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Reviews of Hotel Jefe at Ojos Locos

3 out of 5
Hotel Jefe at Ojos Locos
3227 Civic Center Drive, North Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 233 out of 605 reviews" "
Rating 8 - Good. 147 out of 605 reviews" "
Rating 6 - Okay. 112 out of 605 reviews" "
Rating 4 - Poor. 56 out of 605 reviews" "
Rating 2 - Terrible. 57 out of 605 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were super friendly and helped us when we wanted to extend our trip and they were all booked up! Definitely will be coming back
Stayed 2 nights in Apr 2024
Response from Tessie on 3 May 2024
Thank you for staying with us, we hope to see you again soon and we appreciate your feedback.

2/10 Terrible

Elizabeth

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was clean but inconvenient with the key system.
Stayed 2 nights in Apr 2024
Response from Tessie on 3 May 2024
We are sorry for your experience during your stay, we are taking care of your concern, we hope to see you again soon and we appreciate your feedback.

6/10 Okay

Ling-Su

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My review more than the service/stay is about something very odd that happened. Regarding the service and hotel itself, is not bad at all if you're looking for an affordable place. The food from the restaurant/casino adjacent was good. My husband and I booked this hotel from April 26 - April 30. On Sunday April 28th, I received a call to the phone in the room from front desk at 2:00 AM. The call woke me up, so I answered it. It was a woman asking me if we wanted to extend our stay and basically add Sunday night. I explained to her our check-out wasn't until Tuesday to which she said oh and hung up. I stayed up for 2 hrs thinking how odd that call was. That same night (Sunday) I went to the front desk and brought it up. The lady I spoke with said she didn't know who called but that they don't call guests at that time unless there is a problem/emergency and that they never call to offer to extend a stay. She said she would bring it up to the manager. I asked again a different person the next day, but she knew nothing about it. We left without knowing who made the call or why did we get that call. Maybe I'm reading too much into it, but I have to say something in me didn't feel safe. I couldn't help but wonder if maybe someone was trying to check if we were in our room. It is a shame but I will not be staying here again because I wouldn't feel safe.
Stayed 4 nights in Apr 2024
Response from Tessie on 3 May 2024
Thank you for staying with us, we are sorry for the inconvenient you experienced during your stay, we still hoping to see you again.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was good. We are a couple that usually sticks out but everyone was friendly and nice to us, even in the restaurant and casino area. Rooms were cleaned up for us whenever we got back from our outings.
Stayed 3 nights in Apr 2024
Response from Tessie on 2 May 2024
It's good to hear that you and your wife were happy during your stay, we hope to see you again soon and we appreciate your feedback.

6/10 Okay

Alan

Liked: Staff & service
For the price of the room on a regular weekday the room was decent. Suites are much nicer but the standard room for somewhere to sleep was suffice. Beds and pillows were super comfortable. Room is older and outdated. I dont understand why the showers dont have any place to hold a bar of soap you have to place it on the top of the toilet or hold it. My biggest problem was they put pet room right next to rooms with no pets so i heard a dog barking and crying all night. For 60 dollars no resort fee the room was good and worth it.
Stayed 2 nights in Apr 2024
Response from Tessie on 1 May 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2024
Response from Tessie on 1 May 2024
Thank you for staying with us, we appreciate your feedback.

4/10 Poor

pete

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was no water in swimming pool. The hotel smell like nothing but cigarettes we could not eat in the restaurant because of the smell of the smoking around the casino waa to strong. No ironin the room.
Stayed 5 nights in Apr 2024
Response from Tessie on 30 Apr 2024
We apologized for the inconvenient you had experience during your stay, in case you haven't been told that the iron is always at the front desk, we provide it upon request. Pool will be soon opening after the repair will be completed. We appreciate your feedback and we hope to see you again soon.

6/10 Okay

jennifer

Travelled with partner
Disliked: Staff & service, amenities
The hotel is run down. There are only about 90 rooms over 3 floors. One entry and exit door to hotel. It is attached to a Latino themed hotel with Latina women dressed in less than hooters. On my morning of check out the next room couple decided to have a domestic disturbance at 430am which included arguing, running the hall, and slamming the door to the room numerous times. I do not recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Tessie on 29 Apr 2024
We are sorry about your experience during your stay, we still hope to see you again soon. We thank you for staying with us and we appreciate your feedback.

