as we don't have rooms with double beds at the hotel. They are all queens or kings. But i do apologize you weren't satisfied with your stay. Warm Regards. Krysta- Guest Services Manager

2/10 Terrible

Deb

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Krysta on 3 Apr 2024
Hi Deb, Thank you for taking the time to review your stay with us, I am very sorry to hear that you didn't have an enjoyable experience. I would really like to hear more about your stay to try to fix areas that need work on. I do apologize that you didn't find your stay comfortable and accommodating. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Sheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
We had an extremely late check in and guest services was super accommodating with the fact that we had a dog and I failed to give advance notice (my bad, never booked a hotel room with a pet before). Much appreciated!!
Stayed 1 night in Mar 2024
Response from Krysta on 2 Apr 2024
Hi Sheyenne, Thank you so much for taking the time to review your stay with us, I am so pleased to hear that you enjoyed your stay and that you found it welcoming and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

4/10 Poor

Gary

Travelled with partner
Liked: Staff & service
The beds are terrible. There is no AC in the room so it was hot and stuffy. You had to walk by the smoking area to get on the elevator. It's smells terrible and looks dirty out side. We would not stay here again.
Stayed 1 night in Mar 2024
Response from Krysta on 2 Apr 2024
Hi Gary, Thank you so much for taking time to review your stay with us, I am very sorry to that you did not enjoy your stay with us. I will make sure to speak the maintenance department about the heat in the rooms, to try to prevent this in the future. Warm Regards. Krysta- Guest Services Manager

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Krysta on 2 Apr 2024
Hi Brian, Thank you so much for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay and hope you found everything welcoming and accommodating. We hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

8/10 Good

Kiana

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Krysta on 2 Apr 2024
Hi Kiana, Thank you so much for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay and hope you found everything comfortable and accommodating. We hope to see you again in any future stays you may have. Cheers! Krysta- Guest Services Manager

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
room was clean and as advertised.
Stayed 1 night in Mar 2024
Response from Krysta on 28 Mar 2024
Hi Karl, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to her that you enjoyed your stay and hope that you found everything welcoming and accommodating. We really hope to see you again in any future stays. Warm Regards. Krysta- Guest Services Manager

6/10 Okay

Stephanie

Stayed 1 night in Mar 2024
Response from Krysta on 28 Mar 2024
Hi Stephanie, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am am pleased to hear that you enjoyed your stay with us and hope that you found everything welcoming and accommodating. We really hope to see you again in any future stay you may have. Warm Regards. Krysta-Guest Services Manager

4/10 Poor

Brittanie

Travelled with family
Checked in late at 11:30pm, elevator was out of order, ice machine on floor was out of order, pool was out of order. Had to take steps up to third floor, got in room, and the room was already occupied with other peoples belongings. Went back down got a new room, back up stairs to third floor and keys didn’t work for room. Back down and back up then they worked. Staff didn’t do anything for us. No sort of discount for the troubles or everything being out of order. Wasn’t impressed at all.
Stayed 1 night in Mar 2024
Response from Krysta on 25 Mar 2024
Hi Brittanie, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am sorry to hear that your stay wasn't enjoyable. Unfortunately yes, we do have an elevator currently down for parts, but we do have a working elevator at the south end of the building. I have spoken with our maintenance supervisor, and our pool has not been down, so I will be looking into this more. The ice machine, on your floor is also not down, so I will be looking more into this as well. I do sincerely apologize for the mix up at check in as well, I've already spoken to the staff member about that, my staff did contact me about guest satisfaction, I directed them that I would offer a complimentary stay for you, and they left me your email and I will be sending you something by end of day. I do apologize about the inconveniences. Warm Regards. Krysta- Guest Services Manager

6/10 Okay

Duane

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was sorta ok, the breakfast was not good this time.Everything else was alright.
Stayed 1 night in Mar 2024
Response from Krysta on 25 Mar 2024
Hi Duane, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am sorry to hear that you didn't enjoy the breakfast on your stay, thank you for bringing this to my attention, I will make sure to speak with the kitchen manager to see why it wasn't up standards. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Krysta on 25 Mar 2024
Hi Angela, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay with us and hope you found everything welcoming and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

10/10 Excellent

Amin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, good restaurants. Quite atmosphere, definitely recommend.
Stayed 1 night in Mar 2024
Response from Krysta on 25 Mar 2024
Hi Amin, Thank you for taking the time to review your stay with us, we really appreciate the feedback. I am very pleased to hear that you enjoyed your stay with us and that you found it comfortable and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager

8/10 Good

Keron, Hinton

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Krysta on 22 Mar 2024
Hi Keron, Thank you so much for taking the time to review your stay with us, we really appreciate the feedback. I am so pleased to hear that you enjoyed your stay with us, and hope that you found everything comfortable and accommodating. We really hope to see you again in any future stays you may have. Warm Regards. Krysta- Guest Services Manager