Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Check availability

Reviews of Banyan Tree Kuala Lumpur

5 out of 5
Banyan Tree Kuala Lumpur
02 Jalan Conlay, Kuala Lumpur

Reviews

9.4

Exceptional

Rating 10 - Excellent. 196 out of 248 reviews" "
Rating 8 - Good. 32 out of 248 reviews" "
Rating 6 - Okay. 13 out of 248 reviews" "
Rating 4 - Poor. 4 out of 248 reviews" "
Rating 2 - Terrible. 3 out of 248 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chan Hang Yee Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good staff service!
Stayed 3 nights in Apr 2024
Response from Rudy Oretti - General Manager on 6 May 2024
Dear Chan Hang Yee Daisy,Thank you for posting your review on Expedia following your stay with us, it was a pleasure having you here with us and we look forward to welcoming you back to Banyan Tree on your future travels.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Michele Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning rooms and service. Dinner at Altitude was excellent. Room was spacious and no detail overlooked. I look forward to coming back!
Stayed 1 night in May 2024
Response from Rudy Oretti - General Manager on 6 May 2024
Dear Michele Jean,We greatly appreciate you taking the time to share your positive review on Expedia. We are grateful for your comments, and we look forward to your second visit to Banyan Tree Kuala Lumpur.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Kam, San Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a bridge to the Pavilion Mall which is so convenient when rain was pouring.
Stayed 4 nights in Apr 2024
Response from Room Reservations on 30 Apr 2024
Dear Kam,Thank you for the positive feedback. We are pleased to know that you have enjoyed your stay with us.Kind Regards

8/10 Good

Danish

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in Apr 2024
Response from Rudy Oretti - General Manager on 6 May 2024
Dear Danish,Thank you again for leaving your excellent review on Expedia and we certainly hope to welcome you, again in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Franklin T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fine truly five star hotel. The breakfast on the roof restaurant was excellent. The service of staff is top notch. The spa was relaxing and moderately priced. The hotel has a walkway to the mall across the street with excellent shopping and dining choices. The only bad experience is that the room takes a long time to cool down if the air conditioner is shut down due to vacancy. I would definitely book this hotel again.
Stayed 3 nights in Mar 2024
Response from Room Reservations on 30 Apr 2024
Dear Mr. Franklin,Thank you for the positive feedback. We are pleased to know that you have enjoyed your stay with us.Kind Regards

10/10 Excellent

Gaige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 2 nights in Jan 2024
Response from Rudy Oretti - General Manager on 1 Apr 2024
Dear Gaige,We greatly appreciate you taking the time to share your positive review on Expedia. We are grateful for your comments, and we look forward to your second visit to Banyan Tree Kuala Lumpur.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Banyan Tree is a great option for anyone travelling to KL on holiday, due to its convenient location. The rooms are spacious and very comfortable. Vertigo Bar is a must for a sunset cocktail and the staff are so attentive. The only slight negative is breakfast which is confused (waiters getting orders muddled) and it’s not particularly appetising, although if you like pastries you won’t be disappointed!
Stayed 3 nights in Jan 2024
Response from Rudy Oretti - General Manager on 13 Feb 2024
Dear Helen,Thank you very much for taking the time to write a review of your stay, at Banyan Tree Kuala Lumpur. We are very glad to hear that you were happy with our prime location, spacious rooms as well as our facilities. We have also taken good note of your breakfast experience. Kindly rest assured, I will personally look into this situation, with the respective team.Thank you once again for your comments, Helen. We really appreciate your feedback and hope this will not deter you from future visits.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Ming Long

