Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
loved the gym and pool facilities, made my stay extra comfortable and enjoyable. the staff were also very helpful. i did not have the opportunity to try and of the dining options however with the hotel being inside the Gardens shopping mall there are soooo many options so close at hand.
Danielle
Stayed 6 nights in Feb 2024
Response from The Management on 4 Mar 2024
Dear Danielle,Thank you for your positive rating and comments. We are glad to hear that you had enjoyable stay with us recently.Looking forward to welcoming you in the near future.Best regardsThe Management
10/10 Excellent
Yoke yee
17 Feb 2024
Yoke yee
Stayed 10 nights in Feb 2024
Response from The Management on 20 Feb 2024
Dear Yoke yee,Thank you for your positive rating. Hope to welcoming you in the near future.Best regardsThe Management
8/10 Good
Carolyn
16 Feb 2024
Liked: Cleanliness, staff & service
Good location
Carolyn
Stayed 1 night in Feb 2024
Response from The Management on 20 Feb 2024
Dear Carolyn,Thank you for your positive rating and comments on our good location.Looking forward to welcoming you in the near future.Best regardsThe Management
Quiet and serene. Lack of good value taxi service. Aircon not strong at corridor and elevators
Jeffrey Gin Nai
Stayed 3 nights in Jan 2024
Response from The Management on 30 Jan 2024
Dear Jeffrey Gin Nai,Thank you for your positive rating, we have taken note on your comments with regards to our aircon, and this has been shared with our team for review and improvement.Looking forward to welcoming you in the near future.Thank you and best regardsThe Management
Overall would recommend - had a good stay. Positives- Hotel is clean and quiet. Room is decent. Breakfast is good. Some improvement - facilities rather old eg. Some of the plugs in room were not working and shower hard to operate.
Carolyn
Stayed 1 night in Jan 2024
Response from The Management on 30 Jan 2024
Dear Carolyn,Thank you for sharing with us your recent stay experience. We sincerely thank you for your value constructive feedback, and please be informed the comments has been shared with our team for review and immediate improvement.Looking forward to welcoming you in the near future.Best regardsThe Management
Wonderful room and bathroom space. Great service and location too. My 5th/6th time staying here. A favourite.
Audrey
Stayed 13 nights in Dec 2023
Response from The Management on 16 Jan 2024
Dear Audrey,Thank you for your positive comments and rating. We are thrilled to hear that you had enjoyed your stay with us. Looking forward to welcoming on your next visits.Best regardsThe Management
Asked for 2 adults and 2 childern room but somehow the room they gave us was 2 twin beds. Otherwise the hotel was good and staff friendly, inside the mall so very convenient place to shop, eat and stay.
No free parking for guests even.
Verified traveller
Stayed 2 nights in Dec 2023
Response from The Management on 25 Dec 2023
Dear Guest, thank you for your constructive feedback, our sincere apologies that we were not able to meet your requirements during your recent stay with us. Best regardsThe Management
Dear CHEE Kun,Thank you for your positive rating, looking forward to welcoming you in the near future.Best regardsThe Management
8/10 Good
Vincent
12 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Convenient location
Hotel need some upgrade and should provide advise for check-in guest parking direction.
Vincent
Stayed 2 nights in Dec 2023
Response from The Management on 25 Dec 2023
Dear Vincent,Thank you for sharing your constructive feedback, and we had shared this with our department concern for review and improvement.Best regardsThe Management
We stayed 4 nights.
Reception desk staff is perfect.
Porter service is perfect.
Aircon technician attended to us promptly after a phone call tru Operator.
