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Reviews of Planet Hollywood Resort & Casino

4 out of 5
Planet Hollywood Resort & Casino
3667 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 5913 out of 14852 reviews" "
Rating 8 - Good. 3871 out of 14852 reviews" "
Rating 6 - Okay. 2331 out of 14852 reviews" "
Rating 4 - Poor. 1526 out of 14852 reviews" "
Rating 2 - Terrible. 1211 out of 14852 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vaughan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the staff extremely helpful. The lovely lady who handled my check in was absolutely amazing
Stayed 2 nights in May 2024
Response from Doug on 28 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kathleen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the proximity to everything we were doing. Beds are comfortable, bathroom is nice size. Would stay here again.
Stayed 3 nights in May 2024
Response from John on 28 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Salpy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 2 nights in May 2024
Response from John on 28 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 4 nights in May 2024
Response from John on 28 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !
Stayed 2 nights in Feb 2024
Response from John on 28 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Apr 2024
Response from Michelle on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Petja

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Planet Hollywood. Shania was amazing.
Stayed 2 nights in May 2024
Response from Latrice on 27 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed it! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Ruthie

Travelled with family
Disliked: Cleanliness, staff & service
Our AC was not working when we checked in and our room was dirty, floors, walls, door and even the sink were dirty. We requested to switch rooms and the wouldn’t let us, instead sending maintenance to work on AC. AC sorta worked after that, but didn’t ever get really cold.
Stayed 2 nights in May 2024
Response from Latrice on 27 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed . We apologize for any inconveniences that you may have experienced. We are working had daily so that the Casino/Hotel is at its best. Please have a great day.

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large property. Well run. Good location on the strip.
Stayed 2 nights in May 2024
Response from Latrice on 27 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed it! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

R., Paragonah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. You could stay for a week and never have to leave the resort. They have lots of shops and places to eat. Room was very nice, bug and clean
Stayed 1 night in May 2024
Response from Latrice on 27 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the location, being connected to the mall and all of the restaurants that are close.
Stayed 1 night in May 2024
Response from Doug on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jessica Marie, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beds very comfortable. Room very clean. Large, clean bathroom. Beautiful view of the fountain.
Stayed 3 nights in May 2024
Response from Doug on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a city within a building, for the most part the place has everything you could want for in a vacation stay. There are restaurants, shows, and shops for everyone all in one place and to top it off there is all the gambling that you could desire. The only downsides to this place is the signs that tell you where you are going are terrible, you can get lost following them. The swimming pool hours are only from 9am to 6pm , those hours may be great for families with children but in the city that never sleeps it would be great to have access to a pool/hot tub at all hours of the day specifically late night. There was only one other issue and I’m sure it was not something that is happening all the time. I went to plug the lamp in and found someone else’s dirty underwear behind the couch.
Stayed 3 nights in May 2024
Response from Doug on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Doug on 28 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Jessica

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Planet Hollywood staff, concierge and attendants were awesome! Only things I wish I could change about the stay ( and probably anywhere else I would have chosen) is for regular cleaning of their air conditioners & vents. I always struggle with this in every hotel. So not specifically a planet Hollywood issue, but it is an issue there too. Additionally, when gambling at the casino, due to the busy weekend it was tough to get drinks when sitting down. Other than this, had a trip to remember.
Stayed 3 nights in May 2024
Response from Doug on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2024
Response from Doug on 28 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

TESSIA SOFIA

Travelled with family
Liked: Amenities, property conditions & facilities
very clean and convenient location.
Stayed 3 nights in May 2024
Response from Doug on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Cristian

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check in/out staff are rude not helpful whatsoever and the baggage help personnel as well. Only reason for the 2 star is cause valet personnel were very kind and helpful and we had in issue with our room that needed maintenance and the maintenance staff was quick to get it fixed.
Stayed 2 nights in May 2024
Response from Doug on 27 May 2024
Hello Cristian, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in May 2024
Response from Doug on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and old
Stayed 4 nights in May 2024
Response from Doug on 27 May 2024
Hello Teresa, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, amenities
We specifically booked a 2-queen-bed Fountain View room for a one-day stay in Las Vegas. My kids were eagerly anticipating enjoying the room and watching the Bellagio Fountain from the room. After waiting in the check-in queue for 30-45 minutes, the lady at the front desk acknowledged our Fountain View room reservation and handed over the keys. However, upon entering the room, we were dismayed to discover that we had been given a corner room with no view. We called the front desk from the room, there was no response, were redirected to a help desk, who mentioned the property manager will get in touch with us. After no response for more than 30 minutes, we had to again stand in the queue for another 30-45 minutes to reach a front desk assistant, only to hear the staff's unapologetic response of Hotel overbooking, leaving us feeling frustrated and disappointed.
Stayed 1 night in May 2024
Response from Doug on 27 May 2024
Hello John, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Sarah Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was clean and a perfect location. Could use some minor maintenance/facelift in the room itself. We would absolutely stay here again!
Stayed 4 nights in May 2024
Response from Latrice on 26 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Michelle on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the valet. It was sooooooooooo slow. We waited about 20 mins for our car to be brought up on more than one occasion. But the hotel and room was beautiful and very comfortable
Stayed 1 night in May 2024
Response from ALM on 26 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