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a luxurious experience, the service was out of this world and the entire property just felt really safe with a super nice view from the room. The breakfast and food were pretty good as well and it was definitely worth the price for the stay if you are looking for something more luxurious. The room was very spacious together with the toilet and there was even a toto washlet toilet bowl!
Stayed 3 nights in Jan 2024
Response from Rudy Oretti - General Manager on 22 Jan 2024
Dear Ming Long,It was our pleasure to serve you during your stay at Banyan Tree Kuala Lumpur. We humbly thank you for the comments shared during your recent stay with us, particularly with our breakfast choices, spacious rooms as well as attentive hospitality. Thank you for recommending us and we look forward to welcoming you in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Jamila, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria, Miramar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent
Stayed 3 nights in Oct 2023
Response from Rudy Oretti - General Manager on 20 Dec 2023
Dear MariaIt was truly a pleasure having you as our guest during your recent visit to Banyan Tree Kuala Lumpur. Thank you for recommending us on Expedia, and we look forward to welcoming you back in the near future.Best Regards,Rudy OrettiGeneral Manager

10/10 Excellent

Anil

Stayed 2 nights in Dec 2023
Response from Rudy Oretti - General Manager on 22 Jan 2024
Dear Anil,Thank you for staying with Banyan Tree Kuala Lumpur and we look forward to welcoming you back soon.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

SUJIT

Stayed 5 nights in Nov 2023
Response from Rudy Oretti - General Manager on 7 Dec 2023
Dear SUJIT,Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Rudy Oretti - General Manager on 7 Dec 2023
Dear Stephanie,Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

German

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at the hotel are super nice and kind, the lady at the front desk of the roof top always find us table even when the place was full, the concierge people also very helpfull
Stayed 5 nights in Oct 2023
Response from Rudy Oretti - General Manager on 6 Nov 2023
Dear German,Thank you for choosing our urban resort during your recent visit to Kuala Lumpur. We appreciate your kind words and we look forward to welcoming you back to Banyan Tree in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Rudy Oretti - General Manager on 18 Sept 2023
Dear EricThank you for staying with us at Banyan Tree Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

dexian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Rudy Oretti - General Manager on 29 Aug 2023
Dear dexian,Thank you for staying with us at Banyan Tree Kuala Lumpur and we look forward to welcoming you back to our hotel in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect staycation
Excellent stay. Service was spot on and room comfort/amenities perfect. Everything about the stay was positive. Although one of the pricier properties in KL, the exclusive feel of this hotel justifies the little extra. I would rate as nearly as good as EQ.
Stayed 1 night in Jul 2023
Response from Rudy Oretti - General Manager on 2 Aug 2023
Dear Greg,Thank you for your wonderful review on Hotels.com, following your recent stay at Banyan Tree Kuala Lumpur. We are glad that you have enjoyed your stay with us and we look forward to your next visit to our urban resort in the future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Zhala

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Jul 2023
Response from Rudy Oretti - General Manager on 21 Jul 2023
Dear ZhalaIt was truly a pleasure having you as our guest during your recent visit to Banyan Tree Hotel Kuala Lumpur. Thank you for recommending us and we look forward to welcoming you back in the near future.Best regards, Rudy OrettiGeneral Manager

10/10 Excellent

Rony

Stayed 1 night in Jul 2023
Response from Rudy Oretti - General Manager on 2 Aug 2023
Dear Rony,Thank you for staying with us at Banyan Tree Kuala Lumpur. We hope you had a wonderful stay, and we look forward to welcoming you back to our hotel in the near future.Best regards,Rudy Oretti General Manager

8/10 Good

Ferenc Bence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel, but not necessarily worth the extra cost compared to other options in central KL. We liked the building and our room (spacious, great views), the complimentary aromatherapy set, and the staff were great too. However, the breakfast was somewhat disappointing - both in variety and taste. We had better in a hotel in Chinatown for half the price. Also, while Vertigo does have the views, the cocktails are just not great - again, the cocktail bars in Chinatown offer better and more creative drinks.
Response from Rudy Oretti - General Manager on 7 Jul 2023
Dear Ferenc Bence,Thank you for taking the time to share your feedback on your recent stay at Banyan Tree Kuala Lumpur. We appreciate your kind words about our spacious rooms, great views, and complimentary aromatherapy set. Meanwhile, we are sorry to hear that you were disappointed with our breakfast choices and the cocktails at Vertigo. We take your feedback very seriously and will use it to improve our offerings in the future.Thank you once again for staying with us and we truly hope you will give us the chance to serve you once again, in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Denise Yip Yuen

