Panoramic Penthouse | Private kitchen | Fridge, microwave, stovetop, dishwasher
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Reviews of Staycity Aparthotels, Liverpool, City Centre

4 out of 5
Staycity Aparthotels, Liverpool, City Centre
37-41 Duke Street, Liverpool, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 336 out of 673 reviews" "
Rating 8 - Good. 251 out of 673 reviews" "
Rating 6 - Okay. 63 out of 673 reviews" "
Rating 4 - Poor. 13 out of 673 reviews" "
Rating 2 - Terrible. 10 out of 673 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Staff & service, property conditions & facilities
Great location, friendly reception staff
Stayed 4 nights in May 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about ut
Stayed 3 nights in May 2024
Response from Front Desk on 12 May 2024
Dear Sharon Thank you so much for your lovely review, we are pleased to hear everything was up to the standard it should be at.We wish to welcome you back in the future.Kind Regards

8/10 Good

Dillon

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 12 May 2024
Dear Dillion Thank you for taking the time to rate your stay.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an overnight stay.
Stayed 1 night in Apr 2024
Response from Front Desk on 12 May 2024
Dear SimonThank you for taking the time to review your stay, we really do appreciate it.We wish to welcome you back in the near future.Kind Regards

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant apartment location and staff
Stayed 2 nights in Apr 2024
Response from Front Desk on 10 Apr 2024
Dear Matthew. Thank you for taking the time to rate your stay. We are happy to hear you enjoyed the apartment and found our staff accommodating. We wish to welcome you back in the future. Kind Regards

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff lovely place
Stayed 3 nights in Mar 2024
Response from Front Desk on 10 Apr 2024
Dear Andrew. Thank you so much for your kind words regarding the staff. We are glad to hear you enjoyed your stay and wish to welcome you back in the future. Kind Regards

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little touches like coffee, tea and milk. Good quality bedding and lovely fluffy towels!
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Apr 2024
Dear Melanie Thank you so much for your great review. We are glad you enjoyed the nice touches. We wish to welcome you back in the future. Kind regards

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Apartment was clean and well set up. Close to shops and on main bus route. Liverpool One was within walking distance.
Stayed 3 nights in Feb 2024
Response from Front Desk on 24 Feb 2024
Dear TraceyI'm delighted to see such a glowing endorsement for our property. A clear indication that you have enjoyed your time with us. Thank you. We look forward to seeing you again soon.With thanks and kind regards

10/10 Excellent

Nilesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception team Susie and Rebecca were amazing ..great service and ambassadors of property
Stayed 1 night in Jan 2024
Response from Front Desk on 2 Feb 2024
Dear NileshThank you for the glowing review, we will be sure to pass on your kind words to Susie and Rebecca, they will be delighted with your kind words.We look forward to welcoming you back in the future.Kind Regards

6/10 Okay

Bruce

Average
Very basic place, Good location, expensive parking but handy. We had a 1 bedroom apartment and it was very average. Extremely noisey fan in the ceiling space that could not be turned off or down. The whole complex is a bit of a habit warren and quite confusing to get around. It suited a quick 1 night stop over but would not stay again.
Stayed 1 night in Jan 2024
Response from Front Desk on 18 Jan 2024
Dear BruceThank you for taking the time to review your stay.I am sorry to hear you experienced some discomfort during your stay, i will be sure to the maintanace team to check the room you stayed in.Kind Regards

10/10 Excellent

Mr m t hannan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round stay
Stayed night before airport, excellent location and excellent customer service on main reception, also room was immaculate
Stayed 1 night in Jan 2024
Response from Front Desk on 18 Jan 2024
Dear Mr M HannanThank you for choosing Staycity Liverpool City Centre for your stay and for taking the time to share your experience.It is always a pleasure to receive such good feedback from our guests.We wish to welcome you back in the future.Kind Regards

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Liverpool
Good clean decent accommodation, good kitchen facilities with all white goods in excellent order.
Stayed 1 night in Jan 2024
Response from Front Desk on 11 Jan 2024
Dear Steven Thank you for taking the time to rate your stay.We wish to welcome you back in the future.Kind Regards

8/10 Good

Mari

Stayed 1 night in Dec 2023
Response from Front Desk on 11 Jan 2024
Dear MariThank you for taking the time to rate your stay.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Sean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 11 Jan 2024
Dear SeanThank you for taking the time to rate your stay.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, virtually few minutes to liverpool one and john lewis. Brillant onsite parking to. Apartment was perfect! everything you needed was at hand. Heating was very good apartment soon warmed up and was very cosy. Their were plenty of places to eat and right on the doorstep. Staff were really lovely and helpful. I highly recommend staycity apartments. Looking forward to returning in the future.
Stayed 1 night in Nov 2023
Response from Front Desk on 30 Nov 2023
Dear Marilyn, Thank you for sharing this positive review. We appreciate our location here in Liverpool just as much as you do. We work hard to offer high-quality service to every guest. We made sure to share this feedback with the staff so Thank You! We hope you’ll stop by again soon when you’re in the neighborhood.Kind Regards Front Desk

