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Reviews of Resorts World Langkawi

4.5 out of 5
Resorts World Langkawi
Jalan Pantai Tengah, Langkawi, Kedah

Reviews

7.2

Good

Rating 10 - Excellent. 119 out of 581 reviews" "
Rating 8 - Good. 241 out of 581 reviews" "
Rating 6 - Okay. 139 out of 581 reviews" "
Rating 4 - Poor. 61 out of 581 reviews" "
Rating 2 - Terrible. 21 out of 581 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Ramona

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel is nice and it has a superb sunrise. We had a premier sea view room and it was amazing to wake up and see that sunrise. Besides that though there is not much to do around and in the area dining options are limited. Cleanliness was ok but could be improved. Noise level was also hard to manage because there is a live band every night that we could hear from our room.
Stayed 3 nights in May 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWL Social Care Team

10/10 Excellent

Ban Fah

Liked: Cleanliness, staff & service
All the staffs in RWL have been great, friendly and helpful.
Stayed 3 nights in May 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWL Social Care Team

10/10 Excellent

Uppili

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing stay at resorts world langkawi. Beautiful view.. Kind staff and neat swimming pool and bar facilities
Stayed 3 nights in Apr 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWL Social Care Team

8/10 Good

kiet b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice resort with beautiful water view and infinity poor
Stayed 1 night in Mar 2023
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWL Social Care Team

8/10 Good

Yew

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Overall OK, but room condition need to be improve
The bathroom and room condition to be honest is not well maintained. Air conditioning is great, front desk service also friendly.
Stayed 3 nights in Dec 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWL Social Care Team

10/10 Excellent

Rabee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and service. Staff was also friendly.
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWL Social Care Team

4/10 Poor

Chua

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Being one of Resort world's property, we expect a higher standard of service and all. Staff are friendly and warm, but other than that there are many to upgrade. Let's not waste the good location, please pump resources to upgrade the place.
Stayed 2 nights in Dec 2022
Response from Social Care Team on 23 Nov 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWL Social Care Team

6/10 Okay

Abdul Razak

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Holiday with friends
The rooms given were too far from main lobby and carpark. Had to have a long walk with our lugguge. There was no lift that serve 3rd floor for the rooms that we stay in hence need to use staircase to go to swimming pool and ground floor. request for additional amenities e.g shampoo/ shower bath through phone aand approached front desk, never receive until check-out on 3rd day.
Stayed 2 nights in May 2022
Response from Social Care Team on 16 Jun 2022
Dear Abdul, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

4/10 Poor

Kah How

Travelled with partner
Soundproof bad. Air conditioning not cold. SOP very loose. Didnt enforce must wear mask and glove during buffer breakfast.
Stayed 2 nights in Jan 2022
Response from Social Care Team on 19 Jan 2022
Dear Kah, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWL Social Care Team

10/10 Excellent

Kamal Ariffin

Travelled with family
Liked: Room comfort
Best
Stayed 1 night in Jan 2022
Response from Social Care Team on 10 Jan 2022
Dear Kamal, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWL Social Care Team

6/10 Okay

Aznee

Stayed 1 night in Dec 2021
Response from Social Care Team on 28 Dec 2021
Dear Aznee, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWL Social Care Team

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down n dirty
Stayed 1 night in Dec 2021
Response from Social Care Team on 28 Dec 2021
Dear Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWL Social Care Team

10/10 Excellent

AHMAD SAFWAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sea view is so perfect..
Stayed 1 night in Jul 2020
Response from Isaaz on 11 Jul 2020
Dear Mr. Ahmad, Thank you for the positive feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from isaaz on 25 Mar 2020
Thank you for the positive feedback and looking forward to welcome you again.

10/10 Excellent

Signe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very sweet and helpfull staff. The most beautiful view and monkies on the way to the city is definitely a plus.
Stayed 8 nights in Mar 2020
Response from Isaaz on 17 Mar 2020
Dear Signe, Thank you for staying with us. We are glad to hear that you enjoyed and have a wonderful time. Looking forward to welcome you again to our Resort in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is excellent, as it is near the sea, in a secluded, quiet spot in the very South of Langkawi Island. The building itself has an airy feel to it (spacious entrance, which opens to a relaxing sea view). The hotel has a small but nice infinity pool and
Stayed 2 nights in Feb 2020
Response from Isaaz on 4 Mar 2020
Dear Guest, Thank you for the positive feedback and glad to hear you had enjoyed your stay with us. Looking forward to welcome you again.

6/10 Okay

Putri, Kuala Lumpur

Liked: Staff & service, property conditions & facilities
The room smelled funny when I entered, and there were ants crawling here and there on the toilet sink, fridge table, and eating table. Design of toilet was extremely odd as every time I opened the bathroom door it immediately bangs the toilet bowl (congested). The walk from the room to the lift was extremely far, but nonetheless the staff were really friendly and welcoming. The premier room has and always been my choice.
Stayed 1 night in Feb 2020
Response from Isaaz on 14 Feb 2020
Dear Putri, Thank you for your feedback. We will look into the matters need improvement . Look forward to welcoming you again to our Resort.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Island hopping
Venue is looking tried ,needs some work . Wifi limited keep dropping out . Restaurant Menu very limited . Quiet location with nice view . Easy trip into Cenang Overall rating 6 . cheers
Stayed 4 nights in Feb 2020
Response from Isaaz on 13 Feb 2020
Dear Michael, Thank you for the feedback and glad to hear you enjoyed your stay at our Resort. Looking forward to welcome you again.

10/10 Excellent

Toomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for the money
Good hotel in a nice location. City is in a walking distance. Good service and a nice pool.
Stayed 16 nights in Jan 2020
Response from isaaz on 10 Feb 2020
Dear Toomas, Thank you for the positive feedback and glad to heard you had a great stay with us. Looking forward to welcome you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The Saturday night BBQ buffet is delicious! Resort staff are very helpful.
Stayed 7 nights in Jan 2020
Response from isaaz on 4 Feb 2020
Dear Guest, Thank you for the positive feedback.

8/10 Good

Tan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
1) Air conditional system in room 1113 is very noisy. 2) Insufficient of shampoo and body wash in toilet. 3) The bed was shaky noisy in room 1115.
Stayed 3 nights in Jan 2020
Response from isaaz on 3 Feb 2020
Dear Mr. Tan, Thank you for the feedback.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Location is nice but it’s over rated. Didn’t find any amazing thing to justify 4* rating to this property. It was like a house not giving any feel of hotel stay. Breakfast was ok.
Stayed 2 nights in Jan 2020
Response from isaaz on 29 Jan 2020
Dear Guest, Thank you for the feedback. Its a "home away from home". Explore our infinity pool and games room.

4/10 Poor

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The view from the pool is amazing. The location is very nice.
Stayed 4 nights in Jan 2020
Response from isaaz on 23 Jan 2020
dear guest, thank you for the feedback.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The photos on Expedia.com and not what the rooms are actually like. The breakfast was not very good and there is a clear lack of communication, we were charged for a boat trip, which we wanted, but upon checkout they said they had no record and wanted to charge again. The saving grace at this hotel was the pool, it was beautiful, but the rest on Expedia’s website is misleading.
Stayed 2 nights in Jan 2020
Response from isaaz on 23 Jan 2020
Dear Guest, thank you for the feedback

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property need serious renovation, also cleaning of the rooms need to be much better
Stayed 11 nights in Dec 2019
Response from Isaaz on 16 Jan 2020
Dear Guest, Thank you for the feedback. We will look into this personally.

10/10 Excellent

Vikram, Sydney

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great views, excellent prices for food and drinks Good happy hour specials Good massage options
Stayed 4 nights in Dec 2019
Response from Isaaz on 16 Jan 2020
Dear Mr. Vikram, Thank you or the positive feedback. Glad to hear you had a wonderful and joyful time at our Resort.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
The location is amazing, the views from the room were incredible. Drinks and food are fairly priced and taste good apart from the beef burger. The infinity pool is superb. I’d recommend doing the bbq night as the food was so good. Some of the property was abit tired and could do with updating. The breakfast I didn’t think was very good for westerners. Most of the staff are smiley and friendly. Wasn’t very happy with reception when we checked out, they tried charging me for a sprite I had already gone back and paid for. After explaining that I had already paid they put me on the phone to the bar to talk to them about it. It was all a bit unprofessional. For some reason on 3 days of our 8 day stay house keeping never came and cleaned the room. I’d probably rate my stay a 7/10, would I return? Probably not.
Stayed 8 nights in Dec 2019
Response from Isaaz on 1 Jan 2020
Dear Guest, Thank you for the feedback. Will improve further on our services.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Properly all ok..wifi problem totally no connection..otherwise all ok.
Stayed 3 nights in Dec 2019
Response from isaaz on 17 Dec 2019
Dear Guest, Thank you for the feedback

8/10 Good

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to upgrade yr hotel. Safe lock can throw. Room 1207
Stayed 3 nights in Dec 2019
Response from Isaaz on 16 Dec 2019
Dear Sarah, Thank you for the feedback. we will address this accordingly

6/10 Okay

thomas

Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Isaaz on 20 Nov 2019
Thank you for the positive feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Isaaz on 20 Nov 2019
Thank you for the feedback

6/10 Okay

Abdul

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Staff were friendly, helpful. Excellent location, furniture was a bit outdated, bedding and bedside lamps needed replacing.
Stayed 7 nights in Oct 2019
Response from Isaaz on 13 Nov 2019
Dear Abdul, Thank you for the feedback. Hope to see you again back at our resort.

8/10 Good

Veni

Liked: Staff & service
Hotel need a good mainteance. Toilet in the rooms are very bad n dirty We stayed for 3 days booked 3 rooms. Housekeeping they dont wash the toilet and vacum the rooms.
Stayed 3 nights in Nov 2019
Response from Isaaz on 10 Nov 2019
Dear Veni, Thank you for your feedback. We will address the concerned accordingly.

8/10 Good

ROK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is one of the best Any hotel in Langkawi could offer. The sea view rooms are totally worth with the special prices Expedia offers. Service is not 5*, but you never get a staff not responding positively to your requests. I loved it and will definitely go back. This hotel is 4* for all the right things. I could see an Alligator, exotic fish from the port of the hotel.
Stayed 2 nights in Oct 2019
Response from isaaz on 8 Nov 2019
Dear ROK, Thank you for the feedback and we a glad to that you enjoyed your stay with us. We look forward to your next visit.

10/10 Excellent

Nadia, Lahore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location and the views from hotel are marvellous, you can either walk along the forested mountain or along the jetty with peefect seaview. I loved my stay, staff is very helpful and courteous and you can ask for anything you want like taxis, food, guide etc. Rooms were very auspacious with tv, fridge, ac, hair dryer, iron with iron stand, dining table for two and one lounging sofa with balcony and outdoor seatings. Highly recommended for families and all others.
Stayed 2 nights in Oct 2019
Response from isaaz on 30 Oct 2019
Dear Nadia, Thank you and glad to hear that you enjoyed your stay with us. Looking forward to welcome you again to our Resorts.

6/10 Okay

Cyndi

Travelled with partner
There's no beach in this hotel, only a jetty. The water is clean though. Sunset at the infinity pool was beautiful but mind you you'll be told to use the pool chairs only if you spend at the pool bar, otherwise use the beach chairs which were very limited. The buffet breakfast selection was the best thing I liked about this hotel.
Stayed 2 nights in Oct 2019
Response from isaaz on 17 Oct 2019
Thank you for the feedback. Hope to see you again at Resorts World Langkawi.

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019
Response from isaaz on 2 Oct 2019
Thank you for the feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from isaaz on 23 Sept 2019
thank you for the feedback

4/10 Poor

Piyawun

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No recommend staff attitude absolutely terrible
Staff attitude is very bad not helpful and unfriendly. They ignored all your request. B’fast was terrible. Room facility some of items missing and damage.
Stayed 1 night in Sep 2019
Response from isaaz on 9 Sept 2019
Dear Piyawun, Thank you for the feedback which we highly appreciate. All issues had been addressed for better improvement.

6/10 Okay

Felisia

Travelled with group
Liked: Staff & service
The hotel has really nice pool and outdoor settings. Staff is nice. However, the room is not in good condition. It looks old and not that clean. The carpet in front of rooms hallway looks old and dirty. The bathroom looks old and not clean. It will be really great if the hotel room is renovated. For the price paid, the hotel room should be nicer and match the hotel outdoor settings.
Stayed 1 night in Aug 2019
Response from isaaz on 4 Sept 2019
Dear Felisia, Thank you for the feedback. FYI, half of our hotel rooms had been renovated and the other half together with the corridors are gradually in the midst of refurbishment and replacement.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from isaaz on 5 Sept 2019
Thank you

8/10 Good

Raphael

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overall the hotel is good especially the front desk, but the rooms are quite old. The breakfast is terrible.
Stayed 1 night in Aug 2019
Response from isaaz on 4 Sept 2019
Dear Raphael, Thank you for the feedback. We are in the midst of gradually refurbish our rooms and action on breakfast had been addressed.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from isaaz on 28 Aug 2019
thank you for the comment and feedback

4/10 Poor

L

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room wasn't clean and the furniture is old. And there was clothes from other people in the room. Disappointing !!!
Stayed 3 nights in Aug 2019
Response from Isaaz on 7 Aug 2019
Dear Guest, Firstly, thank you for the feedback and we apologised with very much regretted for not complying to the standards that you expected. thank you

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good responsible staffs, Nice BF buffet, amazing location and sea view. Excellent holiday experience.
Stayed 3 nights in Jul 2019
Response from Isaaz on 24 Jul 2019
Thank you for the feedback and we are very happy to hear that you enjoyed your stay with us

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The drain of the wash bin is not working. After fixed pipe is same. Except that we quite enjoy the stay. The view of the property is beautiful.
Stayed 5 nights in Jul 2019
Response from Isaaz on 14 Jul 2019
Dear Guest, Thank you for the valuable feedback.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The view from the room for great. The property is old and can do with a bit of upgrade. The breakfast and dining was average but the entertainment by the trio band at night was good. I must mention the staff was very helpful and pleasant and a special thanks to the Asst front office manager Diana who was extremely helpful and went the extra mile to please.
Stayed 3 nights in Jun 2019
Response from Isaaz on 4 Jul 2019
Thank you and hope to see you again at our resorts in a very near future.

2/10 Terrible

Jack

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia need to be responsible as well, because they didn't post the proper pictures of the room. Using other premier room picture as standard room. Overall hotel room very rundown, furniture old and broken.
Stayed 3 nights in Jun 2019
Response from Isaaz on 4 Jul 2019
Thank you for the feedback. Our apologies for shortcoming.

8/10 Good

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Isaaz on 17 Jul 2019
Thank you for the feedback