Stayed 2 nights in Jun 2023
Response from Rudy Oretti - General Manager on 12 Jul 2023
Dear Denise Yip Yuen,Thank you for leaving a 5-star rating on Expedia and we look forward to seeing you in the near future.Best Regards,Rudy Oretti General Manager

10/10 Excellent

Fauzia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nil
Stayed 3 nights in Jun 2023
Response from Rudy Oretti - General Manager on 22 Jun 2023
Dear Fauzia,Thank you for choosing our hotel during your stay in Kuala Lumpur and we look forward to welcoming you back to Pavilion Hotel in the near future.Best regards,Rudy Oretti General Manager

10/10 Excellent

WING KI

Stayed 2 nights in May 2023
Response from Rudy Oretti - General Manager on 22 Jun 2023
Dear WING KI, We are honoured to receive a perfect rating and we look forward to serving you again on your next stay at Pavilion Hotel Kuala Lumpur.Best regards,Rudy Oretti General Manager

10/10 Excellent

Ghee Wee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are fully satisfied with location, room condition, staffs kindness and their hospitality. And the breakfast is delicious too.
Stayed 2 nights in Apr 2023
Response from Rudy Oretti - General Manager on 14 Apr 2023
Dear Ghee Wee,Thank you for sharing your overall positive experience during your visit to Banyan Tree Kuala Lumpur and we look forward to welcoming you back in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

DAXIAN JACKSON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best! Bayan tree never fail to impress!
Stayed 1 night in Mar 2023
Response from Rudy Oretti - General Manager on 6 May 2024
Dear DAXIAN JACKSON,Thank you for staying with us at Banyan Tree Kuala Lumpur and we look forward to welcoming you back to our urban resort in the near future.Best Regards,Rudy Oretti General Manager

8/10 Good

Fanny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the hotel ambient, spacious room and room layout, spa, good breakfast, friendly and helpful staff serving breakfast, covered link to the mall. Dislike the scent of the toiletries.
Stayed 4 nights in Mar 2023
Response from Rudy Oretti - General Manager on 23 Mar 2023
Dear Fanny,Thank you for leaving your review on Expedia and we look forward to seeing you in the near future.Best Regards,Rudy OrettiGeneral Manager

6/10 Okay

Monica

Stayed 2 nights in Feb 2023
Response from Rudy Oretti - General Manager on 23 Mar 2023
Dear Monica,Thank you for leaving your review on Expedia and we look forward to seeing you in the near future.Best Regards,Rudy OrettiGeneral Manager

10/10 Excellent

Jahangir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff at the hotel were amazing.
Stayed 3 nights in Jan 2023
Response from Rudy Oretti - General Manager on 27 Feb 2023
Dear Jahangir,We are pleased to hear of your overall positive experience with Banyan Tree Kuala Lumpur. Thank you for posting this review and we look forward to your second visit in the near future.Best regards,Rudy OrettiGeneral ManagerBanyan Tree & Pavilion Hotel Kuala Lumpur

8/10 Good

Enrico

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the view and overall the facility, I really did not like the experience at Vertigo bar. The staff was particulary rude. Also, after we reported it at the reception, nothing happened.
Response from Rudy Oretti - General Manager on 27 Feb 2023
Dear Enrico,Thank you so much for taking the time to share your experience, during your visit to Vertigo at Banyan Tree Kuala Lumpur.Please accept my sincere apologies for our lapse in service, rest assured we are looking into this and are working hard to improve the overall experience, for your next visit.Thank you once again for taking the time to share your review, and we hope to have an opportunity to welcome you back to our urban resort, in the near future.Best regards,Rudy OrettiGeneral Manager

10/10 Excellent

Chanthanome Nikki, Springfield Lakes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property, it’s so comfortable with excellent services as well as walking distance to the pavilion for shopping, cafe and restaurants.
Response from Rudy Oretti - General Manager on 27 Feb 2023
Dear Chanthanome Nikki,Thank you very much for taking the time to recommend our finest location as well as our attentive hospitality. We are honoured to earn your compliments and we look forward to welcoming you back to Banyan Tree very soon.Best regards,Rudy OrettiGeneral ManagerBanyan Tree & Pavilion Hotel Kuala Lumpur