6/10 Okay

Grethelgamez

Travelled with partner
Liked: Staff & service
People are will kind
Stayed 4 nights in Apr 2024
Response from Tessie on 29 Apr 2024
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Demetrio

Business traveller
Disliked: Property conditions & facilities
This hotel has cookroaches
Stayed 3 nights in Apr 2024
Response from Tessie on 28 Apr 2024
We are sorry for your experience during your stay, we will be addressing your concerns. Thank you for choosing us, we hope to see you again soon.

4/10 Poor

Hannah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t sleep because all you hear is the highway, we woke up more than once to yelling and people fighting in the hallway, bathroom was dirty (walls & floors), shower curtain rod fell off on us, the sink had a foul smell when you would turn it on, and the carpet is disgusting. You also get sheets for blankets. Even though it’s the cheaper route, it’s so not worth it.
Stayed 3 nights in Apr 2024
Response from Tessie on 28 Apr 2024
Thank you for staying with us, we are sorry for the experience during your stay, we will be addressing your concerns. and we hope to see you again soon.

10/10 Excellent

Jesus

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Apr 2024
Response from Tessie on 29 Apr 2024
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Jose

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I have pictures place was disgusting dirty bathroom, sticky floors, dirty stained beds and smelled like an ashtray.
Stayed 1 night in Apr 2024
Response from Tessie on 28 Apr 2024
We are sorry to hear about your experience during your stay with us. We will address your concerns and thank you for your feedback. We hope to see you again soon.

8/10 Good

vamsheedharr

Liked: Staff & service
It’s a decent property for budget
Stayed 1 night in Apr 2024
Response from Tessie on 28 Apr 2024
Thank you for staying with us, we appreciate your feedback. We hope to see you again soon.

8/10 Good

Rene C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tessie on 29 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Gina

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean enough and beds were comfortable. I had a room towards the back so didn’t hear too much of the noise coming from the casino. Liked that it had a small dog area. The staff were very friendly.
Stayed 2 nights in Apr 2024
Response from Tessie on 27 Apr 2024
Thank you for staying with us, we hope to see you again soon and we appreciate your feedback.

10/10 Excellent

Bre

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Tessie on 27 Apr 2024
Thank you for staying with us, we appreciate your feedback. See you again soon.

10/10 Excellent

carmina

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean and staff was helpful
Stayed 3 nights in Apr 2024
Response from Tessie on 24 Apr 2024
Thank you for staying with us, we hope to see you again soon. We appreciate your feedback.

6/10 Okay

Jose

Business traveller
Small beds. Small casino.
Stayed 1 night in Apr 2024
Response from Tessie on 23 Apr 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

TUAN

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tessie on 24 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Michael A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Tessie on 23 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Apr 2024
Response from Tessie on 22 Apr 2024
Thank you Ma'am and thank you for staying with us, we hope to see you again soon/ We appreciate your feedback.

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the restaurante
Stayed 4 nights in Mar 2024
Response from Tessie on 22 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best cheap hotel
Stayed 7 nights in Mar 2024
Response from Tessie on 22 Apr 2024
Thank you for staying with us, we hope to see you again soon, we appreciate your feedback.

6/10 Okay

MICHAEL

Stayed 1 night in Apr 2024
Response from Tessie on 23 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Radwan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, clean, and staff are friendly. What I did not like is just the distance from the downtown and entertainment district
Stayed 3 nights in Apr 2024
Response from Tessie on 22 Apr 2024
Thank you for staying with us, we are hoping to see you again soon. We appreciate your feedback.

2/10 Terrible

Margaret

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff friendly. Hotel reeked of Marijuana. Our room smelled so bad of cigarettes that it brought on an Asthma attack. Host at desk was rude
Stayed 4 nights in Apr 2024
Response from Tessie on 22 Apr 2024
We are sorry that you're not happy during your stay, I tried my best to look for a way to move you to a non-smoking room but it was a sold out day and that was the reason why you had to book the smoking room because we run out of non-smoking, we apologized for the inconvenient. we still hope to see you again soon.

6/10 Okay

Wayne

Liked: Staff & service
The room was decent for the price. I would put the room on the same level as a good Motel 6. The staff were friendly and professional. Good amount of security presence on the property. Great casino and sports bar, Ojos Locos, for Spanish speaking customers. However, gringos are welcome too. Ojos Locos is the Latin version of Hooters.
Stayed 2 nights in Apr 2024
Response from Tessie on 22 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

SeokByeong

Liked: Cleanliness, staff & service, property conditions & facilities
cost effective hotel...
Stayed 1 night in Apr 2024
Response from Tessie on 21 Apr 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

James Leonard

Travelled with partner
pool was not available, which was a disappointment.
Stayed 5 nights in Apr 2024
Response from Tessie on 21 Apr 2024
We are working of repainting the pool and hopefully next month will reopen. We thank you for staying with us and we appreciate your feedback.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints ever thing was great.
Stayed 4 nights in Apr 2024
Response from Tessie on 20 Apr 2024
Thank you for staying with us, we hope to see you again soon. We appreciate your feedback.

