Front of property

Reviews of easyHotel Liverpool

3 out of 5
easyHotel Liverpool
Castle Chambers, 47 Castle Street, Liverpool, England

Reviews

7.6

Good

Rating 10 - Excellent. 317 out of 1001 reviews" "
Rating 8 - Good. 377 out of 1001 reviews" "
Rating 6 - Okay. 165 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip, Farmingdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I return to Liverpool, I will stay here. The staff was welcoming and answered all of my questions about locations in the area. It is close to Albert Docks The Liverpool museum and the Mersey River. It’s also right around the corner from Matthew Street where the cavern club and other bars and restaurants are located. There’s a Tesco store right around the corner as well as a Gregg’s bakery shop. Enjoy.
Stayed 3 nights in May 2024

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is good for the money and i night stay if your just out and about all day anyway
Stayed 1 night in May 2024
Response from easyHotel Liverpool on 13 May 2024
Dear Guest, Thank you for choosing to stay with us and for taking the time to leave us a review. We hope to see you again soon in any one of our locations across Europe. Team easyHotel Liverpool

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of Liverpool lime street station, probably had everything you would require clean comfortable bed clean bathroom facilities and quiet room. Easy and quick check in and out with helpful staff
Stayed 3 nights in May 2024
Response from easyHotel Liverpool on 13 May 2024
Dear Guest, Thank you for choosing to stay with us and for taking the time to leave us a review. We hope to see you again soon in any one of our locations across Europe. Team easyHotel Liverpool

10/10 Excellent

ZHULIEN

Stayed 1 night in Apr 2024
Response from easyHotel Liverpool on 13 May 2024
Dear Guest, Thank you for choosing to stay with us and for taking the time to leave us a review. We hope to see you again soon in any one of our locations across Europe. Team easyHotel Liverpool

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room was good enough for one night
Stayed 2 nights in Apr 2024
Response from reception on 18 Apr 2024
Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed our central location.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Team easyHotel liverpool

10/10 Excellent

Harry

Stayed 1 night in Apr 2024
Response from easyHotel Liverpool on 10 Apr 2024
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

6/10 Okay

stephen

Liked: Cleanliness, staff & service, amenities
No clothes storage
Stayed 1 night in Mar 2024
Response from reception on 29 Mar 2024
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

8/10 Good

Imogen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good location. Room was a little small but understandable considering the price.
Stayed 2 nights in Mar 2024
Response from easyHotel Liverpool on 28 Mar 2024
Dear Imogen,Thank you for choosing to stay with us and for taking the time to leave us a review.We are glad that you enjoyed staying with us. Our team always does their best to maintain our guest's hygiene and safety.We are sorry to hear that the room size was not what you expected from us.The concept of easyHotel is to offer compact and affordable rooms in a great location.Our rooms are built efficiently and offer the basic needs to keep our prices as low as possible.Do not hesitate to check our website as we are giving precise descriptions and pictures of our rooms to help you make your choice. We are very sorry if this has not been made clear to you before you booked your stay with us.We hope to see you again soon in any one of our locations across Europe.Team easyHotel

10/10 Excellent

Stacie

Travelled with partner
Great location, with everything you need and none of the expensive extras
Stayed 3 nights in Mar 2024
Response from easyHotel Liverpool on 22 Mar 2024
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

6/10 Okay

Jun

Stayed 1 night in Mar 2024
Response from easyHotel Liverpool on 1 Apr 2024
Dear Jun,Thank you for taking the time to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guests we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from you.Regards,easyHotel Liverpool

8/10 Good

Hugh

Great location
Very friendly staff and very helpful. Location was fantastic. Only negatives where, a corner room was not the warmest but staff did try to help
Stayed 3 nights in Feb 2024
Response from easyHotel Liverpool on 16 Feb 2024
Dear Hugh, Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us.Our easyHotels are always centrally located, often on the doorstep of many local attractions and venues. We are proud to be able to offer accommodation in these locations at a competitive price. We hope we have the pleasure of welcoming you back again. Kind regards.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Room is to basic and very small.. No space to move around and no chair to sit down and no kettle to make tea or coffe..no bin bag..no hand towel and the pillow very thin..and to expensive..this hotel need big improvement i woud say.. I work in any hotel this one is the smallest room weve stay..
Stayed 2 nights in Feb 2024
Response from easyHotel Liverpool on 12 Feb 2024
Dear Guest, Thank you for choosing to stay with us and for taking your time to leave us a review. The essential services we offer enable us to fulfil our brand promise to allow our guests to benefit from the best value for money by only paying for the services they wish to use. However, we do understand that some guests require additional services such as luggage storage, daily cleaning or an early/late check out. So as not to impact on the price of the room for guests who choose not to use these services, they are offered at a small additional cost. We hope to see you again soon in any one of our locations across Europe. Team easyHotel Liverpool

