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Reviews of La Quinta Inn & Suites by Wyndham Las Vegas Summerlin Tech

2.5 out of 5
La Quinta Inn & Suites by Wyndham Las Vegas Summerlin Tech
7101 Cascade Valley Ct, Las Vegas, NV

Reviews

7.2

Good

Rating 10 - Excellent. 413 out of 1232 reviews" "
Rating 8 - Good. 274 out of 1232 reviews" "
Rating 6 - Okay. 230 out of 1232 reviews" "
Rating 4 - Poor. 162 out of 1232 reviews" "
Rating 2 - Terrible. 153 out of 1232 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire Alarm went off at 2:30 am. Fire department came didn’t find anything and could not shut off the malfunctioning alarm. At 4 am we finally just went back to our room with headphones on (alarm still going off) to get our luggage and left. Hotel staff didn’t communicate with any of the guest waiting the parking lot to let us know what was going on or what our options might be.
Stayed 3 nights in May 2024
Response from dsegura on 16 May 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
What my mom liked: 1. Very ADA friendly, and comfortable bed, pillow and amazing shower. 2. Parking was easy and plentiful. 3. Breakfast area was well stocked. What I didn’t like: 1. The employee that checked us in on Saturday checked us in under the wrong reservation resulting in our keys being discontinued and having to have them rekeyed and the attendant kept saying she didn’t know what to do. All was taken care of and I’m sure it is just a training issue.
Stayed 3 nights in May 2024
Response from dsegura on 15 May 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Kay A, Byrdstown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay when your tgere to visit family or friends. No slot machines, quiet and a great location to get to the other fun things to do in Vegas that aren't on the strip. But if you want to go to the strip it's very easy to get there.
Stayed 4 nights in Apr 2024
Response from dsegura on 14 May 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

8/10 Good

Linda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the 2nd night. A lot of empty rooms and they put 2 drunk people right next door . They talked loud and laughed until 3:30 AM.! We got very little sleep!
Stayed 2 nights in May 2024
Response from dsegura on 14 May 2024
Thank you for your candid feedback & we are happy to know you enjoyed your stay. However, we are sorry to hear that the hotel was not up to par in the areas mentioned. Please note this information has been passed on to our management staff to ensure improvements are considered and made. We very much appreciated your business and thank you for staying with us. Sincerely, DSegura General Manager

8/10 Good

Alvaro

Liked: Cleanliness, property conditions & facilities
Was nice
Stayed 1 night in May 2024
Response from dsegura on 11 May 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

6/10 Okay

Adrian

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Didn't like that the pool and hottub wasn't working. And was not notified until arrival.
Stayed 3 nights in May 2024
Response from dsegura on 10 May 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Okay

Lynnessa

Liked: Staff & service
Stayed 1 night in May 2024
Response from dsegura on 10 May 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Okay

Dindo

Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. My only complaint is that my bedsheets looked dirty, as if they weren't changed. There were numerous specks of cardboard and dirt on the bed under the comforter. Housekeeping probably thought that the previous occupant was coming back for another night.
Stayed 2 nights in May 2024
Response from dsegura on 9 May 2024
Thank you for your candid feedback & we are happy to know you enjoyed your stay. However, we are sorry to hear that the hotel was not up to par in the areas mentioned. Please note this information has been passed on to our management staff to ensure improvements are considered and made. We very much appreciated your business and thank you for staying with us. Sincerely, DSegura General Manager

6/10 Okay

Lynnessa

Liked: Cleanliness, staff & service
My shower water was cold and the tub was dirty. The pool wasnt in service.
Stayed 2 nights in May 2024
Response from dsegura on 7 May 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 Good

Shayna

Travelled with family
Liked: Staff & service
Good price and convenient. Bathroom counter was crooked and small, room was small and carpet seemed dirty.
Stayed 3 nights in Apr 2024
Response from dsegura on 7 May 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Laura

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE, JASON WAS THE WORST FRONT DESK PERSON, TERRIBLE ATTITUDE!! No housekeeping unless you ask which he didn't inform upon check-in. Smoke alarms had to be disabled as they malfunctioned. 1 replaced the other not, stayed 3 days. Johnny was nice and tried smooth out the bumpy customer service incidents. Upon leaving today, I realized just how filthy the flooring was in our room as i packed our things while barefoot after my shower and had to rewash the soles of my feet before putting on my socks and shoes. Yuck. Very Dissapointing experience, plus pool closed and ice limited access to one of 4 floors. Poorly managed operation.
Stayed 3 nights in Apr 2024
Response from dsegura on 30 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Ashley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very helpful and friendly, however the condition is the room terrible at best. Our door handle was barely hanging on and kept getting jammed, our shower has no hot water, and we had to get new key cards every day because they would stop working.
Stayed 3 nights in Apr 2024
Response from dsegura on 30 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Eric

