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Reviews of The Baltic Hotel

4 out of 5
The Baltic Hotel
17 Jamaica Street, Liverpool, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 117 out of 162 reviews" "
Rating 8 - Good. 31 out of 162 reviews" "
Rating 6 - Okay. 12 out of 162 reviews" "
Rating 4 - Poor. 1 out of 162 reviews" "
Rating 2 - Terrible. 1 out of 162 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason for my average review was the lack of quality sleep. Mainly due the noises from outside of hotel ( understand this can't be controlled by the hotel) and the temperature within the room. The heat woke me up several times because it was just too hot and I couldn't see a way of controlling it within the room. Another reason for the mark down on review was the lighting. Although I appreciate ambiance, I'd also like to see what I'm doing. not very friendly for women who want to put makeup on, as it's difficult to see. And why do hotels not think about things like having an electrical outlet near a mirror. Ended up resorting to take the mirror off the wall in order for the wife to "see" when straightening her hair.
Stayed 1 night in Apr 2024

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jeffrey

Stayed 1 night in Feb 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
To access the room we had few steps and with a little baby this was not ideal. I asked the reception if it was possible to have a different room and they provided a free room upgrade, with a smile. The room was spacious and clean, with a really cool vibe. Breakfast is available a la carte with plenty of choices.
Full English vegetarian breakfast
Stayed 2 nights in Feb 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lauren- The Baltic Hotel on 3 Feb 2024
Hi Anthony, thanks for taking the time to review us. I am glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing staff, quality room, really quiet rooms... don't stay anywhere else.
Stayed 1 night in Jan 2024
Response from Lauren- The Baltic Hotel on 27 Jan 2024
Hello Lee, thank you for your 10/10 review I am glad you had such a great stay with us. We can't wait to welcome you back soon!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Over the years been to a number of hotels, but this was a little bit different. Loved it! With it's black interior, music posters, marshall amp fridges nice touch. We were greeted with efficiency and friendliness that made us feel very welcome. The room was nice and cool, bed was comfortable giving way for a cracking sleep. Will come again.
Stayed 1 night in Jan 2024
Response from Lauren- The Baltic Hotel on 16 Jan 2024
Hello Aaron, thanks for your 10/10 review- I am happy to see you enjoyed unique decor and friendly staff. We look forward to seeing you again in the near future!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel nice staf good location not a lot going on there after 7 but walked to city centre
Stayed 1 night in Dec 2023
Response from Lauren- The Baltic Hotel on 9 Jan 2024
Hello Edward, thank you for 5/5 review. I am glad you enjoyed so many aspects of your stay! I will be sure to pass your comments onto the team!

6/10 Okay

ben

Stayed 1 night in Dec 2023
Response from Lauren- The Baltic Hotel on 9 Jan 2024
Hello Ben, thanks for taking the time to leave us a review. Hopefully we'll see you again soon for an even better stay.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place
Really friendly place and very helpful
Stayed 3 nights in Dec 2023
Response from Lauren- The Baltic Hotel on 9 Jan 2024
Hello Frank, thanks so much for your great feedback. Hopefully we will see you again in the near future for another great stay!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel tucked away from the all the city centre noise, room are lovely very well decorated with music icon themes. Staff are nice and friendly and always willing to help.
Stayed 1 night in Dec 2023
Response from Lauren- The Baltic Hotel on 11 Dec 2023
Hello Lee, thank you for your 10/10 review. I am glad our location, unique decor and friendly staff made your staff so great. See you again soon!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great. could just do with some brighter lighting
Stayed 1 night in Dec 2023
Response from Lauren- The Baltic Hotel on 11 Dec 2023
Hello Mark, thanks for taking the time to leave us a great review! We know our cosy lighting isn't for everyone so we do have extra lighting available upon request. We hope to welcome you back again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coolest hotel in Liverpool
Such a cool hotel...for Rockstars n Gunnabees or just hasbeens n neverbees. Great place to stay.
Stayed 1 night in Dec 2023
Response from Lauren- The Baltic Hotel on 11 Dec 2023
Hello Michael, thanks so much for your fantastic feedback. I hope you had a great trip to our city. We'd love to see you again soon!