10/10 Excellent

Joe

Stayed 3 nights in Nov 2023
Response from Front Desk on 23 Dec 2023
Dear Joe, Thank you for rating us 5 out of 5 we really appreciate it! Happy Christmas and all the best for 2024.Kind Regards

8/10 Good

Allyson

Stayed 2 nights in Nov 2023
Response from Front Desk on 25 Nov 2023
Dear Allyson Thank you for taking the time to rate your stay.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Fozia

Stayed 1 night in Nov 2023
Response from Front Desk on 13 Nov 2023
Hi Fozia, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Kind Regards Front Desk

8/10 Good

Jonathan, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Desk on 13 Nov 2023
Hi Jonathan, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind Regards Front Desk

10/10 Excellent

Fozia

Stayed 3 nights in Oct 2023
Response from Front Desk on 3 Nov 2023
Dear Fozia, Thank you for the fantastic review/rating! We put a lot of effort into making guests experience as enjoyable as possible, so we are thrilled to hear that you enjoyed your stay. we cannot wait to have you back in the future.Kind Regards Front Desk

10/10 Excellent

Katreena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious property in a great location. Friendly and helpful staff.
Stayed 2 nights in Oct 2023
Response from Rebecca O'Callaghan on 2 Nov 2023
Dear Katreena Thank you for rating your stay 5/5.We wish to welcome you back in the future.Kind RegardsFront Desk

10/10 Excellent

Hannah

Stayed 1 night in Oct 2023
Response from Front Desk on 17 Oct 2023
Dear HannahThank you for taking the time to review your stay.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

janice

Stayed 1 night in Oct 2023
Response from Front Desk on 17 Oct 2023
Dear Janice Thank you rating your stay 10/10.We wish to welcome you back in the future.Kind Regards

2/10 Terrible

Shing

Stayed 1 night in Oct 2023
Response from Front Desk on 2 Nov 2023
Dear Shing Thank you for taking the time to rate your stay.Kind Regards

10/10 Excellent

Lucy

Stayed 1 night in Oct 2023
Response from Front Desk on 2 Nov 2023
Dear Lucy Thank you for taking the time to rate your stay 5/5.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities
They are the best
Stayed 1 night in Sep 2023
Response from Front Desk on 23 Sept 2023
Dear AbdulrahmanThank you for choosing Staycity Liverpool City Centre for your stay and for taking the time to share your experience.It is always a pleasure to receive such good feedback from our guests.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Jon

Liked: Amenities
Very friendly receptionist who managed to upgrade us. Great position and parking is a bonus
Stayed 1 night in Aug 2023
Response from Front Desk on 9 Sept 2023
Dear JonThank you for choosing Staycity Liverpool City Centre for your stay and for taking the time to share your experience.It is always a pleasure to receive such good feedback from our guests.Kind Regards

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very courteous and helpful. Flat is more than adequate for an overnite stay.
Stayed 1 night in Aug 2023
Response from Front Desk on 9 Sept 2023
Dear Michael Thank you for taking the time to review your stay.We really appreciate your great feedback. We wish to welcome you back soon.Kind RegardsFront Desk

10/10 Excellent

Lauren

Stayed 1 night in Aug 2023
Response from Front Desk on 9 Sept 2023
Dear Lauren Thank you for rating your stay 10/10. We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The guy on the desk when checking in was super nice and helpful he upgraded us for free and gave the kids ice lolly’s and colouring packs 😃 the apartment was fabulous would deffo stay here again
Stayed 1 night in Aug 2023
Response from Front Desk on 18 Aug 2023
Dear GuestThank you so much for your amazing review.We really appreciate your feedback and would love for you to join us again in the future.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The reception staff were super helpful and knowledgeable and friendly! That makes a huge difference for tourists like us! Apartment is very clean and all amenities were available. We would recommend Staycity definitely for our future vacation accommodation options.
Stayed 2 nights in Aug 2023
Response from Front Desk on 15 Aug 2023
Dear PaulThank you so much for your kind words.I am delighted you enjoyed your stay with us.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Front Desk on 4 Aug 2023
Dear Edward Thank you for taking the time to review your stay.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, room comfort
Was a great location very close to everything
Stayed 2 nights in Jul 2023
Response from Front Desk on 4 Aug 2023
Dear Daniel Thank you for choosing Staycity Liverpool City Centre for your stay and for taking the time to share your experience.It is always a pleasure to receive such good feedback from our guests.Kind Regards

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, room comfort
Excellent stay
Excellent apartment, fully equipped, clean and so central. The staff at reception couldn’t be more helpful, absolutely fantastic.
Stayed 2 nights in Jul 2023
Response from Front Desk on 23 Jul 2023
Hello,Thankyou for taking the time to leave a review.We are pleased you enjoyed your stay with us and we hope to see you again in the future.Kind Regards,Front Desk.