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we checked in they gave me a room that wasn’t cleaned by house keeping, there was dirty towels and garbage still in the room. We got a new room and the toilet wouldn’t flush properly and there was no hot water when we showered
Stayed 3 nights in Apr 2024
Response from dsegura on 30 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Antonio

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Sink was falling apart. Toilet had poop stains. Room smelled bad. We would definitely not recommend.
Stayed 1 night in Apr 2024
Response from dsegura on 30 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Apr 2024
Response from dsegura on 30 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 1 night in Apr 2024
Response from dsegura on 30 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Excellent

Vivian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. No pool but was still an enjoyable stay. Will be booking here in the future
Stayed 1 night in Apr 2024
Response from dsegura on 26 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Excellent

Vivian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything that they had to offer. and still a little confused about the incidental charge or why we were charged twice. and the fact that there swimming pool was closed. but it was a good place to rest up
Stayed 1 night in Apr 2024
Response from dsegura on 24 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

6/10 Okay

Destiny

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We enjoyed the stay. At first we thought the room was decent and clean. But once it came to showering we saw how disgusting the tub is. The sink is beautiful but it took a turn with the shower. The curtain was terrible. We also kept struggling with getting into our room every time. The light would flash and the door wouldn’t open, it would literally take at least 5 try’s to get in each time.
Stayed 3 nights in Apr 2024
Response from dsegura on 24 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 Good

Kwangeun

Liked: Cleanliness, staff & service, property conditions & facilities
overall it's a good hotel to stay.
Stayed 4 nights in Apr 2024
Response from dsegura on 24 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

6/10 Okay

jaime

Travelled with family, Travelled with family and small children
Liked: Staff & service
The property is not well maintained and the odor inside the rooms and building is not good.
Stayed 1 night in Mar 2024
Response from dsegura on 22 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Hyunsik

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. I feel safe in this area.
Stayed 4 nights in Apr 2024
Response from dsegura on 22 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

4/10 Poor

Tonya

Travelled with family
Disliked: Amenities, property conditions & facilities
Pool was out of order and you couldn't even sit and relx in the pool area. Of the four mornings they were out of sausage three days, out of milk two days, out of juice at least one day. The rooms near the interstate are super noisy, and if you have an adjoining room, you can hear your neighbors.
Stayed 4 nights in Apr 2024
Response from dsegura on 22 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Rebecca

Stayed 1 night in Oct 2023
Response from dsegura on 10 May 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 Good

Tricia Marie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful with providing advice and suggestions.
Stayed 8 nights in Apr 2024
Response from dsegura on 22 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terrible

Nicholas

Disliked: Amenities
250 dollar deposit only stated after arriving. Should be required to be in listing as that makes room rates effectively 410 per night and the recent reviews show that the hotel isnt worth even base fees
Stayed 1 night in Apr 2024
Response from dsegura on 18 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Stacey

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Place is falling apart. Pool and spa broke. Breakfast was horrible in day one the sausage was not edible. Day two there was no sausage only scrambled eggs. The juice machine was not working. The hot water was an issue every time you showered or bathed. Staff was very nice.
Stayed 2 nights in Apr 2024
Response from dsegura on 18 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very dirty! Fixtures falling apart. The mattress was so worn out that we sank in the middle and woke up with bad backs. Needless to say, we left early.
Stayed 2 nights in Apr 2024
Response from dsegura on 17 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Okay

Kurt

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The main positive aspects were the two guys at the front desk in the afternoon/evening who were very friendly and helpful. We also enjoyed the complementary breakfast. On the negative side were that the pool and hot tub weren't working, with no apparent repair date in sight. Also the hot water in the shower was very inconsistent. Lastly, it was very difficult to open the door with the key cards. One card quit working altogether and had to be replaced.
Stayed 4 nights in Apr 2024
Response from dsegura on 17 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Kristopher

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Maintenance was extraordinarily poor. A/C didn't work. Maintenance called. Still didn't work. Bathroom sink clogged when we arrived. Wrong room assignment twice. Something broken or out of order everywhere you look. However, staff was incredibly nice and did there best to address a property management clearly cares nothing about.
Stayed 3 nights in Apr 2024
Response from dsegura on 16 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Ed

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel did not have a king bed like Had reserved. I a room with 2 beds. It was dirty and when I called the front desk to ask about soda machine they told me to go to the hotel next door? A10am I tried to take a shower but the hot water didn’t work I called the desk and they said it was a busy time and the hotel is old. I checked out and went to the hotel next door.
Stayed 2 nights in Apr 2024
Response from dsegura on 16 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 Terrible