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights midweek. They gave me and wife a free room upgrade which was a pleasant surprise. Staff were incredibly friendly, room was awesome with a dedicated lounge area, two TVs and a great shower. Bed was super comfy too. The attached pub/bar (The Duck & Swagger) was a great place for a drink or two, sport on the big screen most of the time. Breakfast was also brilliant and just a fifteen minute walk to the city centre. Highly recommend.
Stayed 3 nights in Nov 2023
Response from Lauren- The Baltic Hotel on 2 Dec 2023
Hi Benjamin, thanks so much for the great feedback. I am glad you enjoyed so many aspects of your stay. I will be sure to pass your comments on to the team. Hopefully we'll see you in the near future. All the best, Lauren

10/10 Excellent

E lizabeth

Stayed 2 nights in Nov 2023
Response from Lauren- The Baltic Hotel on 9 Jan 2024
Hiya Elizabeth, thanks for your 5/5 review. I am glad you had such a great stay with us. All the best, Lauren

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel in a relaly vibrant dynamic area in the city
Stayed 1 night in Nov 2023
Response from Lauren- The Baltic Hotel on 29 Nov 2023
Hello Thomas, 5/5 thank you so much!! I am glad that you loved your stay with us. Hopefully we'll see you again soon.

10/10 Excellent

Jane

Stayed 1 night in Nov 2023
Response from Lauren- The Baltic Hotel on 23 Nov 2023
Hi Jane, thanks for the perfect review score. This is how we want all of our guests to feel after their stay. Thank you again, Lauren

10/10 Excellent

Evija

Stayed 1 night in Nov 2023
Response from Lauren- The Baltic Hotel on 23 Nov 2023
Hello Evija, thank you for your 10/10 score! I am glad you had such a great stay with us- hopefully we'll see you again nice and soon. All the best, Lauren

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice Rooms
Stayed 1 night in Sep 2023
Response from Lauren- The Baltic Hotel on 11 Nov 2023
Hiya Suzanne, thankyou for leaving us a review! I am glad you had a great stay. We'd love to welcome you back some time in the near future! All the best, lauren

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there for my sons wedding we could not have asked for better service what a place most of to the lady that looked after there wedding was amazing so lovely helpful & friendly 💗
Stayed 1 night in Oct 2023
Response from Lauren- The Baltic Hotel on 22 Oct 2023
Hi Debra, thanks so much for your amazing feedback. I am glad your sons wedding was such a success and that Jo was amazing. Hopefully we'll see you again soon! All the best, Lauren

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lauren- The Baltic Hotel on 11 Oct 2023
Hi Laura, Thanks for your 10/10 review. Hopefully we'll see you again soon for another great stay.

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel you could not fault although if you want a quiet hotel this isn’t for you. It’s in china town so a lot going on at night and if hot windows will need to be open which could then become noisy in the early hours We had to move rooms due to an event taking place more or less next to our room but the staff moved us without question .
Stayed 2 nights in Sep 2023
Response from Lauren- The Baltic Hotel on 11 Oct 2023
Hi Natalie, thanks for taking the time to leave us a great review. I am glad you had a nice weekend with us. Happy to hear that our staff were able to help resolve your issues nice and quickly.

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Lauren- The Baltic Hotel on 2 Oct 2023
Hi Chris, thanks for rating us 10/10. We'd love to welcome you back again soon for another great stay. All the best, Lauren

4/10 Poor

Azeem

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lauren- The Baltic Hotel on 24 Sept 2023
Hello Azeem, I am sorry you didn't enjoy your stay with us! We'd love some more feedback as we didn't receive any complaints during your stay or on check-out. Thanks, Lauren