10/10 Excellent

KHASHINI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with excellent service. Would definitely return!
Response from Rudy Oretti - General Manager on 27 Feb 2023
Dear KHASHINI,Thank you for taking the time to post your wonderful review on your recent stay with us here at Banyan Tree Kuala Lumpur and we hope to have an opportunity to welcome you back for a future stay.Best regards,Rudy OrettiGeneral ManagerBanyan Tree & Pavilion Hotel Kuala Lumpur

10/10 Excellent

joon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Remco Rademaker - Director of Rooms on 9 Dec 2022
Dear joon,Thank you for staying at Banyan Tree Kuala Lumpur and we look forward to your next visit in the future.Best regards,Remco RademakerDirector of Rooms

10/10 Excellent

joon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Remco Rademaker - Director of Rooms on 16 Nov 2022
Dear joon,Thank you for sharing your excellent comments on Hotels.com during your previous stay at Banyan Tree Kuala Lumpur and we look forward to welcome you back to our urban resort in the years ahead.Best regards, Remco RademakerDirector of Rooms

10/10 Excellent

Suzanna

Stayed 1 night in Oct 2022
Response from Remco Rademaker - Director of Rooms on 4 Nov 2022
Dear Suzanna,Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future.Best regards,Remco RademakerDirector of Rooms

10/10 Excellent

Riyadh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with convenient access to Pavillion Mall. The staff were friendly and helpful. Breakfast is excellent and the atmosphere was perfect.
Stayed 2 nights in Oct 2022
Response from Remco Rademaker - Director of Rooms on 4 Nov 2022
Dear Riyadh,We are delighted to learn that you had an awesome stay with Banyan Tree Kuala Lumpur. Thank you again for leaving your review on Expedia and we certainly hope to welcome you, again in the near future.Best regards,Remco Rademaker Director of Rooms

4/10 Poor

tik san

Stayed 1 night in Sep 2022
Response from Remco Rademaker - Director of Rooms on 3 Oct 2022
Dear tik san,Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future.Best regards,Remco RademakerDirector of Rooms

10/10 Excellent

YAZMEEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality here is first class. Upon arrival, the staff was very friendly and offered so many recommendations for places to eat and shop. We love our hotel room where the views were simply breathtaking. Especially the rooftop bar. Food was amazing and we absolutely loved their breakfast. Special shout out to our friend Adha who made our stay so memorable with his hospitality and recommendations.
Stayed 1 night in Sep 2022
Response from Remco Rademaker - Director of Rooms on 12 Sept 2022
Dear YAZMEEN,It was truly a pleasure of having you as our guest during your stay at Banyan Tree Kuala Lumpur. We are delighted to read your positive comments specifically on our ideal location, food offerings as well as the attentive hospitality from Adha and we will definitely share your kind sentiments to him and the entire team.Thank you again for reviewing us, and we would be honoured to welcome you back to our urban resort in the near future.Best regards,Remco RademakerDirector of Rooms

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel to unwind and relax
Great hotel to relax and unwind. The ambience of the hotel is amazing and the staff so helpful. Had a great stay and really enjoyed the spa facilities and the excellent restaurant and bars. The views from the Vertigo bar are the cherry on top. The Retreat room is a really treat with lots of great touches and a epic shower room.
Stayed 2 nights in Jul 2022
Response from Remco Rademaker, Director of Rooms on 21 Jul 2022
Dear Krishna, Thank you very much for this excellent review concerning your stay, at Banyan Tree Kuala Lumpur. We are delighted to hear of your overall positive experience with us and we truly look forward to your second visit, in the near future. Best regards, Remco Rademaker Director of Rooms

10/10 Excellent

Leung Wan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

June

Stayed 1 night in Jun 2022
Response from Remco Rademaker, Director of Rooms on 29 Jun 2022
Dear June, Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future. Best regards, Remco Rademaker Director of Rooms

