Standard Room, 2 Single Beds, Non Smoking, Marina View | View from room
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Reviews of Holiday Inn Lincoln, an IHG Hotel

4 out of 5
Holiday Inn Lincoln, an IHG Hotel
Brayford Wharf North, Lincoln, England

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 1001 reviews" "
Rating 8 - Good. 354 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and the breakfast was incredible

4/10 Poor

Kelsey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024

6/10 Okay

Laurence

Liked: Cleanliness, staff & service
For a 3 star hotel it’s ok. Area is very much part of the university campus - not surprising given its snack opposite the university. Room was a little tired - and what’s with no electrical sockets near the bed - it’s the 21st century - everyone wants to leave their phone charging next to the bed!!!
Stayed 2 nights in May 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The location is fabulous, only stayed one night, but I felt like I was on holiday staying next to the Brayford. The room was perfect for my friend and I, It was great having 2 double beds in the room (neither of us drawing the short straw for the single!) My only criticisms would be, that there was a fair amount mould in the grout of the tiles in the bathroom, some along the bottom of the tiles, but some at eye level, and the shower curtain looked to be yellowing along the bottom. Another small gripe is that I could not open the window to outside, even a small amount, even though we were on the ground floor. Having said all that, I would stay there again as the location was wonderful.
Stayed 1 night in May 2024

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The area around the hotel was very pretty with the dining room looking out onto the wharf. The bed in the bedroom needs refurbishing as there were multiple stains on the lower divan and on the mattress protector. The base of the bed had an obvious tear which detracted from the whole appearance of the bed. The bed itself was comfortable.
Stayed 1 night in May 2024
Response from F/desk HI Lincoln on 10 May 2024
Dear Margaret,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.We were happy to see that you enjoyed our pretty location, and the views from the dining room during your stay. However we would like to apologise to you for the condition of the bed base and the mattress protector in your room. This is certainly not the standard we want our guests to receive, and have passed your review onto the manager of our Housekeeping Partners to review and address immediately - so thank you for bringing this to our attention.Please know that your feedback is extremely valuable to us, as we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us directly. Sincerely,Holiday Inn Lincoln

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
Windows and bathroom wasn't clean there was hair in the shower the heating didn't work and the bed wasn't very comfortable at all
Stayed 1 night in Apr 2024
Response from F/desk HI Lincoln on 3 May 2024
Dear Susan,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.We would like to apologise for the cleanliness and maintenance issue in your room during your stay. All your comments have been passed onto the manager of our Housekeeping Partners, and our own inhouse Maintenance Manager to address directly to their teams, so thank you for bringing this to our attention.Please know that your feedback is extremely valuable to us, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn.Sincerely,

6/10 Okay

Clare

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Goid
Stayed 1 night in Apr 2024
Response from F/desk HI Lincoln on 3 May 2024
Dear Claire,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us, as we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn.Sincerely

10/10 Excellent

Mary

Since I was in Lincoln to do research at the Lincolnshire Records office, this was a perfect location. I only wish that I had asked for a room with a few of the river instead of the parking lot. The hotel was still close enough to the hill with the castle and cathedral to walk and sightsee.
Stayed 2 nights in Apr 2024
Response from Rickie on 22 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln. Please know that your feedback is extremely valuable to us, as we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delighted with stay . Staff friendly and helpful . No complaints about accommodation or dining . Well presented in all aspects .
Stayed 1 night in Apr 2024
Response from Rickie on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the 2nd time in 2 weeks, i had the pleasure of booking with these. Easy to book, friendly staff, great prices on food and drinks too....
Stayed 1 night in Apr 2024
Response from Rickie on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access, clean
Stayed 1 night in Apr 2024
Response from F/desk HI Lincoln on 12 Apr 2024
Dear SteveThank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in great spot, with lovely view. Standard rooms need a little refresh to brighten them up but food , drinks and cleanliness absolutely no issues. I would say better tea and coffee options in room… quite poor by today’s standards with very limited options …
Stayed 1 night in Apr 2024
Response from F/desk HI Lincoln on 7 Apr 2024
Dear JanetThank you for taking the time to tell us about your experience at Holiday Inn Lincoln. Please know that your feedback is extremely valuable to us, as we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future, and once again thank you for choosing Holiday Inn.Kind Regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location. The staff are so friendly and helpful.
Stayed 5 nights in Mar 2024
Response from F/desk HI Lincoln on 3 Apr 2024
Dear Christopher,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.We were pleased to read that you liked our location, and found the staff friendly and helpful during your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Lincoln.Sincerely,The Reception Team

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness
Great position and quiet location despite being central. Staff not very friendly and hotel has a bit of a tired feeling - basic electric heaters in our room, no heated towel rail and fan in bathroom did not work. Broken and fallen down barriers at front of property and could not see what work was going on. Outside of the building needed a good sweep
Stayed 2 nights in Mar 2024
Response from Rickie on 6 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