10/10 Excellent

Louise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was booked due to its excellent reviews and it did not disappoint. The staff were lovely, friendly, helpful and nothing was too much hassle. The room was large and well finished and clean. It was in easy walking distance to restaurants and bars and I always felt safe even though travelling by myself.
Stayed 2 nights in Sep 2023
Response from Lauren- The Baltic Hotel on 22 Sept 2023
Hi Louise, thanks so much for your lovely review! I am so glad we lived up to your expectations, that you loved our staff & rooms and most importantly you felt safe! Hopefully we'll see you again soon. Thanks, Lauren

10/10 Excellent

Terry

Liked: Amenities
Owner was awesome, good in pub was great.
Stayed 1 night in Sep 2023
Response from Lauren- The Baltic Hotel on 17 Sept 2023
Hi Terry, thanks for your great review. I will be sure to pass your comments on to our team, hopefully we'll see you again soon. Thanks!

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Lauren- The Baltic Hotel on 11 Sept 2023
Hi Richard, thanks for your 10/10 review. I am glad you had such a great stay with us! Hopefully we'll see you again soon.

8/10 Good

Andy

Stayed 2 nights in Sep 2023
Response from Lauren- The Baltic Hotel on 9 Sept 2023
Hi Andy, thank you for your great review. We hope to welcome you back again soon for an even better stay. All the best, Lauren

10/10 Excellent

Liam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy decor, nice and snug, ideal location, helpful staff and an overall good nights sleep which was needed after a rainy festival experience over the weekend
Stayed 1 night in Aug 2023
Response from Lauren- The Baltic Hotel on 30 Aug 2023
Hi Liam, thank you for your lovely review. I am glad you liked our location, unique decor and friendly staff. I hope you are feeling well rested now haha!

6/10 Okay

Ben

Stayed 1 night in Aug 2023
Response from Lauren- The Baltic Hotel on 30 Aug 2023
Hi Ben, Thanks for taking the time to review us I'd love to know more about your stay- please feel free to give us a call. I hope you enjoyed your bank holiday weekend.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. 10 min walk from Liverpool One. We’ll be back.
Stayed 1 night in Aug 2023
Response from Lauren- The Baltic Hotel on 30 Aug 2023
Hi Emma, 5/5 thank you so much. I am glad you had such a great stay. We'll see you soon hopefully!

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay - great location
Lovely stay. Only thing was bathroom tap was very odd, couldn't get cold water (we got some from the bar) and couldn't get kettle under it to fill, and still always seemed to be hot. Hooks in the bathroom for towels also would have been useful, but very comfy bed and really great staff
Stayed 3 nights in Aug 2023
Response from Lauren- The Baltic Hotel on 20 Aug 2023
Hi Syed, thanks so much for your 10/10 review. I am happy to see you had a lovely stay and enjoyed our comfy beds and fab staff! The bathroom taps are mixer taps, they do have cold water- you just have to keep turning the tap. Hopefully we'll see you again soon! Thanks- Lauren

8/10 Good

Michael

Stayed 1 night in Aug 2023
Response from Lauren- The Baltic Hotel on 21 Aug 2023
Hi Michael, thanks for taking the time to leave us a review. I am glad that you had a great stay. Hopefully we'll see you again soon for an even better one!

10/10 Excellent

Kaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky decor and comfortable rooms made our stay perfect … breakfast had great choices and very tasty … highly recommend
Stayed 2 nights in Aug 2023
Response from Lauren- The Baltic Hotel on 19 Aug 2023
Hi Kaye, 5/5 thank you so much! I am so glad that you had such a great stay and loved our unique decor and tasty breakfast. Hopefully we'll see you again soon!

10/10 Excellent

Paul

Stayed 1 night in Jul 2023
Response from Lauren- The Baltic Hotel on 28 Jul 2023
Hi Paul, thank you so much for your 10/10 review! I am so glad that you had a great stay with us. Hopefully we will see you again soon.

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lauren- The Baltic Hotel on 27 Jul 2023
Hi Susie, thank you for your 10/10 review score. I am so glad that you had such a great stay with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
The Baltic is very conveniently located without being in the thick of tourist madness.
Stayed 2 nights in Jul 2023
Response from Lauren- The Baltic Hotel on 27 Jul 2023
Hi Richard, thank you for your great feedback. I am glad that you enjoyed our location in the heart of the Baltic Triangle. We hope to see you again soon for another fab stay. Thanks!