8/10 Good

David

Travelled with group
Liked: Property conditions & facilities
Clean & Basic
Basic but clean 10am check out is a little crazy £15 extra to check out at 12!! Grand to put the head down …
Stayed 2 nights in Feb 2024
Response from easyHotel Liverpool on 12 Feb 2024
Dear Guest, Thank you for choosing to stay with us and for taking your time to leave us a review. Thank you for appreciating our central location. The essential services we offer enable us to fulfil our brand promise to allow our guests to benefit from the best value for money by only paying for the services they wish to use. However, we do understand that some guests require additional services such as luggage storage, daily cleaning or an early/late check out. So as not to impact on the price of the room for guests who choose not to use these services, they are offered at a small additional cost. We hope to see you again soon in any one of our locations across Europe. Team easyHotel Liverpool

10/10 Excellent

Paila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from easyHotel Liverpool on 12 Feb 2024
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

6/10 Okay

tony

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
staff were lovely and very helpfull the toilet didn't flush so had to change rooms which was no issue as the staff where great, the room was a bit chilly no kettle but the bed was comfortable
Stayed 1 night in Jan 2024
Response from easyHotel Liverpool on 3 Feb 2024
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our lovely and helpful staff. It's unfortunate to hear about the issue with the toilet, but we're pleased that our team was able to swiftly address the situation by accommodating your room change without any hassle.We apologize for any inconvenience caused by the room being a bit chilly and the absence of a kettle. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our services.We're delighted to hear that you found the bed comfortable, and we hope that overall, you enjoyed your stay with us. If there's anything else you'd like to share or if there's any way we can make it up to you, please don't hesitate to reach out.Thank you for choosing us, and we look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Jan 2024
Response from easyHotel Liverpool on 3 Feb 2024
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from easyHotel Liverpool on 3 Feb 2024
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

8/10 Good

Sameer

Liked: Cleanliness, staff & service
Standard and basic quick couple of nights stay.
Stayed 1 night in Jan 2024
Response from easyHotel Liverpool on 3 Feb 2024
Thank you for choosing to stay with us and for sharing your brief feedback. We appreciate your time and are glad you chose our hotel for your quick couple of nights stay.If there's anything specific you'd like to highlight or if you have any suggestions on how we can enhance your experience in the future, please feel free to let us know. We value your input and are always looking for ways to improve.We hope you had a comfortable stay, and if your travels bring you back to the area, we would be honored to host you again.Safe travels,

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from easyHotel Liverpool on 3 Feb 2024
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t fault it, 5 stars.
Such a great budget hotel, perfect location and room was lovely & clean.
Stayed 1 night in Jan 2024
Response from easyHotel Liverpool on 16 Jan 2024
Dear Stephanie, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our budget hotel and found the location to be perfect. It's wonderful to know that you appreciated the cleanliness of the room as well. We strive to provide a comfortable and welcoming environment for our guests, and your feedback is truly rewarding. If there's anything specific that stood out to you or if you have any suggestions for improvement, we'd love to hear them. We look forward to welcoming you back on your next visit!

2/10 Terrible

Emad

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from easyHotel Liverpool on 26 Dec 2023
Dear Emad,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Liverpool

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, perfect location,very clean and comfy rooms, very friendly staff, thank you
Stayed 1 night in Dec 2023
Response from easyHotel Liverpool on 26 Dec 2023
Dear Marek,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Liverpool

10/10 Excellent

Nicolás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelllent option in central Liverpool
I highly recommend easyHotel. Excellent location and exceptional service. I will stay again for sure.
Stayed 2 nights in Dec 2023
Response from easyHotel Liverpool on 26 Dec 2023
Dear Nicolas,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Liverpool

8/10 Good

Harry

Response from easyHotel Liverpool on 9 Feb 2024
Dear Guest,Thank you for leaving us a review. We appreciate your kind feedback and are glad you had a positive experience staying with us!Kind regards,easyHotel Liverpool

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was comfortable and nice and quiet. It was clean and tidy.
Stayed 2 nights in Dec 2023
Response from easyHotel Liverpool on 26 Dec 2023
Dear Richard,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Liverpool

