The overall ease of this property was lovely. Easy-in, easy-out, easy to get the car and park. The free parking and open garage close to the entrance was appreciated. Angie was absolutely wonderful- her customer service, attitude and attentiveness were that of a luxury 5-star hotel. When I needed something, she went above and beyond and it made my stay so much smoother and easier. We wanted to watch DVD's so that was a disappointment, as was the closure of the pool area the first day. One other thing that would have been nice is enough blankets & pillows for the sofa bed. We had to sort that out and wait 40 min for these items late at night; would have been nice to have that bed made up already underneath the sofa as we had more than 2 people attached to the reservation. Overall, it was a lovely stay with friendly employees and a quietness and ease to the property. The kitchens in the suites are really nice to have also!