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but small changes could make it better
Comfortable hotel in excellent location for the ACC - a 10 min walk away. What could be improved - unfortunately breakfast wasn’t available until 8am, which was too late for me as I had to be at the ACC by 8am. That’s unusually late for a hotel. It looked like they used to start at 7.30 according to their literature, so a shame it changed to later. Towels were changed every day, which is also unusual for a hotel these days, with no option to not get them changed and help save the planet.
Stayed 4 nights in Jul 2023
Response from Lauren- The Baltic Hotel on 27 Jul 2023
Hi Steve, thank you for taking the time to leave us a review. I am glad you had a comfortable stay and made the most of our great location. We have taken your comments on board regarding breakfast timings and housekeeping. Thanks, Lauren

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Lauren- The Baltic Hotel on 26 Jul 2023
Hi Christopher, thanks for your 5/5 review. I am glad you enjoyed your stay with us- this is how we want all of our guests to feel.

10/10 Excellent

Simon

Stayed 1 night in Jul 2023
Response from Lauren- The Baltic Hotel on 26 Jul 2023
Hi Simon, 10/10 that's great to see. I am so glad that you had an enjoyable stay with us and I hope you loved our great city. Hope to see you soon!

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Lauren- The Baltic Hotel on 26 Jul 2023
Hi Michael, I am so glad that you had a 10/10 stay with us. We can't wait to see you again when your travels next bring you to Liverpool City Centre. Thanks, Lauren

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an absolutely amazing hotel! I go to Liverpool several times a year, and have *always* wanted to stay at the Baltic, and it did not disappoint! Great atmosphere, great and friendly staff, and the entire hotel is just COOL! Will *definitely* be staying there again (and again)!
Stayed 1 night in Jun 2023
Response from Lauren- The Baltic Hotel on 27 Jun 2023
Hi Jeremy, wow what a great review. Thanks so much for your fantastic feedback. We look forward to seeing you again (and again) soon. Be sure to give us a call and let us know you've stayed before when you book!

10/10 Excellent

Sonam

Stayed 1 night in Jun 2023
Response from Lauren- The Baltic Hotel on 26 Jul 2023
Hi Sonum, thank you for your perfect review. Hopefully we will see you again soon for another great stay. Thanks!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lauren- The Baltic Hotel on 13 Jun 2023
Hi Paul, thanks for your review! I am glad you had a 10/10 stay with us. We hope to see you again whenever your travels bring you back our way. Best wishes, Lauren

8/10 Good

Peter

Stayed 1 night in Jun 2023
Response from Lauren- The Baltic Hotel on 13 Jun 2023
Hi Peter, thank you for taking the time to review us! I am glad you enjoyed your stay with us. We hope to welcome you back for an even better stay!

6/10 Okay

Terri

Stayed 2 nights in Jun 2023
Response from Lauren- The Baltic Hotel on 2 Jul 2023
Hi Terri, thanks for taking the time to leave us a review. We hope to welcome you back again soon for an even better stay. Best wishes, Lauren

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fab hotel with really friendly staff. Ideally located for the exhibition centre/arena.
Stayed 2 nights in Jun 2023
Response from Lauren- The Baltic Hotel on 12 Jun 2023
Hi Anna, thanks for taking the time to leave us a great review. I am glad that our great location and friendly staff made your stay great. Thanks again!

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Lauren- The Baltic Hotel on 3 Jun 2023
Hi Rachael, thanks for taking the time to leave us a review. Hopefully we'll see you again for an even better stay.

10/10 Excellent

Lucy

Stayed 1 night in May 2023
Response from Lauren- The Baltic Hotel on 3 Jun 2023
Hi Lucy, thanks for your 10/10 review. I hope you had a great trip to Liverpool. We can't wait to see you again soon.