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Everythink about this hotel is spit on ,its clean in a Great location .
Stayed 1 night in Jul 2023
Response from Front Desk on 10 Jul 2023
Dear Michelle,Thankyou for taking the time to leave a review. We are pleased you enjoyed your stay with us. We hope to see you again soon.Kind Regards,Front Desk

8/10 Good

Joannah

Liked: Cleanliness, property conditions & facilities
Good sized apartment and balcony was a bonus.
Stayed 1 night in May 2023
Response from Front Desk on 26 May 2023
Dear JonnahThank you for taking the time to review your stay.We look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Excellent find
Very good location, staff all very friendly, parking was easy and convenient, apartment was very spacious and clean, would highly recommend.
Stayed 2 nights in May 2023
Response from Rebecca on 16 May 2023
Dear Michael Thank you for taking the time to review your stay. We are delighted you enjoyed you time with us and thank you for the great review, we really do appreciate it. We wish to welcome you back in the future. Kind regards Front Desk

10/10 Excellent

Kieran

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Front Desk on 6 May 2023
Dear Kieran, Thank you for taking the time to review your stay.We look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Nijdeh

Liked: Cleanliness, room comfort
Great place to call home.
Very comfortable, clean with extremely friendly and helpful people at the hotel. Close walking distance to all the activities that Liverpool has to offer. We were able to also walk to and from Anfield for LFC match. If ever back in town, hopefully soon will most certainly look this place up as the first option.
Stayed 4 nights in Apr 2023
Response from Front Desk on 30 Apr 2023
Dear NijdehThank you for your amazing review.We are so glad to hear you enjoyed your time with us and look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Hui Yi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Is a very good place to stay
Stayed 1 night in Apr 2023
Response from Front Desk on 21 Apr 2023
Dear HuiThank you taking the time to rate your stay.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, easy walk to Albert Docks. Shopping nearby. Very comfortable runits and great location. Staff very helpfulas well
Stayed 3 nights in Apr 2023
Response from Front Desk on 21 Apr 2023
Dear Linda Thank you for taking the time to rate your stay.We are glad to hear you enjoyed your stay.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

brett

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from Front Desk on 21 Apr 2023
Dear BrettDear CalebThank you rating your stay 10/10.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Colm

Travelled with family
Liked: Cleanliness, room comfort
Great location, lovely staff
Great location just 2 minutes walk to the Liverpool One bus station and the shopping area. The staff, especially Bec were very helpful even organising a very early check in when we arrived and just wanted to leave our bags. Bec gave us some very helpful information to get us acquainted with the area. The apartment was quiet, comfortable and clean.
Stayed 2 nights in Apr 2023
Response from Front Desk on 21 Apr 2023
Dear Colm Thank you for taking the time to rate your stay.I will personally mention your review to Bec who will be delighted with your kind words.Kind Regards

10/10 Excellent

Caleb

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Front Desk on 21 Apr 2023
Dear CalebThank you rating your stay 10/10.We wish to welcome you back in the future.Kind Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Pleasant stay for 2 nights during the week. Would recommend
Stayed 2 nights in Mar 2023
Response from Front Desk on 22 Mar 2023
Dear Guest Thank you for taking the time to review your stay.We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Nasrin

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Front Desk on 7 Mar 2023
Dear NasrinThank you for taking the time to rate your stay 10 out of 10. We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Richard

Stayed 1 night in Feb 2023
Response from Front Desk on 7 Mar 2023
Dear Richard Thank you for taking the time to rate your stay 10 out of 10. We wish to welcome you back in the future.Kind Regards

10/10 Excellent

Nichola

Stayed 1 night in Feb 2023
Response from Beckah Front Desk on 8 Feb 2023
Dear Nichola Thank you for your for your 10/10 rating.We look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Despite the very cold weather our apartment was warm. We had control of our climate. This place was perfect for Shops, Albert Docks, museums and restaurants
Response from Beckah Front Desk on 8 Feb 2023
Dear Christopher Thank you for taking the time to review your stay.We really appreciate your great feedback. We wish to welcome you back soon.Kind Regards

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, room comfort
Amazing place to stay
Three of us stayed in a 2 bed apartment which had 2 floors - sleeping up to 8 people. It was amazing - felt like being in a house (a free upgrade given to us on the day!) Staff were great - very attentive and supportive. Place is great for all amenities - shopping, transport, eating & drinking. Would we return here - yes, esp as this was our 2nd stay anyway.
Stayed 2 nights in Dec 2022
Response from Beckah Front Desk on 8 Feb 2023
Dear Julie Many thanks for sharing your recent feedback. Delighted to see that you have enjoyed your time with us and look forward to welcoming you back next time. With thanks and kind regards