lanise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for what we were looking for.
Stayed 1 night in May 2024
Response from Michelle on 26 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Latrice on 27 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in May 2024
Response from Michelle on 26 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Evette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious-conference areas
Stayed 4 nights in May 2024
Response from Latrice on 26 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Duane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 6 nights in May 2024
Response from Doug on 26 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Andrea

Travelled with family
Kiosk Check in was a Problem… did not tell me my room number a d didn’t print out my receipt
Stayed 1 night in May 2024
Response from Doug on 26 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was amazing
Stayed 1 night in May 2024
Response from Doug on 26 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kimberly on 27 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kristin

Travelled with partner
Liked: Property conditions & facilities
The best part about this property is its at the strip. So everything was walkable. We have the room that has the fountain view and it was beautiful at nights. The bathroom is big and spacious but the bath tub has a hair in it. Housekeeping needs to do better especially regards to privacy. I was going to complain at the front desk when I checked out but the line was super long so we just left. But on the day of my checkout around 0930, housekeeping knocked and it woke us up. When i was about to get up and go to the door, the cleaning lady opened it and i was like hello??? Its only 0930 and you woke ms up. And she was like sorry and left. So i locked the door behind her and locked the security chain door and around 1050 they did it again and we were on our way out. Good thing the security chain is on where she wont be able to open it all the way. Im not sure how these people are tracking which rooms has checked out already but thats truly UNSAT. Im also going to send an email to the property. Do better.
Stayed 2 nights in May 2024
Response from Christina Banks on 26 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good time at Planet Hollywood. Earl of Sandwich is the best!
Stayed 3 nights in May 2024
Response from Kimberly on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to see more locations. Hollywood is central on the strip with lots of options for food and supplies for the room. Walgreens and ABC store are your best bets for affordable drinks and snacks. The room was very large and well maintained.
Stayed 4 nights in May 2024
Response from Michelle on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jamilynn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Dan on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Jamilynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Dan on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 Okay

Christine

Travelled with partner
Disliked: Cleanliness, staff & service
The room was not vaccumed, there was food and stuff on the floor, and in-between the night stands and bed. I called for house keeping and asked to have the room vacuumed and for more towels. They apologized and said they would send someone to clean and bring towels. We left and came back and we had new towels but they did not clean or vacuum. I called again and asked to speak to a manager, still no return call like they said. They never picked up our trash, the cans were over flowing in our room with trash.
Stayed 3 nights in May 2024
Response from Dan on 25 May 2024
Hello Christine, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Tammy Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that there is so much to do in one place (shopping, theatre) Didn’t like having to pay a resort fee when I didn’t use one amenity for my stay.
Stayed 1 night in May 2024
Response from Michelle on 25 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable
Stayed 1 night in May 2024
Response from Dan on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn’t like that after the 2nd night there room service didn’t clean the room or make the beds!!!!
Stayed 3 nights in Mar 2024
Response from Doug on 25 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Duc khanh

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Kimberly on 26 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Doug on 26 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kimberly on 26 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Janette

Travelled with partner
Disliked: Amenities, property conditions & facilities
The pool was terrible. We had to use their sister property for pool accommodation. Very disappointing, we will not stay here again!
Stayed 3 nights in May 2024
Response from Michelle on 24 May 2024
Hello Janette, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Robbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Maneuvering the Casino confusing but great once you figured it out. Miracle smile shops attached to the hotel were great.
Stayed 2 nights in May 2024
Response from Michelle on 24 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Latrice on 25 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Devon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property with lots of things to do.
Stayed 2 nights in May 2024
Response from Michelle on 24 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Broken furniture in the room.
Stayed 3 nights in May 2024
Response from Michelle on 24 May 2024
Hello Michael, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

DANIEL

Travelled with family
Liked: Amenities
The location is fantastic. Excellent casino At planet Hollywood
Stayed 3 nights in May 2024
Response from Michelle on 24 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!