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cramped
Too budget - room was so small it was difficult to get ready.
Stayed 1 night in Dec 2023
Response from easyHotel Liverpool on 26 Dec 2023
Dear Michael,Thank you for choosing to stay with us and for taking your time to leave us a review. We are sorry to hear that your stay was not what you expected from us. The concept of easyHotel is to offer compact and affordable rooms in a great location. Our rooms are built efficiently and offer the basic needs to keep our prices as low as possible. Do not hesitate to check our website as we are giving precise descriptions and pictures of our rooms to help you make your choice. We are very sorry if this has not been made clear to you before you booked your stay with us. We hope to see you again soon in any one of our locations across Europe. Team easyHotel Liverpool

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value. Friendly staff. Best location.
Stayed 1 night in Nov 2023
Response from easyHotel Liverpool on 26 Dec 2023
Dear Sian,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards, easyHotel Liverpool

4/10 Poor

Mr Sean Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from reception on 27 Nov 2023
Dear Guest, Thank you for taking the time out of your day to leave us a review. We are sad to hear you found your stay with us unsatisfactory. We hope to welcome you again in the future to offer you a better more inline experience that we offer here at easyHotel Liverpool. Kind regards, easyHotel Liverpool

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from easyHotel Reception on 2 Nov 2023
Dear Brian,Thank you for taking the time to leave such great feedback from your recent stay with us. We pride ourselves on our friendly team, central location and affordable price, so it is fantastic to learn that you enjoyed your visit. It was a pleasure to have you as a guest and we hope to have the opportunity of welcoming you back with us during your next visit to Liverpool. Kind Regards, easyHotel Liverpool

6/10 Okay

James

Travelled with partner
Liked: Staff & service
I liked how central the property is. The electric pump for the toilet however make a lot of noise for a long time.
Stayed 2 nights in Oct 2023
Response from easyHotel Liverpool on 29 Oct 2023
Dear James,Thank you for taking the time to provide us with feedback from your recent stay with us.It’s great to hear that you enjoyed your visit however, we are sorry to hear that you were inconvenienced by the electric pump in your room.We appreciate you highlighting this, as we will now share this with our maintenance team in order to make immediate improvements.We hope we have the pleasure of welcoming you back with us during your next visit to Manchester.Kind RegardseasyHotel Liverpool

10/10 Excellent

Even

Stayed 1 night in Oct 2023
Response from easyHotel Liverpool on 27 Oct 2023
Dear Even,Thank you for taking the time to leave us such a nice review. It was a pleasure to have you as a guest and we look forward to welcoming you again in the future. Kind regards,easyHotel Liverpool

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from easyHotel Liverpool on 24 Oct 2023
Dear Brian, Thank you for taking the time to share your feedback about your recent stay at easyHotel Liverpool. We greatly appreciate your input, as it helps us to continually improve our services and ensure the best possible experience for our guests.We're pleased to hear that you chose to stay with us and that you had an overall satisfactory experience. However, we understand that your rating of 6/10 suggests there might have been some aspects of your stay that didn't meet your expectations.We would be very interested in learning more about your experience and any specific areas where you feel we can make improvements. Our goal is to provide clean, comfortable, and affordable accommodations, and your insights can help us pinpoint areas in need of attention.Please feel free to reach out to us directly or provide more details about your stay so that we can address any concerns you may have had. Your satisfaction is important to us, and we are committed to ensuring that your next visit with us exceeds your expectations.We look forward to the opportunity to serve you again in the future and provide you with an even better experience. Thank you once again for choosing easyHotel Liverpool.Sincerely,

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
For a basic hotel it does have everything you need. The hotel room was clean however there was a bit of dust in places but nothing that was unbearable. I think it was overpriced for what it offers however we did go during a football weekend. It was good to see the cleaners doing the rooms in the day. All staff was friendly and approachable. All you need is within walking distance from the Docks, Bars and Liverpool one!
Stayed 3 nights in Oct 2023
Response from easyHotel Liverpool on 25 Oct 2023
Dear Samantha,Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us and took advantage of our central location. Please note that your review has been shared directly with our housekeeping team to ensure your room experience is not a repeated one.It was a pleasure to have you as a guest and we look forward to welcoming you soon.Kind regards,easyHotel Liverpool

2/10 Terrible

Donald

Stayed 1 night in Oct 2023
Response from easyHotel Liverpool on 24 Oct 2023
Dear Donald, I'm sorry to hear that you had a disappointing experience during your stay at easyHotel Liverpool. We value your feedback, and I'd like to apologize for any issues you encountered. Your feedback is important to us as it helps us improve our services.If you could provide more specific details about what went wrong or what you were dissatisfied with during your stay, it would be helpful for us to address those issues and prevent them from happening in the future. We are committed to providing a comfortable and convenient experience for all our guests, and we will do our best to ensure that your concerns are addressed.Thank you for taking the time to share your feedback, and we hope you'll consider giving us another opportunity to provide you with a better experience in the future. If you have any additional comments or suggestions, please don't hesitate to share them.regards,