Catherine
Stayed 1 night in Dec 2023
Response from The Management on 12 Dec 2023
Dear Catherine,We are thrilled to hear from you on your recent stay experience with us. We are glad that our team had managed to meet your satisfaction.Looking forward to welcoming you in the near future.Best regardsThe Management
8/10 Good
Haridas
11 Dec 2023
Liked: Cleanliness, staff & service
Haridas
Stayed 2 nights in Dec 2023
Response from The Management on 25 Dec 2023
Dear Haridas,Thank you for your rating, looking forward to welcoming you in the near future.Best regardsThe Management
10/10 Excellent
Yasmin
7 Dec 2023
Yasmin
Stayed 4 nights in Dec 2023
Response from The Management on 12 Dec 2023
Dear Yasmin, Thank you for your positive rating.Looking forward to welcoming you in the near future.Best regardsThe Management
8/10 Good
Nick
Business traveller
6 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Not so comfort for holiday stay.
The hotel location is great, services and comfort for business is good.
Hotel very run down, old setting in room and lobby furniture. Carpet have moisture smell.
Nick
Stayed 3 nights in Dec 2023
Response from The Management on 12 Dec 2023
Dear Nick, Thank you for sharing your constructive feedback. We apologies for not able to meet your satisfaction during your recent stay with us on the hotel conditions, and please be rest assured our team take your comments seriously and will rectify for immediate improvement.At the same time, sincerely thank you for positive comments on our location, and services.Looking forward to welcoming you in the near future.Best regardsThe Management
8/10 Good
NICK
6 Dec 2023
NICK
Stayed 3 nights in Dec 2023
Response from The Management on 12 Dec 2023
Dear Nick,Thank you for your rating.Looking forward to welcoming you in the near future.Best regardsThe Management
4/10 Poor
Mark
Business traveller
6 Dec 2023
Disliked: Staff & service
I left my jacket in the room, tried calling them but it appears that they weren't interested in answering the phone
Mark
Stayed 3 nights in Dec 2023
Response from The Management on 7 Dec 2023
Dear Mr Mark,Thank you for your message, and our sincere apologies on the experience you had encountered as we were facing overwhelmed incoming calls. As we had communicated in the email, the jacket is now safe keeping in our lost & found department, and awaiting for your return to collect.Thank you The Management
10/10 Excellent
Poy
24 Nov 2023
Poy
Stayed 4 nights in Nov 2023
Response from The Management on 25 Dec 2023
Dear Poy,Thank you for your positive rating, looking forward to welcoming you in the near future.Best regardsThe Management
My room does not come with breakfast but that’s not a problem as there are many good eateries in the connecting shopping malls.
Very convenient location.
Patricia
Stayed 2 nights in Nov 2023
Response from The Management on 20 Nov 2023
Dear Patricia,Thank you for your rating, and we are glad to hear that you indeed enjoyed the facilities surrounding.Looking forward to welcoming you in the near future.Best regardsThe Management
Dear Filson, Thank you for your positive rating, we are glad to know that you had enjoyed your stay and likes our location.Hope to see you soon in the near future.Best regardsThe Management
The hotel was well-maintained and the service efficient.
Haridas
Stayed 3 nights in Oct 2023
Response from The Management on 6 Nov 2023
Dear Haridas,Thank you for your sharing your positive experience during your recent stay with us.We hope to seeing you soon in the near future.Thank you The Management
8/10 Good
Verified traveller
29 Oct 2023
Verified traveller
Stayed 4 nights in Oct 2023
Response from The Management on 31 Oct 2023
Dear Guest, Thank you for your rating.Hope to see you soonThank you
Overall is good but there no Free Parking for hotel guests.
PEGGY
Stayed 2 nights in Oct 2023
Response from The Management on 31 Oct 2023
Dear Peggy, Thank you for your feedback, we have taken note on the comments on parking facilities, we wish to inform that the car park facilities is managed by The Gardens Mall, and the offered special flat rate for hotel guests.Thank you for your feedback once again.Best regards
8/10 Good
SUSANNA MI LING
17 Sept 2023
SUSANNA MI LING
Stayed 1 night in Sep 2023
Response from The Management on 31 Oct 2023
Dear Susanna,Thank you for your rating.Hope to see you in the near future.Best regards
The room is big & clean. The location is convenient as there is lots of shopping & train station is nearby.
