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The place is run down with off smell throughout the hotel and room. The bed was very worn down and needs updating. Toilet bathroom was clean. The rooms are advertised as air conditioned but they do not have air conditioner, it’s not even air cooler so please don’t fall for it. Staff were really nice and the location isn’t bad for city access.
justina
Stayed 2 nights in May 2024
Response from The Ibis Management on 11 May 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We are sorry that on this occasion you were disappointed with your experience, we hope you can earn our trust and come back . Kind regards,
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
6/10 Okay
Brandon
Travelled with partner
28 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room does the job, clean and functional. Nothing too fancy. However, the cooling system was not working properly this time round so ended up waking up at 5am sweating buckets. Had it turned down to the minimum setting and full blast but it was just full blasting heat instead. Very frustrating.
Brandon
Stayed 1 night in Apr 2024
Response from The Ibis Management on 30 Apr 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We are sorry that on this occasion you were disappointed with your experience, we hope you can earn our trust and come back . Kind regards,
10/10 Excellent
Craig
28 Apr 2024
Craig
Stayed 2 nights in Apr 2024
Response from The Ibis Management on 19 May 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
Fantastic place to rest and relax. Staff are lovely and get a good rest from personal situations stresses of life. Really nice to be looked after by staff so helpful and kind. Hotel facilities are excellent high standards and very clean. Appreciate the help especially when have disabilities so even the trolleys are really helpful and Apple charging facilities. Thank you for sharing kindness. R
Reena
Stayed 1 night in Apr 2024
Response from The Ibis Management on 30 Apr 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
Easy check in , helpful staff , 10 mins walk from train station ,little further if your here for the arena 15/20 mins walk, 12 noon checkout is good if you don't wish to get up to early ,food excellent ,would stay here again
Stephen
Stayed 1 night in Mar 2024
Response from The Ibis Management on 18 Mar 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
10/10 Excellent
katy
3 Mar 2024
katy
Stayed 1 night in Mar 2024
Response from The Ibis Management on 23 Mar 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
10/10 Excellent
Minh
Travelled with group
2 Mar 2024
Liked: Amenities
Very good
Minh
Stayed 1 night in Mar 2024
Response from The Ibis Management on 5 Mar 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
10/10 Excellent
Sam
24 Feb 2024
Sam
Stayed 1 night in Feb 2024
Response from The Ibis Management on 23 Mar 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
6/10 Okay
Joseph
19 Feb 2024
Joseph
Stayed 2 nights in Feb 2024
Response from The Ibis Management on 21 Feb 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
6/10 Okay
Lorna
Travelled with partner, Travelled with group
18 Feb 2024
Liked: Cleanliness, staff & service
Stayed over for a night out, good location and walkable from the city centre. The hotel was clean enough and staff were friendly. The room was nice enough for the price and the beds were surprisingly comfy. You could hear some noise outside of people going past in the early hours, but that’s to be expected when staying near the centre. My only issue was the lifts - they absolutely stink for no apparent reason!
Lorna
Stayed 1 night in Feb 2024
Response from The Ibis Management on 21 Feb 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We are sorry that on this occasion you were disappointed with your experience, we hope you can earn our trust and come back . Kind regards,
basic rooms as expected but the smell in corridors and lift areas unbearable! smelt like something had died! was just a place to sleep but stayed out as long as possible to avoid having to deal with the smell!
bethany
Stayed 2 nights in Feb 2024
Response from The Ibis Management on 17 Feb 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We are sorry that on this occasion you were disappointed with your experience, we hope you can earn our trust and come back . Kind regards,
6/10 Okay
Carol
Travelled with family
15 Feb 2024
Liked: Staff & service, room comfort
Best shower I've had in a hotel
There was a very strong smell of sewage in the lift area, no idea why as we were not on the ground floor.
Bed was very comfortable, room clean. Lovely, very hot, powerful shower. Decor a bit tired but it was fine for our purpose. A good night's sleep and a proper shower is perfect for 1 night
Carol
Stayed 1 night in Feb 2024
Response from The Ibis Management on 17 Feb 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
8/10 Good
Neil
10 Feb 2024
Liked: Cleanliness
Neil
Stayed 1 night in Feb 2024
Response from The Ibis Management on 17 Feb 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
10/10 Excellent
Altin
9 Feb 2024
Altin
Stayed 1 night in Feb 2024
Response from The Ibis Management on 17 Feb 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
Service was great, breakfast was great, room was completely fine.
Lifts smelled of terrible farts. Dig out the ppe and check those drains. There’s something up with them.
Scott
Stayed 1 night in Feb 2024
Response from The Ibis Management on 7 Feb 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We are sorry that on this occasion you were disappointed with your experience, we hope you can earn our trust and come back . Kind regards,
It was nice and clean, the shower pid was excellent, bed wasnt too bad. The staff were very good. Decent choice of breakfast items and the bar had something for everyone. I'd stay again, and would tell others that its great for getting washed, changed and having a sleep. A little out of town, but a taxi was less than £6. Decent if you're on a budget.
I
Stayed 2 nights in Feb 2024
Response from The Ibis Management on 7 Feb 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
Smells of damp in the lifts and hallway levels of the hotel.
Michelle
Stayed 1 night in Feb 2024
Response from The Ibis Management on 7 Feb 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We are sorry that on this occasion you were disappointed with your experience, we hope you can earn our trust and come back . Kind regards,
10/10 Excellent
Sue
Travelled with group
2 Feb 2024
There wasn’t anything to not like, apart from location, but that was down to me as I booked it
Sue
Stayed 1 night in Feb 2024
Response from The Ibis Management on 7 Feb 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We hope to welcome you back again . Kind regards,
Avoid at all costs ibis Leeds Centre Marlborough
Street. This hotel isn’t worth a pound of your money. Facilities are so poor. The rugs are dusty and old. The hotel outside looks modern, but the inside, including the rooms, is a disaster. I also experienced power outages in the hotel bedroom. Avoid regret wasting your money and time at ibis Leeds Centre Marlborough
Street.
Chukwuamaka Lawrence
Stayed 1 night in Jan 2024
Response from The Ibis Management on 24 Jan 2024
Dear Guest, Thank you for taking the time to leave your valuable feedback. We are sorry that on this occasion you were disappointed with your experience, we hope you can earn our trust and come back . Kind regards,