6/10 Okay

Karl

Stayed 2 nights in Oct 2023
Response from easyHotel Liverpool on 24 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at easyHotel Liverpool. We greatly appreciate your input, as it helps us to continually improve our services and ensure the best possible experience for our guests.We're pleased to hear that you chose to stay with us and that you had an overall satisfactory experience. However, we understand that your rating of 6/10 suggests there might have been some aspects of your stay that didn't meet your expectations.Dear Karl, We would be very interested in learning more about your experience and any specific areas where you feel we can make improvements. Our goal is to provide clean, comfortable, and affordable accommodations, and your insights can help us pinpoint areas in need of attention.Please feel free to reach out to us directly or provide more details about your stay so that we can address any concerns you may have had. Your satisfaction is important to us, and we are committed to ensuring that your next visit with us exceeds your expectations.We look forward to the opportunity to serve you again in the future and provide you with an even better experience. Thank you once again for choosing easyHotel Liverpool.Sincerely,

4/10 Poor

Claire

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from reception on 19 Oct 2023
Dear Claire, Thank you for taking the time to leave us a nice review. It was a pleasure to have you as a guest and we look forward to welcoming you back soon. Kind Regards, easyHotel Liverpool

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was great apart from music in opposite pub going on until 2 am. Room was very small even without a table to put stuff on. Very central and handy for train station.
Stayed 1 night in Oct 2023
Response from easyHotel Liverpool on 27 Oct 2023
Dear Fiona, Thank you for taking the time to provide us with feedback on your recent stay with us.It’s great to hear that you enjoyed your visit however, we are sorry to hear that you were inconvenienced by any noise pollution.easyHotel Liverpool is located in a historic grade II listed building, so the standard of soundproofing we can adopt is restricted. We do provide free earplugs at our reception and our team members conduct hourly walks to ensure internal noise is kept to a minimum.We appreciate your review as it assists us in improving for the future. We do hope we have the opportunity to welcome you back with us during your next visit to Liverpool.Kind RegardseasyHotel Liverpool

6/10 Okay

Judy

Liked: Cleanliness, property conditions & facilities
Good for the price but as with some other places There was no where to put the suitcase and I thought that the extra charges for tv and holding on to your suitcase was seriously not justified. It reminded me of the airlines, charging for every little extra comfort.
Stayed 2 nights in Oct 2023
Response from easyHotel Liverpool on 9 Oct 2023
Dear Judy, Thank you for your feedback. We understand that our budget-friendly concept is not for everyone this is why we provide a comprehensive specification on our website detailing all of our different room types. We have room under the beds with the intent of storing luggage. We do not charge for TV but we do charge a small holding fee for luggage storage of 5. Thank you once again for your feedback and we hope to welcome you back soon. kind regards, easyHotel Liverpool

10/10 Excellent

Martin

Stayed 1 night in Oct 2023
Response from reception on 8 Oct 2023
Dear Martin, We appreciate you taking time to write this review. We are glad to hear you have found the hotel to be clean and well maintained with a good location, and we are looking forward to welcoming you back at easyHotel! Kind regards,easyHotel Liverpool

2/10 Terrible

RUSTU CAN

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Hotel manager Italian guy is so rude and unprofessional I experienced 3 unacceptable problem with him.
Stayed 1 night in Oct 2023
Response from easyHotel Reception on 10 Oct 2023
Dear Rustu,Thank you for taking the time to provide feedback from your recent stay with us. We are sorry to hear that we did not meet your expectations during your recent visit. Our promise to our guests is to make ‘the city theirs’, by offering a low-price, low-carbon and super-easy hotel they can use as the perfect gateway to explore the city; an affordable hotel for the money-conscious or simply those who would rather splurge on attractions and events in the city than on their hotel. We will be taking your feedback into consideration and sharing with the relevant departments. We hope we have the opportunity of welcoming you back with us in the future so we can provide you with a more satisfactory stay. Kind Regards easyHotel Liverpool

10/10 Excellent

nadia

Property location, cleanliness and customer service all excellent
Stayed 1 night in Oct 2023
Response from easyHotel Liverpool on 4 Oct 2023
Dear Nadia,Thank you for taking the time to leave us a review.We are happy to hear you enjoyed your stay and we hope you took advantage of our central location.We are looking forward to welcoming you back.Kind regards

10/10 Excellent

Paul

Stayed 1 night in Oct 2023
Response from easyHotel Liverpool on 4 Oct 2023
Dear Paul,Thank you for taking the time to leave us a review.We are happy to hear you enjoyed your stay and we hope you took advantage of our central location.We are looking forward to welcoming you back.Kind regards

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manchester Boy
Hi guys , yes this was a positive experience and highly recommend for future stays. The room was imaculate ,king size bed with shower and tv and lovely fresh towels. couldnt ask for anything more regarding my stay, thumbs up
Stayed 1 night in Sep 2023
Response from easyHotel Liverpool on 2 Oct 2023
Dear Guest,Thank you for taking time in leaving us a review.We are happy to hear you enjoyed your stay and we hope you took advantage of our central location!We are looking forward to welcoming you back!Kind regards,easyHotel Liverpool

6/10 Okay

SALWA

Travelled with family and small children
Disliked: Property conditions & facilities
I fid not get the room that i booked a paid for, Rooms are sooooo tiny , you move like a caterpillar. While moving around the bed , My knee got got injured and bleed from an edge part in the middle of the side. Could not provide us with extra douvet for my son, you struggle how to put your things or stuff, only the floor, not closet or even shelves or drawers. You cant get any way to get fresh air, the windows are none open designed., the shower door fall down onto my son while having shower. staff are friendly. Room are clean.
Stayed 2 nights in Sep 2023
Response from easyHotel Liverpool on 4 Oct 2023
Dear SalwaThank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not meet your expectations during your recent visit. Our promise to our guests is to make ‘the city theirs’, by offering a low-price, low-carbon, and super-easy hotel they can use as the perfect gateway to explore the city; an affordable hotel for the money-conscious or simply those who would rather splurge on attractions and events in the city than on their hotel.We will be taking your feedback into consideration and sharing it with the relevant departments. We hope we have the opportunity to welcome you back with us in the future so we can provide you with a more satisfactory stay.Kind Regards

8/10 Good

Olive

Liked: Cleanliness, staff & service
Cheap and Cheerful
A functional hotel You get exactly what you pay for Spotless clean room Friendly staff Excellent optional extras- we availed of late check out at 1pm for £10
Stayed 1 night in Sep 2023
Response from easyHotel Manchester on 27 Sept 2023
Dear Olive,Thank you for taking the time to leave such great feedback from your recent stay with us.We pride ourselves on our friendly team, central location and affordable price, so it is fantastic to learn that you enjoyed your visit.It was a pleasure to have you as a guest and we hope to have the opportunity of welcoming you back with us during your next visit to Manchester.Kind Regards,easyHotel Manchester

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is modern and practical, well located
Stayed 1 night in Sep 2023
Response from easyHotel Reception on 27 Sept 2023
Dear Rafael,Thank you for taking the time to leave such great feedback from your recent stay with us.We pride ourselves on our friendly team, central location and affordable price, so it is fantastic to learn that you enjoyed your visit.It was a pleasure to have you as a guest and we hope to have the opportunity of welcoming you back with us during your next visit to Liverpool.Kind Regards,easyHotel Liverpool

10/10 Excellent

Catherine

Stayed 1 night in Sep 2023
Response from reception on 19 Sept 2023
Dear Catherine, Thank you for taking time to leave such a nice review. We are glad to hear you enjoyed your stay, and took advantage of our central location. It was a pleasure to have you as a guest and we are looking forward to welcoming you back. Kind regards, easyHotel Liverpool

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness, staff & service
The property was in a location suitable for me and my partner, we enjoyed our stay
Stayed 2 nights in Sep 2023
Response from reception on 19 Sept 2023
Dear Donna, Thank you for taking time to leave such a nice review. We are glad to hear you enjoyed your stay, and took advantage of our central location. It was a pleasure to have you as a guest and we are looking forward to welcoming you back. Kind regards, easyHotel Liverpool

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from easyHotel Liverpool on 13 Sept 2023
Dear Julie, Thank you for leaving such a nice feedback. We are glad to hear you enjoyed your stay and took advantage of our central location. It was a pleasure to have you as a guest and we are looking forward to welcoming you back during your next stay in Liverpool. Kind regards,

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very warm but nice stay
Stayed 1 night in Sep 2023
Response from easyHotel Liverpool on 13 Sept 2023
Dear Gary, Thank you for leaving such a nice feedback. We are glad to hear you enjoyed your stay and took advantage of our central location. It was a pleasure to have you as a guest and we are looking forward to welcoming you back during your next stay in Liverpool. Kind regards