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Reviews of Santa Fe Station Hotel & Casino

3.5 out of 5
Santa Fe Station Hotel & Casino
4949 N Rancho Dr, Las Vegas, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 427 out of 1005 reviews" "
Rating 8 - Good. 297 out of 1005 reviews" "
Rating 6 - Okay. 136 out of 1005 reviews" "
Rating 4 - Poor. 73 out of 1005 reviews" "
Rating 2 - Terrible. 72 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Besides the fire alarm going off it was good. The front desk people were great!
Stayed 3 nights in May 2024
Response from Hotel Manager on 23 May 2024
We are happy that you love our staff and we are sorry the fire alarm went off during your stay.

8/10 Good

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel when I visit my done due to its location and all the fun things to do. The food court is awesome. The room was a bit dated but comfortable. The lack of power outlets was a problem. Overall a good place to stay.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 19 May 2024
We appreciate the review and we hope to see you again very soon.

2/10 Terrible

julia

Travelled with family and small children, Business traveller
Disliked: Staff & service, property conditions & facilities
I hated this day so bad I need to get in contact with Expedia. I would like a full refund the water smell like storage the sink water the bathtub water the entire hotel smell like sewage. I reported it to the front desk. Nothing was done. I called and asked for towels no towels never got brought to my room. I had to wait for the cleaning lady to come by in order to get towels everything I called the front desk and asked for they said they did not have it. I hated it.
Stayed 3 nights in May 2024
Response from Hotel Manager on 19 May 2024
We are sorry to hear about these issues. We hope you give us another opportunity to win your loyalty in the future.

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 6 nights. The first day, I did not put the "Do Not Disturb" sign out, but only the towel was replenished - no more body wash or bag for the ice bucket. I put out the "Do Not Disturb" sign out thereafter & just got by!
Stayed 6 nights in May 2024
Response from Hotel Manager on 19 May 2024
Thank you for your review.

8/10 Good

Connie

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to Doctors appointment the next morning early in the morning. As we can into the city for medical reasons
Stayed 1 night in May 2024
Response from Hotel Manager on 23 May 2024
Thank you for the review.

10/10 Excellent

Lyndena

Liked: Cleanliness, property conditions & facilities
Nice employees even those in casino. Very helpful
Stayed 7 nights in May 2024
Response from Hotel Manager on 16 May 2024
Thank you for the amazing review. We appreciate you commenting about our great employees.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hotel Manager on 10 May 2024
Thank you for the great review.

10/10 Excellent

Genaro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Santa Fe is always a great place to stay at a reasonable rate.
Stayed 2 nights in May 2024
Response from Hotel Manager on 9 May 2024
We are glad to hear about your stay every time. We hope to see you in the near future.

8/10 Good

Angele

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property has been around awhile which is why the cost is low, but it’s clean, comfortable and convenient. Employees are attentive and helpful, too.
Stayed 1 night in May 2024
Response from Hotel Manager on 3 May 2024
Thank you for your review. We are glad that you enjoyed our price, service, and cleanliness.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 2 May 2024
Thank you for the positive comment! We hope to see you again in the near future.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Santa Fe is a nice facility in decent condition with a large amount of gaming and good restaurant choices. It also has a theater that is convenient.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
We appreciate the review. We hope to see you again very soon!

10/10 Excellent

Cicero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Thank you for the 5/5 review!

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 28 Apr 2024
Thank you for the 5/5 review!

6/10 Okay

bart

Travelled with family
Liked: Cleanliness, staff & service
Unfortunately all the bowling was taken up with a league. It was one of the main reasons we choose this location.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 28 Apr 2024
We are sorry to hear this. We always recommend calling ahead for league schedule or scheduled events.

10/10 Excellent

Richard

Stayed 4 nights in Apr 2024
Response from Hotel Manager on 17 May 2024
Thank you for the 5/5 review!

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Service was good excellent
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Thank you for the amazing review! We hope to see again very soon.

6/10 Okay

Barry

Liked: Cleanliness, staff & service
No water bottles provided!!
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 28 Apr 2024
Correct. We have a gift shop with water bottles for purchase.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and restaurants inside the property that offer good dining options. I liked their parking lots, for the Hotel guests. I liked the pool and fitness center.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Thank you for the 5/5 rating. We are happy that you enjoyed so many of our amenities. We hope to see you again soon!

6/10 Okay

Tara

Travelled with partner
The king bed was super low to the ground very hard to get out of amd the mattress was way to hard. The pillows are even worse..the bathrooms are tiny. We could hear everything from the room next to us.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Thank you for your feedback. We will look into these issues.

10/10 Excellent

Steven

Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 May 2024
Thank you for the amazing review!

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The resort charged us an additional nightly fee for an amenities. I would have booked with them directly had I known this. When I told them we were locals they said booking through Expedia disqualifies you from the locals discount!
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Hi Elizabeth. It is one specific promotion that is booked through the hotel. If you book the other promotions even if they are through the hotel would not be eligible for the removal of the resort fee. We recommend for your next stay to contact our reservation for this promotion.

2/10 Terrible

Jayne

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
The extremely loud noisy gardeners started their blowers mowers etc. at 6 in the morning. At 6:20 I called the front desk to complain of this. They told me that the gardeners were contracted so they could do nothing about it. Okay- I'll check. I am handicapped- there was a extremely narrow bathtub combo shower. No handle bars no mat nothing. There was no way that I could have used it. The front desk told me that the manager would call about this situation. I have not received a call. I would never recommend this hotel. I bed was as hard as a rock and scratchy sheets.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
We are sorry to hear about this experience. We hope you give us another opportunity to win your loyalty in the future.

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everythimg about my stay.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 19 Apr 2024
We are glad that you enjoyed all aspects of your stay. We hope to see you again very soon.

4/10 Poor

Anthony

Travelled with family
Disliked: Amenities, property conditions & facilities
Restaurants were good, thats it!! The beds were not good and thesmokedfeeled filled
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Thank you for your review.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel room was above average. Clean and comfortable. Front desk was easy and helpful Sportsbook was great. Staff their were ok. Restaurants were great with really great food at very reasonable prices
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 19 Apr 2024
We are happy to hear that you were able to enjoy many of our amenities. We hope to see you again very soon.

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
We appreciate the review.

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Thank you for the 5/5 review!

10/10 Excellent

john, sealy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Thank you for the 5/5 review!

10/10 Excellent

eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decent hotel
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Thank you for the 5/5 review!

6/10 Okay

Bruce L.

Travelled with family
Liked: Staff & service
Ventilation in casino is very poor. Smells like a smoking lounge throughout the casino...including the rooms.
Stayed 7 nights in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Thank you for the feedback.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location works great for my visit with friends
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
We are glad that you and your friends enjoy your time here at Santa Fe. We hope to see you again very soon!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Apr 2024
We are happy to hear that you enjoyed the great service.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Thank you for your review. We are sorry to hear about this poor experience.

10/10 Excellent

Arcelia

Liked: Cleanliness, staff & service, property conditions & facilities
Just love it
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr 2024
We are glad that you loved our hotel. We hope to see you again very soon.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 31 Mar 2024
We are happy that you enjoyed the price.

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
It's OK.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 31 Mar 2024
Thank you for the review. We hope we can make your next stay amazing.

2/10 Terrible

Robert

Room keys didn’t work and toilets clogged bathroom sinks
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 31 Mar 2024
Hi Robert. We hope that these issues were fixed during your stay. We have 24/7 staff to assist issues like this.

8/10 Good

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.Friendly staff.. not expensive
Stayed 1 night in Mar 2024
Response from Hotel Manager on 31 Mar 2024
Thank you for the great review. We are glad that you enjoyed the price, staff and cleanliness of the room.

10/10 Excellent

Armin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all around hotel/casino!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for this amazing 5/5 review! we hope to see you soon!

6/10 Okay

Mirian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how everything was near by and we didn’t have to drive really far out.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for the review. We are happy that you enjoyed the amenities we have to offer.

6/10 Okay

Beverly

Travelled with partner, Travelled with group
It was convenient for the fact we were bowling in a tournament and could stay in the same building as the bowling center. I didn’t like the fact that we were competing in a tournament and we were put two lanes away from a kids birthday party of ten 8 year olds. As you can imagine the excitement of a kids bowling, eating pizza, screaming, running around and sometimes all of them on the approach at the same time was a little distracting to say the least. As for food they have a variety of restaurants, from fine dining, Mexican, Oyster Bar and a descent coffee shop. Also a variety of fast food.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
We are sorry to hear your didn't have the best experience at the bowling alley. We hope you will visit us again.

8/10 Good

Rita

Liked: Cleanliness, staff & service
The casino smelled like smoke. Even though the room was marked non-smoking you could smell smoke in it.
Stayed 7 nights in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Thank you for your review. As you stated all of our rooms are nonsmoking.

8/10 Good

Dale S

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very, very smoky in the hallway and I was on the 5th floor.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Thank you for your review.

8/10 Good

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Thank you for the great review.

10/10 Excellent

Susan

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
We appreciate the amazing review!

2/10 Terrible

Janiqua

Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr 2024
We are sorry to hear that you didn't enjoy your stay. We hope that you give us another chance to win your loyalty.

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind. The room was clean and comfortable. The bathroom was small with no hooks to hang clothes on. There was a desk but no desk chair. It was quiet.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Thank you for the review. We hope to see you again soon!

8/10 Good

Vianney

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience .
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Thank you for the great review!

8/10 Good

Beverly

Stayed 1 night in Mar 2024
Response from Hotel Manager on 31 Mar 2024
Thank you for the great review.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Fun little get away with my husband, and we were able to have fun at the hotel!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
We are happy that you had such a great experience. We hope to see you again soon!