4/10 Poor

Nicole

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff were friendly, however the room let it down. There was dust on every surface and spiderwebs hanging from the ceiling. I had to make my pillow myself as they'd just been thrown in. The room was also a bit dated. Definitely not what I'd expect for the price.
Stayed 1 night in Mar 2024
Response from F/desk HI Lincoln on 26 Mar 2024
Dear Nicole,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Firstly, we would like to offer you our apologies for the cleanliness issues you found in your room. We have passed on all your comments to the manager of our Housekeeping Partners to address with her team accordingly, so thank you for bringing this to our attention.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Lincoln.Sincerely,

8/10 Good

Debbie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location everything was within walking distance with plenty of great places to eat. Staff were very friendly and helpful. We had a lovely stay however the cleaners need to pay more attention especially in the bathroom.
Stayed 1 night in Mar 2024
Response from Rickie on 6 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access close to the area required
Stayed 1 night in Mar 2024
Response from Rickie on 6 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

8/10 Good

Michael, LEAMINGTON SPA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was ABIT hard for me. Could be perfect for others. Great location
Stayed 2 nights in Feb 2024
Response from Rickie on 3 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

4/10 Poor

Sara

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
So the beds and the rooms were comfy and clean. However maybe it was just us but the emergency light was so bright, not just a little bit, like closing your eyes for a nap during the day in Greece bright. Cannot help drunk people next to you, but the walls and the lady in the morning barely acknowledged us when we're trying to check out. Right next to the river and shops so perfect location.
Stayed 1 night in Feb 2024
Response from Rickie on 3 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Rickie on 3 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

Andries

Liked: Cleanliness, staff & service, property conditions & facilities
Nice position, friendly staff. Happy to see the dog. Only downside was poor supply of toilet roll. Two largely used rolls in the bathroom. There should have been at leadt on unused roll provided.
Stayed 1 night in Feb 2024
Response from F/desk HI Lincoln on 23 Feb 2024
Dear Andries,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.We were happy to read that you enjoyed our lovely location, found our staff to be friendly during your stay, and that we are dog friendly. Also please accept our apologies for the lack of toilet roll supply in your room during your stay, rest assured we have passed this onto the Manager of our Housekeeping Partners to review with her team, so thank you for bringing this to our attention. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Lincoln.Sincerely,The Reception Team

10/10 Excellent

Tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lounge area, very chilled it had bar and area for food , I felt very comfortable I came to visit family so we used that area . Rooms were spacious and beds were very comfortable
Stayed 1 night in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved breakfast, good coffee.
Stayed 2 nights in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were very good. However when local clubs and pubs closed there was a lot of screaming and shouting going on. I was awoken by this several times during the night. The last time at 0340 hrs. Oh too be young again!
Stayed 1 night in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean, comfortable bed and pillows but the quilt didnt fit the cover it was too small. Room was very warm and the aircon didn't work. Staff very friendly. Breakfast was very nice and so much to choose from, lady with short blonde hair in breakfast area was very welcoming and very friendly.
Stayed 2 nights in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

Verified traveller

Liked: Cleanliness
Excellent location
Average stay overall. . Big room. Pillows small though and uncomfy. Location excellent. Breakfast poor with things running out all time despite going an hour before finishing.
Stayed 1 night in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

2/10 Terrible

Oluwaseun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from F/desk HI Lincoln on 23 Feb 2024
Dear Oluwaseum,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.It was a shame that you were only able to score us 1 out of 10 for your stay, and we would like to try and look into what went wrong. Therefore if you are able to provide us with some feedback on your stay, it would be very much appreciated.Please know your feedback is extremely valuable to us as we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Lincoln.Sincerely,The Reception Team

10/10 Excellent

ANGIE

Stayed 2 nights in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very good experience, location etc. just one hiccup my first conversation with the receptionist, not the most thoughtful person!
Stayed 1 night in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally a much nicer hotel than I expected
I was not happy when the shower hose was completely broken, no water was coming from the shower head at all. I contacted reception and they immediately offered another room opposite. I could have done without the hassle but it was resolved quickly.
Stayed 1 night in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

6/10 Okay

Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was nice and the staff at breakfast were courteous and helped make up for the front of door staff who were unhelpful and quite miserable. They preferred to watch us struggle with a wheelchair than open the door. But beware if you book pay later at the hotel they then charge more on the day. This is something I have never experienced before.
Stayed 1 night in Feb 2024
Response from Rickie on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Lincoln.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

Frans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception Team on 8 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

10/10 Excellent

Janice

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Take your own pillow!!! Not the best.
Stayed 1 night in Feb 2024
Response from Reception Team on 8 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