8/10 Good

Eustolia

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Tessie on 21 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

William

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Better than what it once was by another name. The room felt outdated but I was there to sleep and not to throw a party. Would definitely stay here again if I was given the same low rate. I really enjoyed the Mexican ambiance of the casino and was enjoying the tunes that were playing.
Stayed 1 night in Apr 2024
Response from Tessie on 20 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Wendy

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Noisy room
Stayed 1 night in Apr 2024
Response from Tessie on 20 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Johan Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm
Stayed 7 nights in Apr 2024
Response from Tessie on 18 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Ebone

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Not too far from strip
Stayed 3 nights in Apr 2024
Response from Tessie on 16 Apr 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Dawn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very nice. The rooms were very outdated. The bathroom looked like it had been remodeled fairly recently. Overall felt like a Motel 6 type vibe from back in the old days. Room smelled fine but hallways smelled terribly of smoke and pot. Not many things offered in the area. We tried to go to a nearby grocery bc we forgot some items but the shelves were bare. Attached restaurant/casino had good food but definitely not “family friendly”.
Stayed 3 nights in Apr 2024
Response from Tessie on 16 Apr 2024
We are sorry that you weren't happy during your stay, we still hoping to see you again soon, we appreciate your feedback.

10/10 Excellent

Marco

Travelled with family
Very friendly staff! Quick check in.
Stayed 1 night in Apr 2024
Response from Tessie on 15 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Eustolia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tessie on 17 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in 2 different rooms. One had beds that were more comfortable than the other. Otherwise, great for a budget friendly option for adults.
Stayed 1 night in Apr 2024
Response from Tessie on 6 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Gary

Stayed 2 nights in Apr 2024
Response from Tessie on 26 Apr 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Chelsey

Travelled with family
Liked: Staff & service
Average Motel style room. Beds were not very comfortable and pretty noisy. The front desk staff were friendly and great!
Stayed 1 night in Apr 2024
Response from Tessie on 5 Apr 2024
Thank you for staying with us, we hope to see you again soon. We appreciate your feedback.

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Tessie on 5 Apr 2024
Thank you for staying with us, we hope to see you again soon. We appreciate your feedback.

6/10 Okay

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the surrounding area was very insecure & unkept.
Stayed 1 night in Mar 2024
Response from Tessie on 3 Apr 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Eveleyne

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Tessie on 4 Apr 2024
Thank you for staying with us, we hope to see you again soon. We appreciate your feedback.

8/10 Good

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wished it had a public computer room where we could have printed our boarding passes. The waitress Karla, seemed uninterested in serving us. We had to ask a bus girl where she was so she could give us our check to leave. The people in the front check out, were really nice to us. She had short hair. Always a smile.
Stayed 3 nights in Mar 2024
Response from Tessie on 2 Apr 2024
Thank you for staying with us, we appreciate your feedback. We hope to see you again.

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, my room was clean, and I never had an issue with parking. If you're looking for a hotel off the strip, I would definitely check this place out. Nothing fancy, but it's clean and safe. I would absolutely stay here again.
Stayed 1 night in Mar 2024
Response from Tessie on 1 Apr 2024
Thank you for staying with us, we appreciate your feedback and we hope to see you again soon.

2/10 Terrible

peter

Stayed 3 nights in Mar 2024
Response from Tessie on 2 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Evelyn

Stayed 4 nights in Mar 2024
Response from Tessie on 21 Apr 2024
Thank you for staying with us, we hope to see you again soon and we appreciate your feedback.

4/10 Poor

Vanessa

Travelled with family, Travelled with partner
Liked: Staff & service
There was a lot of noise in the room next door the staff was great friendly just not an environment I would go to again… I’m pretty sure a car was stolen that night and just a lot of noise coming from the room next door banging of what sounded like large items being thrown knocking and all night. Nothing was done and the beds were really uncomfortable my and my husbands back were in a lot of pain in the morning between that and the noise it was difficult to sleep. But it was clean and workers were friendly.
Stayed 1 night in Mar 2024
Response from Tessie on 1 Apr 2024
Thank you for staying with us, we appreciate your feedback.