Robin Lynette

Disliked: Cleanliness, property conditions & facilities
It was filthy. We ended up NOT staying because of that reason. We didn't have any trouble getting our money returned.
Stayed 2 nights in Apr 2024
Response from dsegura on 16 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, accommodating and nice! The rooms were nice.
Stayed 1 night in Apr 2024
Response from dsegura on 11 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

4/10 Poor

Mike

Disliked: Property conditions & facilities
Rooms were run down. Half the lights didnt work with a poor cold shower
Stayed 1 night in Apr 2024
Response from dsegura on 11 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Barbara

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
You only get your room cleaned every 3 days if you request it before 8 am. What they save on not cleaning or giving you more then one towel per person every 3 day they spend on the smelliest air freshener ever! With not getting the room cleaned often they have the smallest trash cans and no place to put the trash. Many things were out of order here! No ice on the first floor, television only worked sometimes. The menu on the tv said no information for many days! The juice machine at breakfast never worked. Husband went to take a shower only to discover no water. I called the front desk and was told they turned off the water because people were complaining there was no hot water! WTH!!
Stayed 5 nights in Apr 2024
Response from dsegura on 9 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Jacque

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool was out of order, ice machine out of order, juice machine with breakfast out of order, cold water showers, blood on floor of elevator until we mentioned it to staff. Staff was friendly but offered no adjustments.
Stayed 3 nights in Apr 2024
Response from dsegura on 9 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in really bad condition, the elevator has pealing wallpaper and a warped door. The wind makes a VERY loud high pitched humming through the A/C unit all night. The bathroom vanity was all chewed up. I could have stayed in a casino for less money and it would have been much nicer. Very disappointed. Staff was very nice!!!!
Stayed 3 nights in Apr 2024
Response from dsegura on 9 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Deseria

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. Staff was awesome and attentive.
Stayed 2 nights in Apr 2024
Response from dsegura on 9 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Excellent

Err

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Response from dsegura on 9 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 Excellent

Err

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place very quite close to freeway and Shopping center
Stayed 2 nights in Apr 2024
Response from dsegura on 9 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terrible

Talaya

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The back door was supposed to be locked but it wasn’t, meaning anybody can access the property without having to be a guest. Suite door was broken and very hard to open. Bath tube was dented, damaged, and stained. Couch was very dirty. Appliance very old & a.c. not strong at all.
Stayed 2 nights in Apr 2024
Response from dsegura on 9 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great.
Stayed 2 nights in Feb 2024
Response from dsegura on 9 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 Terrible

Cynthia

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room itself was nice and bed was comfortable, but huge cockroach was in room in morning. So afraid left room immediately. Told woman at front desk she just said it was big. I have pics. I received a very small refund. I'm afraid of bugs.
Stayed 1 night in Mar 2024
Response from dsegura on 5 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 Okay

Pamela

Travelled with pets, Travelled with partner
Liked: Cleanliness
The room was clean. Comfortable bed. Weird thing but the toilet is very short, low to the ground. (Good thing I've been doing my squats) Lots of noise from the freeway.
Stayed 1 night in Apr 2024
Response from dsegura on 3 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Patricia, Moreno Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, away from the chaos
Stayed 3 nights in Mar 2024
Response from dsegura on 3 Apr 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

4/10 Poor

Charles

Liked: Cleanliness, staff & service
Disliked: Amenities
No pool, no hot tub, limited breakfast, no juices, exterior doors locks were broken, easy access to all! Rooms were clean, tv did not operate properly! Shower had no hot water.
Stayed 3 nights in Mar 2024
Response from dsegura on 3 Apr 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Layne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water in Shower. Tried in the morning, afternoon and evening and only luke warm at best Had to move to another hotel.
Stayed 4 nights in Mar 2024
Response from dsegura on 27 Mar 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Brandon

Travelled with family
Disliked: Amenities, property conditions & facilities
The pool and hot tub weren't working. Our bed was hard and warped outward. We didn't have hot water in the shower, however when I notified them about the shower, they had it fixed within a couple hours.
Stayed 3 nights in Mar 2024
Response from dsegura on 27 Mar 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 Poor

Donielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked double beds however, only got a king. I was told by the front desk that Expedia always double books, and since they were sold out, there was nothing that they could do. The reservation was made for 4 guests and it was impossible for my husband and I to sleep on the pullout couch, which is clearly a single user only bed. We ended up sleeping on the floor for a $200 plus a night booking. Not to mention the key to the room was constantly malfunctioning and requires many tries to open. The saving grace was the hotel front staff. Jason was amazingly nice even though this was beyond his control. However, he could have offered a discounted rate which would have saved the day.
Stayed 2 nights in Mar 2024
Response from dsegura on 27 Mar 2024
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Good breakfast.
Stayed 2 nights in Mar 2024
Response from dsegura on 27 Mar 2024
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager