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Reviews of Ryokan Yamazaki

3 out of 5
Ryokan Yamazaki
11 Takahana-cho Umegahata Ukyo-ku, Kyoto, Kyoto

Reviews

8.2

Very good

Rating 10 - Excellent. 198 out of 544 reviews" "
Rating 8 - Good. 237 out of 544 reviews" "
Rating 6 - Okay. 69 out of 544 reviews" "
Rating 4 - Poor. 27 out of 544 reviews" "
Rating 2 - Terrible. 13 out of 544 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I look forward to staying here again in the future. The facility was well kept and the staff was friendly and helpful. It's a bit of a walk away from the main town but that makes it extra quiet and I felt safe.
Stayed 2 nights in Apr 2024

10/10 Excellent

Son

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service
Stayed 1 night in Mar 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely wonderful.
Stayed 5 nights in Jan 2024

10/10 Excellent

Jaime

Stayed 2 nights in Dec 2023

10/10 Excellent

Wei Loon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great experience. Peaceful and hospitable ryokan.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cody

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
The service was very personal and the food was good with variety and affordability. The place was clean with a beautiful garden in the middle of the restaurant portion. The bedrooms had more room than expected. My only negative comment would be regarding the sleeping situation. If you are not prepared for a small firm futton mattress with a small pillow you may want to pay for one of the more luxurious rooms. Also the location is a little outside of town so you will need to either walk a little ways or take one of the many busses in the area. Very peaceful.
Stayed 2 nights in Nov 2023

6/10 Okay

huifang

Liked: Staff & service
Disliked: Amenities
It was not good as it looked on the picture. Quiet old and smelly . Not feel like staying in a nice traditional Ryokan place .
Stayed 2 nights in Oct 2023

10/10 Excellent

Zachary

Stayed 1 night in Sep 2023

10/10 Excellent

Maddie

Stayed 4 nights in Sep 2023

10/10 Excellent

Dishank

Besides being a little far away from the city, we loved our stay here.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and attentive.
Stayed 1 night in Aug 2023

2/10 Terrible

Catherine

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very far from a station and it was quite inconvenient to hall luggage up a hill on very small sidewalks for half an hour. That being said, the property and the surrounding area were beautiful and the nearest convenience store was a 10min walk which wasn’t too bad and was a nice walk when the weather was good. The staff were very nice and accommodating. The most disappointing thing was that when we arrived we found out access to the garden was not included in with the room that we booked, and the windows faced the street, the only place we could see it was from two small windows in the hallway. The entire floor had two share two toilets and 1 very small shower. There was no soap in the bathrooms and no conditioner in the shower. The rooms were not in very good shape, pieces were peeling off the walls, there were bugs in the room. However, the AC was very good. Everything was very expensive, both the room and food, especially considering we did not get access to the garden, a bathtub, or even hand soap. It just felt as though the prices were very high and the quality was very low, but staff was nice.

4/10 Poor

Rachel

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too far to take heavy luggage. There is about a 30 minute walk from the nearest station. If you have a lot of luggage it is difficult to get on a bus to there. If you get a room with a “shared bath” you get two toilets and ONE shower between SIX rooms for 2 people each. One shower wasn’t even enough when four of us in the rooms wanted to use it. That was the biggest downside. You also do not get any direct access to the garden or restaurant if you get a “shared bath” room. We weren’t able to step foot in the garden. We could only see it from two small windows in the communal area of our rooms. The restaurant prices are also pretty expensive. The garden was beautiful though and the staff were nice. I think it may be worth it if you get a room with a bathroom, but the cheapest is completely not worth it in my opinion. We stayed at a Ryokan half the price in Nara and we had a toilet in our room and the “Shared bath” area was at least an onsen set up shared bath. It’s still an acceptable place to stay, but keep in mind the hike up there and excluding the “shared bath” rooms all together.
Stayed 1 night in Aug 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice, really pleasant experience!
Stayed 2 nights in Aug 2023

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
it felt like a genuine Ryokan, family own and very traditional. On the other hand little details like scratches in doors could be fixed and everything would be perfect.
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Old fashioned Japanese ryokan with restaurant.
Local traditional ryokan with a restaurant in the foothills of Kyoto. Quiet. Friendly staff. Excellent Japanese breakfast and good dinners. The garden featured in the photos is lovely and well worth visiting. Overall we were happy with our stay and certainly enjoyed the genuine Japanese surroundings. The rooms themselves were a bit worn but the air conditioner worked.
Stayed 2 nights in Jul 2023

10/10 Excellent

Alonzo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very beautiful place to stay and I highly recommend it! The staff are very pleasant and friendly! My travel got impacted by a typhoon and they really helped me out. Thank you so much everyone!!!
Stayed 1 night in Jun 2023

6/10 Okay

Irina

Liked: Staff & service
Good place to rest as there isn’t much to do around!
Stayed 1 night in May 2023

8/10 Good

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, very traditional, however, quite far out from other facilities
Stayed 3 nights in May 2023

8/10 Good

justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here because if the more “traditional” setting and near to one of the temples we wanted to see. However it was not walkable to anywhere, we used Uber a lot. We did walk to the temple but it was about 25 min. And I never found any public baths at the hotel. We took an Uber to a spa near by. It was very nice, clean, calming, quiet but not sure I would stay here a second time.
Stayed 1 night in May 2023

8/10 Good

Tarun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It offered us an opportunity to experience a traditional homestay. The host was very hospitable.
Stayed 1 night in Mar 2023

10/10 Excellent

Yumiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience and we love it!!
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful gardens
Very nice staff, hotel area was very nice and leafy a beautiful gardens so would recommend in spring, summer and autumn
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
It was inconvenient as it was far away from the city. The place was run down, toilets old, kitchen old, indoor "onsen" is just a bath tub.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Ryokan Yamazaki was delightful. We stayed for 3 nights. The ryokan was clean and gorgeous! The staff took amazing care of us! It might not provide some of the more premium amenities, but definitely worth a consideration. Definitely consider the half-board option. The Kaiseki dinner was delicious! I would definitely recommend this ryokan especially for the stellar service! Just be warned that the ryokan is a little ways out. It's about 40 minute bus ride from Kyoto station. There's two bus stops within 5 minutes of the ryokan. We didn't really see it as a problem, but the extended amount of travel might be discouraging to some.
Stayed 3 nights in Nov 2019

8/10 Good

Ben

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice and cosy. Could be better if slightly cheaper
Considering the amount paid, we were slightly disappointed as a family. This is because we have stayed in many ryokans before. However, do expect the usual Japanese service standards and hospitality. Kaiseiki dinner was nice and varied in our 2 nights stay as well.
Stayed 2 nights in Nov 2019

6/10 Okay

Elmida, Bosnia and Hercegovina

Travelled with group
Liked: Staff & service
We stay one night, in mid of November. the garden is nice but we did not use it .The inside the ryokan was cold and not comfortable to sleep.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff, amazing view in the garden, some doors are a bit old and stink bugs are around, very good overall
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A bit far from the city. We didn’t expect it’s a hostel.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The best part of the stay was enjoying the meals! I was amazingly surprised by the delicious food during breakfast and dinner! The facilities are old and the bedroom was very simple, the second night we had to search for towels ourselves because they took ours and didn’t replace them. The location is the farthest I believe but the bus that gets you there is part of the Japan Rail pass and since it’s just one road it would be difficult to get lost. Our room was closest to the road so we could hear the traffic but the food made up for all the inconvenience! It was a good experience!
Stayed 2 nights in Aug 2019

6/10 Okay

Malvin

Liked: Staff & service
Not as shown in pictures, but still good
Secluded area, annex room quite far from reception, noisy when walking on wooden floor, but overall ok
Stayed 1 night in Aug 2019

8/10 Good

BR, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.. close to public transportation. Loves the staff.. very friendly.
Stayed 2 nights in Jul 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great peaceful location to stay!
This was a beautiful hotel, traditional Japanese, which is what we wanted. I would highly recommend it. It is outside of the main downtown so we only wish we had planned to stay longer than 1 night. The taxis were easier and faster then the buses, but there is a bus from the JR train station.
Stayed 1 night in Jul 2019

8/10 Good

Caroline

Liked: Cleanliness, staff & service, room comfort
Lovely but not as educational as we hoped
We enjoyed the trip all in all though we didn’t have as much of a cultural learning experience as we had expected. The staff was very friendly and accommodating however there was an expectation that we know all of the cultural customs. We did fine and had a good experience, just a word of wisdom to any travelers looking for a learning experience.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ryokan and very peaceful surounding. But no shop around that area, a bit inconvience.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden is so beautiful and staff is very friendly
Stayed 2 nights in Apr 2019

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
It was a great experience staying on a traditional Japanese home. If given the chance, ill come again and stay there.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff are very friendly and helpful. Unfortunately, the breakfast isn't served until 7:00 a.m. making it difficult to catch an early bus into the train station for day trips to other areas. Otherwise, the food is good and well presented. The rooms and overall decor are a little worn so could use some freshening up. Also, the bathes were shut down so we could only take showers --- a real shortcoming if you want an authentic Japanese ryokan experience.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Ben, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to start from on your tour of Kyoto
Though a very brief stay, the manager was a very polite and kind man. The staff were also kind and helpful. Worth mentioning the owner can speak good English which is helpful. The place is very quaint and offers traditional breakfasts in either an American or Japanese style. It has a beautiful little garden beside the breakfast room. There is WiFi so you can plan out your day trip. The rooms were clean. I found this place to be the perfect starting point for my trip around Kyoto. From here I hiked across to the Daikakuji Temple which is about a 45-60 minute walk to get to, but takes you through all the rural parts of Japan that are very beautiful to look at. I would recommend this place to anyone looking to stay somewhere to experience a few of the simpler aspects of traditional Japanese culture.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good food. Room and bathroom old with very small doors, but I think that's the idea of a Ryokan.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Emily

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
My kids weren't happy with the bugs and they were bitten by mosquitoes. It wasn't a lot of bites and we are in a rural area. It was nice experience for us just be aware that you are sharing bathrooms with others. I would love to have stayed longer and explore the area a bit more...
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Takehiro Yamazaki on 2 Aug 2018
Thank you for your staing with us, we are looking forward to meeting you again.