Lay khim
Stayed 3 nights in Sep 2023
Response from Management on 2 Oct 2023
Thank you for taking time to share your review with us following your recent stay. Please do stay with us again soon should your travels bring you back to Kuala Lumpur.
Very good hotel, very practical, very clean, friendly and pleasant staff.
There were 3 of us staying in the room, so the twin bed was practical for our teenage daughter but too small for our couple.
I definitely recommend.
Verified traveller
Stayed 17 nights in Jul 2023
Response from Management on 31 Jul 2023
Thank you for making us your preferred hotel in the city. We look forward to welcoming you back in the not-too-distant future.
I felt the hotel was good until I encountered one technical issue and the attitude of a reception staff to this.
Disappointed.
Yoichi
Stayed 2 nights in Jul 2023
Response from Management on 31 Jul 2023
Thank you for highlighting this issue, we sincerely regret to learn about your experience with technical difficulties during your stay. Despite your disappointment we hope you will return stay again.
This was the 2nd time we stayed in the Gardens Hotel in 7 months. Our first stay last October was OK and so was the reason why we decided to stay again. I booked 3 rooms for 2 nights and have emailed the hotel requesting for family or adjacent rooms since we are travelling as a family and we have a 15 mths baby with us. The hotel did not bother to reply to my email. When I checked into the hotel, there was no arrangement for the 3 rooms to be together. But the check-in staff did managed to give us 2 rooms next to each other but 1 room had to be away but on the same floor.
The door of my room was hard to open/close as it was jamming against the door frame. So every time we open & close, there were loud banging sound. And unfortunately the door of the room next to us is also the same and so everytime when they open/close the door, we have to bear with the banging and jamming sound which is very annoying. I believed our neighbour also felt the same when we open & close our door. The TV in our room was not working properly - see photo below showing the screen.
My daughter's room was not cleaned on the 2nd day and garbage still remained in the dustbin. The bed was not made up and toilet not clean.
We were all very disappointed as not only the service had gone down the maintenance had only gone down or poorly maintain.
Kok Heng
Stayed 2 nights in May 2023
Response from Management on 7 Jun 2023
Thank you for sharing your valuable feedback for our knowledge. We sincerely apologize for this experience and would like to inform you that the hotel will soon undergo renovations in the near future. We hope to welcome you back for a better experience.
the first thing that hit me when we entered the room was the strong MUSTY smell in the room. It seemed like the room was not in use in a long while and hence not cleaned or aired recently.
Our bed linens were not changed even though there were a few blood stain spots caused by a ruptured elbow blister. It would have been nice if the housekeeper had bothered to give us fresh linens instead.
Janet
Stayed 2 nights in Apr 2023
Response from Management on 5 May 2023
Thank you for your feedback. We are pleased to share that we will soon renovate the hotel and residences rooms to better serve you
I enjoyed the convenience of the malls that were within walking distance. Hotel room itself was old and dated….needs some renovations. Internet was very poor/didn’t work, toilet was clogged, TV didn’t work most days. Overall, not worth it…I will not be returning ever.
Natasha
Stayed 4 nights in Mar 2023
Response from Management on 5 May 2023
Thank you for your feedback. We are pleased to share that we will soon renovate the hotel and residences rooms to better serve you
Have stayed here umpteenth times - love it for the convenience! The property is well maintained over the years and I’ve noticed some room improvements here and there. Nicely thot out layout and furniture. Absolutely love the location esp with the connection to the LRT station!
Chee Wai
Stayed 4 nights in Feb 2023
Response from Management on 11 Jul 2023
Thank you so much for the full rating. We hope to welcome you again
I lost 200 dollars which was in my bag and in the room. They said i will get a safety deposit box but didnt. I didnt report this because theres no camera inside the room so even if i report noway to prove it