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Reviews of Motel 6 Libertyville, IL

2 out of 5
Motel 6 Libertyville, IL
1809 N Milwaukee Ave, 94 Exit Buckly Rd HWY137, Libertyville, IL

Reviews

6.4
Rating 10 - Excellent. 171 out of 814 reviews" "
Rating 8 - Good. 203 out of 814 reviews" "
Rating 6 - Okay. 179 out of 814 reviews" "
Rating 4 - Poor. 139 out of 814 reviews" "
Rating 2 - Terrible. 122 out of 814 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very relaxing too stay in the area hotel was cool and clean bed was soft I would recommend staying again
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Adrian,We are glad to hear that you found our hotel cool and clean, and that you had a relaxing stay. It's wonderful to know that you enjoyed the comfort of our soft beds. We appreciate your recommendation and look forward to hosting you again in the future.

10/10 Excellent

Octavia

Love it!
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Octavia,We're thrilled to hear that you enjoyed your stay with us! Your positive feedback is much appreciated, and we hope to welcome you back soon for another wonderful experience.

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lots of trash around the building. Floor was not clean. Crumbs and ants under the bed.
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Laura, We appreciate your feedback and apologize for any inconvenience caused during your stay. We value cleanliness highly and will address this with our housekeeping team to ensure a higher standard in the future. Thank you for bringing this to our attention.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Tamara,Thank you for your recent stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and it's great to know that we met your expectations. If you have any other questions or need assistance in the future, please don't hesitate to reach out to us. We hope to welcome you back soon!

6/10 Okay

Jeran

Liked: Staff & service
Given the area and other Motel 6 thats around the area it wasn’t that bad at all but pictures that I seen when booking the hotel looked a lot nicer than some of the areas doing in person I’ve stayed at worse and this was a fine stay for the night just wanted to be honest and my review so changes could be made .
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Jeran,Thank you for your honest review of your recent stay with us. We appreciate your feedback and take it into consideration for future improvements. We apologize if the pictures may have given a different impression, but we strive to provide a comfortable stay for our guests. We hope to have a chance to welcome you again in the future and provide you with an even better experience.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not fancy, but cheap and clean
I was actually really impressed with the cleanliness. The grout between the tiles in the shower was actually clean which I don't even have it done at my home. Lol the staff was very friendly but a huge thumbs up for housekeeping they are fantastic. It's definitely top Notch for the priice. no bugs = sweet deal
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Jennifer,Thank you for your positive review! We're thrilled to hear that you were impressed with the cleanliness of your room, especially the shower. Our dedicated housekeeping team takes pride in maintaining high standards. We're delighted that you found the staff to be friendly and that you consider our hotel to be top-notch for the price. We appreciate your feedback and are glad to have provided you with a bug-free stay.

2/10 Terrible

Sidra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non smoking room smelled so much like old stale smoke. Bathroom was dirty, towels had stains. You have to ask for shampoo and conditioner at the front desk which is inconvenient. I checked out early due to the conditions, wouldn’t stay there another minute.
Stayed 2 nights in Dec 2023
Response from Manager on 10 Dec 2023
Hello Sidra,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced during your stay. Please know that we take your comments seriously and have shared them with our team for immediate attention. We appreciate your valuable input and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Christine,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really nice and accommodating. Very clean and quiet
Stayed 2 nights in Nov 2023
Response from Manager on 26 Nov 2023
Hello Christine,We're thrilled to hear that our staff was friendly and helpful during your stay. Providing a clean and quiet environment is a top priority for us. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello Christine,Thank you for taking the time to share your positive experience with us! We appreciate your kind feedback and are thrilled to hear that you had such an exceptional stay. We strive to provide the highest level of service and it's rewarding to know that we exceeded your expectations. It was our pleasure to have you as our guest and we hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Maxwell

Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Maxwell,Thank you for taking the time to share your perfect rating with us. We are thrilled to hear that you had such a positive experience during your stay at our hotel. It is our goal to provide exceptional service to all of our guests. We appreciate your kind words and hope to welcome you back again in the future.

8/10 Good

Derrick

Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Derrick,We appreciate you choosing our hotel for your recent stay. We hope you had a great experience with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you. Safe travels!

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No refrigerator in the room, the sheets and towels were dirty
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Hello John,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Please note that refrigerators are available upon request, and our housekeeping team strives to ensure the cleanliness of our linens. We appreciate your valuable input and will share it with the relevant departments for their attention. We hope to have the opportunity to welcome you back in the future for an improved experience.

6/10 Okay

Melinda

Liked: Cleanliness, amenities
Quaint
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Melinda, Thank you for describing our hotel as quaint. We appreciate your kind words!

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello CHARLES,Thank you for your exceptional rating! We are delighted to have exceeded your expectations during your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Stacie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Stacie,Thank you so much for your amazing rating! We are thrilled to have exceeded your expectations and we look forward to welcoming you back for another fantastic stay.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrid
Absolutely no water pressure in the shower at all amd there was some weird mold growing on the ceiling
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Dear Guest,We apologize for the inconvenience regarding the water pressure and mold. We will address these issues to ensure a more pleasant experience in the future. Thank you for your feedback.

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Hello Lila,Thank you so much for your incredibly positive review! We are thrilled that your stay with us exceeded your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Christine,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Christine,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Ver clean, friendly staff, quiet and comfortable. Enjoyed our stay very much
Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Hi Christine,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Laura

Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Hello Laura,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Laura

Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Laura,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Bare with flat pillows.
Bed was hard, pillows super flat. Very bare minimum, was surprised it wasn’t nicer for $95/night. Was kind of like a dorm room.
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Rachel,It means so much to have earned your business. We appreciate the feedback regarding our bed as well as our pillows. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Christine,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Ismail

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed wasn’t clean floor wasn’t cleaned
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Hello Ismail, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our bed. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok.
Not much water pressure, especially hot water. Other than that it was fine.
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Steve,Thank you for your valuable opinion regarding our hot water. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in Aug 2023
Response from Manager on 13 Sept 2023
Hello Jose,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our service. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

2/10 Terrible

Christian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning receptionist is rude, place stinks like smoke even a none smoking room.
Response from Manager on 6 Sept 2023
Hello Christian, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
The place was ran down. Smelled of weed and trash. We had no hot water in our bathroom. Needs a lot of updating.
Stayed 2 nights in Aug 2023
Response from Manager on 6 Sept 2023
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hot water. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 Okay

James

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs work
The door jam was usable but torqued. The vanity lights were way too bright. The shower curtain wouldn’t close properly. The curtain didn’t keep the outside lights out. There was mold in the caulking around the tub and toilet . The first room I tried had a lumpy mattress.
Stayed 5 nights in Aug 2023
Response from Manager on 10 Aug 2023
Hello James, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly service and excellent location, i would definitely stay there again!
Stayed 2 nights in Jul 2023
Response from Manager on 6 Aug 2023
Hello Jason,We can't thank you enough for sharing your feedback with regards to our location as well as our service. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay way great
Stayed 1 night in Jul 2023
Response from Manager on 29 Jul 2023
Hi Robert,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Good

Penny

Stayed 1 night in Jul 2023
Response from Manager on 13 Aug 2023
Hello Penny,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Denisr

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 20 Jul 2023
Hello Denisr, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad check in. Lot was full of broken down cars. Properly was dirty. Very loud. Thin walls
Stayed 2 nights in Jul 2023
Response from Manager on 20 Jul 2023
Hello Jason, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was fine and decent for the price
Response from Manager on 19 Jul 2023
Hello Jeanne,Thank you for sharing this experience with us. We truly value you feedback with regards to our price. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Hello Christine,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Shannon, Princeton

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Two flat pillows on each bed. The beds were a mattress on a frame. When we arrived there wasn’t any bath towels, only hand and wash towels. When we first arrived we thought it was clean. By the time we went to bed there was sand on the sheets under the blankets. The tv hardly worked, would either get too bright or dark or no sound if the channel worked. The elevator was scary. Didn’t see any maintenance records posted anywhere. Then it would hop when you’d get to your floor. We stayed for 4 days and we’re only originally given 1/2 roll of toilet paper for 4 people. Had to go to front desk for more. Don’t expect a pool. It’s filled in. The smell of marijuana is overwhelming. Yes, it’s legal in Illinois but, not everyone enjoys the aroma. Especially military members. Broken down and damaged cars left in the parking lot. Possibly stole and abandoned. Don’t let the pictures fool you. Very deceiving. A/C unit was loud and would changed temperatures. Middle of the night ours was down to 60 degrees. Third floor windows were secured. Opened easily and no screens. Will not stay again
Stayed 4 nights in Jun 2023
Response from Manager on 5 Jul 2023
Hello Shannon,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 Okay

casa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Job well done!
Stayed 2 nights in Jun 2023
Response from Manager on 5 Jul 2023
Hello casa,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

Ethan

Stayed 1 night in Jun 2023
Response from Manager on 20 Jul 2023
Hello Ethan, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

zandra

Stayed 1 night in Jun 2023
Response from Manager on 15 Jul 2023
Hello zandra, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Andrea

Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Andrea,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Amanda

Business traveller
Liked: Staff & service
No fridge in the room, they don't even give you coffee. There was rust on the bathroom door frame which made it look dirty. I don't expect the best for this price but there are basics which should be included.
Stayed 2 nights in May 2023
Response from Manager on 2 Jun 2023
Hello Amanda, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

Jose m

Travelled with partner
Liked: Cleanliness
Very nice place
Stayed 1 night in May 2023
Response from Manager on 25 May 2023
Hello Jose m,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Douglas

Stayed 1 night in May 2023
Response from Manager on 23 May 2023
Hello Douglas,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Francisca

Stayed 1 night in May 2023
Response from Manager on 12 Jun 2023
Hello Francisca,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Laura, Six Mile

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was ok. The room didn't have comfortable furniture. The bed linens don't fit. Didn't have coffee pot in the room, or Kleenex.
Stayed 6 nights in May 2023
Response from Manager on 19 May 2023
Hello Laura, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

2/10 Terrible

Jose

Stayed 1 night in May 2023
Response from Manager on 3 Jun 2023
Hello Jose,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Nikolay

Stayed 2 nights in May 2023
Response from Manager on 2 Jun 2023
Hello Nikolay, Thank you for sharing this rating, and we welcome you to visit us again anytime.