10/10 Excellent

Wendy

Stayed 1 night in Feb 2024
Response from Reception Team on 8 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

8/10 Good

Anthony

Stayed 1 night in Feb 2024
Response from Reception Team on 8 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future. Kind Regards Holiday Inn Lincoln

8/10 Good

Robert

Travelled with partner
Liked: Staff & service, amenities
Vibrant location with many eateries. Hotel was very nice and contempory unfortunately let down by our very dusty roo., informed reception and the matter was treated seriously. Good staff
Stayed 1 night in Jan 2024
Response from F/desk HI Lincoln on 3 Feb 2024
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.We were pleased to read that you enjoyed our vibrant location, and found the hotel very nice. However it was disappointing to read that your room was dusty, and we have ensured these comments have been passed onto the manager of our Housekeeping Partners to review and address with her team accordingly - so thank you once again for bringing this matter to our attention.Please know that your feedback is extremely valuable to us, as we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Lincoln.Sincerely,The Reception Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Enjoyed our 2 night stay. 10 minutes walk to the centre, lots of choice for eating out close by. Comfortable bed, friendly staff and good breakfast
Stayed 2 nights in Jan 2024
Response from F/desk HI Lincoln on 3 Feb 2024
Dear Susan,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.We were extremely happy to read that you seemed to enjoy your stay with us, and thank you for your kind comments about our friendly staff, your comfortable bed and your breakfast during your stay.Please know that your feedback is extremely valuable to us, as we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that you will give us the opportunity to serve you again in the future.Sincerely,The Reception Team

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
One night stay
The room was good - two double beds but they were a bit firm. There was quite a bit of dust. However, the shower was brilliant - double sized and newly redone - shower pressure very good too. The breakfast was excellent especially the bacon and the coffee.
Stayed 1 night in Jan 2024
Response from F/desk HI Lincoln on 3 Feb 2024
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN.Please know that your feedback is extremely valuable to us, as we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn.Sincerely,The Reception Team

4/10 Poor

Jonathan

Disliked: Property conditions & facilities
there was a problem in the room with the tv control not working. there was sick in the lift and the rooms can hear voices in the corridors
Stayed 1 night in Jan 2024
Response from Reception on 28 Jan 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Sincerely,The Reception Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception on 28 Jan 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.We were happy to read that you seemed to enjoy your stay with us by giving us a 10 out of 10 score, so thank you for that.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience.

10/10 Excellent

S j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok bar car parking and Wifi.
Generally a good room bug wifi would not connect repeadly tried. Also no car park spaces.
Stayed 1 night in Jan 2024
Response from Reception on 28 Jan 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.We were happy to read that you seemed to enjoy your stay with us by giving us a 10 out of 10 score, so thank you for that.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from F/desk HI Lincoln on 27 Jan 2024
Dear Anonymous,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN. It was a disappointment to read that you only rated us an overall 6 out of 10 for your stay. Therefore if you could possibly provide us with some information as to why your stay wasn't to your satisfaction, that would be a great help to enable us to look into it further.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience., and we will use any comments to coach our team in order to provide a better experience in the future. Sincerely,The Reception Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from F/desk HI Lincoln on 27 Jan 2024
Dear Pete Carrington,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.We were happy to see that you were completely satisfied with your stay by rating us a 10 out of 10, so thank you for that.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Sincerely,The Reception Team

6/10 Okay

Chris

Business traveller
Stayed 3 nights in Jan 2024
Response from F/desk HI Lincoln on 27 Jan 2024
Dear Chris,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.It was a disappointment to see that you rated us only 6 out of 10 for your stay with us on this occasion. Therefore if you are able to provide us with any information as to why you weren't completely satisfied with your stay, then this would help us to look into why this was.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Sincerely,The Reception Team

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and friendly and couldn’t do enough to help you full property was very nice and clean and I had a poorly child with me and the quietness and the confidence of the beds for her was fantastic all round 10 out of 10
Stayed 1 night in Jan 2024
Response from F/desk HI Lincoln on 27 Jan 2024
Dear Edward,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.We were happy to read that you found the staff lovely, friendly and accommodating, and the hotel to be very clean throughout your stay with us. We have passed on all your kind comments to the team to read and be proud of, so thank you for that.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Sincerely,The Reception Team

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from F/desk HI Lincoln on 27 Jan 2024
Dear Steven,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Sincerely,The Reception Team

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from F/desk HI Lincoln on 27 Jan 2024
Dear Nicholas,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LINCOLN.We were happy to read that you seemed to enjoy your stay with us by giving us a 10 out of 10 score, so thank you for that.Please know that we do appreciate all our guests' feedback, as we use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Sincerely,The Reception Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from F/desk HI Lincoln on 11 Jan 2024
Dear Andrew, Thank you for taking the time to tell us about your experience at Holiday Inn LINCOLN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely