"It pains me to submit this review. The Venetian has a phenomenal reputation, hence why I brought my family and friends here for a multi-birthday celebration event as I have done previously. While Booking and customer service was wonderful, it was the following events that caused me to reconsider coming in the future. It's certainly acceptable that it may take time to check-in, but it took hours beyond the expected time. Additionally, our luggage was not inside our room even hours after checking in, which was frustrating when you have reservations for dinner and shows-and there is no communication. Futhermore, there were additional delays because we had to change rooms because of its appearance. Our original room was clearly lacking in proper cleaning and care. There were leftovers in the fridge, strange wet spots on the carpet which I stepped in with my bare feet, and the room we were expecting and paid for (including views) was not delivered. It is a beautiful space, but this experience was less than ideal. Note-there some fantastic customer service individuals, especially the woman at the Prestige Lounge that her name started with a P. I apologize I didn't write it down for further reference. She went above and beyond to assist us and we are grateful for her commitment and others commitment."
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