42-inch flat-screen TV with cable channels, TV, pay films

Reviews of The Orleans Hotel & Casino

3.5 out of 5
The Orleans Hotel & Casino
4500 W Tropicana Ave, Las Vegas, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 3514 out of 7441 reviews" "
Rating 8 - Good. 2078 out of 7441 reviews" "
Rating 6 - Okay. 969 out of 7441 reviews" "
Rating 4 - Poor. 446 out of 7441 reviews" "
Rating 2 - Terrible. 434 out of 7441 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay there again
Stayed 5 nights in May 2024

8/10 Good

Tommy

Liked: Cleanliness
Quick checkin and staff is friendly. Only bad thing is the washbasin was clogged, we call housekeeping they sent engineering come right away fixed the problem, unfortunately it make a little mess . But he cleaned up after all. Other than this , hotel is good to stay if you had your own car driving around .
Stayed 3 nights in May 2024

8/10 Good

adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 1 night in Apr 2024

10/10 Excellent

Mohammad Ali, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

B.E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great time we will be back soon!!!
Stayed 3 nights in May 2024

10/10 Excellent

Lashone

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They have a new system in place the workers should have more patience not with attitude especially with the older customers who are not knowledgeable in computes
Stayed 3 nights in May 2024

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Nice room. Could use a coffee maker!
Stayed 1 night in May 2024

10/10 Excellent

Jeon Paolo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot
Stayed 7 nights in May 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay without any problems
Stayed 4 nights in May 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service
Great casino hotel
Stayed 1 night in May 2024

6/10 Okay

Roland, Daly City

Close to the airport
Stayed 2 nights in May 2024

10/10 Excellent

Steffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time. I like that there are a lot of food and entertainment options
Stayed 4 nights in May 2024

10/10 Excellent

Jarrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly do not have any complaints the staff was very helpful and nice and also all of the options included were so awesome! So much to do! Only one thing I was sad about was how early the pool closed. 😔 Other than that I would recommend it to everyone and would absolutely stay again!
Stayed 2 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Casino for the price!
Stayed 1 night in May 2024

6/10 Okay

Dennis

Stayed 3 nights in May 2024

6/10 Okay

Marta

Travelled with partner
Liked: Staff & service, amenities
Needs a remodel or a new face lift. It looks dirty. They took out all the coffee makers and fridges in the rooms. Staff is helpful but the environment seemed unsafe.
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.

10/10 Excellent

Adolph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best poker room in Vegas
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

8/10 Good

Marguerite

Travelled with group
Liked: Staff & service, amenities
Didn’t like that patrons are permitted to smoke indoors. Not good if you are allergic to smoke. It seems all Casinos allow this. Upon arrival our rooms were not available as booked. We were very unhappy about that. Misleading. We were not compensated for that.
Stayed 5 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

10/10 Excellent

Daryl, Union City

Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved the pool area.
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 Excellent

Johny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
We're so grateful for your wonderful feedback! Your support means the world to us, and we can't wait to welcome you back with top-notch service.

4/10 Poor

Mariia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Promised view wasn't there (trash parking instead strip view) , limited wifi, room service didn’t answer, didn’t allow starbucks to come up to the room, socket next to bed didn’t work
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for the rating. It's always our goal to provide five-star experiences in every interaction during our guests' visits. If you have feedback on how we can improve, please reach out to us directly through our property website.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
We appreciate your business and value your great feedback. If there is anything else we can do for you, please let us know!

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

8/10 Good

Paula

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I checked in and the property looked interesting. After a five hour drive, we were looking forward to sitting down at the bar and having a few "refreshments". We both sat down at the practically empty Alligator bar. There were two bartenders that I seen. I waited and waited. The bartender walked past us at least three times without even acknowledging us. We finally got up and walked over to the Mardi Gras bar where we were promptly served. I did notice for the rest of our 4 day stay, the Alligator Bar did not seem to have anyone at it. As a former cocktail waitress and bartender, everyone should know by now that good service earns good tips!!
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for your review! We value your feedback and can’t wait to serve you again.

10/10 Excellent

tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

8/10 Good

Russell, Stockton

Travelled with family
Liked: Staff & service
Pool was nice and good size. Limited food choices inside and out. Good place to relax. Uber to the strip.
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

2/10 Terrible

El Mechry

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwaves, no wine glasses, no corkscrews, no coffee, no silverware, and most importantly no respect for the customer. Also, you’ll hear cockroaches chirping everywhere!
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

10/10 Excellent

Anthony, FONTANA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Semi truck parking
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thanks for sharing your great experience! Hope to see you soon for more outstanding service.

8/10 Good

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like the whole property. Self contained for all needs. Bar prices really expensive!☹️
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for your review! We value your feedback and can’t wait to serve you again.

6/10 Okay

Ranulfo, Rolling Meadows

Travelled with partner
Liked: Amenities
I dont like the smell of smoke
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.

8/10 Good

Rohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access casino and friendly staff with ample parking
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
We appreciate you taking the time to provide positive feedback from your recent visit and we're already looking forward to your next trip!

4/10 Poor

Rita

Disliked: Property conditions & facilities
Just eh. Tired property. Limited amenities, blah entertainment. One gets what is paid for.
Stayed 3 nights in Feb 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for your review. We're sorry to hear that you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Please contact us directly through our official property website so we can assist you.

8/10 Good

Rosa, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
We appreciate you taking the time to check out our property! We can't wait to have you back for another fantastic experience real soon.

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again great prices and away from heavy traffic
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay! Can’t wait to do it again!
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 23 May 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.

6/10 Okay

Bridget Ann

Disliked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thanks for taking the time to share your rating. We hope your next visit is even better than your last!

10/10 Excellent

Aubin, Gardena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and has everything you ask for.
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 23 May 2024
Thank you so much for the five-star rating! We are thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another memorable experience.

6/10 Okay

Mahina

Travelled with family
The room was not in tip top shape. It had its minor cosmetic issues and could use an upgrade but for the price it was good. The outside of the property could use some pain but for being outside of the strip it was close to lots of restraints. The property had everything you would need.
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on 23 May 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

8/10 Good

Marcos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A mini fridge in the rooms would improve a lot a stay here
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on 23 May 2024
Thank you for taking the time to share your feedback. Your review is important to us and we are eager to have the opportunity to serve you again in the future.

8/10 Good

Michael

It’s an older property, but in pretty good condition. Didn’t have coffee or refrigerator in the room. My friends had seen “Jersey Boys” there, said it was the best performance out of three they had seen over the years. Casino was impressive. Good assortment of eateries. They have plenty of free parking available. Easy to get to.
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 23 May 2024
Thank you for your review! We value your feedback and can’t wait to serve you again.

10/10 Excellent

RIGOBERTO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this to be a convenient hotel based on cost, location and parking. Check in was easy and quick, rooms were spacious. Quiet without big crowds
Stayed 4 nights in May 2024
Response from The Orleans Hotel & Casino on 23 May 2024
Thanks for sharing your great experience! Hope to see you soon for more outstanding service.

6/10 Okay

Thomas

Smokey, aged outdated.
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on 23 May 2024
Thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.

8/10 Good

Gabriele

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff manager was incredibly rude at check in and we found some unexpected charges due. Room was very clean and the property was well maintained. Bed was very comfortable. Be aware of the location that is not very close to the strip and the property does not provide shuttle service anymore!
Response from The Orleans Hotel & Casino on 20 May 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

8/10 Good

ALAN, LAS VEGAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of different dining choices.
Stayed 1 night in May 2024
Response from The Orleans Hotel & Casino on 24 May 2024
Thank you for your review! We value your feedback and can’t wait to serve you again.

8/10 Good

Derek, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need. Enjoyable stay.
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on 20 May 2024
We appreciate you taking the time to provide positive feedback from your recent visit and we're already looking forward to your next trip!

8/10 Good

Charles, Palm Desert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, no frills type of place.
Stayed 2 nights in May 2024

4/10 Poor

Lucias

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Our room was very dirty. The sink was full of cigarette Ashes and what looked like a bloody booger. There was glitter and hair all over the bed. Sprite and the staff took more than twenty four hours to remove dirty dishes from the outside of our room.
Stayed 3 nights in May 2024
Response from The Orleans Hotel & Casino on 20 May 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and a great staff! My favorite place to stay in Vegas!
Stayed 5 nights in May 2024
Response from The Orleans Hotel & Casino on 20 May 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean ..older hotel but it was clean and spacious.
Stayed 2 nights in May 2024
Response from The Orleans Hotel & Casino on 20 May 2024
We appreciate your business and value your great feedback. If there is anything else we can do for you, please let us know!