10/10 Excellent

June

Stayed 1 night in Jun 2022
Response from Remco Rademaker, Director of Rooms on 29 Jun 2022
Dear June, Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future. Best regards, Remco Rademaker Director of Rooms

4/10 Poor

Crystal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in May 2022
Response from Remco Rademaker, Director of Rooms on 29 Jun 2022
Dear Crystal, Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future. Best regards, Remco Rademaker Director of Rooms

8/10 Good

Choon Hiang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclusive and not crowded
Stayed 3 nights in May 2022
Response from Remco on 13 Jun 2022
Dear Choon Hiang, Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future. Best regards, Remco Rademaker Director of Rooms

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Faultless
Stayed 1 night in Apr 2022
Response from Anders - General Manager on 12 May 2022
Dear Sylvia, Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future. Best regards, Anders General Manager

10/10 Excellent

Ching Yieng

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 nothing to be picked on! Very nice hotel and super accessible
Stayed 3 nights in Mar 2022
Response from Anders General Manager on 13 Apr 2022
Dear Ching Yieng, Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future. Best regards, Anders General Manager

10/10 Excellent

Victor

Stayed 1 night in Mar 2022
Response from Anders - General Manager on 21 Mar 2022
Dear Victor, Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future. Best regards, Anders General Manager

10/10 Excellent

Hooi Yin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice and comfortable experience in Banyan Tree. Especially the quality of the bed and pillow. I had my best sleep for the night. I was impressed with the toilet, spent my sweet time experimenting the buttons. The bath tub is of high quality and it's big enough for 2. The hotel is very thoughtful to prepare all amenities which you possibly needed for the stay. Eg: I needed bath bombs, they have bath powder ready beside the bath tub. The morning breakfast was awesome too. However, the downside was the Vertigo Bar. The service was not as good. Made a reservation but they did not let me take the good spot. There were tables which was empty and I requested for the seat. They said they will have to sort out the customers before deciding if we could take the spot. And they never came back to me. And that table was still empty when I left. Service was slow as well. Ordered satay and it came after 30 min or more. Never going back Vertigo. But overall it's a very positive experience and would definitely go back again for the stay.
Stayed 1 night in Jan 2022
Response from Anders, General Manager on 11 Jan 2022
Dear Hooi Yin, Thank you for your recommendation in Expedia during your previous stay at Banyan Hotel Kuala Lumpur. We are very pleased to know that you have enjoyed our comfortable room, as well as the the amenities however we would also like to apologize on the service you encountered in Vertigo which were not up to your expectation. Kindly rest assured, we are working hard to improve the experience in your next visit. Thank you again for choosing to stay with us Hooi Yin. We are glad your managed to enjoy the rest of your stay and hope this didn’t hesitate you to visit us again in the near future. Best regards, Anders General Manager

10/10 Excellent

Navaneeswary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was amazing and the staff was very efficient, helpful and friendly. The amenities was good and very well stocked.
Stayed 1 night in Dec 2021
Response from Anders - General Manager on 29 Dec 2021
Dear Navaneeswary, Thank you for your positive feedback during your recent staycation at Banyan Tree Kuala Lumpur and we look forward to welcome you back to our hotel in the near future. Best regards, Anders General Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Excellent Services
Services are excellent. But the room cleanliness below expectation.
Stayed 1 night in Dec 2021
Response from Anders - General Manager on 29 Dec 2021
Dear Traveler, Thank you for sharing your excellent review in Expedia during your recent visit with Banyan Tree Kuala Lumpur. We are very pleased to know that you enjoyed our wonderful hospitality however we would also like to apologize on the room cleanliness. Kindly rest assured, we are working hard to improve the experience in your next visit. Thank you again for being our guest and we look forward to welcome you back to our urban resort in a foreseeable future. Best regards, Anders General Manager

10/10 Excellent

Chau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Anders - General Manager on 29 Dec 2021
Dear Chau, Thank you for staying in Banyan Tree Kuala Lumpur and we look forward to your next visit in the future. Best regards, Anders General Manager